----------------------- Page 1-----------------------

Serbia Get the latest service offer, transit times and rates to and from speci c cities o n www.dhl.rs For further shipping advice, call a DHL Customer Service Advisor on 011 310 55 0 0 DHL EXPRESS SERVICE POINTS IN SERBIA: RATE AND TRANSI T BEOGRAD ure Jakia 11 11000 Beograd Tel: 011 334 32 53 BEOGRAD Airport City GUIDE 2011 Omladinskih brigada 90a Zgrada Hibiskus 1400 11070 Novi Beograd Tel: 011 228 19 60 NOVI BANOVCI Kreina 35 22304 Novi Banovci Tel: 011 310 55 85 NOVI SAD Stevana Musia 16 21000 Novi Sad Tel: 021 6614 892 NOVI SAD Trg Slobode 7 Trni Centar Apolo 21000 Novi Sad Tel: 021 6614 892 AAK i GORNJI MILANOVAC Kralja Petra Prvog 40 32000 aak Tel: 032 346 917 KRAGUJEVAC Kralja Petra I 28 34000 Kragujevac Tel: 034 501 411

NI Voda Karaora 11 18000 Ni Tel: 018 515 060 NI Svetosavska 18 18000 Ni Tel: 018 515 060 STARA PAZOVA irila i Metodija 15 Lokal 12 22300 Stara Pazova Tel: 022 317 055 SUBOTICA Brae Radi 12c 24000 Subotica Tel: 024 670 565 VRAC Dvorska 15 26300 Vrac Tel: 013 837 350 DHL DHL Express DHL and DHL Express are registered trademarks of

COUNTRY OFFICE: DHL International Beograd d.o.o. Jurija Gagarina 36v 11070 Novi Beograd Tel: 011 310 55 00 LOGISTIC CENTER: DHL International Beograd d.o.o. Kreina 35 22304 Novi Banovci Tel: 011 310 55 85

Deutsche Post AG / DHL Operations B.V. / DHL International GmbH. Valid from January 1st, 2011. Subject to change without notice.

Y ears i n Serbia ----------------------- Page 2----------------------Rate and Transit Guide 2011 2 Rate and T ransit Guide 2011 RELIABILITY. ANY TIME. ANYWHERE. AT ANY SPEED. INTERNATIONAL SERvICES INTERNATIONAL PRODUCTS 3

DHL EXPRESS 9:00 DHL EXPRESS ENVELOPE HOW IT WORKS Our premium delivery service by 9:00 hrs on the next Our standard end of day delivery of documents to anywhere possible business day is offered to the majority of business in the world. Simply fill the DHL branded EXPRESS Check our service your Courier pickup and Customs clearance rom

Page 7 Page 10

Prepare Departure f

delivery to local DHL International transit centers in Europe. It features proactive notification of ENVELOPE with non-dutiable contents up to option on www.dhl.rs nt Express station at origin ntry delivery and a full money-back guarantee * for even more a limit of 250gr and hand the envelope to your courier. peace of mind. We offer this premium service for Fast, reliable and easy to use. Ideal for sending your document and non-document shipments. lightweight Bills of Lading, contracts, guarantees and confidential documents.

shipme origin cou

Delivery to DHL Arrival at ustoms clearance Package with Courier delivery C

Express station at destination country at destination customer DHL EXPRESS 12:00 DHL ECONOMY SELECT destination When it really has to be there by noon the next possible Our international economy service is designed for your business day, our DHL EXPRESS 12:00 delivery service is single or multi-piece shipments and pallets to anywhere in available to all major business centers in Europe and United to customer Page 8 Page 11

the world, offering the reliability and shipment transparency 1. Decide which service best suits your n eeds State of America, with a full money-back guarantee *. We for your business needs. Affordable prices for a convenient Please refer to page 2 for internation al services. offer this service for document and non-document shipments. door-to-door service with day certain transit times 2. Weigh your shipment depending on destination. Volumetric measurement information is a vailable on page 19. DHL EXPRESS WORLDWIDE DHL IMPORT EXPRESS WORLDWIDE Page 9 Page 13 3. Calculate the rate for your shipment: Our popular pre 18:00 hrs delivery service is available when If you regularly import spare parts, samples, finished goods youre sending document or non-document items anywhere or other items, DHL IMPORT EXPRESS WORLDWIDE is TIME DEfINITE DELIVERIES DAY DEfINITE DELIVERIES the world. Reliably fast to more global destinations solution for you. Our Import Express service involves a single integrated network than any other express collection of your inbound document or non-document

around the across the

for export services for export services delivery company. shipments from virtually anywhere in the world. We then Check the destination countries available for the selected Check the destination countries available for DHL send your shipment through the DHL Express network and service on the pages 7-11. ECONOMY SELECT on page 11. Refer to the destination country on pages 5-6 to establish Refer to the destination country on pages 5-6 to establish deliver it to your specifications. the rating zone. the rating zone. Using the zone from pages 5-6, identify th e rate for the Using the zone from pages 5-6, identify the rate for the

DOMESTIC PRODUCTS OTHER PRODUCTS es 7-11. weight of your export shipment on the pag weight of your export shipment on page 11.

for import services DHL DOMESTIC EXPRESS 18:00 DHL OPTIONAL SERVICES o establish the rating zone for DHL IMPORT EXPRESS WORLDW IDE Our popular pre 18:00 hrs service offers reliable and Optional services offer you additional possibilities that Using the zone from pages 5-6, identify th e rate for the cost-effective door-to-door delivery on the next possible not only ease the shipping process, but also provide more weight of your import shipment on page 13 . business day for your important documents and parcels options to secure, pack, track and ensure faster delivery. to virtually any address within Serbia. DHL DOMESTIC ECONOMY SELECT When you have single, multi-piece or palletized shipments that you need to send within Serbia, and youre striking a balance between speed and value, this reliable service is designed for you. We offer this service with track and trace capability. * DHL Express Terms and Conditions apply. ----------------------- Page 3----------------------Rate and Transit Guide 2011 4 Rate and Transit Guide 2011 eSOLUTIONS fOR BOOKINg AND TRACKINg ZONES fOR RATE & TRANSIT TIMES 5 Page 17 Page 16 Page 14 Refer to the origin country on pages 5-6 t

DHL delivers to over 220 countr ies and territories fast and on-time. Find the latest transit times for all prod ucts to your specific destination on www.dhl.rs

E E

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E E Z E E E continually in our market-leading technologies is available 365 days a year to Import 7 7 3 3

Country I W Country E I W to make it Express account holders. Afghanistan 3 Dominican Republic 3 Albania

East Timor

7 4 3 easier for you to send your shipments around the world. Algeria 6 7 1 2 1 Ecuador 3 And leaving you with more time to focus on your business. 7 6 4 2 5 American Samoa Egypt 2

Andorra 2 7 2 2 Angola 7 7 DHL Web Site DHL Online Tracking 7 2 3 1 3 Anguilla Estonia 1 Antigua Ethiopia 7 2 2 Our web site at www.dhl.rs is your comprehensive guide Log on to our web site at www.dhl.rs to track your Argentina 7 2 3 Falkland Islands 7 4 5 to DHL Express products and services. You can access shipments. Enter the waybill number(s) to receive Armenia 6 2 2 faroe Islands 7 4 3 7 3 3 3 3 4 3 Eritrea 3 3 El Salvador

fiji 7 4 4 information on transport news, service updates or contact status updates throughout the shipping process. Up to Australia 7 3 2 finland 2 1 1 information. To make doing business with us even easier, ten waybill numbers can be tracked at any one time. Austria 2 1 1 France 2 1 1 Azerbaijan French Guyana 7 2 3 the site features interactive tools such as online booking, 6 2 2 Bahamas Gabon 7 2 2 tracking, and a volumetric weight calculator, among others. Bahrain 6 7 2 3 2 3 Gambia 7 2 2

Aruba 3 3

5 6

3 2

Bangladesh Georgia 2 Barbados germany 1 Belarus

7 2 DHL Web Shipping DHL eTrack 2 7

2 1

2 2

2 2 Belgium

Ghana

Gibraltar 2 2 1 DHL Web Shipping is an online express shipping tool that Send an e-mail containing up to one hundred waybill Belize 7 2 3 Greece 2 1 1 Benin greenland 7 2 4 helps you prepare documents, arrange pickups, store contact numbers to track@dhl.com and the status on each Bermuda 7 2 2 grenada 7 3 3 details and track deliveries. Ideal for busy office managers, shipment will be returned in seconds. Simple, free, and Bhutan 5 4 3 Guadeloupe 7 2 3 Bolivia Guam 7 4 3 business travelers or receptionists. No special software easy to use. Bonaire 7 3 3 Guatemala 7 2 3 installation or training is required. 1 2 1 1 1 Bosnia and Herzegovina Guernsey 1 Botswana Guinea Republic 3 7 3 3 7 2 2

7 7

3 2

Brazil 7 7 DHL Connect DHL Express SMS Brunei 7 7 3 3 2 3 Guinea-Equatorial 2 4 3 3 Guinea-Bissau

Bulgaria Guyana (British) 7 3 4 If you ship regularly, this Internet-based shipping software Use your mobile phone to track your shipment. Just send the Burkina Faso 7 3 3 Haiti 7 2 3 is for you. An easy online tutorial serves as your guide waybill number as a text message to: (+44) 77 20 33 44 55 at Burundi 7 3 3 Honduras 7 2 3 1 1 1 Cambodia Hong Kong 4 2 2 to the shipment processing capabilities offered by DHL the cost of a local SMS. You can track your shipments even Cameroon 7 2 2 Hungary 1 1 1 Connect. These include online shipment preparation, when you are on the move. Canada 3 2 2 Iceland 2 1 1 5 2 3 Canary Islands, The India 4 2 3 booking, tracking, address and shipment data storing. 6 2 3 7 5 3 2 3 Cape verde Indonesia 2

7 of) 6

2 3

Cayman Islands Iran (Islamic Republic 2 Central African Republic Iraq 4

7 7

4 4

DHL EasyShip DHL Express WAP Chad Ireland, Republic of 2 1 1 DHL EasyShip is the Windows-based shipment You can use any WAP-enabled GSM network telephone to Chile 7 2 3 Israel 2 1 3 China, Peoples Republic Italy 1 7 4 3

2 1 management tool designed for DHL Express account track your shipment at wap.dhl.com. This wireless offering Colombia 7 2 3 Jamaica 7 2 2 customers with daily shipping volumes. It provides quick is supported by DHL Express Internet services such as Comoros 7 5 3 Japan 5 2 2 Congo

Jersey 1 1 and powerful control of your daily shipment process. regular service bulletins. Congo, the Democratic Republic of 7 2 3 Jordan 6 2 2 2 Cook Islands Kazakhstan 2 Costa Rica Kenya 2 Cote dIvoire Kiribati 5 Croatia 1 5 1 2 Cuba 7 5 3 4 3 3 Korea, The D.P.R of 1 2 Korea, Republic of

7 7

4 2

7 7

2 2

7 7

2 5

Curacao 7 1 2 1 Cyprus 2 6 2 2 2 2 Czech Republic, The Kyrgyzstan 2 Denmark 2 epublic 5 1 3 1 3 Djibouti Latvia 1 Dominica Lebanon 1 Lao Peoples Democratic R Kuwait 3 1 Kosovo

2 7

1 2

7 2

3 1

7 6

3 2

Product Available # Transit Time (Working Days)

*Transit times are quoted for document shipments and may vary based on post code. Check out the latest transit times on www.dhl.com ----------------------- Page 4----------------------Rate and Transit Guide 2011 6 International Products E E D D I 7

W W S D S L E L R R P E O X D X D 9 I W E E S T W S R D S O L E P R R O P M X C Country I W E E Lesotho 3 4 Liberia 3 4 M Z Country I W 7 Saipan 3 7 Samoa 5 7 7 2 E Z E E 3 E E O O O X O X X X X P R P P P P P N O L N R N R R R R O R D E E E E E E E M T W S S S S S S S S S Y I 1 9 W 1 S P E : 2 : 2 E R 0 : 0 O : E 0 0 0 R 0 E S C S 0 L T D

T C E

0 fast facts Destination countries L E S

M O N

O C E

Libya 2 2

6 San Marino 2 2

5 Liechtenstein 2 1 Sao Tome and Principe 3 4 Lithuania 2 1 Saudi Arabia 2 2 Luxembourg 2 1 Senegal 2 2 Macau 5 3 Seychelles 3 3 Macedonia, Republic of 1 1 Sierra Leone 2 3 Madagascar 7 2 Singapore 2 2 Malawi 7 4 Slovakia 1 1 Malaysia 5 2 Slovenia 1 1 Maldives 7 3 Solomon Islands 5 5 Mali 7 2 Somalia 4 4 Malta 2 1 Somaliland, Rep of (North Somalia) 4 4 Marshall Islands 7 5 South Africa 2 2 Martinique 7 3 Spain 1 1 Mauritania 7 2 Sri Lanka 2 2 Mauritius 7 2 St. Barthelemy 3 3 Mayotte 7 3 St. Eustatius 3 3 rates St. Kitts 3 3 Micronesia, Federated States of 4 St. Lucia Mexico 2 3 7 7 7 4 1 7 1 6 1 7 2 7 1 7 3 5 3 2 2 1 4 7 2 7 1 7 4 7 2 2 3 5 2 7 4 7 DHL EXPRESS 9:00 2

3 Zone Zone Zone Zone Moldova, Republic of 2 St. Maarten 3 3 1 2 2 3 Monaco 1 3 St. Vincent 3

Weight Zone 2 7 in kg 3 2 7 in kg 1 1 Weight 2 Zone

0.5 28 Mongolia 3 Sudan 3 2 Montenegro, Republic of 1 Suriname 3 3 7,830 8,456 80 27,560 33,451 Montserrat 3 Swaziland 3 2 6,608 26,790 7,070 32,618 7,862 7 7 0 7 1 9,772 7 7 11.5 3 26,1 1 11 3 25,4

1.5 32 Morocco 1 Sweden 1 1 Mozambique 3 Switzerland 1 1 9,988 10,922 84 29,100 35,117 Myanmar 3 2 Syria 2 11,067 29,870 8,909 28,330 9,689 34,284 11,467 6 2 7 2 2 13,162 5 6 2.5 12,155 35,950 14,857 7 7 7 4 3 13,234 36,783 16,044 5 Tajikistan 2 13,225 14,313 7 3.5 17,231 14 29,9 13.5 3 29,1 5 13 3 28,4 12.5 2 27,6 3 12 1 26,9

36 Namibia 2 Tahiti 2 5 Nauru, Republic of 5 Taiwan 2 2 12,146 88 30,640 Nepal 2 2

40 31,410 Netherlands Antilles 3 Tanzania 2 2 Netherlands, The 1 Thailand 2 2 14,304 92 32,180 Nevis 3 2 44 New 5 5 New 2 2 96 Togo

37,616 7 7 2 5 4 15,392 38,449 18,418 7 7 4.5 19,605 7 7 7 7 5 20,792 7 6 5.5 21,808 7 2 7 7 6 22,824 7 16.5 5 7 6.5 17 2 1 7 6 2 7 7 20,630 43,447 24,856 5 17.5 2 2 7.5 21,400 44,280 25,872 7 6 18 3 35,9 35,2 34,4 33,7 2 16 3 32,9 15.5 2 32,1 3 15 5 31,4 14.5 3 30,6 1 3

2 15,354 16,471 32,950 39,282 Caledonia Tonga 5 Zealand Trinidad and Tobago 3 16,404 17,550 33,720 40,115

Nicaragua 3 Tunisia 2 1 17,156 18,320 48 34,490 40,948 Niger 3 Turkey 1 1 Nigeria 2 Turkmenistan 0 3 17,908 19,090 00 35,260 41,781 Niue 5 2 52 Norway 1 5 Oman 2 2 04 Pakistan 2 1 56 Palau 3 2

Turks and Caicos Islands 2 18,660 19,860 23,840 36,030 42,614 Tuvalu 5 Uganda 2 19,412 36,800 Ukraine 1 20,164 37,570

United Arab Emirates 2

Panama 3 1 08

7 United Kingdom 1 20,916 22,170 38,340 45,113 2 26,888 18.5

2 8 36,7 4 3 8.5 19 2 7 2 7 9 19.5 2 7 9.5 20 38,9 1 7 38,2 37,4

Papua New Guinea 7 5 United States of America 2 2 21,668 22,940 27,904 60 39,110 45,946 Paraguay 7 3 Uruguay 2 3 Peru 7 3 Uzbekistan 2 2 22,420 23,710 28,920 12 39,880 46,779 Philippines, The 2 Vanuatu 5 5 23,172 64 40,650 Poland 1 Venezuela 2 3 5 24,480 47,612 29,936 2

10 23,924 770 Portugal 1 2 vietnam 2 25,250 833 30,952 2 5 2 7 10.5 Available up to 300 2 7 3 6 1 7 1 7 3 + 0.5 kg 1 752

Puerto Rico 7 3 Virgin Islands (British) 3 3 24,676 26,020 31,785 kg shipment weight Qatar 6 2 Virgin Islands (US) 3 4 Reunion, Island of 7 2 Yemen, Republic of 3 3 Romania 1 1 Zambia 3 3 Russian Federation, The 2 1 Zimbabwe 3 3 Rwanda 7 3 ----------------------- Page 5-----------------------

International Products ational Products HEADLINE HEADLINE 2. LINE fast facts n countries fast facts ng the rate: d your 6 kg parcel using DHL Example: 1. To sen Destinatio Example: Calculati 9 Intern 8

ntify the zone number of the kg sample using Express door-to-door international pre 12:00 hrs Guernsey Poland 12:00 to Austria: Express door-to-door international pre 18:00 hrs nation country in the table on WIDE to Canada: delivery of document and non-document ship ments Hungary Portugal whether this service is available delivery of document and non-document shipments 5-6. ne number for Canada on the next possible business day. The Netherlands Slovakia ia in the table on the left. The on the next possible business day. the chart below, look up the weight that applies zone 3. Up to 70 kg piece weight Iceland Slovenia yes. Up to 70 kg piece weight

1.

1. Ide To send your 2 Austria EXPRESS desti DHL EXPRESS WORLD 2. Belgium Check

2.

pages Identify the zo Bulgaria to Austr 2. On on page 5. It is Croatia answer is

ur shipment and n of zone 3 and 2 kg Available to the destinations listed on this page Ireland Spain the zone number for Austria Global coverage Priority handling ic Italy Sweden 5. It is zone 2.

3.

to yo The intersectio 3. Cyprus Identify Czech Republ on page

 Standard handling identified zone to locate the appropriate elow shows the rate.

match the weight in the table b

rate. 4. The rate for your shipment is 9,402 RSD. Full money-back guarantee* in the unlikely Jersey Switzerland rsection of zone 2 and Optional services available upon request event of late delivery Lithuania Turkey ght in the table below shows stance, please see an example on Luxembourg . the right . germany Montenegro te for your shipment Greece Norway is 15, 686 RSD. United States of America 5. The ra United Kingdom France the rate 4. Denmark The inte finland 6 kg wei For assi

DHL EXPRESS WORLDWIDE cenovnik * DHL Express Terms and Conditions apply. Weight e Zone Zone Zone Zone Zone Zone Zone Zon

in kg 2 6 3 7

0 4

1 5

0.5 50 7,011 5,616 7,471

1,970 6,067

4,720 6,067

5,0

1 40 6,980 8,500 8,971 DHL EXPRESS 12:00 rates

1,970 7,420

5,593 7,420

6,0

1.5 21 9,740 Weight Weight Zone 2 02 10,980 in kg in kg 3 9,402 11,675 0 8,191 10,323 Zone

1,970 8,630 Zone Zone 2,265 9,840 1 0 1 Zone

6,364 8,630 Zone Zone 7,135 9,840 2 2

6,9

Zone 7,8 3

2.5 83 12,220 0.5 11 26,799 10,613 13,027 2,266

2,265 11,050 5,428 5,734 20,890

7,906 11,050 5,808 22,016

8,6 6,458

3 54 13,234 1 11.5 27,483 11,461 14,157 2,266

2,560 11,820 6,432 5,911 21,508

8,677 11,820 6,946 22,649

9,4 8,027

3.5 25 14,248 1.5 12 28,167 12,309 15,287 2,266

2,560 12,590 7,318 6,088 22,126

9,448 12,590 7,959 23,282

10,2 9,420

4 96 15,262 2 12.5 28,851 13,157 16,417 2,605

2,863 13,360 8,204 6,265 22,744

10,219 13,360 8,972 23,915

10,9 10,813

4.5 67 16,276 2.5 13 29,535 14,005 17,547 2,605

2,863 14,130 9,090 6,442 23,362

10,969 14,130 9,985 24,548

11,7 12,206

5 38 17,290 3 13.5 30,219 14,853 18,677 2,944

3,166 14,900 9,976 6,619 23,980

11,719 14,978 10,872 25,181

12,5 13,181

5.5 88 18,304 3.5 14 30,903 15,579 19,807 2,944

3,166 15,670 10,862 6,796 24,598

12,256 15,826 11,759 25,814

13,0 14,156

6 38 19,318 4 14.5 31,587 16,305 20,937 3,292

3,468 16,440 11,748 6,973 25,216

12,793 16,674 12,646 26,447

13,6 15,131

6.5 88 20,332 4.5 15 32,271 17,031 22,067 3,292

3,468 17,210 12,611 7,150 25,834

13,330 17,522 13,533 27,080

14,1 16,106

7 38 21,346 5 15.5 32,955 17,757 23,197 3,640

3,770 17,980 13,474 7,327 26,452

13,867 18,370 14,420 27,713

14,7 17,081

7.5 88 22,360 18,483 24,327

3,770 18,750

14,404 19,218

15,2

5.5 16 33,639

3,640 7,504

14,092 27,070

15,053 28,346

17,916

8 38 23,374 6 16.5 34,323 19,209 25,457 3,988

4,073 19,520 14,710 7,681 27,688

14,941 20,066 15,686 28,979

15,8 18,751

8.5 88 24,388 6.5 17 35,007 19,935 26,587 3,988

4,073 20,290 15,328 7,858 28,306

15,478 20,914 16,319 29,612

16,3 19,586

9 38 25,402 7 17.5 35,691 20,661 27,717 4,336

4,376 21,060 15,946 8,035 28,924

16,015 21,762 16,952 30,245

16,9 20,421

9.5 88 26,416 7.5 18 36,375 21,387 28,847 4,336

4,376 21,830 16,564 8,212 29,542

16,552 22,610 17,585 30,878

17,4 21,256

10 38 27,430 8 18.5 37,059 22,113 29,977 4,684

4,679 22,600 17,182 8,389 30,160

17,089 23,458 18,218 31,511

18,0 22,091

+ 0.5 kg 0 1,014 8.5 19 37,743 595 1,130 4,684

154 695 17,800 8,566 30,778

537 848 18,851 32,144

55 22,926

20 38 47,710 9 19.5 38,427 34,013 52,577 5,032

7,759 36,500 18,418 8,743 31,396

27,829 40,418 19,484 32,777

29,0 23,761

+ 0.5 kg 9 1,020 9.5 20 39,111 600 1,020 5,032

154 700 19,036 8,920 32,014

541 775 20,117 33,410

49 24,596

30 18 68,110 10 + 0.5 kg 684 46,013 72,977 5,380

10,839 50,500 19,654 177 618

38,649 55,918 20,750 574

39,0 25,431

+ 0.5 kg 4 1,020 10.5 600

154 700

541 775

55 26,115

1,020 5,557 20,272 21,383 Available up to 300 kg shipment weight

Available up to 300 kg shipment weight All rates are stated in RSD exclusive of fuel surcharge. Service capability may change during the year. All rates are stated in RSD exclusive of fuel surcharge. DHL EXPRESS 9:00 DHL EXPRESS DHL EXPRESS 9:00 DHL EXPRESS ORT ENVELOPE E ENVELOPE DWIDE ----------------------- Page 6----------------------Internation WORLDWIDE EXPRESS WORL WORLDWIDE EXPRESS WORLDWID DHL EXPRESS 12:00 DHL ECONOMY SELECT DHL EXPRESS 12:00 DHL ECONOMY SELECT DHL EXPRESS DHL IMPORT DHL EXPRESS DHL IMP

al Products 11 HEADLINE HEADLINE 2. LINE fast facts e rate: ast facts ntries the zone number of the elope using

10 International Products

Calculating th Example: f Destination cou Calculating the rate: 1. Identify 1. To send your 250 g env

1. Check the destination coun tries available Express door-to-door international delivery of light destinatio n country in the table on DHL EXPRESS ENVELOPE to Germany: Co st effective door-to-door international delivery of Austria Lithuania for this service in the tabl e on this page. weight document shipments by the end of the next pages 5-6. 2. Identify the zone numb er for Germany on page 5. si ngle, multi-piece or palletized shipments with Belgium Luxembourg 2. Identify the zone number o f the possible business day. 2. On the c hart below, look up the weight and match It is zone 2. tr ansit time depending on destination. Bulgaria Norway destination country in the t able on

Croatia Up to ed zone to 2 and 250 p to 70 kg Poland 250 gr locate the appropriate rate. g weight piece weight 3. the identifi The intersection of zone U

pages 5-6.

Czech Republic Portugal Global coverage please see an example on s the rate. ument and non-document shipments Romania e weight Document shipments only For assistance, in the table below show Doc Denmark On the chart below, look up th 4. the right. The rate for your shipm

3.

ent is 3,090 RSD. ailable to major cities globally Russia d Packaging envelope included eavy goods handling Slovakia ate the appro priate

Av Estonia that applies to your shipment an

H finland match the identified zone to loc

Day certain transit time Slovenia France rate. germany For assistance, please see an exam

Tracking capability Spain ple on

Sweden

Greece the previous page.

Hungary Switzerland

Ireland United Kingdom DHL EXPRESS ENVELOPE rates Italy The Netherlands

Latvia Turkey Weight Zone e in kg 3 6 0.25 3,160 60 3,900 7 1,720 3,480 3,050 3,480 3,090 3,5 Zone 0 4 1 5 2 Zone Zone Zone Zone Zone Zon

D HL ECONOMY SELECT rates All rates are stated in RSD exclusive of fuel surcharge. Weight in kg Zone 1 Zone 1 Zone 2 Zone 2 Weight in kg

10 - 30 kg 48,040

16,240 60,854

17,144

180

f or every additional 1

kg up to 70 kg add 51,120

94 64,704

188

190

40 54,200

17,180 68,554

19,024

200

50 57,280

18,120 72,404

20,904

210

60 60,360

19,060 76,254

22,784

220

70 63,440

20,000 80,104

24,664

230

f or every additional 1

kg up to 150 kg add 66,520

235 83,954

308

240

80 69,600

22,350 87,804

27,744

250

90 72,680

24,700 91,654

30,824

260

100 75,760

27,050 95,504

33,904

270

110 78,840

29,400 99,354

36,984

280

120 81,920

31,750 103,204

40,064

290

130 85,000

34,100 107,054

43,144

300

140 100,400

36,450 126,304

46,224

350

150 115,800

38,800 145,554

49,304

400

for every additional

1 kg add 131,200

308 164,804

385

450

160 146,600

41,880 184,054

53,154

500

170 308

44,960 385

57,004

+1 kg

Avai lable up to 1,000 kg shipment weight

All rates are stated in RSD exclusive of fuel surcharge. Rate s for specific weights not shown on the table above are available on request. DHL EXPRESS 9:00 DHL EXPRESS DHL EXPRESS 9:00 DHL EXPRESS ENVELOPE ENVELOPE ----------------------- Page 7----------------------International Products 12 International Products HEADLINE HEADLINE 2. LINE IMPORT S ERvICES HOW IT WORKS fast facts Calculating the rate: Example: 13 DHL EXPRESS 12:00 DHL ECONOMY SELECT DHL EXPRESS 12:00 DHL ECONOMY SELECT DHL EXPRESS DHL IMPORT DHL EXPRESS DHL IMPORT WORLDWIDE EXPRESS WORLDWIDE WORLDWIDE EXPRESS WORLDWIDE

1.

1. Identify the zone number of the To send your 10 kg samples using You Express door-to-door inte

r supplier calls his

rnational inbound origin country in the table on DHL IMPORT EXPRESS WORLDWIDE You request an Import Express loca l DHL Express office Courier collects Departure fr om delivery of document and n on-document pages 5-6. from France to Serbia: account number from your Call your supplier wh en a shipment is the shipment from origin count ry ship ments by the end of t he next possible 2. On the chart below, look up the weight tha t applies 2. Identify the zone number for France on Sales Executive the supplier re ady for collection business day, paid by the receiver or a third party. to your shipment and match the identified zon e to page 5. It is zone 2. Up to 70 kg piece weigh locate the appro priate rate. The intersection of zone 2 and a 10 kg Available from 214 origi For assistance, please see an example on weight in the table below shows the rate. Customs clearance handle the right. The rate for your shipment is 17,310 RSD. Third Country Billing op tion DHL Express arranges e International Transit customs clearance of the inbound shipment Arrival in destination country shipment to the destination address DHL Express delivers th

t 3.

n countries

d by DHL 4.

DHL IMPORT EXPRESS WORLDW IDE rates

ne

Zone Zone

Zone Zone Zone

Weight Zone

Zo Zone

in kg

0 5

1 6

2 7

810

6,400 7,860

6,500 8,595

0.5 7,430 9,010

2, 7,860

1 810 7,341 9,222 7,464 10,061 8,677 10,585

2, 9,222

When you set up an Import Express account with DHL Express, you can receive ship ments from 1.5 2, 810 8,180 8,331 9,830 10,479 10,479 11,423 12,052 214 countries around the world and have complete control over the costs and proc ess. Door to door. 2 3, 092 9,019 9,198 10,983 11,736 11,736 12,785 13,519 An Import Express account offers: 092 9,858 12,993 10,065 14,147 2.5 12,136 14,986 3, 12,993

3 374 10,382 13,831 10,548 15,090 12,870 16,034

3, 13,831

One Account One Invoice 3.5 10,906 11,031 13,604 14,669 16,033 17,082 Handle all your inbound shipments through a single If you have one supplier or multiple suppliers from several 4 656 11,430 11,514 14,338 15,507 16,976 18,130 account number, simplifying tracking and supplier control. countries, all your Import Express shipments will be shown 4.5 656 11,954 11,997 15,035 16,304 17,919 19,178 374 on just one single invoice. 5 938 One Company 5.5 3, 12,478 17,101 12,480 18,862 15,732 20,226 3, 17,101 3, 14,669

3, 15,507

3, 16,304

938

13,002 12,963 16,359 17,898 19,805 21,326 Trust the worlds leading air express company to take One Speed 6 0 13,526 13,446 16,986 18,695 20,748 22,426 care of all your import shipments whenever your The same DHL ExPrESS WOrLDWIDE delivery standard 6.5 220 14,050 13,929 17,613 19,492 21,691 23,526 business needs them. is promised for your inbound shipments as with your out7 502 14,574 14,412 18,240 20,289 22,634 24,626 bound shipments. Your supplier only needs to have the 7.5 502 15,098 14,895 18,867 21,086 23,577 25,726 One Phone Call shipment and relevant paperwork ready for our courier to 8 784 15,622 15,378 19,494 21,883 24,520 26,826 Your suppliers phone our Customer Service Advisors in the make a collection. 8.5 784 16,146 15,861 20,121 22,680 25,463 27,926 usual way and well handle the rest, giving you more time 9 6 16,670 23,477 for your business. One More Option 066 17,194 24,274 16,344 26,406 20,748 29,026 9.5 21,375 30,126

17,898

4,22 18,695

4, 19,492

4, 20,289

4, 21,086

4, 21,883

4, 22,680

5,06 23,477

16,827 27,349

5, 24,274

If you need to send a parcel from Germany to South Africa, 10 348 17,718 17,310 22,002 25,071 28,292 31,226 One Network but arrange and pay for this delivery in Serbia, DHL Express + 0,5 kg 43 472 550 732 836 943 1,048

5, 25,071

1 836

20 27,158 28,310 36,642 41,791 47,152 52,186 Your shipments travel through DHL Express integrated has a Third Country Billing option to do this. It adds more 208

8, 41,791

29

528

555

+ 0,5 kg 736

1 840

756 948 1,054 delivery network, giving you the confidence in reliability flexibility to your supply chain and more transparency on that your business demands. your costs when sending parcels from a foreign supplier to a Available up to 300 kg ship ment weight branch office in another country. All rates are stated in RSD exclusive of fuel surcharge. Rates for specific weights not shown on the table above are available on request. One Price Whatever the origin country of your import shipments, you know the charges before anything is sent, avoiding any later surprises. DHL EXPRESS 12:00 NOMY SELECT DHL EXPRESS DHL IMPORT DHL EXPRESS 9:00 DHL EXPRESS DHL ECO

WORLDWIDE EXPRESS WORLDWIDE ----------------------- Page 8-----------------------

ENVELOPE

Other Products mestic Products HEADLINE OPTIONALSERVICES HEADLINE 2. LINE DOMESTIC SERvICES OPTIONAL SERv ICES

14 Do 1515

Apart from offering different types of transport services, DHL has optional serv ices to make your transport even easier.

DHL Express deliver s documents and parcels

Domestic deliveries We recommend insurance for your high value shipments in case of loss and physica l damage door-to-door to over a thousand locations across DHL Express delivers your urgent shipment to all major European cities on Saturd ays Serbia. We offer our standard DHL Domestic Express DHL Express can track your shipment at all stages of transport 18:00 and DHL Domesti c Economy Select to many DHL Express can arrange for written proof that the consignee received the shipme nt towns and cities. Ple ase check your delivery options

Republic of Serbia DHL Express can reach the remote areas across Serbia and worldwide when making a pickup request. DHL Express can take DHL Express offers the possibility of preparing air waybills in advance care of your shipment s up to 1,000 kg. DHL Express is able to handle non-standard shipments Optional services Service description Price Non-standard shipment surcharge* 100.00 Saturday Delivery 200.00 Proactive Tracking 60.00 Delivery Notification 40.00 Remote Area Service 050.00 2, 1, 1 2 1,

Pre-printed AWB for a single shipment 50.00 Serbia s Operating Plan Pre-printed AWB, up to 200 pieces 00/piece City ity City Pre-printed AWB, more than 200 pieces 00/piece Aleksandrovac dovo Nika Banja Divibare Prokuplje City City

*The Non Standard Shipment surcharge applies to: Aleksinac Dobanovci K lisura Njegoevo Prolom Any single piece in a shipment that exceeds the weight of 70 kg Any single piece in a non-palletized shipment that has a single dimension in e xcess of 120 cm, or a Apatin Donji Milanovac ajievo Nova Pazova pallet with a base length in excess of 120 cm. Aranelovac Nova Varo Dubravica Raka

Arilje Dugo polje K njaevac Novi Banovci Ratari DHL Express offers specially designed shipment packaging at affordable pric es.

Babunica Brod USLUGA PAKOVANJA Ba nik Payable Packaging Price Baka Palanka jeri

80. C 50. Kla

Klj Rakovica

Kni

Duanovac Novi Beej Ribarska Banja

Kokin

Eka Novi Pazar Ripanj Dimension Erdevik Novi Sad Rudnik

Kopao

Kos

Baka Topola jevac 1 Bottle Box 600.00 Baki Vinogradi ljevo 2 Bottle Box 700.00 Bajina Bata vac 3 Bottle Box 800.00 Banatski Despotovac ajkovac

Farkadin Obrenovac Ruma 12,5 x 12,5 x 38cm Futog Opovo Savinac 25 x 12,5 x 38cm Golubac Oraac Savino selo 37,5 x 12,5 x 38cm Gornji Milanovac Ostojievo Seanj

Kragu

Kra

Krue

Barajevo apovo 6 Bottle Box 1,000.00

gradina Ostrunica Senta 37,5 x 25 x 39cm

Baranda azarevac DHL Express box small 180.00

Grocka Ovar Banja Sevojno 24,5 x 18,5 x 7cm

Batajnica enac DHL Express box medium 200.00 Batoina kovac DHL Express box large 250.00 Beej

Gua Padinska Skela

Lep Sievo 33 x 31 x 9cm Les Sirogojno 33 x 31 x 17cm

Hajdukovo Pali

Horgo Panevo Sjenica 92,4 x 16 x 16cm 230.00 Hrtkovci Panonija Slatina

Ljig

Express Tube Bela crkva jubovija

Beograd ca Parain Laptop box (with foam insert) 850.00

Io Smederevo 51 x 40 x 11cm

Lozni

Bojnik t nka CD box 85.00 Petrovac

Inija

Maka Smederevska Pala 14,7 x 2,5 x 13,2cm

Bor ajdanpek Box 2 (1kg) 100.00 Brus arkovac Box 3 (2kg) 120.00 aak nci Box 4 (5kg) 200.00 ajetina aruka Banja

Ivanjica Petrovaradin

M Soko Banja 33 x 17 x 9cm M Sombor 33 x 31 x 9cm

Jabukovac Pinosava

Jagodina Pirot Sopot 33 x 31 x 17cm Jakovo Podunavci

Marti

Mat Sremski Karlovci

elarevo Pojate Box 5 (10kg) 250.00

Jaa Tomi Sremska Mitrovica 31 x 31,2 x 33cm

Medvea

enta enci Box 6 (15kg) 300.00 oka vac Box 7 (20kg) 320.00 ievac ac

Jasenovo Popovac id 39 x 35 x 35cm Joanika Banja Poarevac imanovci 45 x 39 x 37cm Kamenica Poega

Mel

Mihajlo

Miloev

Box 8 (25kg) 350.00 uprija novac Preevo Kanjia

51 x 43 x 39cm Mlade

Despotovac in Tube 3 (2kg) 150.00 Priboj

Karaorevo 47,5 x 15,5 x 13,4cm

Negot

Dimitrovgrad i Tube 4 (5kg) 200.00 Prijepolje

Kikinda 97,6 x 17,6 x 15,2cm

iced ions All For

The 151 cities above are just a segment of all other destinations serv by DHL and its subcontractors, while the actual number of delivery destinat is 1170. rates are given in RSD. domestic services, all given rates includes VAT.

DHL reserves the right to charge for these services and any other optional serv ices. ----------------------- Page 9-----------------------

Domestic Products estic Products fast facts the rate: fast facts lating the rate: your 7 kg samples using DHL Domestic

16 Dom 17 Calculating Calcu Example: 1. To send 1. 1. To send your Express 2. I DHL DOMESTI

Weigh your shipment. 200 kg pallet using a Express door-to-door pickup and domestic delivery 18:00 from Belgrade Cost effective door-to-door delivery within Serbia of dentify the rate for the specific weight C ECONOMY SELECT from

of documents and parcels pre 18:00 hrs delivery by Sad: single, multi-piece or palletized shipments with in the table below. Novi Sad: the end of the next possible business day. hether this service is available in these transit times depending on destination.

to Novi

Belgrade to 2. Check w

2. Check whethe r this service is available Up to 70 kg piece weight age 15. The answer is yes. Up to 70 kg piece weight from Belgrade to Novi Sad, page 15. Available across all of Serbia the rate for a shipment weighing 7 kg in s. Remote destinations served below. Heavy goods handling 3. Identify the rat e for a 200 kg shipment Standard handling for your shipment is 1,300 RSD. Day certain transit time in the table bel ow. Optional services available on request Tracking capability 4. The rate for you r shipment is 9,298 RSD DHL DOMESTIC EXPRESS 18:00 rates Weight in kg VAT 18% Rates DHL DOMESTIC ECONOMY SELECT cenovnik 0 - 0.5 54.92 Weight in kg Rates Vat 18% 0.5 - 2 105.25 690.00 360.00 Neto Weight in kg Rates 584.75 Vat 18% Neto 305.08 Neto 4. The rate the table Available across all of Serbia The answer is ye 3. Identify cities, p

10 1,300.00 1,351.83 2 - 5 132.71 20 1,740.00 1,418.34 5 - 10 198.31 30 1,740.00 1,484.85 10 - 30 265.42 40 2,180.00 1,551.36 31 - 50 332.54 50 2,180.00 1,617.86 51 - 70 553.73 60 3,630.00 1,684.37 +0.5 kg 6.65 70 3,630.00 1,750.88 11,478.00 11,042.00 10,606.00 10,170.00 9,734.00 9,298.00 8,862.00

1,101.69 190 737.29 870.00 1,474.58 200 1,101.69 1,300.00 1,474.58 210 1,474.58 1,740.00 1,847.46 220 1,847.46 2,180.00 1,847.46 230 3,076.27 3,630.00 3,076.27 240 36.95 43.60 3,076.27 250

198.31 7,510.17

265.42 7,879.66

265.42 8,249.15

332.54 8,618.64

332.54 8,988.14

553.73 9,357.63

553.73 9,727.12

Available up to 300 kg shipment weight 80 4,066.00 1,817.39 11,914.00 3,445.76 260 620.24 10,096.61

All rates are stated in RSD exclusive of fuel surcharge. 90 4,502.00 1,883.90 12,350.00 3,815.25 270 686.75 10,466.10

Service capability may change during the year.

100 4,938.00 1,950.41 12,786.00

4,184.75 280

753.25 10,835.59

110 5,374.00 2,016.92 13,222.00

4,554.24 290

819.76 11,205.08

120 5,810.00 2,083.42 13,658.00

4,923.73 300

886.27 11,574.58

130 6,246.00 2,149.93 14,094.00

5,293.22 310

952.78 11,944.07

140 6,682.00 2,216.44 14,530.00

5,662.71 320

1,019.29 12,313.56

150 7,118.00 2,282.95 14,966.00

6,032.20 330

1,085.80 12,683.05

160 7,554.00 2,349.46 15,402.00

6,401.69 340

1,152.31 13,052.54

170 7,990.00 2,415.97 15,838.00

6,771.19 350

1,218.81 13,422.03

180 8,426.00 66.51

7,140.68 + 10 kg 436.00

1,285.32 369.49

Available up to 1,000 kg shipment weight

All rates are stated in RSD exclusive of fuel surcharge.

Rates for specific weights not shown on the table above are available on request. DHL DOMESTIC DHL DOMESTIC EXPRESS 18:00 EXPRESS 18:00 DHL DOMESTIC DHL DOMESTIC ECONOMY SELECT ECONOMY SELECT

----------------------- Page 10----------------------Rate and Transit Guide 2010 18 Rate and Transit Guide 2010 19 YOUR gUIDE TO COMPLETINg A WAYBILL gETTINg START ED 3 19 18 8

Prohibited an d Restricted Commodities

Whenever possi ble DHL Express will provide service to you by transporting your shipments. Howe ver, a variety of laws 1 and regulation s, as well as common-sense safety and security measures, prevents DHL Express fr om accepting certain

commodities fo r transport. 2 4 acceptable Prohibited not Restricted may be acceptable Conditional possible for carriage Animals, fish, Insects, larvae, pupae etc. Antiques, works of art, fine art

birds (live) 5

x stickers of 6 y precious metal)

Banderols / ta Jewelry and objects constructed Designer clothing, apparel, accessories Bullion (of an precious metals and /or stones Drugs (legal) and pharmaceutical products

Cash-like negot iable instruments in bearer form Negotiable instruments in bearer for m Mobile telephones, accessories, micro-processors and Complete fire Watches and costume jewelry electronic components explosives a nd weapons Medical samples Human remains or ashes 9 Illegal goods Imitation (re plica) firearms, weapons, explosive 10 devices or a mmunition

arms, ammunition, 7

* for detailed information about restricted commodities please call Customer Service. 11

CUSTOMS SERv I CES 12

Our customs sp ecialists are ready to provide advice based on decades of experience in customs clearance procedures Standard clear ance services are always offered 13 14 15 16 17 Supplementary clearance services are available Customs-relate d terminal handling services on request All necessary documents can be found at www.dhl.rs HOW TO fILL OUT A WAYBILL 1. Payer account number and insurance details. 8. Shippers tele phone, fax number or Invoice must give full details. The description of HOW TO WEIgH AN D PAY Please choose the method of payment. For e-mail addre ss. the contents on the waybill s hould then state transport charges to be paid by the receiver or 3rd 9. Receivers com pany name. Refer to Invoice. Volumetric weight party, specify the payers account number. If this is 10. full delivery address. 17. for non-document shipments only. You may be sendi ng a large, lightweight shipment where its volumetric weight height not specified, the invoice will be sent 11. Receivers pos tal code. Enter the declared value of the shipments exceeds its actual 20

weight. If so, the cost of the shipment is calculated on the space auto matically to the sender. To insure your 12. Receivers nam e. Contact person. contents. your consignment takes up on the aircraft. This is a standard IATA method. shipment, please specify the value of your 13. Receivers tel ephone, fax number or 18. Services. Indicate the required service shipment. e-mail addre ss. by marking the appropriate bo xes. To calculate t he volumetric weight of your shipment simply multiply the length (cm) length 2. Shippers account number. If you have an ization and signature. The 19. Waybill number. 14. Shippers author

x height (cm) x wi dth (cm) of the shipment package and divide the result by 5000. width account number, please enter it here. If you do not sender must sign and date the waybill, thereby 20. DHL Express will not deliver t o post boxes. The only excep tion is the Domestic Economy Select product for which you need to have an account number, please leave this field confirming t hat the stated details correspond to divide the res ult by 4000. blank. the contents of the shipment, and accepting DHLs 3. Shippers name. Contact person. terms and cond itions as shown. Payment for DHL Express services 4. Shippers reference. Enter any reference number 15. Shipment detai ls. Enter the total number of You can pay for DHL Express services either in cash, credit card or via bank transfer. that might help you to identify the shipment in the pieces, the total weight rounded up to the nearest You can open a n account with DHL Express to pay via bank transfer. All account future. Please note that the first TWELVE half kilo an d the dimensions of your shipment in customers rece ive invoices on a pre-determined basis. For more details please get characters of the senders reference will appear on cm (length, wi dth & height). in touch with a Customer Service Advisor at your local DHL Express office or go to your invoice. 16. full descript ion of the contents. Give www.dhl.rs 5. Shippers company name. a full descrip tion of the items being shipped. The 6. Shippers address. information pr ovided must be accurate. If there is 7. Shippers postal code. insufficient s pace, the Proforma or Commercial

DHL Express re serves the right to charge additional fees for services not specified in this gu ide.