WILLIAM M. NELSON 626.797.6594 626.372.2386 Mobile nelsonwm@earthlink.

net SUMMARY Senior Data Analyst with extensive experience with a leading internet service pr ovider. Utilized detailed knowledge of billing, provisioning and vendor systems to provide senior management with information critical to making profitable deci sions. Contributed to over 10 million dollars in cost savings by reconciling ven dor invoices and providing recommendations for handling disputes. Team superviso r with proven leadership and coaching experience. Skilled in motivating and mana ging technical and non-technical staff to achieve lasting results. TECHNICAL SKILLS Microsoft Excel Microsoft Server 2008R2 Microsoft XP, Vista and 7 Microsoft Access Visual Basic 2008 Microsoft Office 2003, 2007, 2010 Microsoft Visio OSI Model, IPv4 Fax, Scanner, Printer PROFESSIONAL EXPERIENCE Independent Computer Contractor Pasadena, CA 2008-Present ? Upgraded and reconfigured business computers. To optimize office personal and improve performance. ? Trouble shooting computer errors and system failures. ? Assists independent contractor with flash development and architectural measur ements. Senior Data Analyst and Team Supervisor EARTHLINK INCORPORATED, Pasadena, CA 2000-2008 Nationwide internet service provider. ? Advanced data compiling and trending reports, which assisted senior management and executive board members in day/day and quarter/quarter customer tracking. ? Organized, constructed and maintained Microsoft Access databases for historica l reporting and other ad-hoc uses. ? Reported network anomalies and coordinated with Management Information Systems network controllers for any system corrections to assure flow of customer data. ? Coordinated with the Operations Departments on procedural changes to optimize customer handling by outsource representatives. ? Facilitated special projects with various broadband vendor managers. Allowing for the migration of over 1 million customers between outside vendors. ? Reconciled current customer billing with the vendor to determine correct billi ng status for xDSL and satellite customers, which contributed to over 10 million in cost savings. ? Managed over 30 department personal between three shifts. ? Scheduled daily tasks and assigned individual specialists? workloads. EDUCATIONAL EXPERIENCE California State University, Los Angeles , Los Angeles, CA Expected Graduation D ate June 2013 ? Bachelor of Science Majors: Information Technology and International Business Minor: Economic Theory. ? G.P.A . 3.089

Pasadena City College, Pasadena, CA Sept 2011 ? Associates of Arts - Business Management ? Associates of Science - Business Management. ? G.P.A. 3.095 Various other jobs from 1990-2000