Risk Management and AS9100

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Priority: Risk Management

Aviation Industrybuilt-in risk associated with products

Quality management takes risk management out of Quality Control department

Integrates quality into all phases of design, production, and delivery

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Typical Risk Management Approach

Aerospace industry manages risk similar to other organizations Each department focuses on own processes no integration One area may do outstandingwhile another not so well

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Integration is Critical
Gaps can expose company to liability Insurance & legal counsel
Protection after a crisis

Quality Management
Protection before products reach the customer

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Evolution of Quality Management Systems

ISO 9000:2000
Although risk was a term used, it was always a goal

ISO 9000:2008
Risk appeared with respect to environment, how organizations environment influences quality

AS: 9100
Appeared relative to the risk of meeting customer requirements

ISO 9000:2001
Focus on corrective & preventative action, internal audits & review Mitigating risk before product reaches customer
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AS9100, Rev C
Risk management focus

Section 7.1.2 outlines requirements for companies to have a process for risk management

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3 Components of Risk Management

Future root causes
Event, process, or environmental component that could trigger nonconformance, error, waste, or product failure

Probability

Degree of certainty or opportunity for the future root cause to occur

Consequences

Impact on product quality, injury or loss Companys exposure to liability

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AS9100, Rev C, Section 7.1.2

Specifically addresses: Assignment of responsibility for risk Identifying the 3 components of risk management Established risk levels and tolerances Actions or modifications required to eliminate/reduce identified risk Steps necessary when risk levels exceed established tolerances

Acceptable risks in organizations processes

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Focus of Quality Management Systems

Meeting or exceeding customer requirements Risks involved:
Not understanding customer requirements Falling short in design & production of products Not meeting deadlines Incorrect methods & timelines Poor customer service

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Failure to Satisfy the Customer

Risk of losing customers & quality reputation in the industry Negative publicity from product recalls, injuries or catastrophes caused by product failure
Regular and social media Local and around the world

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Thank You
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