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By G Greg Eick ke
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 1 All Right reserved u 28 ts
ublisher has strived to be as acc s o curate and complete a possible in the as e The Pu creation of this report, notwi n ithstanding the fact th he does not warra or g hat s ant represe at any t ent time that th contents within are accurate due to the rapidly he s e e changin nature o the Industry. ng of While a attempts have bee made to verify information pro all s en ovided in this publica ation, the Publisher as ssumes no responsib o bility for err rors, omissions, or contrar interpreta ry ation of the subject m e matter here Any perceived slig ein. ghts of specific persons, peoples, o organisations are u c or unintentiona al. In pract tical advice books, lik anything else in life there are no guara e ke g e, e antees of savings made. Re s eaders are cautioned to reply on their own judgment about their d n n t individu circums ual stances to act accord dingly. This bo is not in ook ntended for use as a source of legal, business, acco ounting or financia advice. A readers are advise to seek services o competen al All ed of nt profess sionals in le egal, busin ness, accou unting and finance fie elds.
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 2 All Right reserved u 28 ts
ucing Greg Eicke g Introdu My nam is Greg Eicke and Ive been working at the leadin edge of voice me d t ng commu unications f the past 27 years. In that tim Ive foun that mos companies for . me nd st are inte erested in t two things when it comes to the phone te eir echnology. Firstly, ho ow to incre ease their p productivity with bette voice and data com y er mmunicatio and on second how to reduce the phone bill. I bring gr dly, e reat news f the bus for siness owner who is looking for impressiv productiv increas and eq r ve vity ses qually enjoy yable cost savings s. er ration for b businesses is the she complex of man phone and s eer xity ny Anothe key frustr data so olutions. Th good ne he ews is that communic cations com mplexity ends with Gre eg Eicke! A do all of its painful implicatio As ons. Almost three dec cades in this industry has ena abled me t develop what I call brilliantly simple phone solutio to ons. These e solution will mak commun ns ke nications an collabor nd ration seco nature for your ond workfor rce. And of course they save yo big dolla in ongo f ou ars oing phone costs another reason w they are brilliant! why e Now on the 9 W nto Ways to Ma Your N ake New Phone System In e nvestment pay for itse elf I pu this docu ut ument toget ther to help people become aware of how IP p w Telepho can im ony mprove bus siness oper rations and improve t bottom line. Ive d the been able to piece all of this together b s because fo the bette part of m career Ive or er my installed, maintain and so Telepho System This ha also allo ned old one ms. as owed me to o e nd on cal provide sound advice from Feet on the Street an Hands o Technic Experie ence so that my clien get the best solution and val for mon nts lue ney
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 3 All Right reserved u 28 ts
Many small Te elephony benefits quickly add up to show an y s y w tment ret turn. invest
aspect of c choosing th right tele he ephony sys stem for yo busines our ss A very important a Total Cost of ownership (TCO) This is w ). where many manufact y turers and is the T vendors alike mak large pr s ke rofits after t sale. W the What looks like a grea deal may at y have so ome hidden Gotchas later. Ca alculating t TCO of an IP tele the f ephony system can be co m omplicated, but at least its poss , sible. IP Te elephony sh hines, allowing business owners to expect sa g s o avings and most impo ortantly a re eturn on th heir investm ment. While the benefits of IP Tele s ephony sys stems are r real, theyr not always easy to re y. such as the savings o equipme IT Pers e on ent, sonnel and Telco cos d sts, quantify Some, s are stra aight forwa calculat ard tions. Othe such as making c ers, s customers more comfort table in dealing with o ones comp pany, are d difficult if not impossible to translat into dolla Heres where youll learn nine ways IP Telephon investm te ars. s P ny ment pays fo itself, alo with so or ong ome hints a about how t get at le to east a rough idea of th he value th investm he ment will ret turn.
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 4 All Right reserved u 28 ts
3. Sof phones and SIP phones can sla purch ft s P s ash hasing co osts.
Usually the larges part of an IP Telephony inves y st stment is phone hand dsets. It is possible to replac desk pho ce ones with Softphone where y es your desk t PC is top ted phone with the additio of a low cost head on w dset. convert into a p hones are l low cost in the sub-10 dollar r 00range, whic is much less than a ch SIP ph digital k telepho system handset. This sounds great bu youll ne to be key one m ut eed aware o the pote of ential functionality loss in using a generic h s handset as many s rd manufa acturers do not suppo all of the function and 3 p o ort eir ns party hands sets. Buyers beware! A vendor for a comp Ask r prehensive demonstr e ration before making your pu urchasing d decision.
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 5 All Right reserved u 28 ts
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 6 All Right reserved u 28 ts
These a all easily set by e are each user s their tim is used e so me effectively. The most likely outcome of this feature is custom satisfac e mer ction impro ovement ov a cost ver saving. an me g e ll ng oductivity. Staff ca save tim handling the issue in one cal enhancin their pro With fle exible call r routing call lers get the very best opportunit to reach the right e t ty person in your bu usiness the first time e every time. .
Greg E Eicke 2011 | www.grege eicke.com.au | 0414 75 2 28 | page 7 All Right reserved u 28 ts
Greg went on to ensure that the options t t e that he provided w were desig gned to acti ively enhan nce our business without ex r xcessively s stretching our Greg also fr reely advise without ed budget. G favour, on so olutions wh hich were o outside of h his commerc realm. cial
100% N Quibb GUARA Noble ANTEE f ness fixed l line telepho accou one unt If your busin sage is $48 or more per month Im not ju 87 h, ust us con nfident that I can prov t vide a powe erful business c communica ation solutio that pay for itself, I on ys , guaran ntee it.