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Brand Positioning of Big Bazaar

Section A

INDUSTRY PROFILE
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Brand Positioning of Big Bazaar

Introduction
Retail is Indias largest industry accounting for over 10 per cent of the countrys GDP and eight per cent of the employment. The industry in India has emerged as one of the most dynamic and fast paced ones with several players entering the market. The Indian retail market is expected to grow from US$ 300+ billion to US$ 400+ billion at the rate of approximately 7-8% per year by 2010. Driven by changing lifestyles, strong income growth, western influence and favorable change in demographic patterns, Indian retail is expanding at a rapid pace. Retail market essentially comprises: Shopping centers: there is an increase in the number of shopping centers in both tier-I and tier-II cities. India can expect to have 600 new shopping malls by 2010. Food retail Kids retail Agriculture and Floriculture Electronics goods market.

Retailing is a distinct, diverse and dynamic sector . It is an activity of enormous economic significance to most developed nations. It generates revenue and wealth for nation, encourages investments and brings technological advancements. Stated that it brings employment and creates wealth of the economy. It is a vibrant part of our changing society and a major source of employment Retailing performs activities at larger level so it requires massive manpower to handle and manage its operations. Retailing also Babasabpatilfreepptmba.com Page 2

Brand Positioning of Big Bazaar helps society in general by providing goods and services in reasonable price and increasing their standards of living. Retailing activity can be viewed as a significant contributor to the economy in general. Retailing is the set of activities that markets products or services to final consumers for their own personal or household use. It does this by organizing their availability on a relatively large scale and supplying them to consumers on a relatively small scale. Retailing makes products and services available in large quantities. Retailers produce or order the products/services in bulk so they can take advantage of economy of scale and thus they can formulate competitive pricing strategies. Products and services are generally sold through the store or on the internet.

Introduction to Retail Industry The first decade of modern retail in India has been characterized by a shift from traditional kirana shops to new formats including department stores, specialty stores hypermarkets, and supermarkets and across a range of categories. Modern retail formats have mushroomed in metros and mini-metros. In the last few years, modern retail has also established its presence in the small cities, exposing residents to shopping options like never before. Some of these stores are branded stores(exclusive showrooms either owned or franchised out by a manufacturer) , specialty stores(greater choice to consumer, comparison between brands is possible) , department stores/supermarkets (one stop shop catering to varied consumer needs) , hyper-mart (low prices , vast choice available including services such as cafeterias.) , shopping malls (variety of shops available to each other ).

An overview on Retail Revolution in India

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Brand Positioning of Big Bazaar Retail in India is on a cusp of transformation. Organized retailing as a professional serviceoriented set-up, is a recent phenomenon in India but is growing at a tremendous pace with a potential of creating over 2 million new (direct) jobs within the next six years, assuming an 8 to 10 per cent share of organized retailing in the total retail business. The fast changing retail environment demands that professionals learn new skills, improve their efficiency, learn to compete and think out of the box. As retailers work directly with customers and there is need for good managerial talent to interpret and satisfy the needs and desires of customers. All this requires an education that is intensive, comprehensive and closely linked to the retail business world. The need is to have a program which has all the inherent features of a business management program and includes experiential learning throughout the program. Market Trends, Challenges & Opportunities 1. Across BRIC countries, the food and grocery (F&G) segment is clearly driving retail growth. For eg, retail food sales dominate the total retail market in Brazil, accounting for almost 54 percent of the total retail sales, while Russia is the fastest growing retail food sales market in the world, with the potential to again double in size by 2008. 2. The prevalence of English as a language of communication to a very great extent facilitates material sourcing and business communication. While India and Russia pose no problems in this regard, Brazil and China present communication problems for foreign companies. 3. The importance of governments that are quick on decision-making and passing liberal trade laws cannot be emphasized enough. In China, for instance, being a non-democratic country makes it easier for foreign investors to do business sans bureaucratic red-tapism (in comparison to a democratic country like India), the obvious reason being that the political establishment is not directly accountable to the people.

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Brand Positioning of Big Bazaar 4. Growing urbanization and metropolitan saturation is leading to the expansion of retail formats and investment opportunities towards tier-II cities and rural hubs across all four countries. 5. Continued economic reforms together with the growth of organised retail (especially in the F&G segment) have led to growing rural incomes, triggering off far-reaching, social impacts. The upcoming Golden Quadrilateral' plan for roadways in India, which is to connect the four cities of Delhi, Kolkata, Mumbai and Chennai, will have massive economic and social repercussions on rural and semi-rural clusters along the vast network. In China too, the government plans to create a rural retail network covering 70 percent of all villages by 2008.

Retail and India

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Brand Positioning of Big Bazaar India's imminent urbanization process has implications for demand for housing, urban infrastructure, location of retail, and demand for consumer durables. The on-stream infrastructure development will drive growth in the transportation sector, spur demand for vehicles, increase real estate values along the Golden Quadrilateral corridor, and potentially boost construction of suburban homes as people escape congested cities. Plus, it will open up thousands of villages en route to a global audience and effectively integrate them with the growing Indian economy. Growth of the Retail market, to a great extent, is the dependent on the size of the country's consuming class and the rate of growth of GDP, especially disposable incomes. India is the world's second most populous country and its GDP growth is likely to surpass that of China by 2015. It is estimated that India's GDP will surpass that of the US before 2050, to make it the world's second largest economy. Reflecting on the robust growth in India's GDP, consumer expenditure (in current prices) grew at a relatively high pace of nearly 10 percent per annum over the past two years. India's advantage lies in the fact that it has the largest young population in the world over 890 million Indians are below 45 years of age. The median age for India is 25 years as compared to 28 years for Brazil, 33 years for China and 38 years for Russia. There are more English speaking people in India than on the European continent. The retailing industry in India, estimated at USD 270 Billion in 2006, is expected to double to USD 440 Billion by 2010.

The size of the organized retailing market in 2006 stood at USD 12.4 Billion in 2006, thereby making up a mere 4.7 percent of the total retailing market. Babasabpatilfreepptmba.com Page 6

Brand Positioning of Big Bazaar Of the total retail market, food and grocery retail is by far the single largest block estimated to be worth a whopping Rs.642, 200 crore, but more than 99 percent of this market is dominated by the neighborhood mom & pop stores. Clothing, textiles and fashion accessories constitute the second largest block. For the year 2007, the India Apparel Report 2007 expects growth of organized retail to touch 40 percent. From 2008 onwards (until at least 2010), organized retail is expected to register around 45 percent YoY growth in India. Total retail in India, which registered 5.7 percent YoY growth from 2004-2006, to range between that and 6 percent YoY growth over the next 3-4 years. With these growth percentages and following from our estimates for 2006, the future estimates* for organized retail in India: 2007 Rs.77, 000 crore; 2008 Rs.111, 500 crore; 2009 Rs.162,000 crore; and 2010 Rs.235,000 crore. (*Estimates based on 2006 prices). In terms of formats, the energy in terms of new investments is expected to be driven towards the supermarkets and hypermarket segments. All new players Reliance Industries, Bharti Retail/ Wal-Mart, AV Birla Group have shown interest towards developing these two formats, along with wholesale, cash & carry outlets, while India's largest retailer Retail India Ltd. has a continuous store rollout schedule for its Big Bazaar hypermarkets and Food Bazaar supermarkets.

Company Profile Why pantaloon

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Brand Positioning of Big Bazaar

Pantaloon is not just an organization it is an institution, a center of learning & development. We believe that knowledge is the only weapon at our disposal and our quest for it is focused, systematic and unwavering. At Pantaloon, we take pride in challenging conventions and thinking out of the box, in traveling on the road less traveled. Our corporate doctrine Rewrite Rules, Retain Values is derived from this spirit. Over the years, the company has accelerated growth through its ability to lead change. A number of its pioneering concepts have now emerged as industry standards. For instance, the company integrated backwards into garment manufacturing even as it expanded its retail presence at the front end, well before any other Indian retail company attempted this. It was the first to introduce the concept of the retail departmental store for the entire family through Pantaloons in 1987. The company was the first to launch a hypermarket in India with Big Bazaar, a large discount store that it commissioned in Kolkata in October

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Brand Positioning of Big Bazaar 2001. And the company introduced the country to the Food Bazaar, a unique 'bazaar' within a hypermarket, which was launched in July 2002 in Mumbai. Embracing our leadership value, the company launched all in July 2005 in Mumbai, making us the first retailer in India to open a fashion store for plus size men and women. Today we are the fastest growing retail company in India. The number of stores is going to increase many folds year on year along with the new formats coming up. The way we work is distinctly "Pantaloon". Our courage to dream and to turn our dreams into reality that change peoples lives, is our biggest advantage. Pantaloon is an invitation to join a place where there are no boundaries to what you can achieve. It means never having to stop asking questions; it means never having to stop raising the bar. It is an opportunity to take risks, and it is this passion that makes our dreams a reality. Come enter a world where we promise you good days and bad days, but never a dull moment!

Company profile
Pantaloon Retail (India) Limited, is India's leading retail company with presence across multiple lines of businesses. The company owns and manages multiple retail formats that cater to a wide cross-section of the Indian society and is able to capture almost Babasabpatilfreepptmba.com Page 9

Brand Positioning of Big Bazaar the entire consumption basket of the Indian consumer. Headquartered in Mumbai (Bombay), the company operates through 7 million square feet of retail space, has over 1000 stores across 50 cities in India and employs over 25,000 people. The company registered a turnover of Rs 2,019 crore for FY 2005-06.

Pantaloon Retail forayed into modern retail in 1987 with the launching of fashion retail chain, Pantaloons in Kolkata. In 2001, it launched Big Bazaar, a hypermarket chain that combines the look and feel of Indian bazaars, with aspects of modern retail, like choice, convenience and hygiene. This was followed by Food Bazaar, food and grocery chain and launch Central, a first of its kind seamless mall located in the heart of major Indian cities. Some of it's other formats include, Collection i (home improvement products), E-Zone (consumer electronics), Depot (books, music, gifts and stationary), all (fashion apparel for plus-size individuals), Shoe Factory (footwear) and Blue Sky (fashion accessories). It has recently launched its e-tailing venture, futurebazaar.com.

The group's subsidiary companies include, Home Solutions Retail India Ltd, Pantaloon Industries Ltd, Galaxy Entertainment and Indus League Clothing. The group also has joint venture companies with a number of partners including French retailer Etam group, Lee Cooper, Manipal Healthcare, Talwalkar's, Gini & Jony and Liberty Shoes. Planet Retail, a group company owns the franchisee of international brands like Marks & Spencer, Debenhams, Next and Guess in India.

Future Group

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Brand Positioning of Big Bazaar

Pantaloon Retail is the flagship enterprise of the Future Group, which is positioned to cater to the entire Indian consumption space. The Future Group operates through six verticals: Future Retail (encompassing all retail businesses), Future Capital (financial products and services), Future Brands (management of all brands owned or managed by group companies), Future Space (management of retail real estate), Future Logistics (management of supply chain and distribution) and Future Media (development and management of retail media). Future Capital Holdings, the group's financial arm, focuses on asset management and consumer finance. It manages two real estate investment funds (Horizon and Kshitij) and consumer-related private equity fund, Indivision. It also plans to get into insurance, consumer credit and other consumer-related financial products and services in the near future.

Future Group's vision is to, "Deliver Everything, Everywhere, Everytime to Every Indian Consumer in the most profitable manner." One of the core values at Future Group is, 'Indianess' and its corporate credo is - Rewrite rules, Retain values.

Future Group Manifesto


Future the word which signifies optimism, growth, achievement, strength, beauty, rewards and perfection. Future encourages us to explore areas yet unexplored, write rules Babasabpatilfreepptmba.com Page 11

Brand Positioning of Big Bazaar yet unwritten; create new opportunities and new successes. To strive for a glorious future brings to us our strength, our ability to learn, unlearn and re-learn our ability to evolve. Future Group will not wait for the Future to unfold itself but create future scenarios in the consumer space and facilitate consumption because consumption is development. Thereby, we will effect socio-economic development for our customers, employees, shareholders, associates and partners.

Our customers will not just get what they need, but also get them where, how and when they need. We will not just post satisfactory results, we will write success stories. We will not just operate efficiently in the Indian economy, we will evolve it. We will not just spot trends, we will set trends by marrying our understanding of the Indian consumer to their needs of tomorrow. It is this understanding that has helped us succeed. And it is this that will help us succeed in the Future. We shall keep relearning. And in this process, do just one thing.

Business Description
Pantaloon Retail (India) Ltd. The Company's principal activity is to operate chain retails stores in names of Big Bazaar, Food Bazaar, Central and

Pantaloons. The Big Bazaar is the discount store, which offers a wide
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Brand Positioning of Big Bazaar

range of products under one roof. The products include apparels and non-apparels such as utensils, sports goods and footwear. The Company also has its presence into gold retailing by launching Gold Bazaar. The Company's Food Bazaar provides a range of food and grocery products ranging from fresh fruits and vegetables, staples, FMCG products and ready-to-cook products. The Central offers a chain of stores including books and music stores, global brands in fashion, sports and lifestyle accessories, grocery store and restaurants. The Pantaloon retail stores focus largely apparels and accessories.

Group Vision
Future Group shall deliver Everything, Everywhere, Every time for Every Indian Consumer in the most profitable manner.

Group mission We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenarios in the consumption space leading to economic development.

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Brand Positioning of Big Bazaar

We will be the trendsetters in evolving delivery formats, creating retail reality, making consumption affordable for all customer segments for classes and for masses. We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost- conscious and committed to quality in whatever we do. We shall ensure that our positive attitude, sincerity, humility and united determination shall be the driving force to make us successful. Core Values

Indian ness: confidence in ourselves. Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking. Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

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Brand Positioning of Big Bazaar

Simplicity & Positively: Simplicity and positively in our thought, business and action. Big Bazaar
Isse sasta aur accha kahin nahi

Shop till you drop! Big Bazaar has democratized shopping in India and is so much more than a hypermarket. Here, you will find over 170,000 products under one roof that cater to every need of a family, making Big Bazaar Indias favorite shopping destination. At Big Bazaar, you will get the best products at the best prices -- this is our guarantee. From apparel to general merchandise like plastics, home furnishings, utensils, crockery, cutlery, sports goods, car accessories, books and music, computer accessories and many, many more. Big Bazaar is the destination where you get products available at prices lower than the MRP, setting a new level of standard in price, convenience and quality. If you are a fashion conscious buyer who wants great clothes at great prices, Big Bazaar is the place to be. Leveraging on the companys inherent strength of fashion, Big Bazaar has created a strong value-for-money proposition for its customers. This highlights the uniqueness of Big Bazaar as compared to traditional hypermarkets, which principally revolve around food, groceries and general merchandise. Boasting of an impressive array of private labels, Big Bazaar is continually striving to provide customers with a complete look. So be it mens wear, womens wear, kids wear, sportswear or party wear, Big Bazaar fashions has it all! Big Bazaar has clearly emerged as the favorite shopping destination for millions of its consumers, across the country, its success is a true testament to the emotional bonding it has established with the Indian consumer, on account of its value offerings, aspirational appeal and service levels. We believe Big Bazaar is a true pan-Indian model that can enter into most towns in India and democratize shopping everywhere.

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Brand Positioning of Big Bazaar

26th January, 2006... Indias Sabse Sasta Din


The acceptance and loyalty that Big Bazaar has garnered over the years, was well evident on 26th January 2006. On the day India celebrates its Republic Day, the company honoured the consumer by calling it the Maha Savings Day. Shoppers at all Big Bazaar and Food Bazaar outlets across the country were offered products at prices never heard before in the history of shopping. The offers were spread across categories from electronics to utensils, from apparel to furniture and food. This event received tremendous response from the regular and an entirely new set of shoppers, which resulted in nearly 2 million people visiting the stores on that day. And most stores were able to post record sales for a single day. Pan India Model Riding on the consumption boom that the country has been witnessing over the past couple of years, the company further expanded its foray into the value space by adding 10 stores during the year 2005-06, entering new cities like Vishakapatnam, Pune, Lucknow, Indore, Mangalore and Rajkot. The excellent performance of these new stores, further fortified the mass appeal of Big Bazaar as a true, family-shopping destination. The total number of Big Bazaar outlets as on June 2006 stood at 30 stores and over 1.20 million square feet of retail space.

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Brand Positioning of Big Bazaar

FASHION FOCUS
Big Bazaar continues to be a fashion-led delivery format, with fashion comprising about 40 per cent of its revenues. Fashion got a further fillip through the standardization of the visual merchandise at all existing and new stores. The communication focused on it being the fashion destination of the masses. Big Bazaar Getting Bigger An interesting development has been the increase in the categories and micro merchandising at Big Bazaar. New categories like consumer electronics, furniture, communication, food and beverage, pharmacies, beauty retail, salons, books, stationery and music are being added and Big Bazaar is getting bigger in space. A Big Bazaar store measuring more than 150,000 square feet opened in Bangalore in October 2006. This takes Big Bazaar to the next level. Private Label Initiatives On the private label front, the company increased its share of private brands as a percentage of the total fashion revenues from about 40 per cent in 2004-05 to over 50 per cent in 2005-06. For the year under review, the private label fashion category also witnessed a significant growth over the past year by nearly 120 per cent. Big Bazaar Fashion-Private Label Brands Big Bazaar has gradually introduced private labels in fashion over the last few years. Every year, new private labels are introduced to increase their share over other brands. Some of the private labels launched include: Ctee A brand of T-shirts with smart lines and remarks, it is targetted at the young and young-atheart. It comes in 3 lines-pink for women; green for pre-teens and blue for men.

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Brand Positioning of Big Bazaar Knighthood It is the mens formalwear brand with a wide range that includes formal shirts, trousers, suits, blazers and basic mens accessories like ties and handkerchiefs. DJ&C India`s cool answer to international labels is positioned for the 20-35 year age group. It targets both men and ladies and the range includes designer denims, casuals, street-wear and campus-wear. DJ&C Sports This is a unisex sportswear range for the age group of 20-40 years. Shatranj The mens ethnic wear range consists of kurtas, kurta pyjama sets and heavy sherwani sets. Shyla True to its tagline `what women want, Shyla offers a complete range of formal/semicasual line of ladies tops, trousers, skirts, etc. Srishti The complete ethnic wear range offering a range of traditional designs for ladies, encompasses both salwar kameez sets and mix-n-match/fusion wear. Pink n Blue The kids brand range created to celebrate the spirit of childhood, has the blue range for boys and pink for girls. There is an infant line available as well. Pink n Blue covers the entire apparel needs of kids right across t-shirts, shirts, jeans, trousers, shorts, dresses and ethnic-wear/occasion-wear.

FOOD BAZAAR
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Brand Positioning of Big Bazaar Across India, food habits vary according to community, customs and geography. Food Bazaar, through its multiple outlets addresses this. At the same time it offers best quality products at wholesale prices to a wide cross section of the India population. Food Bazaar effectively blends the look, touch and feel of the Indian bazaar with the choice, convenience and hygiene that modern retail provides. The food and grocery division of the company was launched in 2002-03 and has grown to 47 stores nationwide at the end of the current financial year. Most stores are located within Big Bazaar, Central and Pantaloons and act as strong footfall generators. There are separate stand-alone Food Bazaars as well. The business contributed just under 50 per cent of value retailing, and about 20 per cent to the companys turnover during 200506. Food Bazaar offers a variety of daily consumption items, which include staples, soaps and detergents, oils, cereals and biscuits. On the product category side, the primary segregation is done on the basis of staples, fresh produce, branded foods and home and personal care products.

Affiliated companies Partner Companies Babasabpatilfreepptmba.com Page 19

Brand Positioning of Big Bazaar Pantaloon Industries limited Pantaloon Industries Limited was incorporated in 1987 and its shares are listed on the Bombay Stock Exchange. The main activities of PIL are to set up textile units and manufacturing and marketing of fabrics and readymade garments. Home Solutions Retail India Ltd. Home Solutions Retail (India) Ltd. (HSRIL) leads the groups foray in the home improvement and consumer electronics retailing segment. It caters to home management requirements and products, including furnishings and textiles, furniture, consumer electronics, home electronics and home services. It operates retail formats like Home Town, Furniture Bazaar, Collection I, E-Zone, Electronics Bazaar and Got It. Future Capital Holdings Future Capital is the financial arm of the group and is involved in asset management (both private equity and real estate funds) with plans to get into other financial services including insurance, credit and other consumer related financial services. Its associate companies are Kshitij Investment Advisory Co. Ltd., Indivision Investment Advisers Ltd., and Ambit Investment Advisory Co. Ltd. Coverge M retail (India) Ltd ConvergeM Retail (India) Ltd., leads the groups foray into the communication and IT products segment. It operates formats like M-Port, MBazaar and Gen M.

Indus League Clothing Ltd.

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Brand Positioning of Big Bazaar The group owns a majority stake in Indus League Clothing Ltd., one of the leading apparel manufacturers and marketers in India. Some of its leading brands include Indigo Nation, Scullers, Urbana, Urban Yoga and Jealous. Galaxy Entertainment Corporate Ltd. The group owns a stake in Galaxy Entertainment Corporate Ltd. that operates chains like Bowling Company, Sports Bar and Brew Bar.

Joint Ventures Companies


Planet Retail Holdings Ltd. The group is a joint venture partner in Planet Retail Holdings Ltd., which operates sports, lifestyle and leisure retail chain. It also owns the franchisee and distribution rights of brands like Marks & Spencer, Guess, Debenhams and Puma in India. Footmart retail Footmart Retail is a joint venture with Liberty Shoes and is engaged in the retailing of footwear products in India. GJ Future Fashions GJ Future Fashions is a joint venture with kids apparel manufacturer - Gini & Jony. Capita Land Retail India The group is a joint venture partner in CapitaLand Retail India, along with Singapore-based CapitaLand Limited. The company provides retail management services to retail properties owned or managed by various group companies and investment funds. ETAM Future Fashions India Pvt. Ltd.

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Brand Positioning of Big Bazaar ETAM Future Fashions India Pvt. Ltd., is a joint venture with French-retailer, ETAM and the group. The company is involved in manufacturing and distribution of womens fashion and lingerie products.

Big Bazaar store, Hubli Store study


Different levels of the store

Level 1:
Departments with their Products: a) Depot: 1) General books 2) Office stationary 3) Children stationary 4) Film VCDs & DVD b) NBD (New Business Development) 1) Watches 2) Fashion Jewelry 3) Sunglasses 4) Auto accessories 5) Car audio systems c) Gold Bazaar: Navaras Gold Jewelry (This is the separate unit not related to Big Bazaar they share profits on percentage basis)

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Brand Positioning of Big Bazaar d) Mobile Bazaar: 1) All kinds of Hand sets ranging from Rs 1000 to !8000 of different companies 2) Mobile accessories 3) Codeless phones & land line phones e) Star Sitara: 1) Cosmetics 2) Fragrances 3) Herbals 4) Pharmaceuticals f) Shringar : 1) Bangles 2) Jewelry sets 3) Bracelets 4) Hair Accessories 5) Bidies 6) Chins

Plastics, Utensils, Crockery (PUC)

g) Plastics: 1) Buckets 2) Casseroles 3) Containers 4) Boxes 5) Flasks 6) Bowls 7) Jugs & sippers 8) Bottles & Mugs

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Brand Positioning of Big Bazaar h) Utensils: 1) Plates, Bowls, Glasses 2) Non stick Cookwares 3) Kitchen tools 4) Tiffin Boxes i) Crockery 1) Crockery cutlery 2) Table Materials / Napkins 3) Casseroles 4) Dinner sets 5) Wine, Juice Glasses j) Luggage: 1) Travel bags 2) Trolleys 3) Bags: Schools, Collage Ladies purse 4) Suitcase

Level 2
a) Ladies Department:(SKD) 1) Sarees 2) Dress materials 3) Under garments 4) Nightwears 5) Western wears

b) Mens Department: 1) Formals (Shirts & Pants) 2) Casuals (Shirts & pants) Babasabpatilfreepptmba.com Page 24

Brand Positioning of Big Bazaar 3) Party wears 4) Jeans T-Shirts 5) Others Accessories (Lungi Dhoti etc) 6) Fabrics (Cut pieces) 7) Suits & Blazers 8) Levis Signature garments

Level 3
a) Furniture Department: 1) Dining Table 2) Bedroom Accessories 3) Hall accessories (Sofa sets, Chairs, Computer table etc) 4) Mattresses b) Footwear Bazaar : 1) Sports Shoes 2) Formal Shoes 3) Casual Shoes 4) Mens Sandals 5) ladies Sandals 6) Ladies Casuals 7) Ladies Chappel 8) Ladies fancy Sleepers 9) ladies Sports shoes c) Home Dcor: 1) Flower vase 2) Artificial Flowers 3) Religious gifts 4) Candle stand Babasabpatilfreepptmba.com Page 25

Brand Positioning of Big Bazaar 5) Umbrellas 6) Photo Frames 7) Assorted color Stones 8) Frame Paintings 9) Water falls (artificial) 10) Birthday items d) Home line: 1) bed sheets, Pillows , bed spreads 2) Towels, Yellow dust 3) Razai , Carpets, Cushion covers 4) Chair bags e) Toys Dept: 1) Soft toys 2) Educational toys 3) Board games, Action figures 4) Dolls

Kids department
f) Boys section: 1) T-Shirts, Trousers, jeans 2) Cotton shirts, Cargo, Codraw 3) Ethic wears 4) Co ordinates 5) Rain cotes g) Girls Section: 1) Ethic wears Babasabpatilfreepptmba.com Page 26

Brand Positioning of Big Bazaar 2) Co- ordinates 3) Cotton frocks 4) Western wears

\ h) Infants: 1) Jhablas 2) Vests 3) Bibs feedings 4) Bed items 5) Baba suits 6) Frocks

Level 4
a) Beverages: 1) Soft drinks 2) Mineral water 3) Juices 4) Health drinks 5) Frozen items b) Confectionaries: All kinds of Chocolates & Confectionaries c) Fruits & Vegetables: d) Staples Dept: 1) Dal, Rice, Atta, Rava items Babasabpatilfreepptmba.com Page 27

Brand Positioning of Big Bazaar 2) Oils, Masala items 3) Dry fruits 4) Spicy items 5) Ready meals 6) Breakfast cereals

e) Process Dept: 1) Health drinks 2) Ready to eat 3) Corn flaks, Chips 4) Instant mixes 5) Soups, Bread items, pickle 6) Spreads Non-food Dept f) Home care: 1) Phenyl, Detergents 2) Dish wash, Tissue papers, Scratch 3) Shoe cases, Fresh wrap, g) Personal care: 1) Soaps, tooth paste, Shampoo 2) Deodorants, Body spry 3) Baby food, Talcum powder 4) Mens apparel

Level 5
Electronic Bazaar: 1) Televisions 2) Sound System 3) Refrigerators Babasabpatilfreepptmba.com Page 28

Brand Positioning of Big Bazaar 4) Washing machines 5) Microwave 6) Rice cookers 7) Juicers 8) Irons, Mixers & Grinders

Awards and recognition


National Retail Federation

International Retailer of the Year - Pantaloon Retail (India) Ltd. The National Retail Federation is the largest retail trade association with over 1.4 million member organisations in the US and across the world. Some of the past recipients of this award include Metro AG, Carrefour, Ito-Yokado, Zara and Boticario.

Retail Asia, Retail Asia Pacific Top 500 Awards

International Retailer of the Year - Pantaloon Retail (India) Ltd. The National Retail Federation is the largest retail trade association with over 1.4 million member organisations in the US and across the world. Some of the participants of this award include Metro AG, Carrefour, Ito-Yokado, Zara and Boticario.

Images Retail Awards 2006


Mr. Kishore Biyani Retail Face of the year Big Bazaar Best Value Retail Store Big Bazaar Best Retail Destination Food Bazaar Best Food and Grocery Store

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Brand Positioning of Big Bazaar Readers Digest Platinum Trusted Brand Award

Big Bazaar - Earning a trusted Place in the everyday lives of consumers

CNBC Awaaz Consumer Awards

Big Bazaar: Most preferred store

Retail Asia Publishing PRIL Numero Uno Retail Organisation of India

2005
Readers Digest and Awaaz consumer Award

Big Bazaar - Most preferred, large, Food and Grocery store

Readers Digest Platinum Trusted Brand Award

Big Bazaar - Earning a trusted Place in the everyday lives of consumers

Images Retail Awards 2005


PRIL Most admired retailer of the year Food Bazaar - Retailer of the year (food and grocery) Big Bazaar Retailer of the year (value retailing) Central Retail launch of the year

Business Today selected PRIL among:


Top 20 companies in India to watch in 2005 Indias most investor-friendly companies in the top 75 Page 30

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Brand Positioning of Big Bazaar

Indias biggest wealth creators in the top 100

2004
Images Retail Awards 2004

PRIL Most admired retailer of the year Food Bazaar - Retailer of the year (food and grocery) Big Bazaar Retailer of the year (value retailing) Central Retail launch of the year

Reid & Taylor and DLF Awards

PRIL Retailer of the year

2003
Indian Express Award PRIL- Marketing excellence and excellence in brand building

Organizational Structure (Zonal) President Vice President

Marketing

HR Head

Category Head Finance Head Operation Head


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Head

Marketing Manager

HR Manager

Finance Manager

Store Manager

Organization Structure of the store

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Departmental Managers:
There are 21 departments in this store like Electronic dept, Depot dept, NBD dept, Mobile Bazaar Dept, Star sitar Dept, PUC Dept, Ladies Dept, Mens Dept, Furniture

Departmental Managers: Departmental Managers:


There are 2 departments and 8 assistant department managers in this store like Electronic dept, Depot dept, NBD dept, Mobile Bazaar Dept, Star sitar Dept, PUC Dept, Ladies Dept, Mens Dept, Furniture Dept, Footwear Dept, Home Dcor Dept. Each department will be assigned with targets which has to be achieved within the assigned period that may be of Daily, Weekly, monthly and yearly. Each department has a department Manager & Assist DM. Their job is concerned mainly with sales. They look after customers orders delivery post sale service if any etc . All Dept managers ADM, Team members work under coordination & cooperation.

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Brand Positioning of Big Bazaar

Administration:
Store administration comes under Store Manager its functions are store maintenance, House Keeping, Security etc.

Information Technology:
This department is responsible for the maintenance of the systems of the stores. All billing machines their functioning networking with the master machine etc. If there is any problem with the machine then this department comes into function.

Cashing Dept:
This department is responsible for the collection of sales amount ie cash sales, Credit sales, etc under this department all billing machines of the stores comes. The sales amount collected throughout the day by the cashiers has to be submitted to this department.

Marketing Executive:
This dept is responsible for the marketing of the store in different different media like Television, Newspaper, and Holdings etc. the authorized person has to visit different companies and has to look after for tie-ups etc.

Visual Merchandise:
This department is responsible for the product arrangement at the store with respect to their nature. The basic function of this dept is it divides the store into some departments based on the nature of the product and within the department it decides how the products should be arranged by keeping in mind the customer should not suffer. HR Executive: Human Resource executive mainly look after employees mainly their problems. This department performs the functions like Recruitment, Selection, Training and development. Babasabpatilfreepptmba.com Page 34

Brand Positioning of Big Bazaar

CSD (Customer Service Desk): This is the separate unit, which is mainly focuses on customer service like if the customer find difficulty in finding any product, Customer complaints any replacement, Customer assistance etc.

PLANS OF KEY PLAYERS IN INDIA


Pantaloon Retail: Expansion into all possible formats of retail across categories and segments. Approximately 30 million sq.ft by FY10. Turnover expected to touch Rs.30,000 crore ($6.67 billion) by FY10-11. Reliance Retail: About Rs.30,000 crore ($6.67 billion) investment to set up multiple retail formats with expected sales of Rs.90,000 crore ($20 billion)-plus by 2009-10. RPG: Planning IPO, 450-plus MusicWorld stores and 50-plus Spencer's Hypers covering 4 million sq.ft area by 2010. Lifestyle: Rs.450 crore ($90 million) investment in next five years to expand on Max Hypermarkets and value retail stores, Home and Lifestyle Centres. K Raheja Corp.: Operates Shoppers' Stop, Crossword, Inorbit Mall, Home Stop and Hypercity. To open 55 hypermarkets across India by 2015. Babasabpatilfreepptmba.com Page 35

Brand Positioning of Big Bazaar Subhiksha: 750 stores and Rs.650 crore ($145 million)-plus estimated sales by March 2007. Piramyd Retail: 1.75 million sq.ft of retail space and 150 stores in next five years. Trent Ltd.: To open 27 more stores across its retail formats, adding one million sq.ft of space in the next 12 DLF malls. Trinethra: Recently acquired by the AV Birla Group, Trinethra (with two formats Trinethra and Fabmall) plans 220 stores with a projected turnover of over Rs.300 crore ($667 million) this fiscal. Vishal Group: Plans include an IPO and investment close to Rs.1,250 crore ($278 million) by 2010, targetting 220 outlets, taking its cumulative retail space to five million sq.ft and sales turnover to Rs.5,000 crore ($1 billion). Bharti Retail: With back-end tie- up with Wal-Mart, Bharti is pumping in Rs.31,500 crore (US$ 7 billion) in creating a nationwide retail network, including 100 hypermalls and several hundred small supermarkets

Cities where stores are located


Agra ,Ahmedabad ,Allahabad ,Ambala,Asansol, Bangalore, Bhubaneswar, Chennai, Coimbatore, Palakkad, Kolkata, Delhi, Durgapur, Ghaziabad, Gurgaon, Hyderabad, Indore, Hubli, Lucknow, Kanpur, Mangalore, Mumbai, Nagpur, Nasik, Panipat, Pune, Rajkot, Surat, Thane, Thiruvananthapuram,Udupi, Vishakhapatnam,

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Board members
Mr. Kishore Biyani, Managing Director Kishore Biyani is the Chief Executive Officer of Future Group and Managing Director, Pantaloon Retail India Ltd. He started off his entrepreneurial career with manufacturing and distribution of branded mens wear products. In 1987, Kishore Biyani led the groups foray into modern retail with the opening up of the first department store Pantaloons in Kolkata. In 2001, he created and evolved a pan-Indian, class-less model Big Bazaar, a hypermarket chain, followed by Food Bazaar, a supermarket chain, which blended the look, touch and feel of Indian bazaars with western hygiene. This was followed by Central, a first of its kind seamless mall located in the heart of major India Mr. Gopikishan Biyani, Wholetime Director Gopikishan Biyani, is a commerce graduate and has more than twenty years of experience in the textile business. Mr. Rakesh Biyani, Wholetime Director Rakesh Biyani, is a commerce graduate and has been actively involved in category management; retail stores operations, IT and exports. He has been instrumental in the implementation of the various new retail formats.

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Brand Positioning of Big Bazaar Mr. Ved Prakash Arya, Director Ved Prakash Arya, is an engineer by training and is a graduate of the Indian Institute of Management, Ahmedabad. Prior to joining Pantaloon Retail, he was the CEO of Globus. Mr. Shailesh Haribhakti, Independent Director Shri Shailesh Haribhakti, is a Chartered Accountant, Cost Accountant, and a Certified Internal Auditor. He is the Deputy Managing Partner of Haribhakti & Co., Chartered Accountants and past president of Indian merchant Chambers. He is on the Board of several Public Limited Companies, including Indian Petrochemicals Corporation Ltd., Ambuja Cement Eastern Ltd. etc. He is on the Board of Company since June 1, 1999. Mr. S Doreswamy, Independent Director S. Doreswamy, is a former Chairman and Managing Director of Central Bank of India and serves on the board of DSP Merrill Lynch Trustee Co and Ceat Limited among others.

Dr. D O Koshy, Independent Director


D. O. Koshy, holds a doctorate from IIT, Delhi and is the Director of National Institute of Design (NID), Ahmedabad. He has over 24 years of rich experience in the textiles and garment industry and was instrumental in the setting up of NIFT centres in Delhi, Chennai and Bangalore. He is a renowned consultant specializing in international marketing and apparel retail management. Ms. Anju Poddar, Independent Director Anju Poddar, holds a Bachelor of Engineering from University of Oklahoma and is a Director, NIFT, Hyderabad chapter. She also serves on the board of Maharishi Commerce Ltd and Samay Books Ltd, among others. Ms. Bala Deshpande, Additional Director Bala Deshpande, is Non-Executive Director, ICICI Venture Funds and also serves on the boards of Deccan Aviation, Nagarjuna Construction, Welspun India and Shoppers Stop Ltd, among others.

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Brand Positioning of Big Bazaar


Mr. Anil Harish, Independent Director

Anil Harish, is the partner of DM Harish & Co. Associates & Solicitors and an LLM from University of Miami. He also serves on the board of Mahindra Gesco, Unitech, IndusInd Bank and Hinduja TMT, among others.

Section B

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Projects Details
Retail Sector is the most booming sector in the Indian economy. Some of the biggest players of the world are going to enter into the industry soon. It is on the threshold of a big revolution after the IT sector. Although organized retail market is not as strong as of now, but it is expected to grow manifolds by the year 2010. The sector contributes 10% of the GDP, and is estimated to show 20% annual growth rate by the end of the decade. The current growth rate is estimated to be 8.5%. The retail market is most fragmented in the world and only 2% of the entire retailing business is in the organized sector. There are about 300 new malls, 1500 supermarkets and 325 departmental stores being built in the cities very soon. I considered the Big-Bazaar Hubli for studying the consumer expectation, and what are the factors that influence to consumer to walk-in, in Big Bazaar Hubli. Consumers now want the cheapest, biggest and the quickest products/services from their retailers. They are moving towards the eastern model, the changing behaviour the Indian customers. The project involves three main aspects namely industry profile, company profile and analysis part. In industry profile about the retail sector, in company profile history of the organization, achievements; about different schemes a detailed study has been made. In the analysis part management problem, research problem, objectives and data collection method, sampling design, sampling size, sampling method and mainly I have analyzed the collected primary data using SPSS, the primary data have been collected through questionnaires. Finally findings, recommendations, limitations and conclusion are derived.

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Tittle of the project

Brand positioning of Big Bazaar


Research problem Big Bazaar has just entered in HUBLI market, so its important for them to know how customers have perceived Big Bazaar has a brand. This project will help in identifying the image of Big Bazaar in the minds of the customers. With Vishal megha market already in place its a tough competition and varied choice to customers. Big Bazaar needs to enhance the value of their brand. This project will help them to do so. And also this project will help them to identify weather their purpose is been served or not. Objectives: To understand the target market and the image of Big Bazaar in the minds of different customers segment. Study the brand building process undertaken at Big Bazaar. 1. Brand salience 2. Brand performance 3. Brand Imagery 4. Brand judgment 5. Brand feeling 6. Brand resonance Babasabpatilfreepptmba.com Page 41

Brand Positioning of Big Bazaar To build the customer based Brand Equity Pyramid

Scope of the study This project was undertaken in the Big Bazaar consumer customer group, which is the popular hypermarket in India. The scope of the study was undertaken in city Hubli. This study also aims towards knowing the consumers opinion towards Big Bazaar as a Brand. Research Design It is a Descriptive research. The study was based on both primary and secondary data. The primary data was collected through asking the questions consisting of following categories. Dichotomous questions. Open-ended questions.. Secondary data was collected through company websites, journalism discussions with company guide. Information will be collected directly from the people of the Hubli who visit Big Bazaar, for the project work. The survey data collected during the study includes the data collected through questionnaire, face-to-face interview with the people of Hubli who visit Big Bazaar.

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Research methodology: The study was made through a survey in Big Bazaar and seeks the opinions and Suggestions of the respondents towards Big Bazaar. The process included: Explaining the respondents about the objectives of the project Get the respondents fill the questionnaire in the most effective manner Seeking the opinions & suggestions on the various areas where Big Bazaar can improve and build itself much stronger in city. The research design is descriptive in nature as the study includes the collection of data through Questionnaire & discussion. Methods of Data Collection: Primary Data: The primary or the first hand data was collected with the help of handing out the questionnaires for the survey and also through conducting discussions in the Big Bazaar. The respondents were asked how they feel about the Big Bazaar. And there shopping experience and the satisfaction level and what are the things that need improvement were also discussed in length at the discussions. Secondary Data: The major source of secondary or supporting data is Internet. The information on Retail industry and company profile of Big Bazaar as whole and the brand was collected from the Internet. Indirect responses: Information is also gathered from the executives of Big Bazaar and the employees.

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Select the sample:


Define the Population: Sampling unit: People of Hubli Time: 18 weeks (starting from 10th dec 07 to 9h april 2008) Specify sampling unit: The sampling units will be the people of Hubli Sampling Method: The sample will be selected based on probability method. The sampling is based on the age group, 30% of the respondents are from age group under 25, 30% of the respondents are from the age group 26-40, 30% of the respondents are from the age group 41-55, 10% of the respondents are from the age group 55 & above. Select the sample: The research study will be carried out with in Big Bazaar Hubli. Sampling Design The research was mainly opted on customers survey. The sample selected for survey was of stratified random sample and cluster sample. Sample size of 100 respondents Sample Character Respondents who Visit Big Bazaar outlet were sources of data collection. Sampling Plan Sampling unit Sampling Method Sampling Size Sample Area DATA ANALYSIS: Babasabpatilfreepptmba.com Page 44 : CUSTOMERS : Convenience Sampling. : 100 Customers. : Big Bazaar

Brand Positioning of Big Bazaar Data are useful only after analysis. Data analysis involves converting the series of data recorded observations into descriptive statements and / or inferences about relationships. The survey will be carried out in Big Bazaar Hubli, and the sample size of 100 customers of Big Bazaar will be taken. The information gathered will be formulated in the form of a coding sheet and the appropriate Pie-charts and Bar-chart will be used for easy understanding of the project work

Analysis

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Gender

Male 32.0%

Female 68.0%

GENDER Valid Male Female Total Frequency Percent Valid Percent Cumulative Percent 32 32.0 32.0 32.0 68 68.0 68.0 100.0 100 100.0 100.0

Interpretation: 68 % of the respondents were female and 32 % of the respondents were male.

Occupation
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Brand Positioning of Big Bazaar

40 37

30

30

20 18 15 10

Percent

0 Business Working House Wife Student

OCCUPAT

OCCUPATION Frequency Percent Valid Percent Cumulative Percent Valid Business 15 15.0 15.0 15.0 Working 30 30.0 30.0 45.0 House Wife 18 18.0 18.0 63.0 Student 37 37.0 37.0 100.0 Total 100 100.0 100.0

Infrence: Among 100 respondents 37 were students, 18 were house wife, 30 were working class and 15 were businesss men.

Income

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50

44 40

30 29 25 20

10

Percent

0 Missing <1 lakh 1 - 3 lakh 3 - 6 lakh

INCOME

INCOME <1 lakh 1 - 3 lakh 3 - 6 lakh Total Missing System Total Valid Frequency Percent Valid Percent Cumulative Percent 29 29.0 51.8 51.8 25 25.0 44.6 96.4 2 2.0 3.6 100.0 56 56.0 100.0 44 44.0 100 100.0

Infrence; Among 100 respondents 29 were from the income group less than 1 lakh, 25 wre in the group 1-3 lakhs, 2 were from the group 3-6.

Age

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50

40

41

34 30

20

23

10

Percent

0 below 25 25-35 35-50 above 50

AGE

AGE Frequency Percent Valid Percent Cumulative Percent Valid below 25 41 41.0 41.0 41.0 25-35 34 34.0 34.0 75.0 35-50 23 23.0 23.0 98.0 above 50 2 2.0 2.0 100.0 Total 100 100.0 100.0 Infrence: among 100 respondents 41 were from the age group below 25, 34 were aged between 25-35, 23 were between 35-50, and 2 were above 50.

Education

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70

60 58 50

40

30

20 18

Percent

10 0

10 5 Missing PUC B degree M degree

9 other

EDUCAT

EDUCATION PUC B degree M degree other Total Missing System Total Valid Frequency Percent Valid Percent Cumulative Percent 18 18.0 20.0 20.0 58 58.0 64.4 84.4 5 5.0 5.6 90.0 9 9.0 10.0 100.0 90 90.0 100.0 10 10.0 100 100.0

Infrence: More than 50 % of the respondents were gradugates i.e 58 of them 18 of them were puc, just 5 were post graducates, and 9 were had done other cources.

Q1. Have you ever heard of the brand called Big Bazaar?

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No 7.0%

Yes 93.0%

Frequency Percent Valid Percent Cumulative Percent Valid Yes 93 93.0 93.0 93.0 No 7 7.0 7.0 100.0 Total 100 100.0 100.0 Infrence: Among 100 respondents 93 were aware of the brand big bazaar and just 7 were not aware of the brand. Most of the people are aware of the brand called Big Bazaar.

Q2. How frequently do you think of this Brand Big Bazaar?


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40

30

30

24 20 21

24

10

Percent

0 Daily Fortnightly Weekly Monthly Never

how frequently do you think of bb

Valid

Daily Fortnightly Weekly Monthly Never Total

Frequency Percent Valid Percent Cumulative Percent 21 21.0 21.0 21.0 30 30.0 30.0 51.0 24 24.0 24.0 75.0 24 24.0 24.0 99.0 1 1.0 1.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 21 think of big bazaar daily, 30 of them think it fortnightly, 24 weekly, 24 monthly, just 1 said never.

Q3. Compared to the other retail shops, to what extent Big Bazaar satisfies your need?

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60 54

50

40

30

31

20 15

Percent

10

0 Fully Satisfies Likely Satisfies Does not Satisfies

Compare

Frequency Percent Valid Percent Cumulative Percent Valid Fully Satisfies 54 54.0 54.0 54.0 Likely Satisfies 31 31.0 31.0 85.0 Does not Satisfies 15 15.0 15.0 100.0 Total 100 100.0 100.0 Infrence: Among 100 respondents 54 agrees that big bazaar fully satifies there needs, 31 said that likely satifies, and 15 said does not satifies compared to other retail oulets.

Q4 Rate the following parameters on the scale of 5


Extremely poor Parameters 1 Durable Reliable 2 3 4 Extremely well 5

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Brand Positioning of Big Bazaar Easily served Stylish Honest Up to date

3.5 3.4 3.0 2.9 2.7 2.5 2.4 2.6

2.0

1.5

1.5

Mean

1.0 Durable Reliable Easily Served Stylish Honest Up to Date

Infrence: For Durable the mean rating is 1.5, for relable the mean is 2.4, for easily served its 2.7, for stylish its 2.5, for honest its 2.9, and the highest ratinf is for up to date that is 3.4. Most of the respondents feel that big bazaar is not durable.

Q5. How much do you like the look, feel & the other aspects of Big Bazaar?

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40 36 30

30

20

21

10

Percent

7 0 Highly Dislike Dislike Neither like nor Dis Like

Highly like

How much do you like the look

Valid

Highly Dislike Dislike Neither like nor Dislike Like Highly like Total

Frequency Percent Valid Percent Cumulative Percent 36 36.0 36.0 36.0 21 21.0 21.0 57.0 30 30.0 30.0 87.0 7 7.0 7.0 94.0 6 6.0 6.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 36 highly dislike the look of big bazaar. 21 dislike it, 30 of them neither like nor dislike it, just 13 of them like the look of big bazaar.

Q6. Do you like shopping in Big Bazaar?

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30

25 20

26

26

10

12

11

Percent

0 Highly Dislike Dislike Neither like nor Dis Like Highly like

Do you like shoping in bb

Valid

Highly Dislike Dislike Neither like nor Dislike Like Highly like Total

Frequency Percent Valid Percent Cumulative Percent 12 12.0 12.0 12.0 25 25.0 25.0 37.0 26 26.0 26.0 63.0 26 26.0 26.0 89.0 11 11.0 11.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 12 highly dislike shopping in big bazaar. 25 dislike it, 26 of them neither like nor dislike it,26 of them like it, and 11 highly like shopping in big bazaar.

Mean over a five point scale

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3.2

3.0 3.0

2.8

2.6

2.4

2.2

2.3

Mean

2.0 How much do you like Do you like shoping

Infrence: 2.3 is the mean of the rating for the look of big bazaar which is being determined, 3.0 is the mean determined for the shopping i.e.. weather customers like it or not.

Q7. How frequently do you visit Big Bazaar?

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50 47 40

30

24 20 19

10

Percent

10

0 Festival Monthly Weekly New Offers

Frequency of visit

Valid

Festival Monthly Weekly New Offers Total

Frequency Percent Valid Percent Cumulative Percent 10 10.0 10.0 10.0 47 47.0 47.0 57.0 24 24.0 24.0 81.0 19 19.0 19.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 10 visit big bazaar during the festivals, 47 visit monthly, 24 visit weekly, 19 of them visit when ever there are new offers in the store.

Q8. Do you Carry a pleasant shopping memories from Big Bazaar

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No 25.0%

Yes 75.0%

Frequency Percent Valid Percent Cumulative Percent Valid Yes 75 75.0 75.0 75.0 No 25 25.0 25.0 100.0 Total 100 100.0 100.0 Infrence: Among 100 respondents 75 carry a plesent shopping experience from big bazaar, and 25 does not. Thus most of the customers have good experience in shopping.

Q9. What is your over all opinion of this Brand called Big Bazaar?
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80

69 60

40

20

23

Percent

8 0 Fully Satisfied your Likely Satisfies you Never Satifies your

overall opnion for brand

Frequency Percent Valid Percent Cumulative Percent Valid Fully Satisfied your need Likely Satisfies your need Never Satisfies your need Total 69 23 8 100 69.0 23.0 8.0 100.0 69.0 23.0 8.0 100.0 69.0 92.0 100.0

Infrence: Among 100 respondents 69 says that big bazaar fully satifies there needs and 23 says that it likely satisfies there needs and 8 of them says that never it satisfies there needs.

Q10. Does Big Bazaar satisfy your needs?

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70 60 50 64

40 30 23

20

Percent

10 0 Very effectively

11

neither effctive nor Effectively ineffective

Very ineffective

Does bb satisfy your need

Valid

Very effectively Effectively Neither effective nor ineffective ineffective Very ineffective Total

Frequency Percent Valid Percent Cumulative Percent 23 23.0 23.0 23.0 64 64.0 64.0 87.0 11 11.0 11.0 98.0 1 1 100 1.0 1.0 100.0 1.0 1.0 100.0 99.0 100.0

Infrence: Among 100 respondents 23 of them says that big bazaar is very effective in satisfiying there needs, 64 of them says that its effective, 11 are neither satisfied nor dissatisfied and 2 of them are dissatisfied. Thus big bazaar is sucessfully satisfiying the needs of the customers.

Q11. Big Bazaar is trustable retail store?

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60 56 50

40

30

20

21

Percent

10

12 9

0 Extremely trustable Some w hat trustable Extremely untrustabl Very much trustable Some w hat untrustabl

trustable

Valid

Extremely trustable Very much trustable Some what trustable Some what untrustable Extremely untrustable Total

Frequency Percent Valid Percent Cumulative Percent 56 56.0 56.0 56.0 21 21.0 21.0 77.0 12 12.0 12.0 89.0 9 9.0 9.0 98.0 2 2.0 2.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 56 of them says that big bazaar is extremly trustable store, 21 of them says that itS very much trustable, 12 says that its some what trustable, 9 says that its some what untrustable and 2 says that its extremly untrustable.

Q12. To what extent does Big Bazaar meets your needs?

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30

20

10

Count

0 1 2 3 4 5 6 7

meets your needs

meets your needs


30

20

10

Percent

0 1 2 3 4 5 6 7

meets your needs

Frequency Percent Babasabpatilfreepptmba.com

Valid Percent

Cumulative Percent Page 63

Brand Positioning of Big Bazaar Valid 1 2 3 4 5 6 7 Total 10 4 23 18 21 12 12 100 10.0 4.0 23.0 18.0 21.0 12.0 12.0 100.0 10.0 4.0 23.0 18.0 21.0 12.0 12.0 100.0 10.0 14.0 37.0 55.0 76.0 88.0 100.0

Infrence: Among 100 respondents 10 says that big bazaar meets there needs extremely well. The skweness is between 3-4 which is neither good nor bad.

Q 13. Do you wish to recommend other for shopping in Big Bazaar?

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No 9.0% Not sure 21.0%

Definitely yes 70.0%

Valid Definitely yes Not sure No Total

Frequency Percent Valid Percent Cumulative Percent 70 70.0 70.0 70.0 21 21.0 21.0 91.0 9 9.0 9.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 70 says that they will recommend other for shopping in big bazaar, 21 are not sure of it, and 9 says no.

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Q14. Do you agree that Big Bazaar is unique in its features compared to other retail stores in the city?
50

40

44

43

30

20

10

Percent

9 0 Strongly agree agree Neither agree nor di disagree 3 strongly disagree

unique

Frequency Percent Valid Percent Cumulative Percent Valid Strongly agree 44 44.0 44.0 44.0 agree 43 43.0 43.0 87.0 Neither agree nor disagree 9 9.0 9.0 96.0 disagree 1 1.0 1.0 97.0 strongly disagree 3 3.0 3.0 100.0 Total 100 100.0 100.0 Infrence: Among 100 respondents 44 sstrongly agree that big bazaar is unique in its features compared to other retail stores in the city, 43 agree, 9 neither agree nor disagree, and 4 disagree to it.

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Q15. Shopping in Big Bazaar gives you a feeling of


40

30

33 31

20

10

13 10 6 7

Percent

0 Warmth Fun Excitement Security Social approval Self respect

feeling

Frequency Percent Valid Percent Cumulative Percent Valid Warmth 10 10.0 10.0 10.0 Fun 33 33.0 33.0 43.0 Excitement 31 31.0 31.0 74.0 Security 13 13.0 13.0 87.0 Social approval 6 6.0 6.0 93.0 Self respect 7 7.0 7.0 100.0 Total 100 100.0 100.0 Infrence: Among 100 respondents for 10 of them shopping in big bazaar is warmth, for 33 its fun, for 31 its excitement, for 13 its security, for 6 its social aproval, and for 7 its self respest.

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Q16. Do you consider your self as the loyal customer of Big Bazaar?
50 45 40 35 30

20 15 10

Percent

0 Strongly agree agree Neither agree nor di disagree

3 strongly disagree

loyal cutomer

Frequency Percent Valid Percent Cumulative Percent Valid Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total 45 35 15 2 3 100 45.0 35.0 15.0 2.0 3.0 100.0 45.0 35.0 15.0 2.0 3.0 100.0 45.0 80.0 95.0 97.0 100.0

Infrence: Among 100 respondents 44 sstrongly agree that they are loyal customers of big bazaar, 35 agree, 15 neither agree nor disagree, and 5 disagree to it.

Q17. If you want to shop any products, you only come to Big Bazaar store?
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60

50

51 43

40

30

20

Percent

10

0 Definitely yes Probably yes

4 Probably no Definitely no

would you like to come to bb

Valid Definitely yes Probably yes Probably no Definitely no Total

Frequency Percent Valid Percent Cumulative Percent 51 51.0 51.0 51.0 43 43.0 43.0 94.0 4 4.0 4.0 98.0 2 2.0 2.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 51 says defnitiely yes, they come only to big bazaar for shopping, 43 says probably yes, 4 says probabaly no, and just 2 says no.

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Q 18. Are you proud to be a customer of Big Bazaar?

No 9.0%

yes Not sure 38.0% 53.0%

Frequency Percent Valid Percent Cumulative Percent Valid yes 53 53.0 53.0 53.0 Not sure 38 38.0 38.0 91.0 No 9 9.0 9.0 100.0 Total 100 100.0 100.0

Infrence: Among 100 respondents 53 says they are proud customer of big bazaar, 38 of them are not sure, and 9 says no.

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Brand Positioning of Big Bazaar

Q 19. Would you like to visit Big Bazaar again?

60 54

50

40

43

30

20

Percent

10

0 Definitely yes Probably yes Probably no Definitely no

visit again

Valid Definitely yes Probably yes Probably no Definitely no Total

Frequency Percent Valid Percent Cumulative Percent 43 43.0 43.0 43.0 54 54.0 54.0 97.0 2 2.0 2.0 99.0 1 1.0 1.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 43 says defnitiely yes, they will visit big bazaar again for shopping, 54 says probably yes, 2 says probabaly no, and just 1 says no.

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Q 20. Do you feel the prices are cheaper in Big Bazaar compared to out side market?
70

60 57 50

40

40

30

20

Percent

10 0 Definitely yes Probably yes Probably no Definitely no

price cheaper

Valid Definitely yes Probably yes Probably no Definitely no Total

Frequency Percent Valid Percent Cumulative Percent 40 40.0 40.0 40.0 57 57.0 57.0 97.0 2 2.0 2.0 99.0 1 1.0 1.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 40 says defnitiely yes, that prices are cheaper in big bazaar compared to out side market, 57 says probably yes, 2 says probabaly no, and just 1 says no.

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Q21. Quality of the merchandise in Big Bazaar is

50

40 38 30

43

20 17 10

Percent

0 very good good neither good nor bad bad very bad

quality

Valid

very good good neither good nor bad bad very bad Total

Frequency Percent Valid Percent Cumulative Percent 38 38.0 38.0 38.0 43 43.0 43.0 81.0 17 17.0 17.0 98.0 1 1.0 1.0 99.0 1 1.0 1.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 38 says that quality of mercandise in big bazar is very good, 43 says that its good, 17 says its neither good nor bad, 1 says its bad and 1 says its very bad.

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Q22. Do you feel that every thing is available under one roof of Big Bazaar?

No 7.0%

yes Not sure 42.0% 51.0%

Valid

yes Not sure No Total

Frequency Percent Valid Percent Cumulative Percent 51 51.0 51.0 51.0 42 42.0 42.0 93.0 7 7.0 7.0 100.0 100 100.0 100.0

Infrence: Among 100 respondents 51 says every thing is avilabe in one roof of big bazaar, 42 of them are not sure, and 7 says no.

Findings

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Brand Positioning of Big Bazaar 68 % of the respondents were female and 32 % of the respondents were male. Among 100 respondents 37 were students, 18 were house wife, 30 were working class and 15 were businesss men. 29 were from the income group less than 1 lakh, 25 wre in the group 1-3 lakhs, 2 were from the group 3-6. among 100 respondents 41 were from the age group below 25, 34 were aged between 25-35, 23 were between 35-50, and 2 were above 50. More than 50 % of the respondents were gradugates i.e 58 of them 18 of them were puc, just 5 were post graducates, and 9 were had done other cources. 93 % were aware of the brand big bazaar and just 7 % were not aware of the brand. Most of the people are aware of the brand called Big Bazaar. 21 think of big bazaar daily, 30 of them think it fortnightly, 24 weekly, 24 monthly, just 1 said never. Among 100 respondents 54 agrees that big bazaar fully satifies there needs, 31 said that likely satifies, and 15 said does not satifies compared to other retail oulets. For Durable the mean rating is 1.5, for relable the mean is 2.4, for easily served its 2.7, for stylish its 2.5, for honest its 2.9, and the highest ratinf is for up to date that is 3.4. Most of the respondents feel that big bazaar is not durable. Among 100 respondents 36 highly dislike the look of big bazaar. 21 dislike it, 30 of them neither like nor dislike it, just 13 of them like the look of big bazaar. Among 100 respondents 12 highly dislike shopping in big bazaar. 25 dislike it, 26 of them neither like nor dislike it,26 of them like it, and 11 highly like shopping in big bazaar 2.3 is the mean of the rating for the look of big bazaar which is being determined, 3.0 is the mean determined for the shopping i.e.. weather customers like it or not Among 100 respondents 10 visit big bazaar during the festivals, 47 visit monthly, 24 visit weekly, 19 of them visit when ever there are new offers in the store Among 100 respondents 75 carry a plesent shopping experience from big bazaar, and 25 does not. Thus most of the customers have good experience in shopping

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Brand Positioning of Big Bazaar Among 100 respondents 69 says that big bazaar fully satifies there needs and 23 says that it likely satisfies there needs and 8 of them says that never it satisfies there needs. Among 100 respondents 23 of them says that big bazaar is very effective in satisfiying there needs, 64 of them says that its effective, 11 are neither satisfied nor dissatisfied and 2 of them are dissatisfied. Thus big bazaar is sucessfully satisfiying the needs of the customers. Among 100 respondents 56 of them says that big bazaar is extremly trustable store, 21 of them says that itS very much trustable, 12 says that its some what trustable, 9 says that its some what untrustable and 2 says that its extremly untrustable Among 100 respondents 10 says that big bazaar meets there needs extremely well. The skweness is between 3-4 which is neither good nor bad Among 100 respondents 70 says that they will recommend other for shopping in big bazaar, 21 are not sure of it, and 9 says no Among 100 respondents 44 sstrongly agree that big bazaar is unique in its features compared to other retail stores in the city, 43 agree, 9 neither agree nor disagree, and 4 disagree to it. Among 100 respondents for 10 of them shopping in big bazaar is warmth, for 33 its fun, for 31 its excitement, for 13 its security, for 6 its social aproval, and for 7 its self respest Among 100 respondents 44 sstrongly agree that they are loyal customers of big bazaar, 35 agree, 15 neither agree nor disagree, and 5 disagree to it 51 says defnitiely yes, they come only to big bazaar for shopping, 43 says probably yes, 4 says probabaly no, and just 2 says no & 53 says they are proud customer of big bazaar, 38 of them are not sure, and 9 says no 43 says defnitiely yes, they will visit big bazaar again for shopping, 54 says probably yes, 2 says probabaly no, and just 1 says no. Among 100 respondents 40 says defnitiely yes, that prices are cheaper in big bazaar compared to out side market, 57 says probably yes, 2 says probabaly no, and just 1 says no Babasabpatilfreepptmba.com Page 76

Brand Positioning of Big Bazaar Among 100 respondents 38 says that quality of mercandise in big bazar is very good, 43 says that its good, 17 says its neither good nor bad, 1 says its bad and 1 says its very bad Among 100 respondents 51 says every thing is avilabe in one roof of big bazaar, 42 of them are not sure, and 7 says no Conclusion This study has basically helped to know the Brand positioning of Big bazaar and what influence people to shop at big bazaar. Most of the customers feel that big bazaar satisfies their needs. Customers feel that big bazaar is very much trustable retail store in the city. Most of the customers are satisfied with the big bazaar. People across the city are aware of the brand called big bazaar. Big Bazaar is up to date in its products varieties customers carry a pleasant shopping experience from big bazaar. Customer feel that the prices of the products in big bazaar is much cheaper compared to the out side market. And the quality is also good for the merchandising big bazaar. Customers feel that big bazaar have variety of products available in various departments. Customers feel that shopping with big bazaar is convenient and saves there valuable time. This is due to the proper facility that is available in big bazaar. Customer is loyal to big bazaar and also they are proud to be a customer of big bazaar. I believe that Big Bazaar has the potential to satisfy its customers and retain them. And it have its brand name to reckon with in the market and I offer my best wishes for the same and hope that my work will be of some use for the company.

Customer Based Brand Equity Pyramid

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Resonance 1. Loyal customers 2. Only big bazaar for shopping 3. Visit again for shop Judgment 1.Fully and effectively satisfies the needs 2.trustable 3. unique in its features Performance 1. Up to date 2. Honest 3. Easily served Feeling 1. Fun 2. Excitement

Imagery 1. Monthly and pleasant shopping 2. Neither like nor dislike the look of big bazaar

Salience 1. Customers are aware of the brand 2. Customers think about the brand 3. Brand satisfies the customers needs

Customers feel that big bazaar offers products at a cheaper price with the good quality under one roof. I believe that Big Bazaar has the potential to satisfy its customers and retain them. And it have its brand name to reckon with in the market and I offer my best wishes for the same and hope that my work will be of some use for the company.

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Recommendation
Awareness level of big bazaar is very good thus big bazaar has to maintain the this level of awareness in the minds of the customers. Big Bazaar has to still add on more products under it umbrella, so that most customers needs are being meet. Big Bazaar has to make some unique changes in its llok and ambience of the store. Big Bazaar has to provide some services to their customers like home delivery. Babasabpatilfreepptmba.com Page 79

Brand Positioning of Big Bazaar Big Bazaar should come up with great offers to increse the walk in and converte the customers who visit monthly into weekly and daily. Big Bazaar has to build a trust between the customer and the organization by running some events for the loyal customers, i.e. carring out some CRM practices. The quality in terms of the product should be improved because the % is less of the respondents who are highly satisfied. The ambience should be improved in big bazaar, in terms of neatness, proper parking facility, store space, etc. The employee should be given training for a better customer service. The employee should be given proper product knowledge.. Big bazaar should come up with a food court so that customers can even enjoy food in big bazaar. Big bazaar should have different brands in mens wear, womens wear, and kids. Big bazaar should have to conduct some contest for the customers. Food bazaar should have food items even in small packets, so that customers can buy according to their need. Big bazaar should employ some part time employees in the weekends, to have proper control on customer.

Limitations of the project


The customers were covered in and around the above areas only and cannot be treated as the survey and the responses of the Hubli as a whole. As the study was conducted as a part of the curriculum, the time available to procure data restrained the sample to 100 customers. As customers were reluctant and scared to provide actual information, response is likely to be biased in some cases. Some customers were unaware of some items. Babasabpatilfreepptmba.com Page 80

Brand Positioning of Big Bazaar Some of the customers responded very well to the questionnaires and were grateful to the product what they have purchased but some of them even did not bothered to allow me to interact with them because they didnt want to spend their time. The report is based on the information collected from the respondents.

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Section C

Questionnaire
1. Have you ever heard of the brand called Big Bazaar? YES [ ] No [ ] 2. How frequently do you think of this Brand Big Bazaar Daily [ ] Fortnightly [ ] Weekly [ ] Monthly [ ] 3. Compared to the other retail shops, to what extent Big Bazaar satisfies your need Fully satisfies [ ] Likely Satisfies [ ] Does not satisfies [ ] 4. Rate the following parameters on the scale of 5 Extremely poor Parameters 1 2 3 4 Extremely well 5 Page 82

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Brand Positioning of Big Bazaar Durable Reliable Easily served Stylish Honest Up to date 5. How much do you like the look, feel & the other aspects of Big Bazaar Highly dislike [ ] Dislike [ ] neither like nor dislike [ ] like [ ] highly like [ ] 6. Do you like shopping in Big Bazaar? Highly dislike [ ] Dislike [ ] neither like nor dislike [ ] like [ ] highly like [ ] 7. How frequently do you visit Big Bazaar? Festival [ ] Monthly [ ] Weekly [ ] New offers [ ] 8. Do you Carry a pleasant shopping memories from Big Bazaar Yes [ ] No [ ] 9. What is your over all opinion of this Brand called Big Bazaar? Fully satisfies your need [ ] Likely Satisfies your need [ ] never satisfies your need [ ]

10. Does Big Bazaar satisfy your needs? Very effectively [ ] effectively [ ] neither effective nor in Effective [ ] Ineffective [ ] Very Ineffective [ ] 11. Big Bazaar is trustable retail store? Extremely trustable [ ] Very much trustable [ ] Some what trustable [ ] Somewhat Un trustable [ ] Very much un trustable [ ] Extremely un trustable [ ] 12. To what extent does Big Bazaar meets your needs? Babasabpatilfreepptmba.com Page 83

Brand Positioning of Big Bazaar Extremely well [1] [2] [3] [4] [5] [6] [7] extremely poor 13. Do you wish to recommend other for shopping in Big Bazaar Definitely yes [ ] not sure [ ] No [ ] 14. Do you agree that Big Bazaar is unique in its features compared to other retail stores in the city? Strongly agree [ ] Agree [ ] neither agree nor Disagree [ ] Disagree [ ] Strongly Disagree [ ]

15. Shopping in Big Bazaar gives you a feeling of Warmth [ ] Fun [ ] Excitement [ ] Security [ ] Social approval [ ] Self respect [ ] 16. Do you consider your self as the loyal customer of Big Bazaar? Strongly agree [ ] Agree [ ] neither agree nor Disagree [ ] Disagree [ ] Strongly Disagree [ ] 17. If you want to shop any products, you only come to Big Bazaar store? Definitely yes [ ] probably yes [ ] probably no [ ] definitely no [ ] 18. Are you proud to be a customer of Big Bazaar Yes [ ] Not Sure [ ] No [ ] 19. Would you like to visit Big Bazaar again Definitely yes [ ] probably yes [ ] probably no [ ] definitely no [ ] 20. Do you feel the prices are cheaper in Big Bazaar compared to out side market? Definitely yes [ ] probably yes [ ] probably no [ ] definitely no [ ] 21. Quality of the merchandise in Big Bazaar is Very good [ ] good [ ] neither good nor bad [ ] bad [ ] Very bad [ ] Babasabpatilfreepptmba.com Page 84

Brand Positioning of Big Bazaar

22. Do you feel that every thing is available under one roof of Big Bazaar? Yes [ ] Not Sure [ ] No [ ]

ABOUT YOU Name: _______________________________________________________

Address: _______________________________________________________ Occupation: _____________________________ Annual Income: (A) Less than 1 lack [ ] (B) 1-3 lack [ ] (C) 3-6 lack (D) More than 6 lack [ ] Gender: (A) Male [ ] (B) Female [ ]

Age: A) Below 25 [ ] B) 25-35 [ ] C) 35-50 [ ] D) Above 50 [ ] Education qulif: A) PUC [ ] B) B Degree [ ] C) M Degree[ ] D) Other_________ Contact No: ( ) Page 85

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Signature (

Thank You

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