1. Explain the process of communication through diagram depicting the various components of communication. 2. Who is a Kinesthetic Speaker.?

Explain it in the context of interpersonal communication. 3. Discuss the importance of listening in business setting by illustrating examples of effective and ineffective listening. 4. Describe the listening process and explain how good listener overcomes barriers at each stage of the process. 5. What is Empathetic Listening? Illustrate with example the power of emphatic listening. 6. What are the essential steps required for an effective business presentation. Analyse with suitable example. 7. Describe the techniques of feeling confident in front of an audience while delivering oral presentation. 8. Non-verbal communication is more effective than verbal communication in sending the message across. Elucidate 9. Discuss in detail the telephone protocols required while taking up call and answering the call. 10.What you speak in an interview is not as important as how you speak; your overall behaviour and body language during the interview have become more important now. Do you agree? Discuss. 11.What are the common types of interviews? Describe the communication skills required in each type of interview. 12.Supply definition to following terms that have a relationship to business meetings: a. Problem solving meetings, b. Suggested-Solution meetings. 13.Discuss in detail the steps involved in holding an effective business meeting. 14.Write down the strategies for effective business E-mail messages. 15.Bring out the essential differences in Business Letters and Memos. 16.Identify steps involved for an effective persuasive business message. 17.Through an example apply steps required for an effective business report. 18.Business communication should be effective i.e. it does not have any roadblocks. Do you agree? Justify your answer. 19.One of the multi-media of communication is non-verbal Communication. What is

the role of non-verbal communication from managerial point of view? Discuss different characteristics of non verbal Communication. 20.Listening is one of the most important parts in communication. What are the different ways through which one can enhance the effectiveness of Listening? 21.Discuss the importance of role play in communication. Illustrate how one can conduct an effective role play. 22.Do you agree that hearing & listening are one & the same process? What are the different approaches to listening a listener can adopt? 23.Assume that you are a sales manager of ABC Ltd. As the recession is over this year, you expect better chances of your product in the market. For this purpose you are calling a meeting with sales executives. Prepare your presentation for this meeting. 24.Etiquettes help us to realize when our behaviour is appropriate or inappropriate. What are the different etiquettes required to be followed during business communication? 25.Assume that you are head of fresh fruit Co. which is having its head office in Pune & other Sub Branches are located in Delhi, Vadodara, & Chennai. You want to conduct a meeting through telephone. Is it possible to conduct the meeting at the same time to inform all the heads of sub branches about the change in companys policy matter? If it is so than explain the process & also discuss its advantages & disadvantages. 26.What do you mean by visual aids? Explain the techniques of visual aids. 27.Assume that you are working as Assistance HR Manager for an MNC. There is a mass recruitment for your new office at Ahmedabad. What are the methods which you will adopt for selecting a candidate? 28.What do you speak in an interview is not important as how you speak, your overall behaviour & body language during the interview have become more important now. Do you agree? Discuss 29.Suppose you are attending an interview for the post of back office operator in a bank. What are the key points you focus on while giving interview. 30.Explain the following: a) Performance Appraisal Interview b) Counselling Interview c) Exit Interview 31.Suppose you got better opportunity in another company. You want to resign from your current job. Draft a resignation letter that convinces your superior. 32.Mr. Ashok wants to apply for the post of Librarian in a reputed college. Help him to write an application letter. 33.Assume that you are studying in MBA Final Year. The student committee wants to start a new co-operative store in the college. Draft a report for the same to the

director of your college. 34.Mr. Rahul working as a Production Manager in an engineering Firm. He is in need of two CNC machines with different specifications. How he can communicate this matter to purchase manager of the company? Discuss. 35.Using the model of the communication process as a base, explain how people reading or hearing the same message can disagree on its meaning. 36.Is the ability to communicate more important to the successful performance of a supervisor than to the successful performance of a company president? Defend your answer. 37.What is the difference between hearing and listening? Explain how each of the types of nonverbal communication relates to speaking and to listening. 38.Explain Inferential Model of Communication with business examples. 39.What are the people and circumstances in your life where you find it most difficult to listen? Why do you feel it difficult? 40.When planning a presentation, what does it mean to analyze the situation? Briefly explain each of the tasks involved. 41.Write a note on telephone etiquettes. 42.What is MOM Plan? Elaborate with business examples. 43.How should you handle questions from the audience during presentations? 44.Describe: a) Informational Meetings and b) Suggested Solution Meetings. 45.Enlist and explain positive and negative behaviour during an Interview? 46.What is Meeting Manual? What should go in an agenda and in minutes of a meeting? 47.What are your strengths and weaknesses? How can you deal with them if they come up during an interview? 48.Write down the strategies for effective business E-mail messages. 49.Prepare a short report on how to promote herbal tea for health conscious people of Gujarat. Assume data if needed. 50.Prepare an unsolicited brief proposal on behalf of the firm providing placement services to MBA institutes. Assume data if needed. 51.Prepare a letter in response to an announced job opening. Assume data if needed.

52.What is the importance of seven Cs of Communication? 53.Which are the different styles of poor listening? 54.Discuss the email communication. etiquettes which should be followed for effective

55.Suppose you are working as an Assistant Manager in a reputed Engineering firm. You are not satisfied with the work assigned to you and so you want to resign from the job. Draft a resignation letter for the same. 56.Assume that you have completed your MBA in HR specialization & you want to start your own HR consultancy firm. Draft a small business proposal for the same. 57.Suppose you have to appear for a telephonic interview, which telephoning skills you will be taking care of while giving the interview? 58.Explain the process of listening. 59.Suppose you are working a reputed bank as a relationship manager and one of your team members is not co coordinating in your team. Write a letter to your HR manage informing him about the same & asking him to take corrective action immediately. 60.Assume that you are the secretary of an Alumni Association of a College. You are planning to organize a meeting of the Association wherein you want to discuss about investment avenues available for the funds of the association. 61.Prepare Notice & Agenda. 62.Draft the Minutes of the Meeting. 63.Discuss briefly the main factors you would bear in mind in order to cultivate an effective style for writing reports. 64.What is the paralanguage? Describe briefly the paralinguistic aspects. 65.You are working as Business Head in a reputed company. Your Company has planned to introduce new innovative products in your product line. You are required to prepare a presentation which shows the necessity of new products. 66.Discuss the strategies for bringing about effectiveness in communication for business purposes. 67.Mr. Rahul wants to apply for the post of production manager in a company. Help him to write an application letter. 68.What is a Critical Listening? Illustrate with an example. 69.Which are the different possible roles of effective participant in meetings?