Weekly News for John Knox Village Associates Sept.

21, 2012

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WHATS COMING UP

e-mail from Dan

09/20/12

Heres an excerpt from JKV President and CEO Dan Rexroths weekly e-mail to ALL associates. The full message is attached, if you would like to read the entire thing.

Last week we received results from the All-Associate Survey and shared a summary of the Village-wide results with you. Identifying areas to work on is only the first step, how we attack those issues is just as important. Your involvement is the key. This week or next, you will have a department meeting to review your specific department numbers. To follow up, every department will be submitting an Action Plan by Nov. 15. Please also consider volunteering for the Village-wide Task Force that will meet two to three times in October and November to review Village-wide results and make recommendations. Associate input is critical in developing a truly effective action plan. One of the Village-wide themes you identified in the survey was a desire to know more about the Villages future and how you fit in. I thought in my e-mail this week I would tackle this question. We strive to approach issues with a view for the long-term health and viability of John Knox Village. We could have made decisions that would make us all happy for a few years, but be harmful to the Village in the long-term. Instead, we have chosen to look at the bigger picture. We did make some course corrections, similar to those made by other organizations the past few years. As a result, I am pleased with some early positive financial indicators at the Village the past couple of months; and the second half of this fiscal year looks to be improved over the first half. This fall the leadership staff and board of directors will be having planning sessions in late October and early November. One focus for us will be .
[Read the whole message, attached.]

Sept. 24 WALK! With Aegis begins Sept. 26 Developing Your Leadership Voice Sept. 26 Hot Dogs at the Thrift Shop Sept. 28 Payday Oct. 1 NEXT Associate Fitness Class Series Begins Oct. 4 JKV Food Pantry Open
1 to 3 p.m. Apt. 310-A in D Building

Oct. 7 Walk to End Alzheimers Oct. 11 Alzheimers and Dementia Support Group

2nd Thursday, Ambassador Rm.

ASSOCIATE BIRTHDAYS
23 23 23 23 23 25 25 25 26 26 26 27 27 27 28 29 29 29 Uchenna Echendu Diana Graves Beth Muchina Dianna Porter Kathy Schofield Lauren Babcock Frank Hastings Michele Lewis Carolyn Bowers Mary Lou Rempfer Greg Reynolds Daniel Ndungu Jennifer Robinson Tommy White Dannell Laffey Melissa Douglas Jacqueline Gardner Larry Jefferson

Village Hospice to Shift Missouri Office Location

Ketti Dawson, MS, Village Hospice Director The bank building which houses our Lexington, Mo. office is closing and the building is for sale. With this occurring, we need to evaluate our location of the Hospice office in Lexington. This year, every department has been asked to do their part in helping the Village be fiscally responsible. Keeping that in mind, the decision has been made to move the Lexington office back to the home base in Lees Summit, effective Oct. 1. We will plan to take our time and evaluate in-depth the relocation of a new satellite office in the future. We will continue to serve the Lexington area and all other areas we are currently servicing. To ensure a presence in the community, we will advertise Village Hospice in multiple media venues and be active in community events. We appreciate the team in Lexington and their flexibility to work with the

changes.

29 Beth Robinett 29 Noelle Schuster 29 Michele Wessel

Meet the New Finance Director

KimKlockenga

HeathLeuck

HOT DOG!
11:30 a.m. to 1 p.m. Wednesday, Sept. 26 JKV Auxiliary Thrift Shop Get a hot dog, chips and an ice cold drink for ONLY $3.00.

by Kim Klockenga, vice president of finance

It is my pleasure to announce the addition of Heath Leuck (pronounced Luke) as the new director of finance. Heath comes to John Knox Village with extensive experience in the audit field, serving clients in the Senior Living industry. The finance team is excited about the experience and potential Heath brings, and we are sure you will enjoy working with him. Please give Heath a warm JKV welcome and share with him the important aspects of your department and job responsibilities. He has already been setting up meetings to get to know the people and the operations of John Knox Village over the past several weeks. One of Heaths first major assignments will be preparing the budget for Fiscal Year 2014, so it is important you share the nuances of your departments business so he has insights needed to prepare a quality budget for FY14.

Getting to Know Heath Leuck

I am pleased to be here and am looking forward to learning the inner workings of John Knox Village and how I can help each of you be as successful as possible in your work for FY13. My personal philosophy: Always lead by example and treat everyone with respect. Out of college, I worked for BKD for five and a half years, providing audits exclusively in the health care industry including audits of other CCRCs (continuing care retirement communities) in the Kansas City area. I also performed audits for nursing homes, skilled care facilities, hospitals and health systems. When I left BKD, I went to work in the treasury department of SCLHS (Sisters of Charity of Leavenworth Health System) for two years, later moving on to CBIZ MHM where I performed audits in the not-for-profit, governmental and for-profit industries. Outside of work, I am the Networking Chair of the local HFMA Chapter (Healthcare Financial Management Association) and am on the finance committee of the homeless shelter reStart (an interfaith ministry with homeless persons).

Know Your Numbers

KNOW YOUR NUMBERS
JKV Financial Performance Report for Fiscal Year 2013 Total Operating Revenues (before investment earnings) Period Actual Target Variance Year-toActual Date
Aug. 1, 2012 Aug. 31, 2012 Period Aug. 1, 2012 Aug. 31, 2012 $5,595,406 $5,632,471 ($37,065) April 1, 2012 Aug. 31, 2012 $27,003,312

Target
$28,074,113

Variance
($1,070,801)

Total Operating Expenses

Actual $5,732,403 Target $5,920,555 Variance ($188,152)

Year-toDate
April 1, 2012 Aug. 31, 2012

Actual $288,072,69

Target $29,187,549

Variance ($380,280)

Operating Revenue in Excess of Operating Expenses (before investment earnings)

Period Actual Target Variance Year-toActual Target Variance

Date
Aug. 1, 2012 Aug. 31, 2012

($136,997)

($288,084)

($151,087)

April 1, 2012 Aug. 31, 2012

($1,803,957)

($1,113,436)

($690,521)

VCC Census Reaches 300!

by David Mercier, Village Care Center Administrator This is a BIG week at the Village Care Center! As the VCC gets ready to begin the new Resident Centered Staffing model this weekend, we have also hit the 300 mark in daily census. This is a great accomplishment, due to the efforts of a number of staff. Great job, everyone! This large number of residents at the Care Center will present an additional challenge during this transition time, but everyone is stepping up and providing an extraordinary amount of dedication and effort to make this time go as smoothly as possible. I recognize and appreciate this effort. The benefits to both residents and staff will, in the long run, make the challenges we are facing at this time turn out to be very worthwhile.

Combined Responsibilities Result in Greater Efficiency for Risk Management, Public Safety
by Kim Klockenga, vice president of finance As part of our efforts to fill the current opening for director of compliance and to seek out cost savings for the Village, we have reviewed all of the jobs in the risk management department. In evaluating ways to become more efficient, we have decided to decentralize some of this departments responsibilities. We have begun this process by changing the way claims are handled, giving the individual departments a larger role in the claims process. This should improve the procedures by bringing the business units closer to the action and to developing possible solutions. Changes in Responsibility for Mindy Rust In addition, by realigning some duties that were duplicated by administrative assistants in risk management and public safety, we believe effective administrative support can be delivered to both departments by one position instead of two. Therefore, effective immediately, Mindy Rust is now the administrative assistant for risk management and public safety. We currently are working on moving phone numbers and network settings. None of the procedures or contact information for security, dispatch, transportation, or EMS will change. Mindy will remain in the risk manage-ment office, located on the second floor of the Administrative Center.

Know Someone Whod Like to Live at JKV?

Lease Special Available in Independent Living, through Nov. 30.
See attachment for details.

in other news around the Village

Retail Products Now Available at the Hair Studio
The Hair Studio, which is located on the first floor of E Building in the Courtyard Complex, now offers lipstick, nail clippers, polish remover, hair nets and more for sale in the comfort of your own backyard! The next time you are in need of a beauty product stop by the Hair Studio and the helpful staff will be more than happy to assist you. Call ahead to see if they have what you need; if they don't have it currently in stock, we'll be sure to get it for you. The Hair Studio is open from 8 a.m. to 4 p.m. Monday through Saturday. It's phone number is 347-4047.

More than a WALK!

Join the Fitness Center and our partner, Aegis Therapies, as we celebrate WALK! With Aegis Therapies a week-long event set for Sept. 24-28. This event also supports the International Council on Agings Active Aging Week. Residents, Associates, family and friends are invited to come on out for fun activities. Each day, themed activities will be held at three locations around campus: the Village Care Center Ice Cream Parlor, the Valley View Garden Room and the Fitness Center. You are invited to stop by any location whichever is most convenient for you! Activities start at 10 a.m. each day and are followed by a walk at 10:30 a.m. A flyer is attached with the complete schedule.

Getting to Know those We Serve: Happy 107th Birthday!

Leonard Dark of Valley View celebrated his 107th (thats no typo!) by eating barbecue with friends and family at Valley View. In addition to being featured in an article published by the Lees Summit Journal, Leonard received a proclamation from Lees Summit Mayor Randy Rhoads. The proclamation includes a summary of Leonards life and concludes with the statement: NOW, THEREFORE, I, Randall L. Rhoads, by virtue of the authority vested in me as Mayor of the City of Lee's Summit, do hereby present this proclamation to MR. LEONARD DARK in honor of his 107th birthday and in admiration of his life-long journey filled with wonderful memories of family, friends, day-to-day events and special occasions throughout the years.

Leonard is pictured above with (from left to right) Heather Scott and Linda Franklin of Valley View, Larry Dark, Dan Rexroth, Rodney McBride, (front row) Sharon Woods, Ila Dark and Leonard.

Community Involvement: Piccadilly Gala

Community involvement is an important part of John Knox Villages philosophy. We give back to the communities in which we operate in many ways. One example is the Piccadilly Gala. Each year the Downtown Lees Summit organization holds a fund-raising in The Pavilion. By providing special arrangements for the event to be held at The Pavilion, we help them in their efforts to keep downtown a vital and exciting part of the community. Representing the Village at Piccadilly were: Connie Taylor, resident assistance; Robin Benge, housekeeping; Rhonda Magers and Amy Yesenosky, Village Care Center; and Cathy Reynolds, Sales & Marketing.

health, wellness & benefits

5 Questions with
Tom Reynolds, Electronic Technician, Information Technology (IT)

Q: What made you decide to take Tai Chi? A: To try and reduce my stress level. My bp has been a little elevated. Q: How are you enjoying it? A: I enjoy it a lot. Its very relaxing. Q: How are you benefiting from it?

Why Tai Chi?

got up and practiced the Tai Chi moves and that helped me to relax and I was able to sleep after that. Q: What would you tell someone whos considering Tai Chi? A: They should definitely try it! Q: Whats your favorite flavor of ice cream? A: Mint Chocolate Chip.

A: A couple of nights ago, I was having trouble sleeping. My mind wouldnt shut off and let me sleep. I

Dont Hibernate Now that the Nights are Getting Cooler Each class is scheduled once per week from 12 to 12:45 p.m., Oct. 1 through Nov. 16. Cost is $20 for each sevenweek class series (via payroll deduct). Thats less than $3 per class what a DEAL! Open to ALL associates. Call 347-2187 or e-mail emorris@jkv.org to register. Here are the next classes IN ORDER OF DIFFICULTY: Strength Training Tuesdays - Come ready to burn some calories and build some muscle. This fastpaced class can be adjusted to your personal needs and abilities. Well be using hand-weights, fitness balls, mats, steps and your own body weight to make you stronger and healthier. Power Yoga Mondays Connect mind, body and spirit and say, Hello to your muscles as you focus on strength-building activities using yoga traditions. You will get a rigorous full-body workout that also promotes mental stability and concentration. Yoga Wednesdays - Yoga also helps you connect mind, body and spirit while also developing strength, flexibility and balance. It also can be adapted to your personal skill level and physical ability. Yoga sessions leave you feeling invigorated, yet relaxed and calm. And who cant use that in the middle of a busy workday?

SIGN UP NOW for the Next Associate Fitness Class Series

Tai Chi for Associates - Thursdays

Tai chi promotes serenity through gentle movementsconnecting the mind and body. Originally developed in ancient China, tai chi is a form of exercise that can be practiced regardless of age or physical ability. You perform a series of postures or movements in a slow, graceful manner, each posture flowing into the next without pause, ensuring that your body is in constant motion. This discipline can help to lower stress levels and improve balance, flexibility and muscle strength. NO previous experience required. NO special equipment. NO special wardrobe. You can do this in your work clothes! (Yes, that means its a lowsweat class.)

Village Associates Joining Together Every Step of the Way to Help End Alzheimers Disease

Oct. 7 is almost here! Associates across campus are gearing up to put their feet where their heart is and you can help support them! Valley View Memory Care and the Village Care Center associates are leading the way in a campus wide team that will walk at the Alzheimers Association-sponsored event Walk to End Alzheimers. It will be held on Sunday, Oct. 7 at Corporate Woods in Overland Park, Kan. Both Valley View and the Village Care Center are raising funds for the team and invite all associates to help them reach their goal of raising $2,250 with all proceeds going to the Alzheimers Association. Proceeds from these fund raisers will benefit Alzheimers Association. If youd like more information or want to participate, contact Jackie Byers at 347-2358 or Meda Hernandez at 347-2425.

Associate Wellness Center Hours - -

(Clip and Save)

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NORMAL HOURS
Monday 8 a.m. to 2:30 p.m. (Lunch 11:30 noon) Tuesday 10 a.m. to 5:30 p.m. (Lunch 2:30 -3 p.m.) Wednesday 8 a.m. to 2:30 p.m. (Lunch 11:30 noon) Thursday 10 a.m. to 5:30 p.m. (Lunch 2:30 -3 p.m.) Friday 8 a.m. to 2:30 p.m. (Lunch 11:30 noon)

Associate Wellness Center 600 NW Murray Rd., Suite 110 - 816-994-3333 www.wins-inc.com/jkv

mental well-being

Improve U: Fall 2012 Catalog Now Online

Find the catalog and register online at www.MyJKV.org - Look in the left column. Human Resources can deliver any classroom course in a private format at your department or at the Administrative Center. Contact Ann Spletstoser at 347-3745 or Sarah Boehm at 347-2127.
SEPT. 26 Developing Your Leadership Voice 3 to 4 p.m., Admin Training Room

Did you know you can register for any Upstairs Solutions class at any time?
There are over 39 pages of courses in Upstairs Solutions for you to choose from. Simply logon to www.classroom.upstairssolutions.com to view the course catalog.

health & safety Do You Need HELP?

Call the HELPLINE.

Creating and maintaining a culture that embraces the Quality/Integrity Management Plan is a high priority for the Village. All associates receive training and important information about our plan, the Standard, and Code of Conduct to help reinforce this priority. All associates have multiple access points to address problems or concerns about the plan, other policies and procedures or the Code of Conduct. One of ways to address problems or concerns is through a 24-hour confidential HELPLINE. The purpose of the HELPLINE is to provide easy access to report concerns regarding compliance with laws, regulation, policies or the Code of Conduct. You can use the HELPLINE to report any concerns regarding improper or unethical activity such as breach of confidentiality, inaccurate coding or billing, improper care, safety concerns and more. HELPLINE: Call 246-4343 Ext. 7233 (SAFE) Purpose: Easy access to report concerns regarding compliance with laws, regulations, policies or the Code of Conduct. Open: 24 hours a day, answered only by the Villages compliance officer. Tell Us About: Any concerns regarding improper or unethical activity such as breach of confidentiality, inaccurate coding or billing, improper care, safety concerns, etc.

Musculoskeletal disorders (MSDs) can affect the body's muscles, joints, tendons, ligaments and nerves. Most workrelated MSDs develop over time and are caused either by the work itself or by the employees' working environment. HEALTH PROBLEMS range from discomfort, minor aches and pains, to more serious medical conditions which require extensive medical care and time off. Reducing the musculoskeletal load of work is part of our 'objective', which helps to create a safer environment. PAIN: Pain is the chief symptom of most musculoskeletal disorders. The pain may be mild or severe, local or widespread. Although pain may be acute and short-lived, as is the case with most injuries, pain may be ongoing with chronic illnesses, such as rheumatoid arthritis. REPORTING: It is not a good idea to tolerate pain (as we generally tend to ignore minor aches and pains), especially if they show up in the same part of the body over a period of time when doing a certain activity usually associated with repetitive activity. Report pain symptoms to your supervisor and analyze your tasks/

Musculoskeletal Disorders = Aches & Pains

activities to see if there is a trigger that is causing the symptoms. Ignoring pain in the initial stages, could lead to costly medical diagnosis and treatment and to a certain extent irreversible. So finding a solution that leads to musculoskeletal disorders is very important. Talk to your supervisor and/or call Risk Management any time you have issues with your work protocols/processes and remember: DO NOT IGNORE THOSE PAINS.

Who to Call When You Need Help 24-Hour Confidential HELPLINE Externally: 246-4343 Internally: Ext. 7233 (SAFE) Associate Report concerns regarding Ext. 7233;Conduct or compliance with laws and regulations. the Code of Injury Hotline Concerns can also be reported confidentially via interoffice or regular mail sent to the
Call 816-347-2020
Corporate Compliance Officer, Risk Management in the Administrative Center.

Benefits & Compensation Employee Assistance Program (EAP)

Benefits: Ann Spletstoser 347-3745 Payroll: Cheryl Graham 347-2870 FMLA: Tami Jackson 347-4022 Retirement Plan: Len Chmelka 347-2848 ITS FREE & Confidential! Call when you need help with stress, emotional issues, legal issues, financial counseling even help finding child care or adult day care services. ALL ASSOCIATES and family members are eligible. Saint Lukes Health System 816-931-3073 or 800-EAP-1223

FIND IT ON MYJKVwww.MyJKV.org JKV Restaurant Daily 2012 Associate Calendar of Events Specials 2012 Payroll Calendar Associate Birthdays Paycheck Stubs Associate Anniversaries W-2 Forms --- current & past

Improve U Course Catalog Associate Policy Manual Your Benefit Elections current & past

HOW TO LOGON TO MyJKV GO TO: www.MyJKV.org USERNAME: Your JKV e-mail address (including @jkv.org) PASSWORD: The FIRST TIME you login, your password is your 8-digit birthdate (i.e. 07071966). AFTER THAT: you will be immediately prompted to create your own password.

Have a question or comment?

Contact: Cheryl Leppert, ABC, Communications Specialist (816) 347-2917 cleppert@jkv.org

2007 John Knox Village 400 NW Murray Rd. Lee's Summit, MO 64081