prepared by : shahrizal idzuan wahab, celpad iium

12/27/2010

 Interference to message sent and received

In other words, BREAK IN COMMUNICATION

PROCESS Inhibits or distorts message Elements involved : technological and human Consider this : Hello.I need to order fift..(line distorts) partition wall and five gun..(line distorts) sack full of (line distorts) Consider this : Heard you have 2 left feetIm sorry to hear of your situation
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 What is the problem here?

www.youtube.com miscommunication

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12/27/2010

Intrapersonal
Interpersonal Organizational
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 Differences in education, experience, value and personality

interpret the same information in different ways Certain causes-individuals inbuilt barriers 1. Wrong Assumptions 2. Varied Perceptions 3. Differing Backgrounds 4. Wrong Inferences 5. Impervious Categories 6. Categorical Thinking Discussion : How we overcome intrapersonal barriers?
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 Inappropriate transaction between two or more people

The occurrence could be classified as :

Inefficiency in communications skills 2. Negative aspect in nurturing the climate

1.

All in all the result of the limitation of the encoder or the decoder, or worse, both.

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12/27/2010

 Limited Vocabulary

Incongruity of verbal and non verbal message

Emotional outbursts Communication selectivity Cultural variations Poor listening skills Noise in the channel

Consider this : Based on your experience communicating with others, list down some examples that you could link to item/items above
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 Extended concept, not one or two, but extended to

more than that in an organisation Any organization has its own communication techniques, and nurtures its own communication climate Communication policies defines the protocol that needs to be followed This complex structure that usually causes communication breakdown

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12/27/2010

 Too many transfer stations

Fear of superiors
Negative tendencies Use of inappropriate media

Information overload

Consider : How would you approach your working colleagues that has information overload in his or her presentation? According to the person, that is the best presentation he or she has ever made in her working carrier.
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Stay calm, relax and think of funny things!

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Funny Letters to Government Agencies

Dear Sirs, please stop my assistance since I got a job begging in October. I am writing the Welfare Dept. to say that my baby was born 2 years old. When do I get my money? I am glad to report that my husband who was reported missing is dead. In accordance with your instructions, I have given birth to twins in the enclosed envelope.
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Excerpts from actual letters to landlords

1. The toilet is blocked and we cannot bathe the children

until it is cleared.
2. This is to let you know that there is a smell coming from the man next door. 3. I am writing on behalf of my sink, which is running away from the wall. 4. Our lavatory seat is broken in half and is now in three pieces
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 Discharge status: alive but without

permission. The patient has been depressed ever since she began seeing me in 1983. The patient refused an autopsy. The patient has no past history of suicides. Patient has left his white blood cells at another hospital. She is numb from her toes down.
Retrieved from innocentenglish.com

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12/27/2010

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 Identify the barriers that lead to the

miscommunication in the scene described below. How can the manager overcome the barrier? EermI called for a meeting with the supervisors. But none turned upnobody pays attention to me in this placeitd be better to quit!

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12/27/2010

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