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1. What does POST stand for?

a) Printer Online Standard Test b) Power On Self Test c) Power Off Standard Test d) Preferred Operating System Timing 2. A problem with parity error indicates a problem with: a) hard drive b) I/O Controller c) power supply d) memory e) display 3. WAN stands for: a) Wide Area Network b) World Area Network c) Wide Artificial Network d) World Artificial Network e) Wide Access Network 4. Hard drives can use the following interfaces (check all that apply): a. IDE b. Serial c. SCSI d. EDI e. DB-15 5. What is the function of MSCDEX.EXE? a) A DOS CD-ROM driver b) Memory Management Program c) SCSI driver d) Loads Windows 3.11 into Upper Memory e) None of the Above 6. Your system boots up but you don't hear a beep, which part should you check first? a) RAM b) System Board c) CPU d) Speaker e) None, that's normal operation 7. What are the two configuration modes of a single IDE to connect harddrive or optical drive? a) master b) beta c) slave d) secondary 8. ESD is: a) Electronic Surge Device b) Ergonomic System Device c) Electronic System Display (for laptops) d) Electrostatic Discharge e) None of the Above 9.Which of the following is both input and output devices? a) serial b) video c) parallel d) Mouse port e) Keyboard port 10. There is a lightning storm outside. What is the best way to protect your PC? ( Choose the best option) a) Turn on your surge protector b) Backup your hard drive c) Install a lightning rod d) Unplug the computer from the AC Outlet and the modem from the phone line

11. EIDE will support a maximum of how many IDE drives? a) 3 b) 2 c) 4 d) 1 e) None of the above, EIDE only supports IDE drives 12. RS-232 is a standard that is for: a) RAM checksum b) serial ports c) BIOS error checking d) parallel ports 13. What is the term for two modems establishing communications with each other: a) Interconnecting b) Handshaking c) Connecting d) Pinging e) Linking 14. What is EMI? a) Electro-Magnetic Interference b) Electric Magnometer Interface c) Electronic Multimeter Interface d) Electro-Multiface Interaction 15. On your Computer, the parallel port is a: a)15 pin male connector b) 9 pin male connector c) 9 pin female connector d) 25 pin female connector e) 25 pin male connector 16. CD-ROMS are read by: a) Magentic Servos b) Laser Diodes c) LEDs d) None of the Above 17. On a flat data cable, a red or blue stripe means: a) it's a SCSI cable b) ground c) pin 1 d) None of the Above 18. A hard disk is divided into tracks which are further subdivided into: a) clusters b) sectors c) vectors d) heads 19. What is the primary performance restraint for mass storage devices : a) Storage ability b) Driver acceleration c) Disk Access Time d) Route mobility e) Rate of transfer 20. In ROM BIOS, the acronym BIOS stands for: a) Basic Intuitive Output Set b) Basic Input Organizational System c) Basic Input Output System d) Basic Industry Operating System 21. The standard VGA display has ____ pixels in its native graphics mode? a) 640x320 b) 640x480 c) 680x440 d) 1024x786 22. COM1 is typically represented by which of the following? a) 15 pin port

b) 9 pin male port c) 9 pin female port d) 25 pin male port 23. What device prevents power interruptions, resulting in corrupted data? a) Battery back-up unit b)Surge protector c)Multiple SIMMs strips d)Data guard system e)Turn off the AC power 24. When you are going to measure an unknown voltage you should always start with the meter on the _______ voltage setting to prevent damage to the mmeter. a) Highest b) Lowest c) 100ma d) 0 ohms 25. An IRQ allow interface cards to: a) Interrupt the CPU to request service b) Pass data to the CPU to be processed c) Pass data from one card to another c) Pass data to the computers memory 26. A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive in a Windows 9x system? a) C b) D c) E d) F 27. To find out how much memory is available, you could type _____ a) EMM b) MEM c) CHKDSK d) MEMMAKER 28. Resistance is measured in ? a) Volts b) Amps c) Watts d) Ohms 29. When executed from a bootable hard drive, which command will make a formatted floppy disk bootable? a) COPY C:\DOS\COMMAND.COM A:\ b) ATTRIB C:\*.SYS A:\ c) XCOPY C:\DOS\*.* A:\ d) SYS C: A: 30. To go into Windows Safe mode, which key is used while the system boots? a) F8 b) F5 c) F4 d) F1 31. Suppose you had an incurable computer virus and decided to wipe out all the data and partitions on your hard drive and reformat using FDISK utility. What is the order in which you must delete the partitions? a) Extended, Logical, Primary b) Primary, Extended, Logical c) Logical, Extended, Primary d) Logical, Primary, Extended 32. After searching the current directory where does Command.Com search next ? a) C:\DOS\UTILITIES b) Config.sys c) Autoexec.bat

d) the Path Statement 33. Which DOS command will format a floppy disk and transfer the system files a) SYS C: A: b) SYS A: c) FORMAT A: /S d) FORMAT A: /T 34. How do you differentiate an ATA/33 cable from an ATA/66 cable? a) Cable color b) Cable pin out c) Twists in the cable d) Number of wires 35. Which three of the following cable types can be used to network two computers? a) IDE b) Serial c) SCSI d) Parallel e) 10base2 36. Which device is used to extend a 10Base2 network beyond its maximum distance? a) Repeater b) Router c) Switch d) Bridge 37. A customer calls. She has no video signal at all on one of three identical computers. What component should she swap from a working system to eliminate the video card as the cause of her problem? a) The monitor. b) The motherboard. c) The video driver chip. d) CMOS. 38. A bent pin on a 3-row db-15 male connector plug could cause problems with which device or component? a) Monitor b) Mouse c) Printer d) External Modem 39. What would a failed processor fan most likely cause? (Pick 2) a) CPU damage. b) System lockups. c) Hard drive failure. d) Floppy drive failure. e) CD-ROM drive failure 40. Which of the following is the newest type of printer interface? a) USB b) Serial c) SCSI d) Parallel 41. Which of the following expose PCs to viruses? (Pick 2) a) A floppy disk received from a friend. b) A downloaded file from the Internet. c) FDISK/MBR file on the hard drive. d) DDL file that was loaded with a new machine. e) CAB file that was loaded with the new machine. 42. What is the advantage of ECC (Error Checking and Correction) memory? a) Cost savings. b) Cache error correction. c) Memory error correction. d) Universal compatibility. 43. What is the maximum distance of a 10BaseT segment of cable? a) 100 Meters

b) 185 Meters c) 250 Meters d) 800 Meters 44. A customer calls and says his computer will not boot. The memory count is successful, but everything freezes immediately after that. What should you take to the site to fix the problem? a) CPU b) RAM c) Video card d) Power supply 45. What is the set of rules used to transmit data from one computer to another called? a) Service b) Adapter c) Protocol d) Network operating system 46. How many bits wide is the AGP bus? a) 8 b) 16 c) 32 d) 64 47. Your modem will not detect a dial tone. What are the two most likely reasons? a) Cable is not plugged in. b) The phone line is defective. c) The modem is set for tone dial. d) The Internet service provider is down. e) The modem is set to disable call waiting. 48. What should be done first when Windows reports bad sectors? a) Run a normal Scandisk. b) Sys the drive. c) Run DriveSpace. d) Run a Scandisk with the thorough option. 49. A BIOS password has been enabled on a critical computer, and the password has been forgotten. How do you recover? (CHOOSE TWO) a) Fdisk the primary hard drive. b) Temporarily remove the CMOS battery. c) Go into BIOS setup and delete the password. d) Clear the CMOS by shortening the CMOS jumper. e) Boot the computer while holding down the key. 50. What is a crossover cable used for on an Ethernet network? a) Test faulty network interface cards. b) Connect to network devices without a hub. c) Strengthen signal between distance devices on the network. d) Convert 10 Mbps throughput to 100 Mbps 51. What equipment type limits network equipment so that it cannot send and receive at the same time? a) Half Duplex b) Single Duplex c) Muted d) IEEE 52. What should be checked first when Windows 9x fails to automatically detect new devices? a) Device Manager plug-and-play settings. b) Run MSD.EXE. c) CMOS settings in the BIOS for plug and play. d) BIOS settings in the CMOS for plug and play 53. What happens to files deleted from the Recycle Bin? a) Clusters are flushed. b) The files are moved to C:WindowsTemp. c) Sectors of hard drive are blanked/erased. d) Associated entries in the FAT are removed.

54. In the Windows 98 Device Manager, what does a black exclamation point on a yellow field next to a sound card indicate? a) Sound card is installed but disabled. b) Sound card is not functioning properly. c) Sound card is present physically but Windows is not detecting it. d) Driver for the sound card is installed but the sound card is not present physically. 55. You want to access ISP.COM, which is a secure site, how do you do that? a) HTTPS://ISP.COM b) HTTPS:/\ISP.COM c) HTPS:ISP.COM 56. You want to share a Dial-up internet connection with a Windows 98se computer, what is it called? a) Internet Connection Sharing b) IRS c) Internet Dialup d) Proxy Internet Sharing 57. What is a static IP address? a) A computer component that must be grounded before implementation. b) A network address generated for a single session only. c) A permanently assigned address. d) A computer component that was generated by a capacitor 58. Which two of the following will successfully create a new folder in Windows Explorer? a) Folder, Create, New Folder. b) File, New, Folder. c) Edit, Create, New, Folder. d) Triple Click in Display Window. e) Right Click in Display Window, New, Folder. 59. What are three ways a bootable floppy disk can be created in Windows 9x? a) In Windows Explorer, right click on the A: drive, choose Format, Copy System Files Only. b) Format a:/s from a command prompt. c) Control Panel, Add/Remove Programs, Startup Disk tab. d) Format a: from a command prompt. e) FDISK A: from a command prompt. 60. You are having problems with a particular system and want to replace the current copy of the registry with an older copy. At a DOS prompt which command should you type? a) SCANREG.EXE /RESTORE b) SCANREG.EXE /REVISE c) SCANREG.EXE /REPLACE d) SCANREG.EXE /REVERSE

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