Technical Question Paper (Set 7)

1. Which of the following are associated with ROM? (Choose Three) (A) DMA (B) MBR (C) BIOS (D) POST (E) CMOS 2. A customer states that after someone borrowed a computer, a larger than normal black border appeared around the edge of the Windows desktop. What is the first logical question would you ask? (A) Have you adjusted the contrast? (B) Has the operating system just been upgraded? (C) Have you checked to see if the video cable is loose? (D) Have you checked the video monitor control settings? 3. You just installed a second IDE slave hard drive to the primary controller in your Windows 9x system. You double click my computer and cant see the second drive. What are the reasons for this? (Choose two) (A) Your hard drive is not partitioned. (B) The BIOS has not been updated. (C) The floppy drive is not connected. (D) The proper drivers are not loaded. (E) Device manager needs to be refreshed. 4. On the dot-matrix you only see the bottom half of the characters. What is a possible cause? (A) Defective print head (B) Wrong paper thickness (C) Paper fed incorrectly on tractor (D) Defective home position sensor 5. Assuming that the primary and secondary IDE controllers are both enabled, what is the maximum number of devices that can be connected? (A) 3 (B) 4 (C) 5 (D) 6 6. The fan stopped working in the power supply, but the computer is still running. What is the proper repair procedure? (A) (B) (C) (D) Replace the fan. Replace the transformer. Lubricate the fan with oil. Replace the power supply.

7. What must you do after replacing the CMOS battery? (A) (B) (C) Set the date and time Provide Voltage to battery Processor should be replaced.

8. You would have to enable intl3h support on a SCSI controller card in order to use which device? (A) (B) (C) (D) Tape device Floppy Drive Harddisk RAM

9. A customer calls and says the computer will not boot. The system brings up the first screen that shows the memory count but it freezes immediately so that the user cant enter the CMOS setup screen. What should you take to the site to fix the problem?

(A) (B) (C)

CPU RAM Motherboard

10. What is the motherboard speed setting for a Pentium 200? (A) (B) (C) 66 MHz 100 MHZ 1GHZ

11. The resolution on a new 19 ULTRA VGA monitor was set to 640 x 480 16 colors. You change the resolution to 800x600 High color 16-bit. But the monitor goes blank. What could be the problem? (A) (B) (C) The refresh rate is too fast for the monitor, Problem with the Power connector Problem with the Video Card.

12. The monitor is displaying mostly in green and not in normal colors. Which of the following would cause this? (Choose Two) (A) The monitor is defective Pin on the connector is bent Memory Problem Problem with SMPS Graphic Processor is damaged

(B)
(C) (D) (E)

13. A customer calls and says that her computer wont boot. She can hear noises and see lights on the box, but nothing comes on the screen. What should you take to the site to fix the problem? (A) (B) (C) (D) Video Card Memory Processor Power supply

14. What is the default IRQ for COM2? (A) (B) (C) (D) 3 5 6 15

15. How many pins does a standard IDE connector have? (A) (B) (C) 40 20 60

16. Which kind of devices does SCSI support? (Choose Three)

(A) (B) (C) (D) (E)

CD-ROM Printer Video Card Tape Devices Hard Drives

17. How many pins are on a serial port connector? (Choose two) (A) (B) (C) (D) 9 25 15 2

18. Which of the devices have similar looking connectors. (Choose Two)? (A) (B) (C) (D) PS/2 mouse RJ45 RJ11 ATX keyboard

19. What would cause a keyboard error message? (Choose Two) (A) (B) (C) (D) Stuck Key Error in BIOS setting Mouse Problem. Keyboard not plugged in

20. Which ports are most often used to connect a digital camera to a computer?(CHOOSE TWO) (A) (B) (C) (D) USB Port Parallel Port Digital Camera Port RS-232 Port

21. What is the smallest storage access unit on an IDE hard drive? (A) (B) (C) Sector Vector Bisector

22. If a Laser printer pulls multiple paper sheets at one time, what are possible causes? (CHOOSE THREE) (A) (B) Humidity Improper media Worn Separation Pad Corrupted Printer Driver

(C)
(D)

23. A customer calls for support with a monitor problem but cant wait for a service technician. She describes the problem being no monitor signal, no screensaver and no hibernation and she reports that she thinks its the video card. The customer also mentions that she has three identical functioning systems in her office. What could you ask the customer to switch with one of the functioning systems? (A) (B) (C) (D) The monitor Processor Power supply SMPS

24. Which type of motherboard standard accepts the 5 pin DIN keyboard connector? (CHOOSE TWO) (A) (B) (C) (D) AT Advanced Computer Laptop Computers ATX

25. When configuring ISA network interface cards without jumpers or plug and play. What is used to set IRQs? (A) (B) (C) Configuration software BIOS setting Screw Drivers

26. Which expansion slot can a SCSI adapter plug into? (CHOOSE THREE) (A) PCI PCMCIA EISA VL-BUS

(B)
(C) (D)

27. Which of the following source present a risk factor for virus infection on a PC? (CHOOSE TWO) (A) (B) (C) A floppy disk received from a friend. CD-ROM received from a friend A downloaded file from the internet.

28. You install new local printer. When you print a test page on the printer, the printer prints the printer code and several extra blank printer pages are printed. What are the possible causes? (CHOOSE TWO) (A) (B) (C) (D) Wrong printer driver Operating system problem. Unsecured or loose printer cable (D) Parallel port problem.

29. What would a failed processor fan most likely cause? (CHOOSE TWO) (A) CPU damage

(B) (C) (D)

Blurred Video System lockups Heat

30. You get an error during POST on a PC. What could this mean? (Choose two) (A) There is a hardware failure. (B) BIOS needs to be reset. (C) Windows ME problem (D) Hard disk problem. 31. What must you do to attach a new IDE hard drive? (CHOOSE THREE) (A) (B) Set the master/slave jumper. Ensure proper cable orientation. Install drive bay and secure it properly Operating system compatibility

(C)
(D)

32. On a diskette drive data cable, what is the drive letter assigned to the drive after the twist? (A) (B) (C) A C D

33. A user uninstalled an application in the Windows 98 and it still appears in a starts menu. How do you remove it? (Choose two) A. Shut down and reboot the PC. B. Delete the item in the device manager. C. Right click the menu item on the start menu and select delete. D. Right click the desktop and choose display properties, click start menu. E. Right click the taskbar, choose properties and click remove under customize start menu. 34. Which file gets executed in Windows 95 when a user chooses shut down and restarts in MS DOS mode? A. CMD.COM. B. CONFIG.SYS. C. DOSTART.BAT. D. AUTOEXEC.BAT. 35. In Windows 9x the system configuration editor is used to view and edit which of the following files? (Choose three) A. WIN.INI B. BOOT.INI C. SYSTEM.INI D. MS-DOS.SYS E. CONFIG.SYS 36. Windows 9x safe mode uses with generic video driver? (A) 1VGA. (B) DNOAL. (C) SVGA. (D) MCGA. 37. What is the 32-bit command line interpreter in Windows 2000? (A) CMD.EXE (B) CMD.COM (C ) COMMAND.EXE (D) COMMAND.COM 38. What does virtual memory do? A. Uses hard disk space for extra memory. B. Uses shared parallel processor memory. C. Borrows memory from other systems on the network. D. Uses video and NIC address space and shares available memory with other systems on the network. 39. A client calls for service on a 9x system. A video card and drivers were installed and now windows will not start. What should be done to resolve the problem? A. Replace monitor cabling. B. Reinstall the monitor bonus software.

C. Delete video divers from the system directory. D. Start the safe mode and change the video standard VGA. 40. The system you are working on hangs after starting windows message appears. You suspect that something in either config.sys or autoexec.bat is causing the problem. Which key can you hold down after seeing this starting windows message to have windows ignore those two files at start up? A. <ALT> B. <ESC> C. <CTRL> D. <SHIFT> 41. You will receive a HIMEM.SYS not loaded error message if the HIMEM command is? A. Missing or corrupt. B. Not entered in WIN.INI C. Not entered in BOOT.INI D. Not entered in AUTOEXEC.BAT 42. What is the difference between xcopy and xcopy/s in Windows 9x? (A) Xcopy only copied datafiles (B) Xcopy /s only copies system files (C ) Xcopy only copies application files. (D) Xcopy /s copies files and subdirectories 43. Which backup method is generally the quickest and queries the least amount of backup storage space? A. Daily. B. Normal. C. Differential. D. Incremental. 44. A customer tries to log in to an Internet service provider and repeatedly prompted to enter their username and password. Which of the following are the possible causes? (Choose two) A. Net BEUI is not installed. B. IPX/SPX is not installed. C. The modem is not functioning. D. There customer account is no longer active. E. They are using an incorrect username and password combination. 45. What operating systems transition would be the easiest to implement? (A) Windows 95 to Windows 98. (B) Windows NT to Windows 98. (C ) Windows 3.1 to Windows NT. (D) Windows 2000 to Windows 98. 46. Your customer can only connect to 28.8Kbps even with a 56Kbps modem. The ISP has all v.90/x2 modems. What should you suggest? A. Disable v.90 in the modem properties. B. Check the internet for the latest v.90 updates for the modem. C. Replace the existing modem with an x2 modem v.90 modem only connect at 28KBPS. D. Optimize the dial up setting because modem speeds faster than 28.8KBPS can only be achieved under the most ideal conditions. 47. Which of the following are ways to set the system time? (Choose three) A. Command prompt, time. B. Device manager, select clock. C. Control panel, select date/time. D. Task bar properties, show clock. E. Double click on the clock in the system tray. 48. A user is connected to Internet through an ISDN connection. He visits three different sites. Suddenly a message is given indicating that the site is unavailable. What might be the problem? A. The host server is down. B. The local IP has changed. C. The host protocol is incorrect. D. The net BEUI time exceeded. 49. What causes a disk defragmenter to take an excess amount of time to complete? A. Hard disk access modifies drive content. B. User does not have sufficient drive access. C. User does not require enough drive space. D. Hard disc errors exceed available drive space. 50.Which command allows viewing or editing of common configuration files? (A) SYSEDIT. (B) REGEDIT. (C) CFGEDIT (D) AUTOEDIT.

51. Which conversion does the Windows98 drive converter perform? (A) FAT16 partition into NTFS partition. (B) FAT32 partition into a FAT16 partition. (C ) Fat16 partition into a FAT32 partition and a FAT32 partition into a FAT16 partition. (D) FAT16 partition into a FAT32 partition but not a FAT32 partition into a FAT16 partition. 52. During boot up which function key allows you to boot directly to safe mode in Windows 9x? A. <F4> B. <F5> C. <F6> D. <F7> 53. Which is one way to create a short cut on desktop in Windows 9x? A. Right click on a desktop, new, shortcut, browser for a target application. B. Windows explorer, tools, create shortcut, browse for a target applications. C. Start, programmes, accessories, create short cut, browse for target application. D. Start, settings, control panel, add/remove programmes, browser for target application. 54. Which of the following operating systems come with Internet connection sharing ICS? (Choose two) A. Windows 95. B. Windows 95osr2. C. Windows98. D. Windows 98 SE. E. Windows 2000. F. Windows NT 4.0 55. Where can users of Windows 2000 system be prevented from installing unsigned device driver? A. Local users and groups, drivers. B. Hard ware profiles, device driver. C. Device manager, computer name. D. System properties, hardware, signing. 56. Scandisc checks and fixes (Choose two) A. Tape drives. B. Hard drives. C. Floppy drives. D. CD Rom drives. E. DVD Rom drives. 57. Which of the following are required to make a Windows NT 4.0 boot diskette? (Choose three) A. NTLDR B. BOOT.INI C. MS-DOS.SYS. D. NTDETECT.COM. E. OSLOADER.EXE. 58. What must an IDE hard drive have in order for a PC to boot? A. Active partition. B. Passive partition. C. Dynamic partition. D. Extended partition. 59. A user states that after opening an e-mail, attachment files were either missing or caused an error when opening. What would cause this cause this problem? A. A possible virus. B. An incorrect setting in config.sys. C. Autoexec.bat loading improperly. D. An incorrectly installed e-mail program. 60. What is the name for a single user dial mail server account type? A. POP. B. FTP. C. FTTP. D. HTTPS.