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Contents

Introduction Needs analysis 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 Business topics: jobs and careers Job skills Whats your job? Perks and drags My job and me Dream job What would your boss say? Interview experience Interview questions Career stages Whats your background? Career plans See also Mini-presentations 55 / Wh questions 68 / Things in common 68 / Time management 69 / Current project 71 / Fact or ction? 72 / Ill never forget 72 / Brainstorming collocations 90 / Devowelled words 92 / Lexical dominoes 92 / Hot seat 94 / Dictionary search 95 / If it was up to me . . . 104 2 2.1 2.2 2.3 2.4 2.5 Business topics: the company Describing your company Organigrams Logos SWOT analysis Company plans See also IT and me 30 / E-commerce 31 / Minipresentations 55 / Wh questions 68 / Things in common 68 / Brainstorming collocations 90 / Devowelled words 92 / Lexical dominoes 92 / Hot seat 94 / Dictionary search 95 / Expanding sentences 100 / In my ofce 103

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Contents 3 3.1 3.2 3.3 3.4 Business topics: products and services Product proles USP Business documents Complaints See also Describing your company 11 / SWOT analysis 12 / Is it ethical? 20 / E-commerce 31 / Mini-presentations 55 / Persuasion 56 / Quick email responses 74 / Brainstorming collocations 90 / Devowelled words 92 / Lexical dominoes 92 / Hot seat 94 / Dictionary search 95 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 Business topics: management and marketing Management tips Demotivation Is it ethical? Brand associations Magazine pictures What makes a good sales consultant? An entrepreneur I admire See also Describing your company 11 / SWOT analysis 12 / Time management 69 / Brainstorming collocations 90 / Lexical dominoes 92 / Hot seat 94 / Dictionary search 95 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 Business topics: money and nance Saying gures Describing trends Pelmanism Spending, wasting, saving Budgets Financial statements Investment portfolio Tracking shares See also SWOT analysis 12 / Dictating news headlines 80 / Figures in the news 86 / Brainstorming collocations 90 / Devowelled words 92 / Lexical dominoes 92 / Hot seat 94 / Dictionary search 95 vi

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Contents 6 6.1 6.2 6.3 6.4 6.5 6.6 Business topics: information technology IT and me Whats your favourite website? E-commerce Internet news Internet translation tools Researching your own culture See also SWOT analysis 12 / Tracking shares 29 7 7.1 7.2 7.3 7.4 Business topics: cultural awareness Cultural controversy Iceberg or onion? Flight to Rubovia Dos and Donts See also Researching your own culture 33 / Diplomatic language 50 / Firm or exible? 54 / First few minutes 62 / What do you say when . . . ? 65 / Menus 66 / My goldsh just died 70 / English loan words 97 / Business metaphors 98 8 8.1 8.2 8.3 8.4 8.5 8.6 Business communication skills: telephoning Taking a message Arranging a meeting Hotel reservation Swapping email addresses and phone numbers Is that N for November? Noisy telephone conversations See also Complaints 17 / Effective performance 61 / First few minutes 62 / Follow-up email 74 / Stop the tape and continue 82 / Hot seat 94 / Correct yourself 104 / Revise key phrases 105 / Role play changes 109 9 9.1 9.2 9.3 9.4 Business communication skills: meetings and negotiations Opening the meeting Discussion owchart The clarication game Disagreeing

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Contents 9.5 9.6 9.7 9.8 9.9 9.10 Diplomatic language Problems, problems Crisis! Setting the agenda Negotiation areas Firm or exible? See also SWOT analysis 12 / Budgets 27 / Effective performance 61 / First few minutes 62 / Follow-up email 74 / Hot seat 94 / Correct yourself 104 / Revise key phrases 105 / Role play changes 109 10 10.1 10.2 10.3 10.4 10.5 10.6 10.7 Business communication skills: presentations Mini-presentations Persuasion Presentation structure Signposts To read or not to read, that is the question The best presentation I ever heard Effective performance See also My job and me 6 / Whats your background? 9 / Describing your company 11 / Organigrams 11 / The clarication game 48 / Phonological chunking 87 / Hot seat 94 / Correct yourself 104 / Revise key phrases 105 11 11.1 11.2 11.3 11.4 11.5 11.6 Business communication skills: social English First few minutes Follow-up questions Standard exchanges What do you say when . . . ? Menus Its a good story, isnt it? See also Whats your job? 5 / Perks and drags 5 / Whats your background? 9 / Effective performance 61 / Wh questions 68 / Things in common 68 / Ill never forget 72 / Follow-up email 74 / Passing notes 78 / Hot seat 94 / Correct yourself 104 / Revise key phrases 105 / Role play changes 109 viii 50 51 52 52 53 54

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Contents 12 12.1 12.2 12.3 12.4 12.5 12.6 12.7 12.8 Language work: speaking Wh questions Things in common Days of the week Time management My goldsh just died Current project Fact or ction? Ill never forget See also Most activities for Business topics and Business communication skills / Response to a text 84 / Hot seat 94 / Correct yourself 104 / Role play changes 109 13 13.1 13.2 13.3 13.4 13.5 13.6 13.7 13.8 13.9 Language work: writing Email tips Follow-up email Quick email responses Chain letter Writing emails Reformulate a letter to an email Email abbreviations Passing notes The purpose of this report See also Career plans 10 / Describing your company 11 / Company plans 14 / Product proles 15 / An entrepreneur I admire 22 / Spending, wasting, saving 26 / Opening the meeting 46 / Wh questions 68 / Putting back the grammar 99 / Expanding sentences 100 / Five-minute dictogloss 101 / In my ofce 103 / If it was up to me . . . 104 / Correct yourself 104 14 14.1 14.2 14.3 14.4 14.5 Language work: listening Dictating news headlines Jumbled sentences Stop the tape and continue Incorrect summaries Listen and count

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Contents See also Activities for telephoning / Its a good story, isnt it? 67 / Response to a text 84 / Questioning the text 85 / Figures in the news 86 / Phonological chunking 87 / Fiveminute dictogloss 101 15 15.1 15.2 15.3 15.4 15.5 Language work: reading Response to a text Questioning the text More than single words Figures in the news Class-generated text summary See also Tracking shares 29 / Internet news 31 / Researching your own culture 34 / Follow-up email 74 / Incorrect summaries 82 / What does that stand for? 94 / Business metaphors 98 / Putting back the grammar 99 16 16.1 16.2 16.3 Language work: pronunciation Phonological chunking Stress patterns Problem sounds See also Saying gures 23 / To read or not to read, that is the question 59 / Dictating news headlines 80 / Listen and count 83 17 17.1 17.2 17.3 17.4 17.5 17.6 17.7 17.8 17.9 17.10 17.11 Language work: vocabulary Whats the difference? Brainstorming collocations Devowelled words Lexical dominoes What does that stand for? Hot seat Dictionary search Categorising vocabulary English loan words Business metaphors Responding to a lesson

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Contents See also Job skills 4 / Business documents 16 / Describing trends 23 / Pelmanism 25 / Financial statements 27 / Internet translation tools 32 / The clarication game 48 / Disagreeing 49 / Problems, problems 51 / Signposts 57 / Standard exchanges 64 / What do you say when . . . ? 65 / Menus 66 / Listen and count 83 / More than single words 85 / Stress patterns 88 / DIY gapll 106 / Cover it up (two columns) 107 / Cover it up (gapll) 108 / Noticing language in a tapescript 109 18 18.1 18.2 18.3 18.4 18.5 18.6 18.7 18.8 Language work: grammar Putting back the grammar Expanding sentences Five-minute dictogloss English L1 English France/French In my ofce If it was up to me . . . Correct yourself See also Whats your job? 5 / Dream job 6 / Career plans 10 / Company plans 14 / Describing trends 23 / Diplomatic language 50 / Follow-up questions 63 / Wh questions 68 / DIY gapll 106 19 19.1 19.2 19.3 19.4 19.5 19.6 Exploiting coursebooks Revise key phrases DIY gapll Cover it up (two columns) Cover it up (gapll) Noticing language in a tapescript Role play changes See also Activities for listening and reading / Standard exchanges 64 / Reformulate a letter to an email 76 / The purpose of this report 79 / Phonological chunking 87 / Categorising vocabulary 96 / Putting back the grammar 99 / English L1 English 102

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