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Communication: Gary Looney to Stephen Conroy

7 October 2012

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To the Responsability and Answer of : Mr. Stephen Conroy MP (Minister: Broadband, Communications & the Digital Economy)

Members of your department made an appointment with me for a phone conference, my Mother took the initial phone message & your office called my mother's number back to conference with me, my mother was present & privy. During the Conference I described Telstras unlawful, immoral acts against me, and why I will never give Telstra another cent for as long as I live. www.broadband.notice.com.au/ During the conference I was offered a satellite connection under ABG, I made sure in triplicate, that all involved knew I was not eligible for ABG both in writing to your office before the conference and several times during. I Requested assurance during the conference that the deal made would be legal, the answer was that we will make you eligible, there was an agreement made. Document ABG Customer Declaration was provided by me after the conference. Government has seen multiple copies, I made sure for this day that would come. As you know Telstra has (Monopoly) only exchange in Menindee, for those who haven't read above Document take note to read the Boxed areas ISPs Name and Reason. As you see I had no intention of lying & allowing effective entrapment! ABG Government Confirmation Letter arrived & Satellite Internet was connected

As described above, the reason for granting eligibility to ABG in this case was, knowingly and deliberately not because an equivalent service was unavailable.

Rights should lean towards the customer from a monopoly service provider. The customer cannot move to another provider so the company then takes a stronger position with a right to hold the customer against will with reimbursement of services in services or nothing. When the TIO and Government were told of malicious slander in an illegally drawn Release and Indemnity with the choice to sign denigrated & be robbed more if I didnt.This is the reason why ABG eligibility was granted. Telstra boasted of the Monopoly, smuggle stating you will have to connect our satellite because we know you cannot afford the other providers plans, again in a Monopoly position this is outrageous.

When I finally had the satellite internet service connected it did not work reliable, it was like I never left Telstra, my service did not match others connected by the same companies, and describing their experience on whirlpool forums. The document below sheds light on what is very likely to have caused a lot of the problems. How not to install an Australian Broadband Guarantee Satellite Internet Dish and why: DHS-ABG Satellite Dish Installation garyrlooney Dear Mr. Conroy, please keep your word & install a Satellite Dish to Industry Standards that works.

Signed: Gary Looney

(191 Menindee. NSW. 2879)

@Garyrlooney

Communication: Gary Looney to Stephen Conroy

7 October 2012

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Gary Looney - Ref: faq-interim-satellite-service.pdf 11 October 2012 Context ###: Government is blaming me for Companies supplying equipment installations unfit for description, faulty and a disgrace to the industry. This shows the Governments word is not to be believed and show installation rights outback are a joke. I havent problem with individuals mistakes. This demonstrates quality and equality of service depends on who you are and where you live! Frequently Asked Questions - NBN Co Interim Satellite Service:faq-interim-satellite-service.pdf Ref:http://www.nbnco.com.au/assets/documents/faq-interim-satellite-service.pdf- 11 Oct 2012 What is the Interim Satellite Service? The next priority is for end users who have a working ABG service installed more than three years ago, or who have lost access to an ABG service through no fault of their own.### How can I get the Interim Satellite Service? 6. Alternatively, if you provide consent in writing to an ISP, they can confirm your eligibility and register for a service on your behalf. What is the standard installation for this Interim Satellite Service? a satellite antenna, typically on a corrugated iron roof, wall or pole mounted, and 1.2m in width; Will the Interim Satellite Service include a voice service? Neither the Interim nor the Long Term Satellite Services will offer an analogue voice port like the fibre service. However, VoIP services will be supported over the Long Term Satellite Services if they are provided by your ISP. Will I retain my copper line connection for voice calls? On 1 July 2012, the government established the Telecommunications Universal Service Management Agency (TUSMA), which has taken over the Department of Broadband, Communications and the Digital Economys role in administering the Universal Service Obligation (USO) and other public interest services. For more detail on TUSMA, please refer to http://www.tusma.gov.au. Pursuant to an agreement between Telstra and the government, Telstra is required to operate and maintain its existing copper network in areas outside of NBN Cos fibre footprint and to provide voice services in those areas. The term of the agreement is 20 years. I have an ABG service, can I keep it? Yes. After the ABG program ended on 30 June 2011, the rights of existing ABG customers were not affected, including the right to a three-year offer of services without any increase in the monthly price of the service being supplied. You may even choose to continue your service after three years on a commercial basis, if your ISP continues to offer it.

Signed: Gary Looney

(191 Menindee. NSW. 2879)

@Garyrlooney