Computer Maintenance and Repair

COURSE DESCRIPTION: This course is designed to train students in fundamental computer maintenance and repair. Students will develop entry-level skills utilizing classroom, lab training and cooperative group learning activities. The class will include vocabulary, components, diagnostics, portable PC systems, use of testing equipment, operating systems and software installation. This course provides entry-level skills to students seeking employment as a computer support person or computer technician.

COURSE INFORMATION: Prerequisite: None Dress Requirement and Grooming: Industry standard Course Length: 180 hours Curriculum Outline Revision Date:

STATE AND FEDERAL DESIGNATIONS System

California Basic Educational Data System Code (CBEDS) California Department of Education (CDE) Industry Sector

Designation
5558 O-15 Scientific Research & Technical Services
039.264-010 Computer Support Specialist 003.16-014 Computer Service Technician 828.261-026 Computer Repair Tech. Asst. 033.162-018 Computer Tech Support Specialist

CAREER TECHNICAL EDUCATION INDUSTRY SECTOR:

Engineering and Design

US Department of Education (USDOE) Career Cluster US Department of Labor Dictionary of Occupational Titles (DOT)

1.

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INFORMATION ABOUT COMPETENCY-BASED COURSES A course description states the scope and content of a course. Competency is a skill attainment. Competency is the minimum level of skill a student has to demonstrate to achieve success. Competency-based instruction measures student success by demonstration of competency and program seat time. Competency-based instruction targets academic and career technical education to better prepare the individual for transition to either employment and/or higher education. CALIFORNIA CTE FOUNDATION STANDARDS The Foundation Standards include general competencies that all students need to master to be successful in the workplace in addition to the competencies listed in the curriculum specific to the occupational area. The Foundation Standards are similar to the competencies identified in the U.S. Department of Labor, Secretarys Commission on Achieving Necessary Skills (SCANS) Report. Subcomponents (not listed here) provide further detail about each Foundation Standard. The complete document California Career Technical Education Model Curriculum Standards, Grades Seven Through Twelve, is available at www.cde.gov. 1.0 Academics Students understand the academic content required for entry into postsecondary education and employment in the Engineering and Design sector. Communications Students understand the principles of effective oral, written, and multimedia communication in a variety of formats and contexts. Career Planning and Management Students understand how to make effective decisions, use career information, and manage personal career plans. Technology Students know how to use contemporary and emerging technological resources in diverse and changing personal, community, and workplace environments. Problem Solving and Critical Thinking Students understand how to create alternative solutions by using critical and creative thinking skills, such as logical reasoning, analytical thinking, and problem-solving techniques. Health and Safety Students understand health and safety policies, procedures, regulations, and practices, including the use of equipment and handling of hazardous materials. Responsibility and Flexibility Students know the behaviors associated with the demonstration of responsibility and flexibility in personal, workplace, and community settings. Ethics and Legal Responsibilities
Students understand professional, ethical, and legal behavior consistent with applicable laws, regulations, and organizational norms.

2.0 3.0 4.0

5.0

6.0

7.0

8.0

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9.0

Leadership and Teamwork Students understand effective leadership styles, key concepts of group dynamics, team and individual decision-making, the benefits of workforce diversity, and conflict resolution. 10.0 Technical Knowledge and Skills Students understand the essential knowledge and skills common to all pathways in the Engineering and Design sector. 11.0 Demonstration and Application Students demonstrate and apply the concepts contained in the foundation and pathway standards.

STUDENT LEARNING GOALS In order to function as productive, involved members of society, San Bernardino County ROP students will: 4. Demonstrate problem solving and critical thinking skills a. Use critical thinking skills to make informed decisions and solve problems b. Apply appropriate problem solving strategies and critical thinking skills to work-related issues and tasks 5. Demonstrate the use of appropriate technology used in the 21st Century a. Identify, analyze and integrate past, present and future technological resources for application in personal, workplace and community environments b. Utilize technological skills to enhance personal and career development

1. Demonstrate personal skills that promote success and growth in the workplace a. Know the policies, procedures, and regulations regarding health and safety b. Understand the importance of responsibility and accountability c. Understand the role of ethical behavior d. Understand how to work as a member of a team as well as independently 2. Demonstrate career planning that leads to postsecondary education and/or employment a. Know the specific requirements in a career pathway for postsecondary education, certification, and/or licensure b. Apply effective strategies for self-promotion in the hiring process 3. Demonstrate appropriate application of academic skills and concepts necessary for entry into postsecondary education and/or employment a. Apply the principles of effective oral, written, and multimedia communication in a variety of formats and contexts b. Perform mathematical computations required for industryspecific applications

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MAJOR INSTRUCTIONAL UNITS I. Introduction Unit Objective: Review the course description and objectives, the facilities and equipment, and the expectations of both the teacher and the students Unit Competencies: A. Discuss the course and its objectives B. Review the equipment and facilities C. Sign and observe acceptable on-line student behavior and policy D. Discuss teacher and student expectations E. Identify and discuss the SLGs

CL Hours 5

CC Hours

CA Academic Content Standards LA: grades 9/10 Writing 1.0, 1.5 Reading 2.6 Listening/speaking 1.0

HSEE

Activity/Assessment Write a summary of activities involving computer problems. Peer Questions Read handout and research additional information regarding acceptable online behavior, network security, and Internet crimes. Make a poster that list the Dos and Donts while on the school network./Teacher Question, Tests Pair off with another student and exchange information./ Research Notes Listen to safety lecture and write notes./Class Discussions, Lecture Notes Research terms and definitions about electricity, tools, test equipment and safety requirements./Worksheets, Vocabulary Quiz Write an essay explaining why safety is important in the workplace (classroom)./Safety Test Make a personal-safety checklist poster that you will use when you are working in the classroom lab./Lab Sheet Present checklist poster aloud to

II. Safety with tools, equipment and power Unit Objective: Describe and demonstrate proper safety procedures including use and storage of equipment. Unit Competencies: A. Demonstrate general and electrical safety procedures B. Demonstrate proper methods of electrostatic discharge C. Demonstrate proper use and storage of tools and equipment D. Measure and verify AC/DC voltages, current and resistance safely E. Remove, replace and test power supplies safely

10

LA: grades 9/10 Writing 1.0, 1.1, 1.2, 1.3, 1.5, 1.6,1,8, 2.1, 2.6 Reading 1.0, 1.1, 1.2 Listening/speaking 1.0

CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

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MAJOR INSTRUCTIONAL UNITS

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment class./Class Activity

III. System Boards Unit Objective: Identify, describe and troubleshoot system board functions. Unit Competencies: A. Define mother board functions B. Identify board type, layout and subcomponents Chipsets/Memory Slots BIOS/CMOS/Battery Sockets/Ports C. Interpret BIOS beep codes D. Interpret power on self test (POST) codes E. Perform flash-BIOS upgrade F. Set-up CMOS and troubleshoot configurations G. Install and replace system boards

20

LA: grades 9/10 Reading 1.1,1.2, 2.0 Writing 1.1, 1.2, 1.3, 1.5, 1.6, 1.8, 2.1 Listening/speaking 1.0

Research technical terms and vocabulary associated with system boards./Class Discussion, Research Notes Read Motherboard/BIOS manuals to configure and install motherboards correctly./Peer Evaluations Read directions for unit labs and answer end of lab questions Worksheets, Lab Sheets Write an informative/persuasive essay about the motherboard you should buy to build the ultimate gaming PC. Explain special onboard features and advance hardware components./Teacher Evaluations Present your findings to the class aloud/Revision Notes Listen to lecture and write notes. Research, write, and discuss technical terms and vocabulary associated with microcomputers and microprocessors./Class Discussions, Worksheets Read/Perform/Answer unit labs and questions./Lab Sheets Write an essay on an article about current microprocessor

IV. Microprocessors (CPUs) Unit Objective: Identify, describe and troubleshoot microprocessors and their functions. Unit Competencies: A. Demonstrate knowledge of microprocessors and modern computer history B. Describe basic computer logic, processes and micro code C. Demonstrate ability to convert and perform basic math functions in binary and
CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

15

LA: grades 9/10 Reading 1.1, 1.2, 2.0 Writing 1.0, 1.1, 1.3, 1.5, 1.6, 1.8, 2.1

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MAJOR INSTRUCTIONAL UNITS hexadecimal D. Demonstrate the ability to use a debugging utility to examine machine language and confirm basic CPU processes V. Memory Unit Objective: Identify, describe and troubleshoot memory types, memory systems and correct memory related errors. Unit Competencies: A. Identify memory types B. Describe system memory, addressing and allocation C. Demonstrate the ability to recognize and correct memory related errors D. Demonstrate the ability to remove and replace memory VI. Input/Output Devices Unit Objective: Identify, describe and troubleshoot input/output devices and correct related errors. Unit Competencies: A. Demonstrate the ability to install input/output devices Modem/NIC Printer/Scanner Cards Video/Sound Cards Network Interface Cards and peripherals B. Describe the ability to set-up and configure IRQ, DMA and IO requirements for common and specialized C. Demonstrate the ability to load proper device
CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment technologies. Use a combination of rhetorical strategies to support the main proposition./Essay Rubric, Teacher Evaluation

15

LA: grades 9/10 Reading 1.1, 1.2, 2.0 Writing 1.0

Listen to lecture and written notes. Class Discussions Research, write, and discuss technical terms and vocabulary associated with memory types, functions and media. Worksheets /Lab Sheets Read/Perform/Answer unit labs and questions. Teacher Evaluations /Lab Sheets

15

LA: grades 9/10 Reading 1.1, 1.2, 2.0 Writing 1.0

Listen to lecture and written notes. Class Discussion Research, write, and discuss technical terms and vocabulary associated with I/O devices, cabling and port connectors. Teacher Evaluations/Worksheets Read/Perform/Answer labs and questions. Lab Sheets Research and give a verbal stepby-step-presentation about a computers boot sequence. Include variation for Legacy verses Plug-n-Play and DOS verses NT. Research Notes

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MAJOR INSTRUCTIONAL UNITS drivers D. Demonstrate the ability to diagnose and correct hardware errors. VII. Storage Devices Unit Objective: Identify, describe and troubleshoot storage devices and correct related errors. Competencies: A. Describe the different types of data storage B. Demonstrate the ability to identify and correct floppy and hard drive errors. C. Discuss the ability to remove and replace storage devices. D. Demonstrate the ability to configure single and multiple hard drive partitions E. Describe multiple file systems. F. Demonstrate the ability to format data storage devices VIII. Operating System and Software Unit Objective: Identify and describe Open Source and proprietary structures. Install, upgrade and configure Open Source (OS) and proprietary operating systems. Unit Competencies: A. Identify and describe Open Source and proprietary structures B. Demonstrate the ability to install, upgrade configure and test Open Source and proprietary operating systems C. Use pre-installed, proprietary and Open Source diagnostic software to isolate and correct errors.
CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment

15

LA: grades 9/10 Reading 1.0, 1.1, 1.2

Writing 1.0

Listen to lecture and write notes. Class Discussions Research, write, and discuss technical term and vocabulary associated with this unit. Teacher Evaluation Read/Perform/Answer unit labs and questions. Worksheet

20

LA: grades 9/10

Writing 1.0, 1.1, 2.3, 2.4

Listen to lecture and write notes. Class Discussions Research, write and discuss technical terms and vocabulary associated with this unit. Teacher Evaluation/Worksheets Research and write a one-page installation manual with step-bystep directions for installing operating system or particular software. Manuals sequences are performed, and steps verified for accuracy and logic/Lab Sheets.

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MAJOR INSTRUCTIONAL UNITS

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment Research DOS line command support in versions of Windows and Unix/Linux. Research Notes

IX. Portable PC Systems Unit Objective: Identify, describe and troubleshoot portable PC systems and correct related errors. Unit Competencies: A. Describe portable PC sub-assemblies and functions. B. Identify and troubleshoot portable PC errors C. Demonstrate the ability to remove and replace portable PC sub-assemblies D. Identify PDAs, Tablet PCs and other similar devices E. Install and configure portable PC software and synchronize with host PC X. Computer Networking Unit Objective: Identify, describe and troubleshoot and correct basic network errors. Unit Competencies: A. Identify basic internet protocols and terminology B. Demonstrate the ability to configure operating systems to connect and use Internet resources. C. Demonstrate the ability to install and configure hardware and software to establish internet connectivity D. Describe two networking models OSI TCPIP E. Demonstrate the ability to troubleshoot and
CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

20

LA: grades 9/10 Reading 1.0, 1.1, 1.2 Writing 1.0, 1.1, 1.3, 1.5, 1.6, 1.8, 2.1

Listen to lecture and write notes. Class Discussions Research, write, and discuss technical terms and vocabulary associated with this unit. Teacher Evaluations Read/Perform/Answer unit labs and questions. Worksheets Research and compare several PDAs. Research Notes

20

LA: grades 9/10 Reading 1.0, 1.1, 1.2 Writing 1.0, 1.5

Listen to lecture and write notes. Research, write, and discuss technical terms and vocabulary associated with Local Area Networks (LANs) and the Internet. Class Discussion Teacher Evaluations Read/Perform/Answer unit labs and questions. Worksheets/Lab Sheets Create a table that lists the layer name, protocols, and data encapsulation for the layers of OSI model. Research Notes

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MAJOR INSTRUCTIONAL UNITS correct basic network errors. XI. Computers in Industry Unit Objective: Identify industrial computer applications and demonstrate the ability to set-up communication interfacing. Unit Competencies: Identify current and past industrial computer applications such as CAD/CAM Medical Devices Life Support/Prosthetics Animatronics Demonstrate the ability to set-up communication interfacing such as Video production Video conferencing Document sharing Distance learning XII. Job Search, retention and employment preparedness for the professional technician. Unit Objective: Demonstrate job search and retention techniques and identify career strategies to prepare for employment. Unit Competencies: A. Discuss career paths and goal setting B. Complete a data sheet and career-interest testing C. Complete a job application D. Create an error-free rsum E. Create a portfolio F. Complete a mock interview
CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment

15

LA: grades 9/10 Reading 1.0, 1.1, 1.2 Writing 1.0

Listen to lecture and write notes. Research, write, and discuss technical terms and vocabulary associated with industrial computers. Class Discussions /Teacher Evaluations Read/Perform/Answer unit labs and questions. Worksheets Read robotic-arm programming manual and write a BASIC or Script program that will cause robotic arm to generate a desired movement or task. Lab Demonstrate the program to the class and explain program steps for control and movement. Notes

10

LA: grades 9/10 Reading 1.0, 1.1, 1.2 Writing 1.0, 2.5

Listen to lecture and write notes. Work Portfolios Research, write, and discuss career paths. Goal Setting Sheet, Career Goal Statement. Write rsums. Cover letters, and other employment/business letters. Self Assessment Sheet Employment Letters/Interview

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MAJOR INSTRUCTIONAL UNITS G. List job retention skills

CL Hours

CC Hours

CA Academic Content Standards

HSEE

Activity/Assessment

CL = Classroom and Lab CC = Community Classroom (worksite learning) LA = Language Arts Standards MA = Math Standards SC = Science Standards AC = Art Cornerstones HSEE = High School Exit Exam Standards

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