MALAYSIA

Mydin Mohamed Holdings Berhad

Success Story
Retail

SUMMARY

Mydin Mohamed Holdings Berhad uses Lexmarks Managed Print Services to increase productivity and reduce operational costs incurred on its operations.

Using Managed Print Services, Mydin Mohamed Holdings Berhad reduces cost and wastage, while increasing its market competitiveness from a more efficient work environment.
The Organization
MYDIN is an established chain of supermarkets and hypermarkets in Malaysia. As of today, MYDIN has a total of 50 outlets located nationwide, and employs more than 6,500 employees working in various functions. MYDINs outlets are popular with residents in Malaysia due to the competitive pricing of the products they sell. The company is able to offer lower prices than its competitors because it bypasses distributors and sources for goods directly from manufacturers. As a result of its competitive pricing, MYDIN has witnessed strong growth over the last few years.
- Malik bin Murad Ali IT Director Mydin Mohamed Holdings Berhad

From a previous inventory of 200 printers nationwide, we were able to reduce the number of printers by 60%. The usage tracking function also generated cost awareness among all users, resulting in print reduction and cost savings of up to 40%.

The Challenge
Mydin Mohamed Holdings Berhad has multiple outlets across Malaysia, and like many retail chain businesses, was facing a situation where different branches were working with various vendors to meet their printing needs and supplies. This resulted in a lack of consistency in the kind of multi-function printers being used, as well as an unmanaged print environment. The companys administrative department had to deal with different vendors and stock up on different brands and models of consumables. Some of the equipment was also experiencing breakdown, and this impacted the speed and efficiency of the companys operations, such as issuing purchase orders. Without efficient and constant after-sales service for the printing equipment, there was low user satisfaction from the frequent printer breakdown. Another issue that MYDIN needed to address was the inconsistent userprinter ratio. In some branches, high usage levels were being recorded while at others, printers were being underutilized. MYDIN was also looking for a centralized approach towards printing. As the workspaces were not linked to a central network, it was difficult for the staff to transfer their print jobs to other output sources.

Malik bin Murad Ali, IT Director of Mydin Mohamed Holdings Berhad shared how MYDIN was looking for a solution that would help ensure a consistent and centralized approach to the companys printing.

Mydin Mohamed Holdings Berhad

We are a nationwide retail business and the printing solution we were looking for needed to be customizable to meet our various operational needs, from our retail outlets to our warehouses. Its products had to be feature packed, and the company we were working must be able to respond quickly to the urgent needs at disparate locations.

Success Story
Also, confidentiality was protected as users could only access their own print jobs with their employee cards. The all-in-one units also saved time as all printing, copying, scanning and faxing could be done with one machine. The employees were also able to help their respective departments save cost as print jobs could be deleted manually before the printouts were released if they changed their minds about printing.

The Solution
After reviewing solutions from various companies, Lexmark was selected. The decision was made based on Lexmarks superior service commitment, attractive product features and flexible customisation of solutions, said Malik. MYDIN implemented Lexmarks Managed Print Services at its company headquarters in Subang Jaya with approximately 2,000 users, as well as at its warehouses, hypermarkets and emporiums located in 27 sites. The new products and solution were configured and implemented successfully nationwide within a month. The benefits brought about by the Lexmark implementation were immediate. From a previous inventory of 200 printers nationwide, we were able to reduce the number of printers by 60%. The usage tracking function also generated cost awareness among all users, resulting in print reduction and cost savings of up to 40%, said Malik. The new system employed a click charge model which meant that MYDIN only paid for the number of printouts generated. This meant tremendous reduction in savings and time needed to manage the printers. The central control for the printers also reduced downtime as alternative printers were available. Savings were also generated as explicit permission was now required for colour printing. Correspondingly, the various departments embarked on an initiative to improve their processes and reduce cost, since the solution allowed MYDIN to generate detailed reports on usage and charge the cost back to the relevant departments. The solution introduced many new features that benefited MYDINs employees. For example, the print anywhere concept worked with employee card authentication to allow staff to execute their print jobs anywhere within MYDINs networked environment, regardless of the terminal that was used to input the print command. Thus, users could collect print jobs at any printer at any time.

It is now easier to manage printing supplies as there is a single contact point for the whole printing solutions network. MYDIN only required one person to track supply levels order and dispatch these supplies to the relevant locations with great ease. With better management of shipping times and usage patterns, there is also less need to use space for storage of supplies. With the click charge model, Lexmark takes care of the maintenance for the units and were always supplied with original cartridges. As a result, quality is maintained even after cutting costs. said Malik. Directly or indirectly, MYDINs customers stand to benefit from the implementation. An efficient system contributes to goods delivered to the warehouse on time, supported by the necessary documentation. This means customers get products fresh from the manufacturers on the shelf faster than ever before. Ultimately, this means increased customer satisfaction levels, and correspondingly, revenue growth for MYDIN as a result of increased customer loyalty and reduced customer churn.

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