UNIVERSITY EXAMINATIONSOCTOBER-2011

DEPARTMENT OF COMPUTER SCIENCE AND INFORMATION TECHNOLOGY

SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY

Business process management (2011 BATCH)

Dr.G.K.Viju

Time: 3 Hrs Max.Marks:60

Note: 1. Read the questions carefully and answer it according to the marks awarded 2. Students are requested to use their answer papers to answer the questions (answers written or marked in the question paper will not be evaluated). 3. Switch off your mobile phones in the Examination hall (compulsory). 4. There exists a total of FOUR Sections- Each section carries 15 Marks. Section-I 1. A systematic method of dynamically balancing and optimizing the resources of a company is _____________________ [1] 2. List out the demands in the industry regarding BPM [2] 3. What is ERPs specialization and focus on industry markets [2] 4. Define Shop-floor Control [2] 5. If it is a big change, dont do it, justify the statement with your answer [2] 6. How do we start the ERP Implementation in an organization [2] 7. _________________ ensures that all the relevant information, which consists of the foundation and guidelines for the process review and improvement are made explicit and can be referred to. [1] 8. What are the two forms of enterprise modeling, explain each forms [3] Section-II 1. How a person can influence others to accomplish the objectives [1] 2. The perspective user uses four symbols to describe a process, what are they, explain? [3] 3. Why is it important to improve business processes before automating them? [2] 4. Why do automated solutions fail to deliver expected benefits [2] 5. Explain phase, tasks and deliverables in the ERP implementation approach [2]

6. Enterprise modeling is an abstract representation, description and definition of the structure, processes, information and resources of an identifiable business, government body, or other large organization. Is it true, if it is true, prove the statement? [2] 7. It reveal that it is easy to train and make people work in this sector than anywhere else, in which sector and why? [3] Section III 1. Who are the beneficiaries of the project [2] 2. Differentiate project and product scope [1] 3. What are the primary dimensions that determine the success and failure of any business initiatives? [2] 4. BPM = Organization + People + Technology, it is true, prove [2] 5. Why do people fail to use the process architecture [2] 6. When addressing an IT department, the following issues should be presented, what are they? [2] 7. Historically, process literature has suggested that there are three critical aspects to a process improvement project, what are they? [2] 8. Why a One approach fits all philosophy does not work [2] Section- IV 1. What are the process architecture risks? [2] 2. What are the results and outputs that the business can expect from the understand phase? [2] 3. Define root cause analysis [2] 4. It is stated that The people phase is the crucial phase in any BPM process implementation, why? [2] 5. In the article of the July, 2003 Harvard Business Review, the authors stated that there are four primary practices and four secondary practices, what are they? [1] 6. List out the suggested questions to keep in mind when conducting the root cause analysis [2] 7. What are the steps involved in aligning organization strategy and the BPM project? [2] 8. What is 7FE framework in Business Process Management [2]

** All the Best **