Arnold L.

Castro
8005 Belchase Way
Arlington, TX 76001
Cell Phone: (214) 708-2145
Email: arnie.castro@gmail.com

Objective:
To obtain a long-term position in a diverse networked environment where my knowledge, skills and
experience are suitably challenged to meet the needs of a solution minded company.

Technical Skills:

• Security Management: Cisco Pix, Cisco ASA w/ AIP-SSM, Cisco IPSEC VPNs, Cisco IDS,
TACACS+
• Networked Environments: Routing, Switching, Wireless, MPLS, Site to Site VPNs, Frame-Relay,
Point-Point
• Network Management Environments: CiscoWorks, Solarwinds, NetQoS (Report Analyzer & Super
Agent), NetIQ, MRTG, What's Up Gold

Professional Experience:
• Hardware: CAT5-5e, patch panels, fiber optics, Ethernet 10/100/1000, T1, E1, DS3, CSU/DSUs and
multiplexes
• WAN: MPLS, AVPN, frame-relay, point-to-point and ISDN
• Routers: 800, 1800, 2800, 3600, 7200 and 7600 series
• Switches: 2960, 3560 (E), 3750, 4500 and 6500 series
• Firewalls: Cisco Pix 501, 515, Cisco ASA 5505, 5510 and 5520
• Access Points: WGB-350, Cisco Aironet 1100, 1200, 1400 series
• Protocols: RIP, EIGRP, BGP, OSPF

Education:

1990 - Associate of Applied Science - Computer Technology, Video Technical Institute

1999 - 2002 - Computer Information Sciences Major – Tarrant County College
2001 - 2002 – Graduate - Cisco Networking Academy – Tarrant County College

Certifications:
2005 – ITIL – IT Service Management
Employment

TTI, Inc. - Ft. Worth, TX - Aug 2006 - Present

Network Analyst II Aug 2006 - Present

Led a team of voice and network engineers in the support and maintenance of 150 networked devices in a
Cisco and Avaya infrastructure. VOIP, routing, switching, security and monitoring were the primary
resources of responsibility. Also acted as liaison for scheduling change controls, implementation of security
policies, intrusion prevention, routing and switching implementation, budgeting and third party vendor
management to secure quotes and negotiate purchases. 7+ years of experience in network troubleshooting
with strong WAN/LAN/Wireless experience supporting installation, maintenance and compliance for
customers and end users in a global thin-client (WYSE) Citrix networking environment.

Alliance Data Systems.Inc. - Richardson, TX - Aug 2000 - 2006

Sr. Network Engineer Apr 2002 - Aug 2006

Led a team of engineers while providing mentoring and priority management for tickets and network
management projects. 4+ years of experience in network troubleshooting with strong WAN/LAN experience
supporting installation, maintenance and compliance for customers in a Cisco networking environment.

Production Control Analyst Aug 2000 – Apr 2002

Provide leadership in analyzing and evaluating existing or proposed Tandem systems applications. Create,
maintain and distribute related procedures to provide solutions to Tandem hardware and software problems
on S and K series platform systems.

First Data Corporation, Inc. Jul 1997 - Jul 2000

Operations Analyst Jun 1999 - Jul 2000

Performed junior system level administration on a Tandem Himalaya K1000 system and assisted with the
install of a Guardian Operating System upgrade to the Tandem K1000 allowing for Base24 software
implementation. Maintained and documented all system software products, procedures, and departmental
operational requirements in accordance with CIS standards.

Shift Leader Jul 1997 - Jun 1999

Provided maintenance on a Tandem Himalaya series mainframe as stated on SLA agreements to improve
diagnosing facilities. Implemented new monitoring software to improve alerting capabilities to the operations
staff. Trained 10 Data Center personnel on Tandem on-line transaction processing improving escalation and
ABEND resolution techniques.