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IN THE SPOTLIGHT 11
You can also use a wildcard to replace a single character. Including a question mark in a search term lets the fuzzy search include variations for that character. For instance, the search term te?t will generate results such as test, text and tent. This wildcard is also useful when searching for serial numbers or different (or incorrect) spelling variations such as organization/organisation.
Exact search
Using quotation marks ensures that you only see search results for your exact search term printer. In other words, quotation marks disable fuzzy search. This also works for multi-word search terms. Please note: highlighted search terms in the text are based on individual search terms. This may make it seem as if only part of the search term was taken into account.
DataDict
The DataDict is the ideal solution for users who wish to perform very advanced searches within TOPdesk. This lets you specify textual search elds in the quick nder. The DataDict is especially useful when a general search term generates too many results, or if you wish to search specic elds or categories, such as the name of the caller in Incident Management. Select the desired eld name from the Category list. Your search would be [Field name]: search term, for example object: dean. You can access the DataDict in TOPdesk via the TOPdesk menu > Help > DataDict. Another useful alternative is a (saved) selection with an ask during use value.
[term B]) AND ([term C] OR [term D]). Use parentheses to dene combined terms. For the example above, the results must contain at least one of the terms between the rst set of parentheses and at least one term from the second set. An example of this command is (printing OR printer) AND (error OR malfunction).
Using wildcards
Using an asterisk in a search term generates results matching characters before, after or before and after the asterisk. For instance, if you search for cof*, *copy and de*n, possible results would be coffee, photocopy and Dean. You can also use wildcards if you are not sure which spelling convention was used within TOPdesk. The search term help* will generate results for both help desk and helpdesk.