HP All-in-One Products - Installing the HP Officejet G and K Series Products in Micros..

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HP All-in-One Products - Installing the HP Officejet G and K Series Products in Microsoft(R) Windows XP

In this document: Purpose Obtaining the HP Officejet G and K series drivers for Microsoft Windows XP If the computer has not yet been upgraded to Windows XP Before installing the all-in-one driver for Windows XP Installing the all-in-one drivers for Windows XP Network installation with an HP Jetdirect print server Information about the drivers built into Windows XP What to do if the installation fails

Purpose
This document provides instructions for installing the following products in Microsoft(R) Windows XP:
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HP Officejet G series (G55, G55xi, G85, G85xi, and G95) HP Officejet K series (K60, K60xi, K80, and K80xi)

Obtaining the HP Officejet G and K series drivers for Microsoft Windows XP

The HP drivers for the HP Officejet G and K series products for Windows XP are available to download or order on CD-ROM. The new software for Windows XP incorporates the HP Photosmart Photo Printing software package. NOTE: The latest version of the all-in-one software supports both USB and parallel connection. The driver downloads do not contain the full version of ReadIris OCR or the product tour, and the driver for the HP Officejet G55, G55xi, G85, and G85xi do not include the network installation option. Download the HP Officejet G95 software or obtain the software CD-ROM for network installations using an HP Jetdirect print server. Due to the size of the download (60+ MB) and the time it would take, HP recommends ordering the CD-ROM version rather than downloading the Web version of the driver if you do not have broadband (Cable, DSL, T1, or equivalent) Internet access.

Ordering or downloading the all-in-one software

Click the link below in the table for your all-in-one product to link to the driver download Web page. You may order a CD-ROM by contacting HP.

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Web page. You may order a CD-ROM by contacting HP. HP Officejet G55, G55xi, G85, and G85xi drivers HP Officejet G 95 drivers HP Officejet K60 and K80 drivers

If the computer has not yet been upgraded to Windows XP

If the computer has not yet been upgraded to Windows XP, complete the following steps to remove the driver from the current Windows operating system. If the driver is not removed before upgrading to Windows XP, the new installation may fail or be incomplete. 1. 2. 3. 4. 5. 6. Click Start, and then click Programs. Select the all-in-one product driver from the list of installed programs. Select the Uninstall or Uninstall HP software option. Follow the instructions on the screen to remove the drivers. Disconnect the all-in-one communication cable (parallel or USB) from the computer. Restart the computer.

Before installing the all-in-one driver for Windows XP

NOTE: Install the HP all-in-one driver for Windows XP before connecting the all-in-one to the computer. 1. If the HP all-in-one is going to be connected using a parallel port cable, the printer port must be configured correctly or communication problems will occur. Refer to HP document Configuring the Parallel Port to Communicate with the All-in-One (BPU08011) to learn how to configure the parallel port. 2. Log onto the computer with administrative rights to install the driver. 1. Right-click Start. If the Open All Users and Explore All Users options are available, you have administrative rights. 2. If the Open All Users and Explore All Users options are not available, contact someone with administrative rights to install the driver. 3. Create a System Restore Point before and after installing the driver: a. Click Start. b. Click All Programs. c. Click Accessories. d. Click System Tools. e. Click System Restore. 4. Close any programs that open at startup, such as faxing and antivirus software. If virus scanning is enabled, the driver installation may fail or be incomplete. Antivirus software usually places an icon next to the time in the lower-right corner of the screen. Rightclick this icon to display a menu that may have the option to shut down or disable the antivirus software temporarily. If this option is not available, contact the manufacturer of the antivirus software to ask how to disable and enable the software.

Installing the all-in-one drivers for Windows XP

NOTE: For network installations, the HP all-in-one must be connected to the HP Jetdirect print server before installing the software. If the all-in-one is connected to the computer, disconnect it from the computer. Unplug the power cord from the all-in-one, and then restart the computer. Complete the following steps to install the driver onto the computer hard drive: 1. Run the HP all-in-one software installer: l If the software was downloaded, run the downloaded file. If you cannot

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If the software was downloaded, run the downloaded file. If you cannot remember where the file was saved, search for the downloaded file by clicking Start, Search, type in A14*.exe, and then click Search. l If using the CD-ROM, insert the HP all-in-one product CD into the CD-ROM drive. If the software does not automatically open, click Start, click Run, click Browse, select the CD-ROM drive in Look in, and then double-click Setup. 2. If the "Hewlett-Packard: Remove previous software" dialog box appears as shown in Figure 1, click Next to perform a system cleanup.
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Figure 1: The Remove Previous Software screen

3. When the installation Welcome window appears, click Next to continue installing the driver. 4. The Connection Type dialog box will appear. Select the installation connection method, and then click Next. If you are installing the driver on a portable or laptop computer, select that option. The networked installation type should be used only when the HP allin-one is connected using an HP Jetdirect print server to a peer-to-peer (or direct) network. Client-server network configurations are not supported. If the all-in-one is to be installed on a network, read the Network installation with an HP Jetdirect print server section below before continuing to Step 5. Figure 2: The Connection Type screen

5. The Destination folder screen will appear. HP recommends clicking Next to accept the default location. Click Change to select a different destination folder. 6. The software installer will begin copying the driver files to the hard drive. This process will take several minutes.

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While the installer is loading the files, set up the all-in-one if it has not been setup prior to this: install the front panel cover, install the ink cartridges, connect the phone cable, and load paper. Do not connect the USB cable yet. 7. At the end of the installation process, the Software Copied Successfully screen will appear. Leave the CD-ROM in the CD-ROM drive and read the information on the screen and then click Finish. The CD-ROM should be left in the drive until after the Congratulations screen appears. If another screen indicates that the computer must restart, click Yes to restart the computer. If the computer has multiple users, log onto the computer when it has restarted. l For USB installations only (not network), continue with Steps 8 - 11. l If Through the network was selected on the Connection type screen, skip to Step 12 to begin setting up the faxing software if the all-in-one is fax capable. l HP Officejet G55 and G55xi customers should continue with Step 20 to skip the Fax Setup Wizard. 8. For local installations (not network): Turn on the HP all-in-one and then connect the USB or parallel cable. Windows Plug and Play should detect the all-in-one and installation drivers. If Windows Plug and Play does not detect the all-in-one, there is a communication problem: l Refer to HP document Troubleshooting Installation Issues for USB-Connected HP All-in-One Products in Microsoft(R) Windows (BUU01858) to learn how to correct the communications problem if the all-in-one is connected using a USB cable. l Refer to HP document Error Messages in Windows: Disconnected Status or Cannot Find Scanner (BPU01837) if the all-in-one is connected using a parallel cable. NOTE: Windows Plug and Play may take several minutes. Do not start using the computer until after the installation software displays a Congratulations screen. 9. During the Windows Plug and Play process the Add New Hardware Wizard will appear, click Next to continue. 10. Another Add New Hardware Wizard screen will appear. Click Next to continue. 11. A Found New Hardware Wizard finished screen will appear. Click Finish. HP Officejet G55 and G55xi customers should continue with Step 20 to skip the Fax Setup Wizard. 12. Within one to two minutes, the HP Fax Setup Wizard screen shown in Figure 3 will appear. The Fax Setup Wizard must be completed to finish the installation even when not using the faxing features. Click Next and follow the onscreen instructions, click Print Test Page to confirm that the installation was successful, and then click Next and Finish to close the Wizard. Figure 3: The Fax Setup Wizard screen

13. Type your name and company name in the space provided. Click Next. 14. The Outside Line screen will appear. Read the information on the screen and determine if the screen applies to your setup. Select one of the two options. Click Next.

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determine if the screen applies to your setup. Select one of the two options. Click Next. 15. The Phone Line information screen will appear. If you will receive voice calls on the same telephone line, select the "No I will use one line for both" option. Click Next to continue. 16. The Fax Setup Wizard will prompt for the fax line number (followed by phone line number if a separate line was selected in the previous screen). Type the fax line number and click Next. 17. The PC Modem screen will ask if a dial-up modem will be used on the same phone line. Select the correct response, and then click Next. 18. The Print Test Page screen will appear. Click Print Test Page to verify the unit is installed correctly and can communicate with the PC. Click Next after the page prints. 19. The Finish Setup screen should appear to indicate that the Fax Setup wizard is complete. To review the information entered, click View Your Setup Information, which opens the setup information in Windows NotePad. Click Finish to exit the Wizard and accept the settings. 20. When you see the Electronic Registration screen, click Register to register the product or click Cancel. 21. When the Congratulations screen appears, click View Tour or Skip Tour.

Fast User switching (multiple users)

Unexpected operation may occur when using the all-in-one on a Windows XP computer that has fast user switching enabled. HP recommends that each user log off before another user begins using the computer. You must log into the computer and start a user session in order to start the communication between the all-in-one and the computer. Once a user session is active, you can use the front panel buttons on the all-in-one to initiate a photo card file transfer or a scan .If a user session is not active when you press a front panel button that communicates with the PC, the front panel will display an error stating that the software must be installed. Log into the computer to start communication between the all-in-one and the computer.

Network installation with an HP Jetdirect print server

If Through the network is selected on the Connection type screen shown in Figure 2 above, the network connection software will open in a separate window to configure the network connection. The Through the network option is not available with the downloaded driver for the HP Officejet G55, G55xi, G85, and G85xi software since the software required to connect to an HP Jetdirect print server is not included. For these units, download the HP Officejet G95 software or obtain the software CD-ROM for network installations using an HP Jetdirect print server. For network connection troubleshooting assistance, read HP document Troubleshooting a Print Server on a Network Connection (BPU03062). NOTE: Only the HP Jetdirect models 170X, 175X, 300X, 500X (when connected to the HP Jetdirect parallel port one), or 70X are compatible with the HP Officejet software. Figure 4: Connecting the HP all-in-one to the network Network connection image Description of components 1- First networked computer 2- Network hub 3- Second networked computer 4- HP Jetdirect print server 5- HP all-in-one

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Follow these steps to complete the network setup before returning to the software installation: 1. Before continuing with the network setup, print a self-test from the HP Jetdirect print server by pressing the TEST button on the back of the print server. The self-test will contain information that may be required to correctly finish the network connection setup and will verify that the HP all-in-one and the HP Jetdirect print server are connected correctly. 2. A Network Connection Installation Welcome screen will have appeared. Click Next to continue the network setup. 3. The Network Search Type screen will appear. l The preferred method is to search the network. Select the first option to search for the all-in-one on the network and then click Next. l If the network connections are to be specified, select the Specify your device by address option, and then click Next. This option should be used only if you have a thorough understanding of networks and your network configuration. 4. Do one of the following based on the method selected in Step 3: l If the network was searched for available HP Officejet products, a list of all compatible HP Officejet products found on the network will be displayed. Click the all-in-one in the list and then click Next to continue. If more than one HP allin-one is found, use the IP address information from the HP Jetdirect print server test-page to select the correct all-in-one from the list. l If the network search fails to find the all-in-one on the network, click the Back button to return to the Network Search Type screen, and then select Specify your device by address. Click Next to continue. The Specify Network Device screen will appear. Using the information on the HP Jetdirect self-test page, enter either the IP address or Host name of the HP Jetdirect print server, and then click Next. l If the Specify your device by address option was selected in Step 3, the Specify Network Device screen will appear. Use the information on the HP Jetdirect selftest page, or enter the desired IP address or Host name for the HP Jetdirect print server, and then click Next. l If neither of the above methods is able to locate the HP all-in-one, read the HP document Troubleshooting a Print Server on a Network Connection (BPU03062) to learn how to troubleshoot the problem. 5. The Network configuration option screen will appear. Select one of the following options and then click Next: l HP recommends selecting Do the network settings for me. This option will use the current network settings of the HP Jetdirect print server. l Use the Let me do my own settings option if the network settings are to be changed. Only advanced users who have a thorough understanding of their network configuration should use this option. This can be used to set a static IP address for the print server on a network configured by DHCP. If this option is selected, the next screen will allow users to set the IP address, Subnet mask, and Gateway network settings. 6. Return to the installation steps above and complete the remaining steps from Step 5, the destination folder screen .

Novell clients
It may be possible to have full or partial functionality on a computer running Novell Client. HP does not support the HP Officejet G series all-in-one on client-server network architecture. For full functionality, bypass the Novell server and set the connection to the print server for peer-to-peer (or direct). To do this, install either the IPX/SPX or TCP/IP protocols. The latest Novell client software should be loaded. The HP Jetdirect Read Me (ReadMe.HTML) file contains

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software should be loaded. The HP Jetdirect Read Me (ReadMe.HTML) file contains some information about the limitations in using NetWare with an HP Jetdirect print server. This file can be found on the HP Officejet G series CD-ROM by browsing to the OJG/Net folder. Visit the Novell Web site for client updates and information, or click here to visit the HP Network Printer Installation Wizard Web page to search for NetWare issues and solutions. NOTE: One or more of the links above go outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

Citrix networks
While connection to a Citrix based network may be possible, HP does not support connection through a Citrix network. HP supports the all-in-one in no other networking configuration than the peer-to-peer networking configuration.

Information about the drivers built into Windows XP

As an alternative to the HP Officejet G and K series drivers for Windows XP, HP worked with Microsoft to provide print and scan drivers built into Windows XP. The purpose of the built-in drivers is to allow HP customers to continue using their all-in-one products after updating to Windows XP or while waiting to receive the full-feature driver on CD-ROM. The built-in drivers do not provide as much functionality as the HP driver. You can use the built-in driver if you want the HP all-in-one to work immediately, with limited functionality, with any computer running Windows XP. The printing and scanning drivers provide printing and TWAIN scanning functionality. Faxing, copying and photo printing using the digital camera card slots are available using the front panel. The functions listed below are available using the built in driver:

Using the built in Windows XP drivers to print and scan

See the HP document Scanning and Printing Photos in Windows XP with a Directly Connected HP All-in-One Product (BPU01863) to learn more about using the build-in drivers to print and scan images in Windows XP.

Installing the built in Windows XP drivers

NOTE: You can install the Windows XP drivers as an alternative to installing the HP full feature drivers. Do not install both drivers. To install the built in drivers after updating to Windows XP, read the information below and then complete the steps to install the drivers: 1. Turn on the computer. 2. Connect and setup the HP all-in-one by following the instructions on the Windows XP Setup Poster. 3. Connect the all-in-one to the computer and turn on the power switch on the allin-one. Windows XP will detect the product and begin to Plug and Play. A "Found New Hardware" message will appear briefly in the lower-right corner of the screen. If Windows cannot locate the drivers or if the print and scan features do not function correctly, see the HP document Solving Microsoft Windows XP Install Issues While Installing HP All-in-One Product Drivers (BPU01862) to learn how to resolve the problem. 4. If you need to change fax settings, refer to the product reference guide for assistance. After you have adjusted fax settings, the product will be ready to use.

What to do if the installation fails

For installation problems in Windows XP, try the following steps to resolve the issue:

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For installation problems in Windows XP, try the following steps to resolve the issue: 1. 2. 3. 4. Disconnect the communications cable to the all-in-one. Click Start, then Control Panel to open the Windows Control Panel. Click Add or Remove Programs. Locate and highlight the HP software from the list of installed programs, then click Remove. If the HP all-in-one software is not listed, proceed to the next step. 5. Reinsert the HP all-in-one software CD-ROM for Windows XP or rerun the downloaded file. The installation software should attempt to cleanup the system so that the software can be reinstalled.
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