5110 White Pine Circle NE St. Petersburg, Florida 33703 727-512-2674 crreich@yahoo.

com PRODUCT AND PROJECT MANAGEMENT

Over 15 years experience analyzing customer needs and leading technical product and services projects. Proven problem solver, delivering innovative, revenue-driving products and projects that satify customers. Software engineering background enhances effective communication on technical and development topics.

CHRISTOPHER REICH

EXPERIENCE AND CAREER HISTORY

Broad experience with business operations, product management, project management, professional services, and project lifecycle including needs identification, market opportunity analysis, business case development, user functional requirements, product design and prototyping, technical development, marketing communication, and product delivery.

CRM PLUS CONSULTING, Tampa, Florida

CUSTOMER RELATIONSHIP MANAGEMENT CONSULTING - September 2008 to present Consulted on CRM projects and services with Certified Sage Business Partner.

Provide project management and customization services for CRM integration, upgrades, and implementations on projects ranging from a few weeks to several months
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MESSAGEPIXELS LLC, St. Petersburg, Florida

MESSAGING SERVICES CONSULTING - December 2007 to present Provides software, SaaS services, and consulting in CRM, Web messaging, and technical support.

Developed MPNews product that provided newsgroups, Web forums, and SaaS messaging services on a .NET and MySQL/SQL Server platform Independent Development Partner and MPNews services vendor for Sage SalesLogix (2007-2009)
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SAGE SOFTWARE, Scottsdale, Arizona

PRODUCT MANAGEMENT October 2000 to December 2007 Led planning, communication, and delivery of the multi-million dollar Sage SalesLogix product-line. Promoted within two years as technical authority on product to external partners, press, and media.

Analyzed requirements and market trends to delivered customer-focused, high-quality products, resulting in customer satisfaction, market success, and industry recognition Defined, guided development of, and launched six major product releases in six years Changed product design and re-negotiated partnership agreements to reduce fixed production costs in first two years by over $1 million Redefined product management to product ownership as company culture evolved from 75-employee startup to global corporate division Transitioned product strategy and design from from Windows platform to Windows/Web/SaaS Established a new product lifecycle (development moved from waterfall approach to hybrid agile model) Within a matrix reporting structure, managed a group of up to eight product/program managers and organized larger project teams with stakeholders across the organization Delivered oral and written communication and presentations to executives, partners, customers, press, analysts, and internal audiences, from small groups to conferences of hundreds Established technology partner programs, directly developed OEM relationships, and negotiated contracts with multiple vendors

PROFESSIONAL SERVICES July 1998 to October 2000

Christopher Reich

727.512-2674

In Professional Services Group, analyzed client configuration problems, developed proof-of-concept applications for prospective customers, and delivered custom software applications to customers. Within first year, promoted to manage professional services team responsible for analyzing requirements and implementing CRM business software solutions.

Managed all project aspects including proof-of-concept pre-sales applications, requirements gathering, software solution design, development, quality assurance, and implementation at customer locations Responsible for technical pre-sales demonstration, needs analysis, project management, and scheduling of multiple projects as lead customer contact Participated in detailed product requirements and testing, working closely with Product Management, Development, Quality Assurance, Tech Support, and external clients and business partners
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ORMET CORPORATION, Hannibal, Ohio

IT NETWORK AND TECHNICAL SERVICES June 1995 to July 1998 Established internal IT Help Desk. Promoted within eighteen months to represent IT department on key software projects, working with external consultants.

IT project manager for two-year, executive-level activity-based costing project for multi-million dollar aluminum rolling mill operations Developed and supervised four-member IT Help Desk group, providing training, technical service, and support to 400+ internal users Designed and implemented internal IT Help Desk database application to record and track service Administered 600+ PC Novell NetWare and Microsoft Windows network across multiple states
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GPAX INTERNATIONAL, INC., Columbus, Ohio

COMPUTER SYSTEMS - April 1993 to June 1995 Designed and implemented automated packaging equipment.

Engineered control programs, operator interfaces, logic controllers, and hardware design for robotic equipment Integrated accounting and inventory systems into custom product tracking database

EDUCATION AND PROFESSIONAL TRAINING

BACHELOR OF SCIENCE IN COMPUTER AND INFORMATION SCIENCE Software Systems, College of Engineering The Ohio State University, Columbus, Ohio

Project Management Professional (PMP), certified through Project Management Institute (PMI) Certified Sage SalesLogix CRM Engineer, Administrator, and Developer Sage Software Future Leaders Program (2004) Pragmatic Marketing training (2001, 2002) Experience with MS Office, MS Project, SQL, report writing, analytics, BI, HTML, CSS, Javascript, C#, VB.NET