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28 November 2012 11:22, bbc_complaints_website@bbc.co.uk <bbc_complaints_website@bbc.co.

uk> Dear Mr Kabir Thank you for contacting us regarding BBC News coverage of the recent escalation of violence in the Israeli/Palestinian conflict.

We understand you feel our coverage has shown bias in favour of Israels actions i n Gaza. We have received a wide range of feedback about our coverage of this ups urge in violence. Bearing in mind the pressure on resources, the response below strives to address the majority of concerns raised but we apologise in advance i f not all of the specific points you have mentioned have been answered in the ma nner you prefer.

BBC News strives to report in an impartial, accurate and fair manner and we beli eve this has been the case with our coverage of the recent violence in Gaza and Israel.

Since Israel launched Operation Pillar of Defense on November 14 2012, our corresp ondents on the ground in Gaza Jon Donnison, Wyre Davies and Chief of the BBC New s Jerusalem Bureau Paul Danahar, have detailed the level of destruction caused b y Israeli strikes from air and sea on the area. Our main news bulletins on BBC O ne and Radio 4 have focused on the loss of life in Gaza. For example, the first story during the BBC One bulletin at 2200 on 18 November read as follows:

International pressure for a ceasefire between Israel and Hamas is mounting after the deadliest day of violence in the region so far. Reports say 26 people were killed in Gaza by Israeli airstrikes - and more rockets were fired from Gaza int o Israel - including two shot down over Tel Aviv by Israel s "iron dome" defence system.

Reports from Gaza have also explained the level of Palestinian civilian casualti es, in particular the deaths of women and children. Jon Donnisons report during t he News at Ten on 14 November explained that:

For the people of Gaza tonight it looked like war. And as in most wars, civilians , caught up in the violence.

He went on to add:

Gaza s hospitals are expected to face a busy night, with more casualties this eve ning, among them children and at least one baby.

We have seen reports which looked at Israels tactic of deploying strikes in a hea vily overpopulated urban setting, Wyre Davies report for the News at Six on 19 No vember said:

This was a clear message from Israel that anything or anyone associated with the militants is a legitimate target. Israel has, though, struggled to explain this huge bombing yesterday. Military sources told an Israeli newspaper the house was hit by mistake. Israel now says the bombing was deliberate, but their target, a senior Hamas commander, may not have been there, but at least ten people, inclu ding four children, were there and were killed. Israel justifies these attacks i n urban areas because it says the militants hide among civilian populations, and the problem with such a policy is that civilians are always at risk.

Our main news bulletins have also heard live accounts from presenters Lyse Douce t, with further analysis from Middle East Editor Jeremy Bowen. Such analysis has looked at the wider political context of the conflict, including the impending election in Israel, the relationship with a new Egypt and the effects of Israels blockade on Gaza. We have continued to follow diplomatic efforts to reach a truc e, featuring live press conferences on the BBC News Channel from interlocutors s uch as the Muslim Brotherhood leaders in Egypt and the Arab League.

We have also heard from a wide range of Palestinian and Arab commentators on the BBC News Channel and during flagship programmes such as radio 4s Today programme. This has included Jihad Haddad, adviser to President Morsi, Abdel al-Bari Atwan, the editor in chief of Al-Quds Al Arabi, Adel Darwish -commentator on Middle Ea st affairs and Dr Omar Ashour from the Institute of Arab and Islamic Studies, Ex eter University

In hearing from these voices and from our own correspondents, we believe we have explored the political, military and humanitarian aspects of this recent confli ct. We will continue to strive to report on the story in an impartial manner.

Wed also like to assure you we ve registered your complaint on our audience log. This is an internal report of audience feedback which we compile daily and is a vailable for viewing by all our staff. This includes all news editors and repor ters, along with our senior management. It ensures that your points, along with all other comments we receive, are considered across the BBC.

Thanks again for taking the time to contact us.

Kind Regards BBC Complaints

www.bbc.co.uk/complaints

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