Master of Business Administration - MBA Semester 3 Operations Management Specialization OM 0010 - Operations Management (4 credits) (Book ID:B1232 ) ASSIGNMENT-

Set 1 Marks 60

Note: Each Question carries 10 marks. Answer all the questions. 1. From the perspective of Operations Management, the separation is between manufacturing and services are artificial. Comment on this statement.

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2. Explain the product process matrix method of viewing operations management. 3. Describe the link of Operations Strategy with other strategies of the company 4. Briefly explain the important techniques based on which planning and execution of operational process is conducted. 5. Explain the various criteria in selecting a suitable location 6. The table on the below presents the data regarding actual demand and forecasts for two products, X and Y, in the six months from January 2012 to June 2012. Using moving average (6 months), make demand estimates for products X and Y for the months July 2012, August 2012 and September 2012. Month Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Actual Demand Product Demand 2680 2600 2350 2630 2400 2620 X

Product Y

Demand

1280

1290

1200

1290

1220

1280

Master of Business Administration - MBA Semester 3 Operations Management Specialization OM 0010 - Operations Management (4 credits) (Book ID:B1232 ) Marks 60

Note: Each Question carries 10 marks 1. What do you understand by Ergonomics? How does it help the production manager?

2. Describe the various algorithms for balancing material flow.

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3. a. Differentiate between EDI, EPOS and Bar Coding b. Explain in brief the four way classification in generic operations strategies 4. Discuss the various approaches used to determine the quality of the product/services 5. Explain two different Independent demand item techniques 6. a. How do we calculate mean of given quantities? b. Mention the four ways to improve the operations reliability