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Block No. 13, Sector H-8, Allama Iqbal Open University, Islamabad.
Submitted by:
Muhammad Hammad Manzoor MBA (HRM) 1st Semester
Roll No. 508195394 508, 5th Floor, Continental Trade Centre (CTC) Block 08, Clifton, KARACHI (0321-584 2326, 0322-555 5901)
ACKNOWLEDGEMENT
All praises to Almighty Allah, the creator of the Universe who blessed me with the knowledge and enabled me to complete this research. I feel great pleasure and honor to express my sincere gratitude and heartfelt thanks to my worthy subject faculty member Mr. Tahir Mahmood Sab, for his guidance, encouragement and friendly attitude during the present study and throughout the period of M.B.A (Semester I).
I pay my thanks to all the Faculty of the Department & AIOU Karachi Campus Staff for their kind support, constructive criticisms and real encouragement. I wish to thank Ms. Zehra Jabeen for valuable discussions and knowledge sharing during the completion of this project. I further wish to record my thanks to all my students, class fellows, well wishers and especially Cera-e-Noor Management Mr. Usman Javed (Manager Marketing), Mr. Khizar Iftikhar, Khurram Shahzad, Rehan Hassan, Sohail, Waleem, Javed for their help, valuable suggestions, whole hearted cooperation and prayers.
Finally, I owe all my academic success and progress in life to my loving parents and sisters, whose affection, endless prayers, good wishes and inspiration remained with me for higher ideals of life.
M. Hammad Manzoor
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
ABSTRACT
The study had been carried out by keeping in mind about the internal and external benchmarking techniques for the sake of an organizational, in which the planning strategy should be adopted as input that can help us out for continues progress of that firm Cera-e-Noor (Karachi) has been selected for the sake of the data analysis and working on its merits and demerits, the methodology includes the evaluation of the different benchmarking techniques and evaluation on the basis of the bench marking solutions. SWOT analysis had been carried out and conclusion followed by recommendations had been made in this regards.
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Sr. No.
1
Contents Description
Introduction
What is Bench Marking? Bench Marking Process Explanation of Bench Marking
Page No.
4-6
Review of Literature
Stages of Bench Marking Overview the benchmarking Benchmarking process Key Steps Involved Company Profile Data Collection
6-19
3 4
Cera-e-Noor Ceramics
20-24 25-26
Data Analysis
Demerits and Deficiencies Merits & Strengths
Recommendations
27
References
28
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Inflation can be defined as a situation where there is a continuous increase in general price level over time Generally inflation is a situation where there is too much money chasing too few goods cost of living has increased there is persistent fall in the value in the economy prices are rising
In economics, inflation is a rise in the general level of prices of goods and services in an economy over a period of time. When the general price level rises, each unit of currency buys fewer goods and services. Consequently, inflation also reflects erosion in the purchasing power of money a loss of real value in the internal medium of exchange and unit of account in the economy. A chief measure of price inflation is the inflation rate, the annualized percentage change in a general price index (normally the Consumer Price Index) over time.
World Inflation Rate- Year 2007 Inflation's effects on an economy are various and can be simultaneously positive and negative. Negative effects of inflation include a decrease in the real value of money and other monetary items over time, uncertainty over future inflation may
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Degrees of inflation i) Mild inflation not serious condition Normally the general price level would increase up to 5 %, i.e. the Consumer Price Index (CPI) is about 105. ii) Creeping inflation more serious than mild inflation occurs when demand is rising but supply is constant , hence leading to rising prices the general price level would normally increase by 10% and CPI is 110 iii) Hyperinflation / galloping inflation / runaway inflation very serious economic condition where the value of money is persistently falling inflation that exceeds 50% per month price level increases more than 100-fold over the course of a year in some countries money becomes valueless and a new currency system has to be adopted CAUSES OF INFLATION a) Demand Pull Inflation: as the basic cause of inflation comes from the demand side there is persistent increase in demand which could be due factors such
increase in money supply (expansionary monetary policy) increase in government purchases (expansionary fiscal policy) increase in exports when demand is rising and cannot be met by a corresponding increase in supply , then the general price level will increase and inflation will occur as depicted in Figure A , the rightward shift in the AD curve from AD1 to AD2 will result in excess demand the effect is to push prices upwards from P1 to P2
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Figure A
the basic cause is the rising costs of production , such as an increase in wage rates an increase in the prices of raw materials when industries are faced with rising production costs , they will push prices up in terms of AD-AS diagram , this is depicted in Figure B as an upward shift in the AS curve from AS1 to AS 2 the result is a rise in prices from P1 to P2
Price AS2 AS1
P2 P1
Q2 Q1
Outpu t
Figure B
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
c) Imported Inflation: If there is inflation in the source countries of imports, imported inflation comes in along with the imported goods and services. E.g. as inputs or raw materials such as crude oil are purchased at high, inflated prices from the Middle East where the inflation originates, non-oil producers like Singapore import the inflation as well.
MEASUREMENT OF INFLATION
General price level is measured using price index the GDP deflator the CPI An index that measures changes in prices of a fixed basket of goods Defined as
i) ii)
CPI in year K = (cost of basket in year K / cost of basket in base year) X 100 e.g. suppose a basket of goods costs RM200 in the base year of 1992 and RM250 in 1997 then CPI for 1992 and 1997 are given as CPI1992 = (RM200 / RM200) X 100 = 100 CPI1997 = (RM250 / RM200) X 100 = 125 assuming CPI is used to measure inflation , then the rate of inflation between 2 periods , say period t and period (t-1 ) is given by inflation rate = (CPIt CPIt-1) / CPIt-1 x 100% e.g. in Dec 1999, CPI was 118.9, and in Dec 1998, it was 115.7, so the inflation 118.9 115.7 X 100% = 2.77% rate during 1998 was 115.7 it is possible for inflation to be negative, but this rarely happens, this would occur when the general price level falls and it is called deflation
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
ii)
B) Unanticipated Inflation (inflation that is not expected) failure to anticipate inflation correctly imposes costs in the labour market and the capital market In the labour market, unanticipated inflation causes a) Redistribution of income cause wages to be set at the wrong level and create unintended redistribution of income a burst of unanticipated inflation lowers workers real wages , and employers gain at the expense of workers lower than expected inflation causes real wages to be high and workers gain at the expense of employers
b) Departures from full employment higher than anticipated inflation lowers workers real wages , so some quit to search for other jobs such quitting imposes costs on both workers and firms lower than expected inflation raises the real wage , so firms lay off some workers and the unemployment rate rises costs are imposed on both workers and firms
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
c) Inaccurate inflation expectations also create an inappropriate amount of borrowing and lending when the inflation rate is higher than anticipated , the real interest rate is lower than anticipated , and borrowers want to have borrowed more and lenders want to have loaned less when the inflation rate is lower than anticipated , the real interest rate is higher than anticipated , and borrowers want to have borrowed less and lenders want to have loaned more
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
ii)
Costs Of Unemployment i) Costs to the unemployed: Even though, people may have more time to pursue leisure activities, they may be constrained in so doing by a lack of income The unemployed also suffer a loss of status as a certain amount of social stigma is still attached to being unemployed. More likely to experience divorce, nervous breakdowns, bad health and are more likely to attempt suicide than the rest of the adult population
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
ii)
Costs to society: The main cost to society is the output which is lost People will enjoy fewer goods and services than they could have consumed with higher employment The country will be producing inside its PPF Whilst government revenue will fall as unemployment rises, it will have to increase its spending on unemployment related benefits (such as unemployment benefit) There has been increased evidence of a link between crime and unemployment, particularly in the case of young unemployed men
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
h. Crisis of Governance and Implementation Weaknesses. If we glance on policy documents of various governments on education, agriculture, health, trade policy etc, and look at the same policy forty years ago and the problems, there is hardly any significant record of implementation of those policies or plans over this period. We produce five years plans and all kinds of medium term frameworks, but it is the poor governance and implementation that are the weak links in getting things done. Unless we strengthen civil services and bring about a merit based system of recruitment, promotion, performance evaluation, compensation, disciplinary action, etc, we will not be able to see any difference in the quality of governance. Orders are given by the higher ups but they are not carried out; summaries are approved, but they remain buried in the files and therefore; whether it is education, health, water supply, revenue or law and order, you can pin down the problem to the governance issues. Unless we fix the governance issue, the economy is not going to take off at the speed which is required. j. Uncertainty and Unpredictability due to Lack of Continuity. Every government whether military or civilian starts with a clean slate, as if nothing happened before them and nothing will happen after them. This is not the way the real world works. You take the projects and programmes which were initiated by the previous governments, evaluate them as to what the strengths and weaknesses were, fix those weaknesses and carry them forward. It will take only few years to bring these inherited projects to completion and the country will benefit from new motor ways, new ports, highways, educational institutions etc. But the blame game of successive governments results into abrupt termination of all such projects and programs. When these are resumed the cost has escalated three times and it takes several additional years to complete them. In the meanwhile the people of Pakistan suffer because of this lack of continuity. When faced with such unpredictability about the future, the investors are pondering whether they should invest in this country as they are uncertain whether the new government when comes in would stop or alter what the previous government was doing, or adhere to the commitments made to them. Take the example of Higher Education Commission, which was sending 1700 students for PhDs abroad but the new government comes in and suspends the funding of those programmes. This solved down the process of faculty development for our universities at a time when we should have been sending twice as many scholars. k. Political Stability, Law and Order/Security. The overall arching theme is that for a robust economy we should have political stability, law and order and security. The Armed Forces of Pakistan deserve gratitude for what they have done in Malakand Division to bring about stability as far as the law and order situation is concerned. The sooner the country is gotten rid of this image of political instability, poor law and order situation and insecurity, whereby investors from all over the world hesitate in coming to Pakistan and invest, we will not be able to make any progress in this country. In 2007, Pakistan was one of the most favorite countries among the
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Economic Analysis (522) Methods or steps used by Government of Pakistan to control Inflation and Un-employment:
There are three Main ways by which inflation can be controlled. Adopt tight monetary policy undertaken by Central Bank (State Bank of Pakistan) that use some instruments to influence the economy by reducing money supply and higher interest rates.
i)
Contractionary fiscal policy that deals with reducing government expenditures and increasing tax.
ii)
iii)
Direct control - direct govt intervention in the price mechanism of the country
a) Price Pegging Government fixed the floor and ceiling prices , so that prices will not increase rapidly Producers will not be able to increase prices according to their own wishes b) Control Of Trade Union Demand for higher wages has caused cost-push inflation Persuade not to make these demands c) Anti-Hoarding Campaign Done in Malaysia , where reports were made against producers and consumers who store their goods unnecessarily because such storage could cause artificial shortage and push prices up d) Price Tagging Prices of all goods have to be labelled Prevent producers from over-charging the consumers e) Rationing This is done as a last resort whereby consumers are given coupons to buy goods in certain quantities, for example, one family is only allowed to buy 10 kilograms of rice per month. In other words, the demand for the good is predetermined. To be effective all three methods, i.e. monetary policy, fiscal policy and direct control must be implemented simultaneously
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
ii) Structural Unemployment Encouraging people to look more actively for jobs, if necessary in other parts of the country Encourage people to adopt a more willing attitude towards retraining, and if necessary to accept some reduction in wages Use wage subsidy programs to encourage employers to hire and train those who otherwise lack the necessary skills to get the jobs
iii) Cyclical Unemployment adopt expansionary monetary policies by increasing money supply and reducing interest rates to stimulate aggregate demand or expansionary fiscal policy by increasing government expenditure and reducing tax
Trade-Off Between Inflation And Unemployment - The Phillips Curve A Phillips curve shows the relationship between the inflation rate and the unemployment rate. There are 2 times frame for Price Curve : the short-run PC the long-run PC The short-run PC shows the relationship between inflation and unemployment holding constant the expected inflation rate and natural rate of unemployment .
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
SRPC
Figure X Unemployment rate It demonstrate that a higher inflation rate lowers the unemployment rate
(%)
The negative relationship between the inflation rate and unemployment rate is explained by the aggregate demand and aggregate supply model An unexpectedly large increase in aggregate demand raises the inflation rate and increases real GDP , which lowers the unemployment rate Hence, higher inflation is associated with lower unemployment shown by a movement along a short-run price curve (SRPC). Figure Y depicts the Phillips curve and the AD/AS curves
Inflation rate (%) Price level AS 4 P1 P0 2 AD0 UE % 4 5 Y0 Y1
5% 4% UE UE
AD1
Figure Y
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
How is the Short-run Phillips Curve related to the Long-run Phillips curve? e.g.: An increase in the growth of the money supply
Inflation rate
6 3
Figure Z Suppose the economy is at point A in figure 4.5. At that point, the inflation rate is 3% and the unemployment rate is at the natural rate, 5%. Now suppose the growth rate of the money supply increases. The increase in the growth rate of money supply will stimulate aggregate demand. In the short run, the increase in AD will increase output and decrease unemployment, as the economy moves up along the short-run Phillips curve, from point A to point B, where the actual inflation rate has increased from 3% to 6% and the unemployment rate has fallen below the natural rate to 3%.
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
The Federal Government has set up six corporations / institutions to develop minerals in public sector. These are; 1. Geological Survey of Pakistan (GSP) 2. Pakistan Mineral Development Company (PMDC) 3. Saindak Metal ltd (SML) 4. Lakhra Coal Development Company (LCDC) 5. Gemstone Corporation of Pakistan (GEMCP) 6. FATA Development Corporation (FDC) Geological Survey of Pakistan (GSP): Geological Survey of Pakistan has been assigned the study of Geology of the Country to access its mineral potential through geologic mapping, geoscientific survey and applied research. Pakistan Mineral Development Corporation (PMDC): Paksitan Mineral Development Coopration (PMDC) is operating three coal mines at Degari, Sor Range & Sharigh in Baluchistan, two at Lakhra and Mating in Sindh and one at Makerwal in Punjab. Apart from these, three Salt Mines at Khewra, Warcha and Kalabagh in Punjab and two salt quarries at Jatta. Saindak Metals Limited (SML): SML is implementing Saindak Copper Gold project in district chagi, Baluchistan. It is first large scale metal mining project in Pakistan. The project has been signed to produce annually 15, 810 tonnes of blister copper, 1,47 tonnes of contained gold and 2.76 tonnes of Silver. Lakhra Coal Development Company (LCDC): LCDC is a joint venture of Government of Pakistan, WAPDA and Government of Sindh to develop large scale mechanized coal mining operation to meet the requirement of
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
References:
A special tribute and thanks to the following professionals of Cera-e-Noor for cooperating in providing data and fruitful assistance.
Name
Eshan Ali Muhammad Usman Javed
Designation
Manager HR Manager Finance
Contacts
eali@cera-e-noor.com.pk javd.u@ogil.com.pk
o o o o o o o o o
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)
Street No. 04, Sector I # 508, 5th Floor, 8/1 CTC ISLAMABAD. (0300 989 Continental Trade Centre, 2976) Block-08 08, KARACHI. (0321Clifton 584 2326) Economic Analysis 02 522
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By: M. Hammad Manzoor, MBA HRM-I, 508, 5th Floor, Continental Trade Centre (CTC), Clifton 08, Karachi. (Roll No. 508195394)