HANSA Operations Manual V3

HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA)
OPERATIONS MANUAL OF THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA)
Edition Edition Date Status Class
: : : :
3.0 10 May 2012 Released Issue Public
MAY 2012
DOCUMENT IDENTIFICATION SHEET

DOCUMENT DESCRIPTION
Document Title OPERATIONS MANUAL OF THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA) EDITION: EDITION DATE: 3.0 10 May 2012
Abstract This document represents the operations manual of the Hellenic Air Navigation Supervisory Authority (HANSA). It includes section and staff responsibilities, Job descriptions and skills and provides associated processes and instructions and orders to properly operate the function of the HANSA. Keywords
HCAA ANSP HANSA CONTACT PERSON:
NSA Safety Report
ATM SES System TELEPHONE: +30 210-898.4101
Regulations CNS ESARRs UNIT: HANSA
MICHAEL PANAGIOTOPOULOS
DOCUMENT STATUS AND TYPE STATUS

Working Draft Draft Proposed Issue Released Issue General Public EATMP Restricted
CLASSIFICATION
ELECTRONIC BACKUP INTERNAL REFERENCE NAME: HOST SYSTEM

Microsoft Windows
MEDIA
Type: Hard disk Media Identification:
SOFTWARE
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HANSA OPERATIONS MANUAL
DOCUMENT APPROVAL
The following table identifies all management authorities that have approved the present issue of this document.
AUTHORITY
Head of HANSA
NAME AND SIGNATURE

Michael PANAGIOTOPOULOS
DATE
10/5/2012
Head of HANSA/A
Evangelos MALIKOUTIS
10/5/2012
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DOCUMENT CHANGE RECORD

The following table records the complete history of the successive editions of the present document.
EDITION
1.0 2.0 3.0
DATE
01/02/07 01/02/10 10/05/12
REASON FOR CHANGE

First Version Second Version Third Version
SECTIONS PAGES AFFECTED

All All All
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TABLE OF CONTENTS
DOCUMENT IDENTIFICATION SHEET .................................................................................................ii DOCUMENT APPROVAL ......................................................................................................................iii DOCUMENT CHANGE RECORD .........................................................................................................iv DOCUMENT DISTRIBUTION ................................................................................................................vii FOREWORD ........................................................................................................................................viii 1 INTRODUCTION ............................................................................................................................ 1 1.1 1.2 1.3 2 OBJECTIVES ............................................................................................................................. 1 SCOPE ..................................................................................................................................... 1 DOCUMENT STRUCTURE ............................................................................................................ 1
ANALYSIS OF THE STATES CURRENT CONTEXT ................................................................... 2 2.1 NATIONAL STAKEHOLDERS ......................................................................................................... 2 2.1.1 Regulator ............................................................................................................................ 2 2.1.2 Investigations for Civil Aviation Accidents ........................................................................... 2 2.1.3 ANSP .................................................................................................................................. 2 2.1.4 Military Authority .................................................................................................................. 3 2.1.5 Airports ............................................................................................................................... 3 2.1.6 Geographical Scope ............................................................................................................ 3 2.2 PROVISION OF AIR TRAFFIC MANAGEMENT/AIR NAVIGATION SERVICES (ATM/ANS) ..................... 5
THE HANSA MANAGEMENT ........................................................................................................ 6 3.1 3.2 3.3 3.4 3.5 INTRODUCTION .......................................................................................................................... 6 ORGANIZATIONAL STRUCTURE.................................................................................................... 6 HANSA LEGAL FOUNDATION ..................................................................................................... 6 PERFORMANCE PLANNING .......................................................................................................... 6 ANNUAL REPORT ....................................................................................................................... 6
THE HANSA WORKING ARRANGEMENTS AND RESPONSIBILITIES ..................................... 8 4.1 INTRODUCTION .......................................................................................................................... 8 4.2 REGULATION FUNCTION ............................................................................................................. 8 4.3 OVERSIGHT FUNCTIONS ............................................................................................................. 9 4.3.1 Safety Regulatory Oversight................................................................................................ 9 4.3.2 Safety Oversight ............................................................................................................ ...10 4.3.2.1 Safety Oversight content ............................................................................................ 10 4.3.2.2 Safety oversight records .....................................................................................11 4.3.2.3 Safety regulatory auditing ...................................................................................12 4.3.2.4 Safety oversight of changes to ATM/ANS systems ...............................................12 4.3.2.5 Use of occurrence reporting (ESARR 2) in Safety oversight ......................................12 4.3.2.6 Use of safety management systems in safety oversight (ESARR 3) ..........................12 4.3.2.7 Use of risk assessment and mitigation in ATM (ESARR 4) in safety oversight ........13 4.3.2.8 Use of safety requirements for ATM/ANS personnel in safety oversight (ESARR 5).13 4.3.2.9 Safety directives ................................................................................................ 13 4.3.3 ATM/ANS Personnel Oversight ........................................................................................ 13 4.3.4 Quality Oversight ............................................................................................................... 13 4.3.5 ATM Security Oversight..................................................................................................... 14 4.3.6 Interoperability Oversight................................................................................................... 14 4.3.7 CNS Oversight................................................................................................................... 14 4.3.8 Financial Oversight ............................................................................................................ 15
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4.4 USE OF RECOGNIZED ORGANIZATIONS...................................................................................... 15 4.5 CERTIFICATION OF SERVICE PROVIDERS FUNCTION ................................................................... 16 4.5.1 Scope Definition of Certification ........................................................................................ 16 4.5.2 Scope of Applicable Requirements ................................................................................... 16 4.5.3 Establishment of Procedure .............................................................................................. 17 4.6 DESIGNATION OF SERVICE PROVIDERS FUNCTION ..................................................................... 17 4.7 SYSTEM CERTIFICATION FUNCTION ........................................................................................... 17 4.8 APPROVAL OF OPERATION AND PROCEDURES ........................................................................... 18 4.9 CONSULTATION PROCESS FUNCTION ........................................................................................ 18 4.10 ANNUAL REPORT ..................................................................................................................... 18 4.11 PEER REVIEW BY COMMISSION ................................................................................................ 19 4.12 LICENSING OF ATM/ANS PERSONNEL ...................................................................................... 19 4.13 CO-OPERATION WITH THE MILITARY ......................................................................................... 19 5 THE HANSA QUALITY SYSTEM ................................................................................................. 20 5.1 6 7 CONFIGURATION MANAGEMENT AND DOCUMENT CONTROL ....................................................... 20
ABBREVIATIONS ......................................................................................................................... 21 LIST OF REFERENCES ............................................................................................................... 22
ANNEX A: THE HANSA ORGANIZATIONAL STRUCTURE .............................................................. 24 ANNEX B: HANSA HIGH-LEVEL RESPONSIBILITIES PER SECTION ............................................ 25 ANNEX C: HANSA ORGANIZATION & STAFFING (P.D. 150/2007) ................................................. 26 ANNEX D: HANSP ORGANIZATIONAL STRUCTURE ...................................................................... 29 ANNEX E: EC REGULATIONS ........................................................................................................... 33 ANNEX F: HANSA PROCESSES ....................................................................................................... 35
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DOCUMENT DISTRIBUTION
This document has a limited distribution. The copies distributed and recipients are listed below:
Copy number 10 HANSA
Recipient
HANSA OPERATIONS MANUAL Edition: 3.0 Released Issue Page vii
FOREWORD
This document represents the operations manual of the Hellenic Air Navigation Supervisory Authority (HANSA). It includes section organisational matters, responsibilities, processes and procedures for ANSPs certification and oversight as well as associated informative material, instructions and orders to properly operate the function of the HANSA.
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1
1.1
INTRODUCTION
OBJECTIVES
The objective of this manual is to provide the information needed and instructions to the HANSA staff to perform their duties in the most formal and efficient manner.
1.2
1. 2.
SCOPE
Informative material on the HANSA organization and management issues; HANSAs working arrangements and associated instructions for its proper operation and performance.
The overall scope of this document is:
1.3
1. 2. 3. 4. 5. 6. 7. 8. 9.
DOCUMENT STRUCTURE
Introduction; Analysis of the States current context; The HANSA Management; The HANSA working arrangements and responsibilities; The HANSA Quality system; HANSA Human Resources management; Abbreviations; References; Annexes.
The Operations Manual includes the following chapters:
The manual has also as attachments formal processes for: 1. HANSA_Air Navigation Service Providers Certification 2. HANSA_Air Navigation Service Providers Designation 3. HANSA_ ATM/ANS Training Organisations/ Providers Certification 4. HANSA_ ANSP_ATM/ANS Safety Oversight 5. HANSA_ ANSP_ATM/ANS Quality Oversight 6. HANSA_ANSP_ATM/ANS Security Oversight 7. HANSA_ANSP_Interoperability Oversight 8. HANSA_ANSP_Financial Oversight 9. HANSA_ANSP_Human Resources & ATM/ANS Personnel Oversight 10. HANSA_ANSP_ASM/ATFM Oversight 11. HANSA_Management of Air Traffic Controllers Licences 12. HANSA_Configuration Management & Document Control
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2.1
ANALYSIS OF THE STATES CURRENT CONTEXT

NATIONAL STAKEHOLDERS Regulator
2.1.1
Civil aviation in Greece is under the responsibility of the HCAA, which is a Public service, subordinated to the Minister of Transport, Infrastructure & Networks. The HCAA Governor represents Greece at the EUROCONTROL Provisional Council. The HCAA is the Greek Authority responsible for the regulation, certification and overall administration of civil aircraft, personnel, equipment, civil aerodromes/airports (except Search and Rescue and MET services). The ANS Regulatory Division of the HCAA, referring directly to the HCAA Governor is responsible for the regulatory tasks of the ATM/ANS. HANSA is responsible for the Certification and Supervision of the ATM/ANS providers.
2.1.2
Investigations for civil aviation accidents
Within the European Union, Art 6(1) of Council Directive 94/56/EC of 21 Nov 94, has mandated its Member States to ensure that the technical investigations (following civil aviation accidents and/or incidents) be carried out by a permanent body or entity, functionally independent in particular of the National Aviation Authorities (part of the safety chain) and in general of any other party (e.g. ANSPs, airport operators, etc.) whose interests could conflict with the investigations themselves. Such an independent body (Accident Investigation and Aviation Safety Board - AIASB) was established by National Law 2912 of 9 May 2001.
2.1.3
ANSP
The institutional and legal status of the Hellenic ANS Provider (HANSP) is defined by Law 3913/2011 as a Public sector and as a Directorate General within the HCAA. The HANSP is responsible for the provision of ATM/ANS within the Athinai FIR/Hellas UIR. Other stakeholders complementing the provision of ANS are as follows: The Search and Rescue (SAR) service within Athinai FIR/Hellas UIR is provided by the Ministry of Defence (HAF) and the Ministry of Mercantile Marine (Hellenic Coast Guard), which are responsible for organising the aeronautical and maritime Search and Rescue services in a Joint Rescue Coordination Centre (JRCC) and making the necessary facilities available. The meteorological service for civil aviation is provided by the National Meteorological Service, the Regional Met Centre MAKEDONIA and the Regional Met Centre ATA, which are Institutes subordinated to the Ministry of Defence The following Table lists information about the Hellenic Civil Air Navigation Services Provider as well as HCAA regulatory units.
Provider of Civil Air Navigation Services
Regulatory Authorities HCAA/ANS-Reg HANSA
Supervisory Authority HANSA
Governance
Ownership
Hellenic ANS Provider (HANSP)
Public Service
100% State-owned
2.1.4
Military Authority
The military authorities (Hellenic Air Force HAF) provide Air Traffic Services to civil aircraft at military aerodromes/Terminal Control Areas. HAF is also user of some designated/reserved parts of the airspace. Civil military co-ordination is ensured through agreed procedures (use of LoAs etc).
2.1.5
Airports
Operational requirements and organisational structure determine the categorisation of Hellenic airports/aerodromes. Aerodromes in Greece which are available for public use are designated as Airports (International or Domestic). All others are designated as Aerodromes. The fifty eight (58) aerodromes located in Greece are subdivided into categories according to Aeronautical Information Publication (Current AIP) as follows: 1. International Airports (including military aerodromes available also to civil aircraft) which must be used for the first landing in Greece and for the last take-off on outbound flights. All international airports in Greece are open to international aircraft operations for the types of traffic given in the AIP (scheduled/non scheduled, private). The most important international airport due to traffic movements, passengers and cargo is the Athinai International Airport (AIA) named EL. VENIZELOS. Airports for domestic traffic are available for scheduled operations of the national carriers and for private aircraft registered in ICAO member states. Domestic airports may be used by international air traffic after necessary clearances (customs, immigration and health) have been carried out on one of the international airports. Military Aerodromes are also open to private aircraft registered in Member States of ICAO, provided that a special permission was obtained prior to the flight. Municipal Aerodromes are open for scheduled operations of the national carriers and for private aircraft registered in ICAO Member States. The local municipality owns these aerodromes while ANS services are provided by the HCAA.
2.
3. 4.
2.1.6
Geographical Scope
The following Tables list the ACCs, TMAs and airport/aerodromes. Note that the number of sectors, as indicated in table, is the maximum number of control sectors that can be operated simultaneously by the unit.
ATC Unit ATHINAI ACC (LGGG) MAKEDONIA ACC (LGMD)
No of En-Route Sectors 11
Remarks Note: Sectors in operation subject to traffic demand. The existing sectorisation meets the current and medium term traffic demands.
LIST OF TERMINAL AREAS AND SERVED AIRPORTS IN GREECE Terminal Airspace ATHINAI IRAKLION RODOS KERKIRA THESSALONIKI KOS SANTORINI MIKONOS ALEXANDROUPOLIS LIMNOS MITILINI SAMOS CHIOS KAVALA SKIATHOS TANAGRA NEA ANGHIALOS SKIROS LARISSA SOUDA KALAMATA ANDRAVIDA PREVEZA Airport(s) ATHINA / EL. VENIZELOS, ELEFSIS, SYROS IRAKLION / NIKOS KAZANTZAKIS RODOS / DIAGORAS KERKIRA / IOANNIS KAPODISTRIAS THESSALONIKI / MAKEDONIA KOS / IPPOKRATIS SANTORINI MIKONOS ALEXANDROUPOLIS / DIMOKRITOS LIMNOS/HEFESTOS MYTILINI/ODYSSEAS ELYTIS SAMOS/ARISTARCHOS CHIOS KAVALA / MEGAS ALEXANDROS SKIATHOS/ALEXANDROS PAPADIAMANDIS TANAGRA NEA ANGHIALOS SKIROS LARISSA, KOZANI/ FILIPPOS CHANIA / I. DASKALOGIANNAKIS KALAMATA, KITHIRA ZAKINTHOS / D. SOLOMOS, KEFALLONIA, ARAXOS PREVEZA
The airspace under Hellenic responsibility/jurisdiction is encompassed by the Athinai FIR and the HELLAS UIR with the same lateral extent, which is approximately: 600 NM (1.100 Km) in SE - NW direction 350 NM (650 Km) in W - E direction 420 NM (780 Km) in N - S direction The division flight level between upper and lower airspace is FL 285.
The Athinai FIR/HELLAS UIR borders with ten (10) FIRs/UIRs of nine (9) different countries. Two (2) of them, Egypt and Libya, are non ECAC States. The adjacent FIRs/UIRs are: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Tirana FIR Skopje FIR Sofia FIR/UIR Istanbul FIR Nicosia FIR Cairo FIR Tripoli FIR Malta FIR Roma FIR/UIR Brindisi FIR/UIR
Two ACCs, the Athinai and Makedonia ACCs provide the ATHINAI FIR/HELLAS UIR with air traffic management services. The environment can be considered as highly complex due to the large number (10) of adjacent FIRs and the traffic profile (high percentage of climbing/descending flights). Fifteen (15) TMAs are established at civil airports and eight (8) TMAs at military aerodromes. The lower limit of TMAs is generally 1.000 ft. GND. The upper limit varies between FL 85 and FL 460, being the upper limit of the TMAs at principal airports. Twenty-six (26) Control Zones (CTRs) are established around civil airports and eight (8) Control Zones around military aerodromes. The Athinai TMA is the only high complexity TMA. However, taking into account traffic complexity and distribution, the Thessaloniki, Kerkira, Iraklion and Rodos TMAs can also be considered as complex TMAs.
2.2
PROVISION OF AIR TRAFFIC MANAGEMENT/AIR NAVIGATION SERVICES
The Hellenic Air Navigation Service Provider (HANSP), a Directorate General of the Hellenic Civil Aviation Authority (HCAA), pursuant to Law 3913/2011, is responsible for the provision of ATM/ANS in Greece (with the exceptions of some Terminal Control Areas and some Aerodromes where ATS is provided by the Hellenic Air Force HAF). The organizational structure of the Hellenic Air Navigation Service Provider (HANSP) is presented in ANNEX D.
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3.1
THE HANSA MANAGEMENT

INTRODUCTION
This chapter includes all those matters concerning how the HANSA is managed as an independent body. It covers its organizational structure, responsibilities and its legal foundation, as well as what plans is updated on regular basis and the annual reports for its oversight activities.
3.2
ORGANIZATIONAL STRUCTURE
The organizational structure of HANSA consists of six (6) sections as indicated in Annex A. High level responsibilities per section are described in Annex B. The HANSA organization and staffing (Presidential Decree 150/2007 of HANSA establishment) is translated in Annex C. The Hellenic Air Navigation Service Provider (HANSP) organizational structure, pursuant to Law 3913/2011, is indicated in Annex D. The EC Regulations forming the legal base of HANSA are listed in Annex E. The HANSA processes attached to the present Operations Manual are listed in Annex F.
3.3
HANSA LEGAL FOUNDATION
The Law 3446/2006 article 25, as well as the Presidential Decree 150/2007, which deals with organisational structure and staffing, define the relevant framework. The Presidential Decree 103/2010 establishes HANSAs mission, internal operations, legal status, duties and competencies, as well as financial issues.
3.4
PERFORMANCE PLANNING
The HANSA shall develop on annual basis a Performance Plan, after consultation with the relevant stakeholders (HCAA/HANSP, Search & Rescue (SAR), METEO/ANS, Military Authorities (HAF), as well as Airspace Users). The Performance Plan shall contain appropriate performance objectives and should provide the basic requirements relevant to performance indicators for the purpose of performance monitoring, and Key Performance Indicators (KPIs) for the purpose of performance target setting, in the main Key Performance Areas (KPAs), that is CAPACITY, COST EFFICIENCY, SAFETY and ENVIRONMENT. The Performance Plan is one of the constituents of Performance Scheme as defined in the Article 11 of Regulation (EC) 1070/2009 amending the Regulation (EC) 549/2004 and Regulations (EC) 691/2010 PERFORMANCE SCHEME FOR ANS (amended by (EC) 677/2011) and (EC) 1035/2011.
3.5
ANNUAL REPORT
Under the responsibility of its Head, the HANSA produces an Annual Report. This report shall include information as required by respective laws and regulations. Of special importance is the reporting in respect to the safety regulatory oversights, which is defined before. In addition, the Annual Report shall, as a minimum, covers the following additional requirements: EC Regulation 1070/2009 amending: EC Regulation 549/2004 The framework regulation, EC Regulation 550/2004 The service provision regulation, EC Regulation 551/2004 The Airspace regulation and EC Regulation 552/2004 The Interoperability regulation.
The HANSA shall produce an Annual Safety Oversight Report to present relevant information on the status of the following issues: 1. Airspace and organisations under its responsibility; 2. Organisational structure and procedures of the national supervisory authority; 3. Monitoring of safety performance as regards the airspace blocks under its responsibility; 4. Compliance with applicable safety regulatory requirements by the organisations in its area of responsibility; 5. Programme of safety regulatory audits, including information about the audits conducted and/or planned, and their scope; 6. Review of the safety arguments related to new functional systems and changes to existing functional systems; 7. Notifications of changes to functional systems implemented by the organisations in accordance with procedures accepted by the national supervisory authority in accordance with article 8(3); 8. Recognised organisations commissioned to conduct safety regulatory audits. 9. Existing levels of resources of the authority; 10. Any safety issues identified through the safety oversight processes operated by the national supervisory authority; 11. Safety directives issued by the national supervisory authority. The Annual Safety Oversight Report shall be made available to the programmes or activities conducted under international arrangements to monitor or audit the implementation of air navigation services, ATFM and ASM safety oversight and to Member States concerned in the case of functional airspace blocks. The HANSA shall forward the report to the entities as specified in ESARR 1, and may use the report for consultation purposes. Annual reports with the similar structure should be also produced and forward by the HANSA on Security and Quality oversight matters.
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4.1
THE HANSA WORKING ARRANGEMENTS AND RESPONSIBILITIES

INTRODUCTION
This chapter includes all those matters concerning the HANSAs working arrangements. In particular, how HANSA should perform its duties, such as its regulatory function, safety, quality and security oversight of the ANSPs, certification and designation of ANSPs, use of recognised organisations, consultation process, co-operation with the military etc. Detailed procedures on the most important tasks of the HANSA are incorporated in the corresponding manuals which are considered as attachments to this operations manual.
4.2
REGULATION FUNCTION
The regulation includes EC-Regulation and EC-Directives as incorporated in national legislation, National legislation, government orders and instructions; and regulation issued by the NSA since the HANSA shall play the role of a regulatory body if such needs appear. So far the Steering documentation for regulations is as follows: Regulation (EC) 549/2004 Framework Regulation, Regulation (EC) 550/2004 Service Provision Regulation, Regulation (EC) 551/2004 Airspace Regulation and Regulation (EC) 552/2004 Interoperability Regulation, all amended by Regulation (EC) 1070/2009. Regulation (EC) 1034/2011 SAFETY OVERSIGHT amending (EC) 691-2010. Implementing Regulation (EU) 1035/2011 COMMON REQUIREMENTS FOR THE ANS PROVISION, amending (EC) 482-2008 & (EC) 691-2010. Regulation (EC) 691-2010 PERFORMANCE SCHEME FOR ANS, amended by (EC) 677-2011,(EC) 1035-2011. Regulation EC_805-2011 ATCO LICENSES pursuant to EC_216-2008. Regulation EC_73-2010 QUALITY OF AERONAUTICAL DATA AIS.
Amendments of the above mentioned regulations Other applicable EC Regulations and Directives National legislation, government orders and instructions ICAO annexes EUROCONTROL Safety Regulatory Requirements (ESARR) 1 Safety Oversight in ATM EUROCONTROL EAM1/GUI1 Explanatory material on ESARR 1 requirements (chapter 3.4.3.4) EUROCONTROL Guidance Material for Supervisory Authorities on the Certification of ANSPs. Detailed list of applied EC Regulations is presented in ANNEX E. The regulation process should be as follows: The HANSA prepares, decides and issues additional detail regulation and advisory material based on relevant parts of the steering documentation. Depending on the national legislation, the HANSA prepares regulation which is then issued by the government. HANSA represents the state in international organisations where regulation and advisory material is prepared e.g. EU-working groups, EUROCONTROL and ICAO. The HANSA advises the state government on regulatory issues regarding Air Navigation issues.
The Inputs for such activities could be: Relevant parts of the steering documentation Policy from state Government HANSA and government determination that additional regulation is needed And outputs could be: Regulation and advisory documentation. Advice to the government, certificate holders, applicants for certification, aviation stakeholders, media and the general public.
4.3 4.3.1
OVERSIGHT FUNCTIONS Safety regulatory oversight
The overall objective of safety oversight is to verify that ATM services to general air traffic are safe, by monitoring the safe provision of air navigation services, and verifying that the applicable ATM safety regulatory requirements and any arrangement needed to implement them are effectively met. HANSA will exercise the safety oversight function following the regulation EC 1034/2011. Monitoring of safety performance is a process exercised by the HANSA SQS section through regular monitoring and 1 assessment of the safety levels achieved against tolerable levels of safety , determined for the airspace for which Greece is responsible for the provision of services. Monitoring of safety performance normally makes use of various indicators and levels, qualitative or quantitative, depending on the situation. SMSs fully developed and applied by the service providers, are important sources for monitoring. Verification of compliance is a process exercised by the HANSA SQS section whereby it is verified through objective evidence that: 1. 2. HANSP continuously complies with the safety regulatory requirements issued by the SQS; Safety objectives, safety requirements and other safety-related conditions identified in: (a) EC declarations of verification of technical systems; (b) EC declaration of conformity or suitability for use of constituents of technical systems; (c) Risk assessment and mitigation documentation, related or not to those declarations are implemented; (d) SMS Manual of HANSP. the effective implementation of the proposed operation of new ATM/ANS systems, including transition into operational use, or proposed changes to the operation of existing ATM/ANS systems in the form of new developments or modifications.
3.
The verification of compliance shall be conducted against a set of specified requirements. Basically, the verification of compliance is required in respect of: 1. any certification process established to signify the capability of a service; 2. provider to provide specified services; 3. any process established to designate the ANSPs which will operate in a particular airspace block; 4. the demonstration of continuous compliance with all applicable safety; 5. regulatory requirements; 6. the implementation of safety-related conditions derived from the application of the existing rules in the introduction of a new system or changes to systems; 7. the implementation of safety-related conditions contained in safety directives that may be issued by the HANSA. The process of verification shall be executed in respect of the following: 1. 2. 3. 4. 5. Use of documented procedures to eliminate discrepancies in their application; Be supported by documentation specifically intended to provide SQS section personnel with guidance to perform their functions; Provide the ANSP concerned with an indication of the results of the safety oversight activity; Base the verification of compliance on the use of safety regulatory audits conducted in accordance with the requirements of audits; Undertake the verifications: (a) in the context of the review of safety arguments conducted in accordance with the requirements of Sections 6 and 7 of ESSAR 1 in relation to systems or changes under consideration; (b) as a part of safety regulatory auditing conducted to verify continuous compliance of ATM/ANS with applicable safety regulatory requirements. Provide the SQS with the evidence needed to support further action in situations where safety regulatory requirements are not being complied with, or where successful compliance cannot be expected.
6.
Tolerable Levels of Safety are expected to be developed in the context of the Single European Sky legislation.
Using the results of the monitoring process referred to above, the SQS section shall determine areas where the verification of compliance with safety regulatory requirements is necessary as a matter of priority. In practical terms, the monitoring process should feed information into the planning of safety regulatory audits identifying areas of safety concern.
4.3.2
Safety oversight
4.3.2.1 Safety Oversight content

Safety oversight includes: 1. Initial safety oversight; 2. On-going safety oversight. Initial safety oversight supports the acceptance of new systems and is applied in respect of: 1. Safety Management Systems and other activities based on safety requirements; 2. Proposed operation of new ATM/ANS systems, up to the point of introduction into operational use, or proposed changes to the operation of existing ATM/ANS systems, in the form of new developments or modifications. On-going safety oversight concerns the continued compliance and is applied in respect of: 1. Continuous operation of Safety Management Systems and other activities based on safety requirements; 2. Continuous operation of in-service ATM/ANS system Figure 1 illustrates the oversight activities vis--vis the activities of the service provider.
Figure 1. Safety oversight and the service provider

In the context of the agreement(s) between States involved in the establishment of Functional Airspace Block(s) that include(s) (part of) the Greek Airspace the responsibility for safety regulatory oversight of the ANSPs within that airspace will be identified and allocated by the States.
4.3.2.2 Safety oversight records

HANSA shall keep and maintain access to the appropriate records related to its safety oversight processes, including the reports of all safety regulatory audits and other safety-related records relevant to certificates, designations, the safety oversight of changes, safety directives and accreditation of recognised organisations or notified bodies.
4.3.2.3 Safety regulatory auditing

An ATM/ANS safety regulatory audit is defined as: a systematic and independent examination conducted by the ATM/ANS Safety Regulator (HANSA) to determine whether processes and related results comply with required arrangements and whether these arrangements are implemented effectively and are suitable to achieve related objectives. ESARR 1 chapter 6 shall be fully applied to the safety regulatory auditing, moreover the following shall be taken into consideration. ATM/ANS safety regulatory audits: 1. Apply to, but not limited to, complete arrangements or elements thereof, to processes, to products or to services; 2. Verify compliance of: Written procedures and other established arrangements against required procedures and other required arrangements, and/or
Actual processes and their results against written procedures and other established arrangements; 3. Focus special attention on processes; 4. Represent the prime technique on which safety oversight processes rely; 5. May involve ATM/ANS Safety Regulatory inspections when applicable. The scope of a specific audit does not necessarily have to involve a whole organisation and can be confined to a particular facility or area of functional relevance. Auditors shall only be responsible for identifying the need for corrective action. The auditee shall be responsible for determining and initiating the corrective actions needed to correct non-conformity or to correct the cause of nonconformity.
4.3.2.4 Safety oversight of changes to ATM/ANS systems

In conjunction with the safety regulatory audit process, the safety oversight of changes to the ATM system is the second major element of the safety oversight process whose goal is to ensure a robust supervision of safety. The safety oversight of changes to the ATM/ANS system is built around the review of safety arguments proposed by serviceproviders consistently with the safety regulatory framework in which they operate.
4.3.2.5 Use of occurrence reporting (ESARR 2) in Safety oversight

With reference to Part A 3 of ESARR 2, the ATM/ANS Safety Regulator shall monitor the occurrence reporting and determine the scope and type of safety oversight activities that are called for in response to the particular situation.
4.3.2.6 Use of safety management systems in safety oversight (ESARR 3)

ESARR 3 stipulates that an ATM/ANS provider shall, as an integral part of the management of the ATM/ANS, have in place an SMS which: 1. Ensures a formalised, explicit and pro-active approach to systematic safety management in meeting its safety responsibilities within the provision of ATM/ANS; 2. Operates in respect of all ATM/ANS and supporting services which are under its managerial control; 3. Includes, as its foundation, a statement of safety policy defining the organisations fundamental approach to managing safety. Fully implemented and effectively functioning, the SMS is a prime mechanism for the ANSP in its efforts to achieve the required level of safety; consequently the safety oversight of the SMS is a vital, basic part of the SQSs initial and ongoing safety oversight.
4.3.2.7 Use of risk assessment and mitigation in ATM (ESARR 4) in safety oversight
Oversight by the SQS of the ANSPs use of Risk Assessment and Mitigation in ATM in accordance with ESARR 4 is a vital part of the total safety oversight. While it is the responsibility of the ANSPs to apply Risk Assessment and Mitigation, including hazard identification in ATM/ANS when introducing and/or planning changes to the ATM/ANS system, it is the responsibility of the SQS to verify that the application is in compliance with the requirements of ESARR 4 and to determine the actual level of safety of the ANSPs compared to the National ATM/ANS Safety Minima. The outcome of the activities of the ANSPs in accordance with the HANSP Safety Management Manual, including its annex on safety assessment is a valuable tool in the use of risk assessment and mitigation in safety oversight. ATM/ANS safety oversight processes in accordance with ESARR 3 and 4 respectively are mutually complementary and supportive; they both form part of initial and on-going oversights and should be carried out in a balanced and effective way in close cooperation with the ATM/ANS providers.
4.3.2.8 Use of safety requirements for ATM/ANS personnel in safety oversight (ESARR 5)
The competence of ATM/ANS personnel is a vital factor of the overall safety of ATM/ANS. 3 The SQS section shall ensure that personnel responsible for tasks in the Operating Organisations , which are considered related to the safety of air traffic, are competent to carry out those tasks. The SQS section shall cooperate with the Operating Organisations in identifying those tasks which, in providing or supporting the provision of air traffic services, are considered to be safety related. Once the personnel is identified, its competence shall be verified and monitored through the processes of initial and on-going safety oversights with due regard to the special conditions that are involved in dealing with human resources.
2
4.3.2.9 Safety directives

It is the responsibility of the HANSA to issue safety directives when an unsafe condition has been determined by the SQS section to exist in a system and reported to the HANSA. The reporting by the SQS section in the context of possible issuance of a safety directive must as a minimum provide sufficient detailed information to enable the directive to include identification of the unsafe condition, the actions required and their rationale. A safety directive shall be forwarded to the organisations concerned and contain, as a minimum, the following information: (a) the identification of the unsafe condition; (b) the identification of the affected functional system; (c) the actions required and their rationale; (d) the time limit for compliance of the required actions with the safety directive; (e) its date of entry into force. When a safety directive has to be issued to correct an unsafe condition relating to a technical system for which an EC Declaration of verification or EC declaration of Conformity or Suitability exists, HANSA may instruct the notified bodies involved in relation to the issuance of EC Declarations, so that to conduct specific investigations with regard to that technical system. The national supervisory authority shall forward a copy of the safety directive to other national supervisory authorities concerned, in particular those involved in the safety oversight of the functional system, and to the Commission, the European Aviation Safety Agency (EASA) and Eurocontrol as far as appropriate. HANSA has to verify the compliance with applicable safety directives.
In the context of safety oversight competence means the possession of the required level of knowledge, skills, experience and where required, proficiency in English, to permit the safe provision of ATM/ANS.
Operating Organisation means any Organisation that falls within the jurisdiction of the HANSA, and which is responsible for the provision of engineering and technical services supporting ATM/ANS. Under this definition therefore, the ATM/ANS provider itself would be the Operating Organisation when providing its own technical support. If the ATM/ANS provider does not provide engineering and technical support services, the Operating Organisation would be a separate entity.
4.3.3
ATM/ANS Personnel Oversight
This process provides an overview of the requirements, procedures, arrangements, principles, means and key 4 processes for the Safety Oversight of ATM Services Personnel . The Human Resources Oversight document, considered as attachment to this manual, describes the requirements to be met by the Air Navigation Service Provider (ANSP) or Operating Organisation in general. It concerns the requirements for Designated Authorities (here HANSA) that performs the oversight function, the ANSP / Operating Organisation and the individual personnel on the regulation of ATM /ANS Personnel. Although a safety regulatory regime requires the operation of two regulatory elements: Rulemaking and Safety Oversight this process covers safety oversight only as the most flexible and sustainable approach to safety regulation also in the area of ATM/ANS Personnel. Regulation 1070/2009 EC amending Regulations (EC) No 549/2004, (EC) No 550/2004, (EC) No 551/2004 and (EC) No 552/2004 ask NSAs to organise proper inspections and surveys to verify compliance with the requirements of the Regulation, including human resources requirements for the provision of air navigation services. The process outlines the main issues in initial and ongoing safety oversight of ATM/ANS Personnel.
4.3.4
Quality oversight
HANSA has also the task to perform the Quality oversight of the ANSPs. This is covered by a particular process, which is described in the Quality Oversight document. This document has to define that each ANSP has to have a Quality management systems in place in the framework of contribution to its technical and operational competence and suitability. An EN ISO 9001 certificate, issued by an appropriately accredited organisation, covering the ANSP shall be considered as a sufficient means of compliance. The ANSP shall accept to disclose to HANSA the documentation related to the certification, upon the latters request. However there are two possible scenarios to address this requirement. Scenario 1 - an EN ISO 9001 certificate issued by an appropriately accredited organisation is available. This is sufficient evidence that the requirement is properly addressed. Scenario 2 - , No any EN ISO 9001 certificate is held. Then, the ANSP has to implement a state-of-the-art quality management system (i.e. quality policy, quality assurance programme procedures, work procedures, job descriptions as well as documentation on the review of the quality management system). Furthermore, the Air Navigation Service Provider is compliant with the open and transparent provision of services if: the conditions of access to its services are published e. g. in relevant part of AIP, formal consultation process is documented including components such as: handling of complaints customer surveys consultation meetings consultation is performed at least once a year on the most relevant topics from service provision with operational and technical issues including military issues and financial aspects for the service provision; ANSPs should make a formal commitment in the official company policy to provide services in an impartial and non-discriminatory way and as such not distort or prevent competition where applicable. The applicable Community law relates to Art. 81 to 86 of the Treaty and derived legislation.
Evidence and subject to identification by HANSA that the requirement is met, could be: relevant document(s) where the conditions of access are published (e.g. AIP); company documents where the formal Management); consultation process is documented (e.g. Customers Relationship
invitations and minutes of the (at least) annual consultation meetings; appropriate company documents (e.g. Business Plan, Annual Report) where the commitment is taken to provide services in impartial and non-discriminatory way.
This category of personnel subject to safety oversight encompasses Air Traffic Controllers (ATCOs) and Engineering and Technical Personnel undertaking operational safety related tasks. The latter category of ATM/ANS staff is also labelled as Air Traffic Safety Electronics Personnel (ATSEPs).
All the above will be subject to identification by the HANSAs Quality System. The HANSAs Quality system will be also involved in whole of safety oversight procedure as it is referred to in the previous sections
4.3.5
ATM Security oversight
HANSA has also the task to perform the ATM security oversight of the ANSPs. This is covered by a particular process, which is described in the Security Oversight document. This document has to contribute to the safeguarding of civil aviation and to facilitate the effective management, ANSPs must take steps to ensure the security of their facilities, personnel and the information used. These requirements contribute to the ability of ANSPs to ensure continuity of services provided. The provider is required to ensure the security clearance of its personnel where appropriate. The Security Management System, comprises the measures that have put in place referred to security of installations, security of the information network aiming at protecting from unlawful actions all the information exchanged so that to ensure the continued performance of the ANSP and its ATM facilities to meet ATM service requirements in the current (and if possible in the future) threat environment. More precisely, security system aims at preventing: 1. Damaging disclosure of the service to unauthorized recipients (loss of confidentiality); 2. Damage through unauthorized modification (loss of integrity); 3. Damage through unauthorized deprivation of access to the asset (loss of availability); 4. Entrance of unauthorised persons in the ATM installations (Infringement of security and/or physical means). These should be documented in a Security Manual and have to be identified by the HANSAs security system.
4.3.6
Interoperability Oversight
HANSA has the task to supervise the interoperability function of the ANSPs. According to 552/04 EC Regulation, in order to create the Single European Sky, measures should be adopted in relation to systems, constituents and associated procedures with the objective of ensuring the interoperability of the European air traffic management network (EATMN) consistent with the provision of air navigation services as provided for in Regulation (EC) No 550/2004 (the service provision Regulation) and the organisation and use of airspace as provided for in Regulation No 551/2004 of the European Parliament (the airspace Regulation). The interoperability of EATMN is mainly aiming at achievement seamless operation and integration of ATM network at European Level. Enhancing the level of integration would result in better efficiency and lower costs for system procurement and maintenance and in improved operational coordination. It is worthwhile to be mentioned that the predominance of national technical specifications used in procurement has led to fragmentation of the systems market and does not facilitate industrial cooperation at Community level; as a result, industry is particularly affected since it needs to considerably adapt its products for each national market; these practices render development and implementation of new technology unnecessarily difficult and slow down the introduction of new operational concepts that are required to increase capacity. To this end the EATMN, its systems and their constituents and associated procedures shall meet essential requirements. The essential requirements are set out in Annex II of EC Regulation No 552/04. In the same EC regulation the implementing rules for interoperability necessary to achieve in a coherent way the corresponding objectives are also illustrated. The associated HANSA supervisory function is analysed in separate manual that is considered as attachment to this operations manual.
4.3.7
CNS oversight
The CNS certification and oversight section of HANSA has the responsibility of the whole oversight of CNS/ATM equipment performance of the ANSPs. This requires CNSP to have in place a technical infrastructure that meets the relevant ESSIP objectives (at least the relevant Pan-European and Multi-national objectives) and related ICAO and other International and European Organisation standards. A provider of communication, navigation or surveillance services must also ensure the availability, continuity, accuracy and integrity of its services.
A provider of communication, navigation or surveillance services shall confirm the quality level of the services it is providing and shall demonstrate that its equipment is regularly maintained and where required calibrated. In case of non compliance or deviation from the expected figures referred to availability accuracy integrity and continuity of service, the applicant is responsible to justify the reasons and to determine the actions needed to correct the nonconformities or to correct the reasons causing them, as well as the time scale of those actions initiation. The resolution of the non-conformities will be verified by HANSA before issuing or renewing a certificate. It has to be stressed that issues related to safety should be of utmost priority. In this context the provider of communication, navigation or surveillance services shall comply with the requirements of EC Regulation 1035-2011. Furthermore the provider of communication, navigation or surveillance services shall be able to demonstrate that its working methods and operating procedures are compliant with the standards illustrated in Regulation EC_1035-2011 COMMON REQUIREMENTS FOR THE ANS PROVISION amending EC_482-2008 & EC_691-2010. The CNS oversight function performed by HANSA is described in details in the ANSP Certification, Safety oversight and interoperability function supervision processes are analysed in separate manuals that are considered as attachment to this manual.
4.3.8
Financial Oversight
HANSA performs the financial oversight of the ANSPs. This is covered by a particular process, which is analysed in separate manual that is considered as attachment to this operations manual. This process is to verify the financial strength and transparency of the Air Navigation Services provider. This is achieved, by monitoring the accounts of air navigation services, and verifying requirements like transparency of accounts, compliance with the charging scheme and financial strength in line with the 550/2004 & 1070/2009 EC regulations. The development of a common charging scheme for air navigation services provided during all phases of flight is of the utmost importance for the implementation of the single European sky. The system should contribute to the achievement of greater transparency with respect to the determination, imposition and enforcement of charges to airspace users. The system should also encourage the safe, efficient and effective provision of air navigation services to the users of air navigation services that finance the system and stimulate integrated service provision. The process is also covers the oversight of the ANSPs transparency of various goods procurement as well as the business planning in general. Air navigation service providers shall facilitate inspections and surveys by HANSA or by a recognised organisation acting on the latters behalf, including site visits. The persons authorised by those bodies shall be empowered: (a) to examine the relevant accounting documents, asset books, inventories and any other material relevant to the establishment of air navigation charges; (b) to take copies of or extracts from such documents; (c) to ask for oral explanations on site; (d) to enter relevant premises, lands or means of transport. Such inspections and surveys shall be carried out in compliance with the procedures defined in EC regulation 1794/06, as well as those in force in the Greek State.
4.4
USE OF RECOGNIZED ORGANIZATIONS
The HANSA may decide to entrust recognised organisations with conducting safety regulatory audits on their behalf. Such a decision shall be based upon a specific demonstration provided by the recognized organisation as to their suitability to perform the required safety oversight activities. This shall be done according to a procedure named: Designation of Recognised Organisations and Notified Bodies, which shall be in place when associated needs exist.
Based on four criteria of ESARR 1 para. 8.2, the HANSA shall assess the applicants suitability on the basis of a demonstration provided by the organisation in question. Based on a predefined process, the HANSA will designate the recognised organisation found to be most suitable. The HANSA will maintain records on the recognised organisations. When considering entrusting a notified body to carry out tasks related to EC assessment, the HANSA will refer to notified bodies appointed by the EUROCONTROL Member States. The designation process will be accompanied by a letter of designation and a contract for the designation of recognised organisations within Greece, including the scope of services. The use of Recognised Organisations and Notified Bodies shall be notified to the European Commission, subject to: EC Regulation 552/2004 Interoperability Regulations, Article 8 (Notified Bodies).
4.5 4.5.1
CERTIFICATION OF SERVICE PROVIDERS FUNCTION Scope definition of Certification
According to art. 7(2) of regulation (EC) no 550/2004: applications for certification shall be submitted to the national supervisory authority of the member state where the applicant has its principal place of operation and, if any, its registered office. In accordance with the Single Sky Regulations, HANSA is nominated by the Greek State and entrusted with various tasks aimed at ensuring a safe and efficient operation of Air Navigation Service Providers. It is tasked in particular with the verification of compliance of these service providers with the requirements set by the Service provision Regulation n 550/2004 hereafter the Common Requirements), the Regulation EC1035/2011laying down common requirements for the provision of air navigation services. To this end, the HANSA will issue certificates of compliance with the Common Requirements and ensure compliance monitoring and continued supervision of service providers. The SES Regulations (in particular Article 7.3 of Regulation n 550/2004) require that NSAs issue certificates to each air navigation service provider applying for it and fulfilling the conditions set in the Common Requirements. In accordance with Article 7.4 of the same Regulation, NSA can attach additional conditions to the certificates, as specified in Annex II of Regulation n 550/2004. It has however to be noted that the Common Requirements, contain in many respects, minimal requirements. Other international norms, binding on the States, address similar areas sometimes with greater detail or constraints, and States are under the obligation to ensure their full implementation. In particular, although the Common Requirements foresee that States adopt EUROCONTROL Safety Regulatory Requirements (ESARRs) 3, 4 and 5, these ESARRs are not fully covered by the Regulation. In application of Article 28 of the ICAO Convention on international civil aviation, States are responsible for the provision of air navigation facilities and services. They are under the obligation to exercise due diligence in particular with regard to safety aspects. Other international norms must therefore also be taken into account in the establishment of national legal and institutional frameworks and in the allocation of respective responsibilities to regulators and service providers, in order to meet the objective of achieving safe and efficient provision of air navigation services. The extent to which these other norms, common to most of the European States, should be applied by the NSAs in the exercise of their oversight functions within the context of the SES, is currently under consideration, but it should be noted that these norms form an essential condition for the safe provision of air navigation services.
4.5.2
Scope of Applicable Requirements
In the case of the certification scheme established by Regulation (EC) 550/2004, a set of Common Requirements (CRs) constitute the reference against which certification takes place. According to Article 6 of the Service Provision Regulation, CRs shall be established with regard to:
1. 2. 3. 4. 5. 6. 7. 8. 9.
Technical and operational competence and suitability; Systems and processes for safety and quality management; Reporting Systems (e.g. Business plans, Annual Plan and Annual reports); Quality of Services; Financial strength; Liability and insurance cover; Ownership and organisational structure, including the prevention of conflicts of interest; Human resources, including adequate staffing plans; Security. Verification of compliance with regard to these nine categories of the CRs by the NSA is needed before issuing a certificate.
4.5.3
Establishment of Procedure
Prior to the implementation of the certification process by the HANSA, a documented procedure must be developed. The procedure describes how the HANSA will handle the certification of a service provider organisation against the set of common requirements established in the SES framework. The procedure covers all the steps, principles and practices recommended in this model process. The procedure: 1. deals with the common requirements applicable to an applicant in an integrated manner, whilst ensuring priority to the verification of compliance with the applicable safety regulatory requirements in the overall certification process. 2. ensures that the applicable safety regulatory requirements, i.e. the common requirements identified as safetyrelated, are verified in a manner which meets the provisions of ESARR 1. 3. is available to all the existing service provider organisations operating under the responsibility of the HANSA and any other organisation wishing to apply for a certificate. 4. includes all relevant forms for use by applicant organisations. These forms are widely published and are normally aligned with the contents and model forms included in this document.
4.6
DESIGNATION OF SERVICE PROVIDERS FUNCTION
The Regulation (EC) no 550/2004, article 8, on the provision of air navigation services in the single European sky (the service provision regulation), lays down the regulatory requirements for the designation of Service Providers within certain airspace blocks. The designation of a particular eligible Service Provider to a particular air navigation service is the discretionary right of Greece and will be effected by decision of the Minister of Transport, Infrastructure & Networks and documented in a Ministerial Order. A detailed process on ANSPs designation (ATS and MET) is analysed in a separate process that is considered as attachment to this operations manual.
4.7
SYSTEM CERTIFICATION FUNCTION
Approval of the technical systems of a given Service provider (ATS, AIS, CNS, MET) and any subsequent change to such systems shall be subject of the HANSA duties in line with the following references: Regulation (EC) 550/2004 Service Provision Regulation, Article 7 and annex II,
Regulation (EC) 552/2004 Interoperability Regulation, and their amendments Regulation (EC) 1035-2011- Common Requirements ESARR 1 Safety Oversight in ATM, items 1.1g, 5.1a, 5.1d, 5.1f, 5.2e and ESARRs 2-6 Part of the HANSA certification of ATM Technical Systems is to ensure that the systems and their constituents fulfil applicable Essential Requirements, Implementation Rules and Community Specification as specified by the Interoperability Regulation (Regulation (EC) 552/2004). Before a system is put into service, the service provider shall establish an EC declaration of verification, confirming compliance, and shall submit it to the national supervisory authority together with a technical file. The HANSA shall verify that the system and its constituents comply with Essential Requirements and Implementing Rules. In addition the HANSA shall verify compliance with other regulatory requirements, among other requirements associated with safety (see process: Safety Oversights of new system and changes to ATM Systems). Basically, the HANSA will review all technical system documentation, Declarations of Conformity, Declaration of Suitability for Use, as well as documentation related to installation and maintenance of the equipment. The HANSA will develop a report on findings and will request corrective actions and accordingly updates of the systems or their procedures if they are deemed non compliant with requirements. If during the process, the HANSA identifies that the system or its constituents are not compliant with Essential Requirements or Implementing Rules, the HANSA shall, with due regard to the need to ensure safety and continuity of operations, take all measures necessary to restrict the area of application of the constituent or the system concerned or to prohibit its use by the entities under the responsibility of the authority. In addition, the HANSA (Member State) shall notify the Commission of measures taken and the reason therefore. If the Commission does not accept the reasons, the HANSA may be directed to revoke the implemented measures. The HANSA may make use of a Notified Body as part of the assessment of conformity with Essential Requirements and/or Implementing Rules.
4.8
APPROVAL OF OPERATION AND PROCEDURES
Approval of operation and procedures of a given Service provider (ATS, CNS, MET, AIS) is also a task of HANSA according to the following references: Regulation (EC) 550/2004 Service Provision Regulation, article 7 and annex II, Regulation (EC) 1035-2011 - Common Requirements ESARRs 1-6 The HANSA shall review and assess all written procedures and updates hereof as well as their implementation in terms of practical operations carried out by the service provider and to develop report on findings, request corrective actions and according updates of procedures and/or operations if they are deemed non compliant with requirements. The review and assessment may be part of other activities like audits and inspections, but could equally be initiated by a change to an existing procedure requested by the service provider.
4.9
CONSULTATION PROCESS FUNCTION
Organisations must implement their mission and vision by developing a stakeholder focused strategy that takes account of the market and sector in which it operates. Policies, plans, objectives, and processes are developed and deployed to deliver the strategy. Organisations must plan and manage external partnerships, suppliers and internal resources in order to support policy and strategy and the effective operation of processes. During planning and whilst managing partnerships and resources they balance the current and future needs of the organisation, the community and the environment. The role of Management is to develop and implement strategies and policies which will balance the legitimate aspirations of the stakeholders. Therefore a formal process on stakeholders analysis and consultation issues should be in place.
4.10 ANNUAL REPORT

Under the responsibility of its Head the HANSA, produces an Annual Report. This report shall include information as required by respective laws and regulations. Of special importance is the reporting in respect to the safety regulatory oversights, which is defined before.
In addition, the Annual Report shall as a minimum cover the following additional requirements: EC Regulation 549/2004 The framework regulation, Article 12 EC Regulation 550/2004 The service provision regulation, Article 6, paragraph 7 EC Regulation 551/2004 The airspace regulation, Article 7, paragraph 2 and their amendments In addition, the Annual Report shall include progress statements in respect to the implementation of the Business Plan. The HANSA shall make the report available to the Ministry of Communication and Works, the ANS providers and third parties as needed within a specified deadline.
4.11 PEER REVIEW BY COMMISSION

According to EC Regulation 1035-2011, the Commission shall arrange peer reviews of national supervisory authorities by teams of national experts coming from at least three different Member States where they are employed. The team will report accordingly on the reviews results and findings for associated follow-up actions. Therefore, the HANSA must among others be able to demonstrate at any moment its performance, as well as to prepare experts participate to those teams for reviews of other NSAs.
4.12 LICENSING OF ATM/ANS PERSONNEL (EC 550/2004 ART.5, EC 805/2011 ATCO LICENSES, EUROPEAN MANUAL FOR PERSONNEL LICENSING)
This duty covers the management of ATCO licensing by the HANSA. This involves issuance and renewal of licenses, monitoring of compliance with requirements by the ATCO, and suspension or revocation of licenses including management of an appeal process. Managing licensing will further involve appointment medical assessors to verify the medical fitness of the ATCO. Therefore a formal process should be in place to describe the steps to follow for such a management of licensing. Also a process to cover the certification of training providers providing training of Air Traffic Controllers to be licensed must be in place. That means an institute, which wishes to perform training of air traffic controllers within the Community shall be subject to certification by the HANSA. If a training provider wishes to provide training, which can lead to a license as an ATCO, the training provider will apply the HANSA for certification. The HANSA shall access the training providers compliance with national regulatory requirements, including requirement defined by the directive. Certificates may be issued for each type of training. Certificates shall specify the rights and obligations of training providers. The HANSA will subsequently provide continuous monitoring of compliance with the requirements and the conditions attached to the certificates. If the HANSA identified non-compliance, it will then take appropriate measures, which may include withdrawal of the certificate. Monitoring of the training provider may include monitoring of the financial accounts of the provider, if so defined by the State.
4.13 CO-OPERATION WITH THE MILITARY (EC 550 ART. 11, EC 551 ART. 7)
The HANSA shall take the necessary steps to ensure that written agreements between the competent civil and military authorities or equivalent legal arrangements are established in respect of the management of specific airspace blocks. Manual must lay down which Civil-Military Co-ordination procedures are in place, and how they shall be executed.
5
5.1
THE HANSA QUALITY SYSTEM

CONFIGURATION MANAGEMENT AND DOCUMENT CONTROL
The proper functioning of the HANSA is based on a well-established set of regulations and procedures. As the impact of such regulations on external organisations can have paramount importance for their continued existence, the HANSA is obliged to implement a strict configuration management system which ensures that the necessary approvals are obtained prior to the release of any documentation and that subsequent changes are controlled with equal care. The HANSA shall be able to produce the latest, approved version of any official document, together with a trace of the revision history, in all cases. For this purpose the HANSA has established a set of configuration management procedures and practices the configuration management system, which shall be applied for the production, release and control of documentation related to the work internal or external performed by the HANSA. As a public administration operating under the laws of the Republic of Greece, the HANSA will have to comply with government requirements in respect to official documentation. The requirements have been taken into consideration when designing the HANSA configuration management procedures and practices and do not require special attention from personnel (other than the personnel responsible for keeping the configuration management system updated to reflect changes in such government requirements). The list includes document id, title, revision and date of issue of the valid document.
HANSA PROCESSES
Doc. ID 1. 2. 3. 4. 5. 6. 7. 8. 9. Title HANSA_Air Navigation Service Providers Certification HANSA_Air Navigation Service Providers Designation HANSA_ ATM/ANS Training Organisations/ Providers Certification HANSA_ ANSP_ATM/ANS Safety Oversight HANSA_ ANSP_ATM/ANS Quality Oversight HANSA_ANSP_ATM/ANS Security Oversight HANSA_ANSP_Interoperability Oversight HANSA_ANSP_Financial Oversight HANSA_ANSP_Human Resources & ATM/ANS Personnel Oversight Rev 3.0 1.0 1.0 2.0 1.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0 Date 15 May 2012 1 Feb. 2007 4 Apr. 2012 1 Feb. 2010 15 Jan. 2010 16 May 2012 15 Jan. 2010 12 Apr. 2012 17 Apr. 2012 7 May 2012 5 Jan. 2012 16 May 2012
10. HANSA_ANSP_ASM/ATFM Oversight 11. HANSA_Management of Air Traffic Controllers Licences 12. HANSA_Configuration Management & Document Control
ABBREVIATIONS
Area Air Navigation Department Area Control Centre Aerodrome Flight Information Service Air Navigation Services Air Navigation Service Provider Air Traffic Control Air Traffic Control Officer Air Traffic Management Air Traffic Services Air Traffic Safety Engineering Personnel Director General European Foundation for Quality Management Federal Aviation Administration General Director of Air Navigation Hellenic Air Navigation Supervisory Authority Hellenic Civil Aviation Authority Headquarter National Supervisory Authority Single European Sky Service Level Agreement Safety Management Manual Safety Management System
AAND ACC AFIS ANS ANSP ATC ATCO ATM ATS ATSEP DG EFQM FAA GDAN HANSA HCAA HQ NSA SES SLA SMM SMS
LIST OF REFERENCES
The following documents have been used and partly quoted in this document: [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15] [16] [17] [18] [19] [20] [21] Report on the ESARR Implementation Monitoring and Support Programme, Greece (ESIMS) Local Convergence and Implementation Plan (LCIP), Years 2007-2011, Released Issue ESARR 1 Regulation on National ATM Safety Regulatory Framework, by EUROCONTROL EAM 3/GUI 1 ESARR 3 Guidance to ATM Safety Regulators Explanatory Material on ESARR 3 Requirements, issued by EUROCONTROL EAM 3/GUI 2 ESARR 3 Guidance to ATM Safety Regulators Safety Regulatory Aspects of the ESARR 3 Implementation in Small Organisations, issued by EUROCONTROL EAM 3/GUI 3 ESARR 3 Guidance to ATM Safety Regulators ESARR 3 and Related Safety Oversight, issued by EUROCONTROL SRC Policy Doc 3, EUROCONTROL ESARR 3 Use of Safety Management Systems by ATM Services Providers, issued by EUROCONTROL ESARR 2 Safety Regulatory Requirements: Reporting and Assessment of Safety Occurrences in ATM, issued by EUROCONTROL ESARR 4 Risk Assessment and Mitigation in ATM, issued by EUROCONTROL ESARR 5 Safety Regulatory Requirements for ATM Services Providers, issued by EUROCONTROL ESARR 6 Safety Regulatory Requirements for Software ATM, issued by EUROCONTROL EAM 3/AMC Acceptable Means of Compliance with ESARR 3, issued by EUROCONTROL EAM 3/ICAO Consistency between ESARR 3 and ICAO SARPs, issued by EUROCONTROL Common Core Content issued by EUROCONTROL. REGULATION (EC) No 549/2004,The framework Regulation, amended by EC 1070/2009 REGULATION (EC) No 550/2004, The service provision Regulation, amended by EC 1070/2009 REGULATION (EC) No 551/2004, The airspace regulation, amended by EC 1070/2009 REGULATION (EC) No 552/2004, The interoperability Regulation, amended by EC 1070/2009 Implementing REGULATION (EC) No 1035-2011, Common Requirements for the provision of air navigation services Commission Regulation (EC) 2042/2003 of 20 November 2003 on the continuing airworthiness of aircraft and aeronautical products, parts and appliances, and on the approval of organisations and personnel involved in those tasks (notably the drafting has considered Annex II, Part-145) EASA Organisations Certification Procedure, adopted on 3 February 2004 by means of the EASA Management Board Decision 3-2004 concerning the general principles related to certification procedures to be applied by the EASA Agency for issuing certificates for organisations. EASA Internal Working Procedure for Maintenance Organisation Approval (MOAP), Issue 1, 20 December 2004 EASA Internal Working Procedure for Type Certification (TCP), issue 1, 20 December 2004 EASA Internal Working Procedure for Certification support for Validation of EASA Certificates in third countries (CSV) and test witnessing /conformity inspections, Issue 1, 23 August 2005. ISO/IEC Guide 62:1996, General requirements for bodies operating assessment and certification/registration of quality systems. First Edition, 1996
[22]
[23] [24] [25]
[26]
[27] [28] [29] [30] [31] [32] [33] [34] [35] [36] [37] [38] [39] [40] [41] [42] [43] [44] [45] [46] [47] [48] [49] [50] [51] [52] [53] [54] [55] [56] [57] [58]
ISO/IEC Guide 66:1999, General requirements for bodies operating assessment and certification/registration of environmental management systems. First Edition, 1999 IAF Guidance on the Application of ISO/IEC Guide 66, Issue 2, December 2001 EUROCONTROL EAM 1/GUI 1, Edition 1.0 EUROCONTROL EAM 1/GUI 3, Edition 0.1 EUROCONTROL ESARR 2, Edition 2.0 EUROCONTROL EAM 2/GUI 1, Edition 1.0 EUROCONTROL EAM 2/GUI 4, Edition 1.0 EUROCONTROL EAM 2/GUI 5, Edition 1.0 EUROCONTROL EAM 2/GUI 9, Edition 3.0 EUROCONTROL EAM2/COD 2, Edition 2.0 EUROCONTROL TOKAI User Manual, Edition 4 EUROCONTROL EAM 4/GUI 1, Edition 1.1 (Draft) EUROCONTROL EAM 4/GUI 2, Edition 2.0 EUROCONTROL EAM 4/GUI 4, Edition 1.0 EUROCONTROL EAM 5/GUI 1, Edition 1.0 EUROCONTROL EAM 5/GUI 3, Edition 1.0 EUROCONTROL EAM 5/GUI 4, Edition 1.0 EUROCONTROL EATMP Safety Policy, Edition 2.0 EUROCONTROL EATMP Safety Policy: Implementation Guidance Material, Edition 1.2 EUROCONTROL ESARR 6, Edition 1.0 EUROCONTROL SRC POLICY DOC 1, Edition 1.0 EUROCONTROL SRC POLICY DOC 3, Edition 1.0 EUROCONTROL SRC POLICY DOC 4, Edition 1.0 EUROCONTROL Report on the ESARR Implementation Monitoring and Support (ESIMS) Programme, Greece EU Council Directive 94/56/EC, 21 November 1994 EU Directive 2003/42/EC of the European Parliament and of the Council 13 June 2003 ICAO Convention, 8th Edition ICAO Convention, Annex 1, July 2003 ICAO Convention, Annex 11,13th Edition ICAO Convention, Annex 13, 9th Edition ICAO Convention, Annex 14, 4th Edition ICAO Doc 9734, 2nd Edition ICAO Doc 9735, 1st Edition
ANNEX A
THE HANSA ORGANIZATIONAL STRUCTURE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA)
SECTION A
Certification and Service Provision Oversight for Air Traffic Control, Aeronautical Information & Meteorology
SECTION B
Certification and Service Provision Oversight for Communications, Navigation & Surveillance
SECTION C
Planning, Legal support & International Relations
SECTION D
Safety, Quality & Security Oversight
SECTION E
Human Resources & Financial Oversight
SECTION ST
Oversight for Interoperability of systems and procedures
ANNEX B
HANSA HIGH LEVEL RESPONSIBILITIES PER SECTION
A) Certification and Service Provision Oversight for Air Traffic Control, Aeronautical Information and Meteorology Section:
Certification and oversight of the provision of Air Traffic Control services, Aeronautical Information Services and Meteorological services to be used in Air Navigation.
B) Certification and Service Provision Oversight for Communications, Navigation and Surveillance Section:
Certification and oversight of Communications, Navigation and Surveillance service provision.
C) Planning, Legal Support and International Relations Section:

Conclusion of agreements; Establishment of national, European and international rules and regulations and drafting of associated legislation; Drafting of a general action plan; Drafting of an annual activity report; Planning of inspections and audits of air navigation service providers; Granting of derogations from certification as applied for by air navigation service providers; Legal support for the HANSA; Billing for the HANSA's services; Oversight of consultation procedures between Air Navigation Service Providers and bodies involved in the functioning of the Single European Sky.
D) Safety, Quality and Security Oversight Section:

Establishment of safety targets, assessment of safety levels and monitoring of implementation of safety objectives; Assessment and approval of changes to air traffic management systems; Assessment of occurrence reports to identify areas where oversight initiatives should be implemented; Liaising with the Accident Investigation Board; Oversight of quality management and of management of protection of staff, premises and business data.
E) Human Resources and Financial Oversight Section:

Oversight of staff training; Oversight of the staff's professional qualifications and licences; Oversight of staff skill development; Oversight of manpower; Oversight of financial matters and of management of the HANSA charging scheme;
ST) Oversight for Interoperability of Systems and Procedures Section: Oversight to ensure the interoperability of the following systems and procedures:
Systems and procedures for Airspace Management (ASM), for Air Traffic Flow Management (ATFM) and for Air Traffic Control (ATC), in particular Flight Data Processing Systems (FDPS), Surveillance Data Processing Systems (SDPS) and Human-Machine Interface Systems (HMIS); Ground-ground, air-ground & air-air Communication systems and procedures; Navigation systems and procedures; Surveillance systems and procedures; Systems and procedures for the aeronautical information services; Systems and procedures for the use of meteorological information.
ANNEX C
HANSA ORGANISATION & STAFFING (PD 150/2007)
GOVERNMENT GAZETTE VOLUME I Sheet No. 193 13 August 2007 PRESIDENTIAL DECREE No. 150
Organisation and staffing of the Hellenic Air Navigation Supervisory Authority of the HCAA
THE PRESIDENT OF THE HELLENIC REPUBLIC Having regard to: 1. the provisions of: a) Article 25 of Law No. 3446/2006 entitled "Organisation and functioning of authorities for the control of vehicle traffic - regulation of passenger transport and other provisions" (Government Gazette 49//10.3.2006); b) the provisions of Article 20 of Law No. 2503/1997 entitled "Administration, organisation, staffing of the region, settlement of matters for local authorities and other provisions" (Government Gazette 107//30.5.1997); 2. the provisions of Law No. 1338/1983 entitled "Implementation of Community law" (Government Gazette 34//17.3.1983); 3. Regulation (EC) No 549/2004 of the European Parliament and of the Council of 10 March 2004 laying down the framework for the creation of the single European sky (the framework Regulation); 4. Regulation (EC) No 550/2004 of the European Parliament and of the Council of 10 March 2004 on the provision of air navigation services in the single European sky (the service provision Regulation); 5. Regulation (EC) No 551/2004 of the European Parliament and the Council of 10 March 2004 on the organisation and use of the airspace in the single European sky (the airspace Regulation); 6. Regulation (EC) No 552/2004 of the European Parliament and the Council of 10 March 2004 on the interoperability of the European Air Traffic Management network (the interoperability Regulation); 7. Commission Regulation (EC) No 2096/2005 of 20 December 2005 laying down common requirements for the provision of air navigation services; 8. Article 90 of Presidential Decree No. 63/2005 entitled "Codification of the legislation for the government and governmental bodies" (Government Gazette 98//22.4.2005); 9. Decision No. 246717/1.3.2006 of the Prime Minister and Minister for Defence concerning delegation of powers of the Minister for Defence to the State Secretary for Defence (Government Gazette 274//3.3.2006); 10. the fact that the provisions of the present Decree give rise to expenditure under the State Budget of six thousand two hundred and forty euros (EUR 6,240) per annum, which will be covered by appropriations from the budget of the Ministry of Transport and Communications (Special structure 39/120 and Revenue Code Number 0227). 11. Opinion No. 153/2007 of the Council of State on a proposal by the Minister for the Interior, Administration and Decentralisation, the Minister for Economic Affairs and Finance, the Minister for Defence, and the Minister for Transport and Communications, it is hereby decided as follows:
Article 1 Structure and responsibilities
1. The Hellenic Air Navigation Supervisory Authority (HANSA), hereinafter referred to as the "Authority", which shall be answerable to the Governor of the Hellenic Civil Aviation Authority (pursuant to Article 25 of Law No. 3446/2006, Government Gazette, 49//2006), shall be organised at the level of a Directorate and comprise the following Sections: a) Certification and Service Provision Oversight for Air Traffic Control, Aeronautical Information and Meteorology Section b) Certification and Service Provision Oversight for Communications, Navigation and Surveillance Section c) Planning, Legal Support and International Relations Section d) Safety, Quality and Security Oversight Section e) Human Resources and Financial Oversight Section st) Oversight for Interoperability of Systems and Procedures Section
2. The responsibilities of the Directorate, broken down by Section, shall be as follows: a) Certification and Service Provision Oversight for Air Traffic Control, Aeronautical Information and Meteorology Section: certification and oversight of the provision of air traffic control services, aeronautical information services and meteorological services to be used in air navigation. b) Certification and Service Provision Oversight for Communications, Navigation and Surveillance Section : certification and oversight of communications, navigation and surveillance service provision. c) Planning, Legal Support and International Relations Section: conclusion of agreements; establishment of national, European and international rules and regulations and drafting of associated legislation; drafting of a general action plan; drafting of an annual activity report; planning of inspections and audits of air navigation service providers; granting of derogations from certification as applied for by air navigation service providers; legal support for the "Authority"; billing for the "Authority's" services; oversight of consultation procedures between air navigation service providers and bodies involved in the functioning of the Single European Sky. d) Safety, Quality and Security Oversight Section: establishment of safety targets, assessment of safety levels and monitoring of implementation of safety objectives; assessment and approval of changes to air traffic management systems; assessment of occurrence reports to identify areas where oversight initiatives should be implemented; liaising with the Accident Investigation Board; oversight of quality management and of management of protection of staff, premises and business data. e) Human Resources and Financial Oversight Section: oversight of staff training; oversight of the staff's professional qualifications and licences; oversight of staff skill development; oversight of manpower; oversight of financial matters and of management of the NSA charging scheme; st) Oversight for Interoperability of Systems and Procedures Section: oversight to ensure the interoperability of the following systems and procedures: systems and procedures for airspace management, for air traffic flow management and for air traffic control, in particular flight data processing systems, surveillance data processing systems and human-machine interface systems; ground-ground, air-ground and air-air communication systems and procedures; navigation systems and procedures; surveillance systems and procedures; systems and procedures for the aeronautical information services; systems and procedures for the use of meteorological information.
3. The HANSA shall carry out its responsibilities in accordance with the relevant regulatory provisions of the European Union, including the safety regulatory requirements (EUROCONTROL Safety Regulatory Requirements ESARRs), as these enter in force.
Article 2 Staffing of the HANSA and appointment of Heads of Sections
1. The HANSA shall be staffed by permanent staff of the HCAA and Hellenic National Meteorological Service (HNMS) whose professional knowledge and experience is similar or related to the job descriptions of the posts concerned. The allocation of HANSA posts by category and branch shall be as follows: a) branch PE2 (air traffic controllers): nineteen (19) posts; b) branch PE4-TE4 (electronics staff): fourteen (14) posts; c) branch PE3-TE3 (telecommunications staff): ten (10) posts; d) branch PE5 (finance staff): two (2) posts; e) branch TE7 (logistics administration staff): four (4) posts; f) Hellenic National Meteorological Service officials: six (6) posts; g) meteorological specialists: two (2) posts. 2. The staffing of posts in the individual Sections of the "Authority" using National Meteorological Service staff shall be decided by the competent bodies of the Ministry of Defence on the due recommendation of the Director of the National Meteorological Service. The staff concerned shall be seconded in accordance with the provisions of Article 68.4 of Law No. 3528/2007. 3. A permanent official from branch PE2 (air traffic controllers) shall be selected and appointed as Head of the Directorate by the Board of the HCAA. The Heads of Section of the Directorate shall be selected from among officials of branches PE2 (air traffic controllers), PE3-TE3 (telecommunications staff) and PE4-TE4 (electronics staff) by the HCAA Board, and be appointed to the Sections of the HANSA by the Governor of the HCAA. 4. HCAA officials shall require ten years' seniority for appointment to an NSA post. 5. Officials of the HCAA and of the Hellenic National Meteorological Service who are appointed to the "Authority" shall be deemed to be carrying out the duties of the specialist posts which they held prior to their appointment the "Authority".
Article 3 The HANSA shall take appropriate action to provide sufficient training for its staff.
Article 4 Any provision which contravenes those of the present Decree is hereby repealed.
Article 5 The present Decree shall enter into force following its publication in the Government Gazette. The Minister for Transport and Communications is hereby entrusted with the publication and implementation of the present Decree. Athens, 31 July 2007
KAROLOS G. PAPOULIAS PRESIDENT OF THE HELLENIC REPUBLIC
P. PAVLOPOULOS MINISTER FOR THE INTERIOR, PUBLIC ADMINISTRATION AND DECENTRALISATION I. LAMBROPOULOS STATE SECRETARY FOR DEFENCE
G. ALOGOSKOUFIS MINISTER FOR ECONOMIC AFFAIRS AND FINANCE
M. LIAPIS MINISTER FOR TRANSPORT AND COMMUNICATIONS
NATIONAL PRINTING OFFICE: KAPODISTRIOU 34, THENS 104 32,EL. 210 52 79 000, FAX 210 52 21 004 website: http://www.et.gr e-mail: webmaster.et@et.gr
ANNEX D HANSP ORGANIZATIONAL STRUCTURE

The organizational structure of the Hellenic Air Navigation Service Provider (HANSP), pursuant to Law 3913/2011:
AIR TRAFFIC SERVICES MANAGEMENT DIVISION SUPPORT SECTION AREA CONTROL REGULATIONS SECTION APPROACH CONTROL & AIRPORTS REGULATIONS SECTION FLIGHT INFORMATION REGULATIONS SECTION AIR TRAFFIC SYSTEMS OPERATIONAL REQUIREMENTS & SUPPORT SECTION AIR TRAFFIC FLOW MANAGEMENT & AIRSPACE MANAGEMENT DIVISION SUPPORT & BRIEFING SECTION AIR TRAFFIC FLOW STRATEGIC PLANNING SECTION PRE-TACTICAL & TACTICAL PLANNING SECTION AIRSPACE DESIGN SECTION INSTRUMENT PROCEDURES SECTION HELLENIC & FOREIGN AIRCRAFT EXERCISES DESIGN SECTION ATHINAI & MAKEDONIA AREA CONTROL CENTERS DIVISION SUPPORT SECTION AIR TRAFFIC SERVICES PROVISION OF OPERATIONS & MEANS SUPPORT SECTION AIRSPACE MANAGEMENT SECTION FLIGHT INFORMATION SERVICES SECTION AIR TRAFFIC OCCURRENCES INVESTIGATION & ANALYSIS SECTION ATHINAI TMA & ATHENS CONTROL TOWER EL.VENIZELOS AIR TRAFFIC SERVICES DIVISION SUPPORT SECTION ATHINAI APPROACH OPERATIONS SECTION ATHINAI INTERNATIONAL AIRPORT (AIA) TOWER OPERATIONS SECTION AIR TRAFFIC OCCURRENCES INVESTIGATION & ANALYSIS SECTION REGIONAL AIRPORTS AIR TRAFFIC SERVICES DIVISION *ADMINISTRATIVE SUPPORT SECTION *LGTS (THESSALONIKI) AIR TRAFFIC SERVICES SECTION *LGIR (IRAKLION) AIR TRAFFIC SERVICES SECTION *LGRP (RODOS) AIR TRAFFIC SERVICES SECTION *LGKR (KERKIRA) AIR TRAFFIC SERVICES SECTION *LGMT (MITILINI) AIR TRAFFIC SERVICES SECTION *LGAL (ALEXANDROUPOLIS) AIR TRAFFIC SERVICES SECTION *LGLM (LIMNOS) AIR TRAFFIC SERVICES SECTION *LGKO (KOS) AIR TRAFFIC SERVICES SECTION *LGKF (KEFALONIA) AIR TRAFFIC SERVICES SECTION *LGZA (ZAKINTHOS) AIR TRAFFIC SERVICES SECTION
*LGSM (SAMOS) AIR TRAFFIC SERVICES SECTION *LGKV (KAVALA) AIR TRAFFIC SERVICES SECTION *LGIO (IOANNINA),LGHI (CHIOS),LG (MIKONOS),LGSK (SKIATHOS),LGSR (SANTORINI) ATS SECTION *LGKZ (KOZANI), LGKA (KASTORIA), LGKP (KARPATHOS), LGKC (KITHIRA), LGML (MILOS), LGPA (PAROS), LGSO (SIROS), LGIK (IKARIA), LGNX (NAXOS), LGPL (ASTIPALEA), LGKT (KALIMNOS), LGLE (LEROS), LGKS (KASOS), LGST (SITIA), LGKJ (KASTELORIZO), LGRX (ARAXOS) LGPV (AKTIO), LGBL (NEW AGHIALOS), LGSY (SKYROS), LGMG (MEGARA) REGIONAL AIRPORTS FLIGHT INFORMATION SERVICES SECTION AIR NAVIGATION SYSTEMS & INFRASTRUCTURE MANAGEMENT DIVISION *SUPPORT SECTION *AIR NAVIGATION COMMUNICATIONS & RT SYSTEMS MANAGEMENT & MONITORING SECTION *AIR-NAVIGATION NAVIGATION SYSTEMS MANAGEMENT & MONITORING SECTION *AIR-NAVIGATION SURVEILLANCE SYSTEMS MANAGEMENT & MONITORING SECTION *SPECIAL SYSTEMS MANAGEMENT & SUPPORT SECTION ATHINAI & MAKEDONIA AREA CONTROL CENTERS AIR NAVIGATION SYSTEMS DIVISION *SUPPORT SECTION *AIR-GROUND COMMUNICATIONS SYSTEMS SUPPORT SECTION *GROUND COMMUNICATIONS & AERONAUTICAL INFORMATION SYSTEMS SUPPORT SECTION *AIR NAVIGATION CENTRAL MONITORING & REMOTE CONTROL SYSTEMS SECTION *AIR TRAFFIC DATA MANAGEMENT SYSTEMS SUPPORT SECTION *AIR NAVIGATION STUDIES & APPLICATIONS DEVELOPMENT SECTION ATHENS INTERNATIONAL AIRPORT (AIA) EL.VENIZELOS AIR NAVIGATION SYSTEMS DIVISION *SUPPORT SECTION *AIR NAVIGATION COMMUNICATIONS SYSTEMS SUPPORT SECTION *AIR-NAVIGATION NAVIGATION SYSTEMS SUPPORT SECTION *AIR-NAVIGATION SURVEILLANCE SYSTEMS SUPPORT SECTION *SPECIAL SYSTEMS MANAGEMENT & SUPPORT SECTION REGIONAL AIRPORTS AIR NAVIGATION SYSTEMS DIVISION *SUPPORT SECTION *LGTS (THESSALONIKI) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGIR (IRAKLION) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGRP (RODOS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGKR (KERKIRA) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGMT (MITILINI) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGAL (ALEXANDROUPOLIS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGLM (LIMNOS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGKO (KOS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGKF (KEFALONIA) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGZA (ZAKINTHOS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGSM (SAMOS) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGKV (KAVALA) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGSA (CHANIA) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGKL (KALAMATA) AIR NAVIGATION SYSTEMS SUPPORT SECTION *LGIO (IOANNINA), LGHI (CHIOS), LG (MIKONOS), LGSK (SKIATHOS), LGSR (SANTORINI) LGKZ (KOZANI), LGKA (KASTORIA), LGKP (KARPATHOS), LGKC (KITHIRA), LGML (MILOS), LGPA (PAROS), LGSO (SIROS), LGIK (IKARIA), LGNX (NAXOS), LGPL (ASTIPALEA), LGKT (KALIMNOS), LGLE (LEROS), LGKS (KASOS), LGST (SITIA), LGKJ (KASTELORIZO), LGRX (ARAXOS) LGPV (AKTIO), LGBL (NEW AGHIALOS), LGSY (SKYROS), LGMG (MEGARA) AIR NAVIGATION SYSTEMS SUPPORT SECTION
ELECTRONIC APPLICATIONS CENTER & MAJOR MAINTENANCE DIVISION *SUPPORT SECTION *AIR NAVIGATION COMMUNICATION SYSTEMS INSTALLATIONS & MAJOR MAINTENANCE SECTION *NAVIGATION SYSTEMS INSTALLATIONS & MAJOR MAINTENANCE SECTION *AIR TRAFFIC SURVEILLANCE SYSTEMS INSTALLATIONS & MAJOR MAINTENANCE SECTION *SPECIAL SYSTEMS INSTALLATIONS & MAJOR MAINTENANCE SECTION *GENERAL ELECTRONIC EQUIPMENT & LOGISTICS SUPPORT SECTION TELECOMMUNICATIONS MANAGEMENT DIVISION *SUPPORT SECTION *AERONAUTICAL TELECOMMUNICATIONS DESIGN & STANDARDS INTRODUCTION SECTION *AERONAUTICAL TELECOMMUNICATIONS ORGANIZATION & DEVELOPMENT SECTION *ADMINISTRATIVE COMMUNICATIONS & TELECOMMUNICATIONS CENTER SECTION *LGTS (THESSALONIKI) TELECOMMUNICATIONS SECTION *LGIR (IRAKLION) TELECOMMUNICATIONS SECTION *LGRP (RODOS) TELECOMMUNICATIONS SECTION *LGKR (KERKIRA) TELECOMMUNICATIONS SECTION *LGMT (MITILINI) TELECOMMUNICATIONS SECTION *LGAL (ALEXANDROUPOLIS) TELECOMMUNICATIONS SECTION *LGLM (LIMNOS) TELECOMMUNICATIONS SECTION *LGKO (KOS) TELECOMMUNICATIONS SECTION *LGKF (KEFALONIA) TELECOMMUNICATIONS SECTION *LGZA (ZAKINTHOS) TELECOMMUNICATIONS SECTION *LGSM (SAMOS) TELECOMMUNICATIONS SECTION *LGKV (KAVALA) TELECOMMUNICATIONS SECTION *LGSA (CHANIA) TELECOMMUNICATIONS SECTION *LGKL (KALAMATA) TELECOMMUNICATIONS SECTION *LGIO (IOANNINA), LGHI (CHIOS), LG (MIKONOS), LGSK (SKIATHOS), LGSR (SANTORINI) LGKZ (KOZANI), LGKA (KASTORIA), LGKP (KARPATHOS), LGKC (KITHIRA), LGML (MILOS), LGPA (PAROS), LGSO (SIROS), LGIK (IKARIA), LGNX (NAXOS), LGPL (ASTIPALEA), LGKT (KALIMNOS), LGLE (LEROS), LGKS (KASOS), LGST (SITIA), LGKJ (KASTELORIZO), LGRX (ARAXOS), LGPV (AKTIO), LGBL (NEW AGHIALOS), LGSY (SKYROS), LGMG (MEGARA) AIRPORTS TELECOMMUNICATIONS SECTION *RADIOFREQUENCIES & CORPORATE TELECOMMUNICATIONS SECTION AREA CONTROL CENTERS AERONAUTICAL TELECOMMUNICATIONS DIVISION *ADMINISTRATIVE SUPPORT SECTION *FIXED AERONAUTICAL NETWORKS SECTION *GENERAL PURPOSE & GENERAL EMISSIONS SECTION ATHENS INTERNATIONAL AIRPORT (AIA) EL.VENIZELOS TELECOMMUNICATIONS DIVISION *SUPPORT SECTION *AERONAUTICAL TELECOMMUNICATIONS SECTION *CORPORATE & ADMINISTRATIVE TELECOMMUNICATIONS SECTION AERONAUTICAL INFORMATION SERVICES (AIS) DIVISION *SUPPORT SECTION *AERONAUTICAL PUBLICATIONS MODERNIZATION & OPERATION DEVELOPMENT SECTION * PUBLICATION SECTION *NATIONAL AERONAUTICAL PUBLICATIONS SECTION (-SUP-AIC) *NATIONAL AERONAUTICAL MAPS & OBSTACLES SECTION *CREW BRIEFING & AIR TRAFFIC REPORTS SECTION
AIR NAVIGATION MANAGEMENT & DEVELOPMENT DIVISION *AIR NAVIGATION CHARGES CHARGING SCHEME IMPLEMENTATION SECTION *FINANCIAL SECTION *CASH & EQUIPMENT MANAGEMENT SECTION *SYSTEMS, PROJECTS & INFRASTRUCTURE DEVELOPMENT SECTION *TRAINING SECTION *HUMAN RESOURCES MANAGEMENT SECTION *COOPERATION & INTERNATIONAL RELATIONS SECTION SAFETY, QUALITY & SECURITY MANAGEMENT DIVISION *INTEGRATED SAFETY MANAGEMENT SYSTEM SECTION *AIR TRAFFIC SERVICES SAFETY (ATS) MANAGEMENT SECTION *COMMUNICATION, NAVIGATION & SURVEILLANCE (CNS) SAFETY MANAGEMENT SECTION *AERONAUTICAL INFORMATION SERVICES (AIS) SAFETY/QUALITY/SECURITY MANAGEMENT SECTION *HANSP PERFORMANCE & QUALITY SYSTEM MANAGEMENT SECTION *SECURITY MANAGEMENT SYSTEM SECTION *HEALTH & ENVIRONMENT SECTION
ANNEX E EC REGULATIONS
EC_549-2009 EC_550-2004 EC_551-2004 EC_552-2004 FRAMEWORK REGULATION amended by EC_1070-2009 SERVICE PROVISION amended by EC_1070-2009 ORGANISATION AND USE OF THE AIRSPACE amended by EC_1070-2009 INTEROPERABILITY amended by EC_1070-2009
EC_1070-2009 amending EC_549, 550, 551, 552-2004 AIR NAVIGATION SERVICES PROVISION EC_1315-2007 SAFETY OVERSIGHT IN ATM EC_668-2008 EC_482-2008 EC_691-2010 EC_677-2011 COMMON REQUIREMENTS FOR ANS PROVISION SOFTWARE SAFETY ASSURANCE SYSTEM amended by EC_1035-2011 PERFORMANCE SCHEME FOR ANS, amended by EC_677-2011, EC_1035-2011 ATM NETWORK FUNCTIONS amending EC_691-2010
EC_1035-2011 COMMON REQUIREMENTS FOR THE ANS PROVISION amending EC_482-2008 & EC_691-2010 EC_73-2010 QUALITY OF AERONAUTICAL DATA AIS
EC_1034-2011 SAFETY OVERSIGHT amending EC_691-2010 EC_805-2011 EC_176-2011 EC_996-2010 ATCO LICENSES pursuant to EC_216-2008 FUNCTIONAL AIRSPACE BLOCKS INVESTIGATION AND PREVENTION OF ACCIDENTS AND INCIDENTS repealing DIR EC_1994-56
EC_1332-2011 OPERATING PROCEDURES FOR AIRBORNE COLLISION AVOIDANCE EC_255-2010 EC_730-2006 EC_95-1993 COMMON RULES ATFM AIRSPACE CLASSIFICATION SLOTS ALLOCATION
EC_2150-2005 FLEXIBLE USE OF AIRSPACE EC_29-2009 EC_633-2007 REQUIREMENTS FOR DATA LINK SERVICES REQUIREMENTS FOR FLIGHT MESSAGE TRANSFER PROTOCOL (FMTP)
EC_1265-2007 AIR-GROUND VOICE CHANNEL SPACING EC_262-2009 ALLOCATION & USE OF MODE S CODES
EC_2082-2000 EUROCONTROL STANDARDS ADOPTION EC_4130-2011 DECISION 7-7-2011 NOMINATION OF NETWORK MANAGER FOR ATM EC_1794-2006 COMMON CHARGING SCHEME FOR ANS amended by EC_1191-2010 EC_1191-2010 COMMON CHARGING SCHEME FOR ANS amending EC_1794-2006 EASA EC_1701-2002 COMMON RULES IN CIVIL AVIATION & EASA ESTABLISHMENT adapting Article 6 of EC_1592-2002 EC_1643-2003 COMMON RULES IN CIVIL AVIATION & EASA ESTABLISHMENT amending EC_1592-2002 EC_216-2008 COMMON RULES CIVIL AVIATION-EASA,DIR 1991-670-EC,DIR 2004-36-EC,amended by EC1108-2009 EC_1108-2009 amending EC_216-2008 ON AERODROMES ATM/ANS repealing DIR EC_2006-23
EC_104-2004 EC_488-2005 EC_779-2006 EC_736-2006 EC_90-2012 SESAR EC_219-2007
BOARD OF APPEAL EASA EASA FEES AND CHARGES amended by EC_779-2006 EASA FEES AND CHARGES amending EC_488-2005 EASA STANDARDISATION INSPECTIONS amended by EC_90-2012 EASA STANDARDISATION INSPECTIONS amending EC_736-2006
SESAR amended by EC_1361-2008
EC_1361-2008 SESAR amending EC_219-2007 FLIGHT DATA EXCHANGE EC_1032-2006 REQUIREMENTS FOR FLIGHT DATA EXCHANGE SYSTEMS amended by EC_30-2009 EC_30-2009 AUTOMATIC SYSTEMS FOR THE EXCHANGE OF FLIGHT DATA amending EC_1032-2006 FPL PRE-FLIGHT PHASE EC_1033-2006 FPL PRE-FLIGHT PHASE amended by EC_929-2010 EC_929-2010 GNSS EC_435-1998 GNSS ICAO PROVISIONS amending EC_1033-2006
EC_1321-2004 EUROPEAN GNSS STRUCTURE AVIATION SECURITY EC_1254-2009 MEMBER STATES DEROGATION FROM COMMON BASIC STANDARDS ON AVIATION SECURITY EC_300-2008 EC_272-2009 EC_622-2003 COMMON BASIC STANDARDS ON CIVIL AVIATION SECURITY repealing EC_2320-2002 COMMON BASIC STANDARDS ON CIVIL AVIATION SECURITY supplementing EC_300-2008 COMMON BASIC STANDARDS ON AVIATION SECURITY
amended by EC_781-2005, EC_240-2006, EC_831-2006, EC_1448-2006, EC_1546-2006 EC_781-2005 EC_240-2006 EC_831-2006 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_622-2003 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_622-2003 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_622-2003
EC_1448-2006 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_622-2003 EC_1546-2006 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_622-2003 EC_185-2010 COMMON BASIC STANDARDS ON AVIATION SECURITY
amended by EC_357-2010, EC_983-2010, EC_573-2010, EC_358-2010, EC_334-2011 repealing EC_1217-2003, EC_1486-2003, EC_1138-2004, EC_820-2008 EC_357-2010 EC_983-2010 EC_573-2010 EC_358-2010 EC_334-2011 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_185-2010 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_185-2010 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_185-2010 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_185-2010 COMMON BASIC STANDARDS ON AVIATION SECURITY amending EC_185-2010
AIRWORTHINESS EC_1702-2003 RULES FOR AIRWORTHINESS EC_2042-2003 CONTINUOUS AIRWORTHINESS
ANNEX F HANSA PROCESSES

1. HANSA_Air Navigation Service Providers Certification 2. HANSA_Air Navigation Service Providers Designation 3. HANSA_ ATM/ANS Training Organisations/ Providers Certification 4. HANSA_ ANSP_ATM/ANS Safety Oversight 5. HANSA_ ANSP_ATM/ANS Quality Oversight 6. HANSA_ANSP_ATM/ANS Security Oversight 7. HANSA_ANSP_Interoperability Oversight 8. HANSA_ANSP_Financial Oversight 9. HANSA_ANSP_Human Resources & ATM/ANS Personnel Oversight 10. HANSA_ANSP_ASM/ATFM Oversight 11. HANSA_Management of Air Traffic Controllers Licenses 12. HANSA_Configuration Management & Document Control

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HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA)

OPERATIONS MANUAL OF THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY (HANSA)

Edition Edition Date Status Class

3.0 10 May 2012 Released Issue Public

DOCUMENT IDENTIFICATION SHEET

HCAA ANSP HANSA CONTACT PERSON:

NSA Safety Report

ATM SES System TELEPHONE: +30 210-898.4101

Regulations CNS ESARRs UNIT: HANSA

DOCUMENT STATUS AND TYPE STATUS

ELECTRONIC BACKUP INTERNAL REFERENCE NAME: HOST SYSTEM

HANSA OPERATIONS MANUAL Edition: 3.0

HANSA OPERATIONS MANUAL

NAME AND SIGNATURE

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DOCUMENT CHANGE RECORD

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The overall scope of this document is:

The Operations Manual includes the following chapters:

HANSA OPERATIONS MANUAL Edition: 3.0 Released Issue Page 1

HANSA OPERATIONS MANUAL

ANALYSIS OF THE STATES CURRENT CONTEXT

Investigations for civil aviation accidents

Provider of Civil Air Navigation Services

Regulatory Authorities HCAA/ANS-Reg HANSA

Supervisory Authority HANSA

Hellenic ANS Provider (HANSP)

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HANSA OPERATIONS MANUAL

ATC Unit ATHINAI ACC (LGGG) MAKEDONIA ACC (LGMD)

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HANSA OPERATIONS MANUAL

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HANSA OPERATIONS MANUAL

PROVISION OF AIR TRAFFIC MANAGEMENT/AIR NAVIGATION SERVICES

HANSA OPERATIONS MANUAL Edition: 3.0 Released Issue Page 5

HANSA OPERATIONS MANUAL

THE HANSA MANAGEMENT

HANSA LEGAL FOUNDATION

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HANSA OPERATIONS MANUAL

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HANSA OPERATIONS MANUAL

THE HANSA WORKING ARRANGEMENTS AND RESPONSIBILITIES

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HANSA OPERATIONS MANUAL

OVERSIGHT FUNCTIONS Safety regulatory oversight

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HANSA OPERATIONS MANUAL