Women Entrepreneurs Speaker Series

UNLEASH THE IDEAS Small businesses and entrepreneurs earn customer loyalty by building positive relationships, one customer at a time. Loyalty-focused businesses outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer new customers and are more forgiving when problems occur. Debra Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories, interactive exercises and will teach you how to surprise and delight your customers through exceptional service.

Building Customer Loyalty from the Inside Out

Wednesday, February 20, 2013 11:30 a.m. 1:30 p.m.
Waukesha County Technical College Richard T. Anderson Education Center 800 Main Street, Pewaukee Debra J. Schmidt, MS, is known as the Loyalty Leader She helps companies boost . profits by leading the way to greater customer, employee and brand loyalty.
Debra is an author, consultant, trainer and professional speaker. She is in demand as one of the nations top customer loyalty experts helping companies keep more customers, retain more employees, get more referrals and sell more products. As the owner of Loyalty Leader Inc., Debra provides training, consulting and keynote addresses for Fortune 500 companies, small businesses, professional organizations and trade associations throughout the United States. She has a masters degree and over 28 years of business management and sales experience in a wide range of industries. Debra was the executive producer of a television special that was nominated for an Emmy award in 1991. In addition to her frequent television appearances on Fox News in Milwaukee, Debra has been a featured guest on radio shows throughout the United States. Her articles have appeared in hundreds of magazines and on-line publications. Debra is the author of three books: Building Loyalty from the Inside Out, The Extra Mile and 101 Ways to Build Customer Loyalty.

AGENDA
11:30 a.m. 11:50 a.m. 11:55 a.m. 12:00 p.m. 1:00 p.m. 1:30 p.m. FEE REGISTER

Registration Check-in, Networking, Luncheon Buffet Welcome Noelle Youakim, WCTC Small Business Center Spotlight on Success Tanya Wolf, Physique Boot Camps LLC Building Customer Loyalty from the Inside Out Debra Schmidt, Loyalty Leader Inc. Open Networking Adjourn $20 (Lunch included) Online only: www.wctcwess.eventbrite.com Registration deadline: Monday, February 18, at Noon

FUTURE MEETINGS
April 3, 2013 June 5, 2013 September 4, 2013 5:00 p.m. 9:00 p.m. 6:00 p.m. 9:30 p.m. 11:30 a.m. 1:30 p.m. Marketing Madness Networking Event Small Business Connections Women Entrepreneurs Speaker Series

800 Main Street, Pewaukee, WI 53072 Manager Russ Roberts, rroberts@wctc.edu, 262.695.3468 Noelle Youakim, nyouakim@wctc.edu, 262.695.3420
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