Muhammad Suhail Tahir +92-345-8505784 Email: mr.msohail@gmail.com http://people.bayt.

com/suhail-tahir/ Summary
I have more than 5 years of experience in IT industry, with specialties in software analysis, designing & development, system support & maintenance. Have experience in converting challenging business requirements to technical solutions which gave value and competitive advantage. Highly motivated, reliable, responsible, effective problem solver and customer centric.

Certifications

V3 Foundation, IT service management Professional Experience Telenor Pakistan May-2009 to Present Job Title: Business Support System Operations Executive Projects: Role: Business analyst
Online Payment Solution Receive payments online from bank with reliability & security. Update retailer balance instantly, able to pay orders payment with ease. Helps business in revenue collection. Save resources as previously payments posted manually. Customer FAQ Solution Answers to most frequent customer queries (Internet settings, Ringtones & information related to services.) CRO received call and send required information via SMS from solution interface. Extended Customer Experience Decrease talk time of CROs Better load management at call center Closed Group Calls Customers within same company enjoy low rates/free calls. This functionality also helps customer who have group of companies which allows low rates/free calls to their other sibling Companies.

Responsibilities: Postpaid Rating & Billing, Inventory management system Billing o Responsible for Postpaid customers billing end-to-end. o Fixing of failed accounts o Execute Test billing before actual bill run and identify the potential accounts failure. o Execution of bill run and providing files to print house. Monitoring of system processes o Rating, payments, CLP, Dunning etc. o Shell & Pl/Sql script for monitoring & reporting purpose. Service manager o Provide level 2 support, incidents are logged on HP Service manager with defined SLAs from 1 hour to 3 days. Provide resolution within the SLA. System maintenance & Archiving o Responsible for file archiving based on retention policy. o Database tables archiving/deletion based on retention policy. Tools: Infinys Rating and Billing 2.2 & 4.3.8 by Convergys, Oracle, Unix, Pl/Sql IIS, Microsoft Visual Basic.Net

Cogilent Solutions Pvt Ltd ISO 9000:2001 Certified Job Title: Senior Software Engineer

1st Feb-2008 - 31st Feb2009

Responsibilities: Cogilent solution is one of the pioneers in providing online hiring solution in Pakistan. My responsibility includes maintenance, adding new modules, requirement gathering from clients, manage development team. Product: http://www.brightspyre.com Tools: PHP, PostgreSql, Ajax, Xml, Prototype Javascritp framework Full Text Search implementation: Create a full text search base on LUCENE search engine. Tools: Zend framework. LUCENE search engine Achievements: I have taken the initiative for creating internship portal based on the Codeignitor PHP framework. Internship portal: http://internships.pseb.org.pk/ Tools: Codeignitor PHP framework, PostgreSql, Ajax, Prototype Javascritp framework Allainet Private Limited. 17th Jul-2006 to 31st Jan-2008 Job Title: Software Engineer Products: http://www.weblo.com , http://www.shopit.com

Responsibilities: Information gathering, Requirement analysis, Documentation, Implementation, Keep track of tasks, Unit testing, Deploy to development server Testing on development server, Error and bugs removal, Maintenance after deployment on live server. Tools: PHP5, Mysql 5.0, WinCVS, Fusebox 4, CodeIgnitor, Prototype (Javascript), script.aculo.us, AJAX, XML, RSS, Curl

Training Infinys Rating and Billing 2.2 Training: 16th Nov- 27th Nov 2009 DOC1 Training Education BS (Computer Science) 2003-2008 CGPA: 3.0
International Islamic University Islamabad.