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Agenda
Who we are
SQS. The worlds leading specialist in software quality. More than 30 years of experience in various vertical markets IT solutions are the key driver for successful business operations What we provide High-quality services and tools: SQS solves your software problems Expertise: know-how from more than 7,000 executed projects
References
Case studies and clients opinions
Who we are
SQS Group
More than 30 years of prosperous operations Over 7,000 completed projects The customer base includes 20 FTSE-100 companies, half of the DAX 30 companies and nearly a third of the STOXX-50 companies
The SQS philosophy is to help our customers improve the quality of their business solutions.
SQS Group
Revenues in USD m
200 228 188 260
169 110 69 77
2004
2005
2006
2007
2008
2009
2010
2011
Employees
1,900 1,450 430 468 733 1,012 1,450 2,1001)
2004
2005
2006
2007
2008
2009
2010
2011
Management Consulting
Other (1%) Financial Media & Entertainment (1%) Defence (1%) Chemical/Petroleum (1%) Gaming/Gambling Health/Pharma/ Medical & Food
8% 22%
25%
Segments
3% 2%
Electronics/ Equipment
2% 2% 3%
Telecommunication
Government & Public
4%
6%
Sectors
21%
Retail& Logistics
6%
65%
Testing in projects and QM consultancy
Manufacturing
13%
Energy & Utilities
14%
Insurance
USA/RSA/India Nordic
8% 4%
Other European
7% 11%
82.3%
Resources
Geographies
45%
3% 2%
Switzerland Germany
25%
UK/Ireland
Successful projects
Please feel free to use this slide (group wide customers) or the next one
When are you going to join our satisfied customers? (customers India/USA)
Logistic / Retail
Media / Entertainment ATRONIC Blue Square Eurobet Reuters THQ Warner Brothers
Successful projects
Tech Software & Services BMC Software Copyright Clearance Center Covelix Getwell Networks Glodyne
Online gambling / Video games Blue Square OpenBet Pocket Gems THQ Warner Brothers
This and the next two slides provide an argumentation for independent and
Market studies prove the need for independent testing. If you dont need pure play software testing. this, please feel free to remove them.
and more Moreindependentcompanies look into testing and the offerings of an increasing number of service providers mature. It seems that independent testing is shaping as a separate market segment.
23
15
18
19
24
15
51 46 49
53
46
51 44
ensuring that IT systems perform effectively are the main priorities of company and IT managers. Systematic software testing is a key factor for everybody who wants to achieve these objectives.
27 16 1994 1996
26 1998
28
34
29
35
32
34
2000
2002
2004
2006
2008
2010
Failed
Challenged
Succeeded
79% of survey respondents think that poor testing has a significant impact on the company in terms of costs
34% state they do not have a consistent approach to testing 68% agree that they will have to adapt their testing to compliance and regulatory requirements Only 20% have no problems in the first few months after the go-live of the product
29%
6%
65%
No Answer
SQS USA Inc. | Corporate Presentation | August 2012 | 11
There are three ways for testing on projects: Using a pure play Test Specialist is the most efficient way.
1
~75% Development One General Contractor (GC)
SI 1 GC SI 2
Purchaser only deals with one party General Contractor mark the own work SI 1 and SI 2 are separated
SI 1 TS 1
Parties can work trustfully on the same objectives Two contracts TS might be integrated by contract with SI, but with a direct reporting line to the client
~25% Advantages
Test
Disadvantages
Two contracts Working on the same objectives can be a problem as many SIs use testing as a back door entrance to development work
has been fueled Much of the recent growth in outsourced application servicesthe development by customers engaging independent testing services where provider is separate from the provider performing the testing.
Bill Martorelli, Forrester Research
SQS USA Inc. | Corporate Presentation | August 2012 | 12
SQS is the pure play market leader. Including system integrators it is no. 5 in Europe and no. 10 worldwide.
Pure Play Test Specialists
SQS
DNV-IT Plan IT Imbus MTP Thinksoft FHG/IESE Acial Amsphere Chakkilam Tesnet Maverick QA Infotech Quality House Genilogix Keytorc ps-testware RTTS Experior Squerist Assurity 15 14 13 12 12 12 12 10 10 9 7 7 7 7 6 6 5 5 5 CSC 70 UST Global Steria 75 75 Mahindra Hexaware 100 100 TCS HP Infosys 300 280 Accenture Cognizant 340 300 20 25 28
System Integrators
189
Cap Gemini
IBM
Wipro
420 420
240
200
Logica
SQS
189
Immune
KJR
(m)
25
50
100
200
(m)
75
150
300
600
We are a global service company and the worldwide market leader for Smart Quality Solutions.
Our vision We are the accepted global market leader for Smart Quality Solutions. As the independent partner we are our customers first choice.
Our mission We continue to build a global service company by attracting and developing extraordinary talent, which enables us to help our customers improve the quality of their business solutions.
Our values Passion for quality Professional partnership Employee excellence Responsibility Honesty and integrity
What we provide
With more than 40 services we assure software quality at various levels: QM, QA for products and processes, Testing.
We help our clients to adapt their software fully to meet the needs of new markets, which are changing at an ever faster rate.
Rudolf van Megen Chief Executive Officer
SQS consults the business on the design even before the start of an IT project, oversees quality management during development and tests the results. These services are based on our methodical expertise, on our own testing solutions and on our vast experience with all other established tools on the market.
In many of its large customer projects SQS provides the full range of independent quality services.
Plan
6 months 1 year
Build
1 2 years
Run
Typically 10 years or more
Management Consulting
What we provide
The SQS portfolio covers all aspects of software quality management and testing.
Supporting Services
Quality
Process Improvement Quality Management Business & Strategic Consulting Training & Conferences
Technologies Industries
What we provide
Our unique methodology PractiQ ensures high quality delivery of all quality services throughout the entire life cycle.
With PractiQ we provide our own best practice standards for testing and quality management services. Our services comprise of delivery kits to ensure a consistent proven approach to managing the clients delivery expectations and goals (Quality, Time and Cost).
Delivery Model
Monitoring & Controlling Initiating Planning Executing Closing
Services
Performance Testing Code Analysis Test Automation Functional Testing Health Check
Test Management
Technology Solutions
Early Error Detection Test Asset Optimisation Requirements Engineering Test Automation FaQtory L&P Test Package
What we do
Our through-it-all quality service portfolio covers all aspects of assuring the quality for all final and intermediate results.
Business Demand
Requirements
Development*
Testing
Acceptance
Rollout
Process
Test
Functional
Acceptance
Consulting
Methodology
Testing
Non-functional
Testing
Environment
Definition
Requirements
Testing
Test
Management
Insurance
Finance
Automation
Test
Management
Intelligence
Test Reviews
Agreement on test iteration, determination of test objects Allocation of test packages to the tester Creation/provision of test data Execution of automated tests Documentation of exceptions
Lessons learned & measures Modification of existing test cases incl. test documentation/ automation Extension to include new test cases incl. test documentation/ automation
SQS Managed Testing Services industrialise software engineering and make the companys IT fit for future technologies and solutions.
Automation
SQS Managed Testing Services fit perfectly into the existing test processes of our clients.
Run
Module test Integration test
Conception Conception
Realisation Realisation
Acceptance test (RIT) System test
ImplemenImplementation tation
Build
Scope of client (from the perspective of the Managed Testing Service)
Test planning Project scope definition Architecture definition Creation of specialised designs Transfer tray design at SQS Providing test infrastructure and data Acceptance of the implemented test cases Overall management and controlling of test management Organisation and ensuring of communication Tracking and maintenance of the current functions and concepts Ensuring ongoing operation
Consistent test management and status reporting throughout the entire development
SQS USA Inc. | Corporate Presentation | August 2012 | 22
SQS Software
This and the next slide are about our tool, SQS-TEST/Professional. I am not sure if
The SQS-TEST/Professional Suite consistsare going to sell this in USA, so you of four modules. please feel free to delete if not needed.
SQS-TEST/Professional is based on the experience from more than 7,000 completed client projects. SQS-TEST/Professional has been derived from practice and focuses on functional testing.
Test Center
SQS Software
The modules of SQS-TEST/Professional take the entire test process into account.
Dashboard for analysis across tools
Requirements
Test Planning
Release
Capture Replay
SQS-TEST/Professional modules
SQS-TEST/Professional supports the tasks of all employees involved in the test and their roles. The multitude of interfaces allows smooth integration of SQS-TEST/Professional into existing IT infrastructures.
SQS USA Inc. | Corporate Presentation | August 2012 | 24
Not sure if Research and the Innovation Groups (next slide) are interesting for
With new technologies and innovative solutions we your customers. Please remove, if not influence the market. needed.
SQS Research & Service Development Objective: Optimise and enlarge the service portfolio offered by SQS Carry out research on specific topics which could have an impact on SQS business Co-operate with analysts (e.g. Gartner) to look into market trends Establish and support topic-related communities (Innovation Groups) within SQS Group
SQS Consultant Client
SQS Services
Innovation Groups
SQS Innovation Groups are topic-related communities with participation from all parts of SQS group.
SQS Innovation Groups cover three different areas:
SAP Testing Enterprise Architecture Quality Microsoft ALM Solutions PLM Testing
Automotive Engineering Avionic Engineering Banking Defense Insurance Services Legal Services Utilities
SQS Training
As we are not offering training in USA, I think we can remove this slide.
Courses on software quality management and testing since 1994: 750 courses with some 5,300 participants per year Highly qualified trainers with know-how from IT testing projects and long-time consulting experience Core training, additional training and skills top-up in the fields of development, software test and quality management SQS supports all major certification programmes and process models: ISTQB, IREB, CAT, iNTCCM, ECQA, ISSECO, ITIL, iSQI, SEI CMMI, INTACS, SPICE, Automotive SPICE and Test SPICE All trainings are available as open courses, or as in-house courses at your place of business
Core training to strengthen your skills Additional training to continue your development Skills top-up to personalise your training
Twelve roles build the target groups of SQS training: Quality Manager Test Manager Requirements Engineer Developer Functional Tester Agile Tester Test Automation Specialist Performance Test Specialist Test Environment Specialist Security Testing Specialist
Our iqnite conferences sparked the awareness for software quality and testing worldwide.
For more than 15 years, the iqnite conferences (formally Software and Systems Quality Conferences) have brought together IT managers and professionals.
Conferences worldwide: Germany, Austria, Switzerland, United Kingdom, Nordic, Australia, South Africa More than 2,000 participants annually Lectures, experience reports, tutorials and exhibitions Trends, technologies and the latest strategies Know-how transfer directly from practitioners The meeting place for the software quality community
Johannesburg London
Stockholm
Dusseldorf
Vienna
Geneva
Zurich
Sydney
SQS USA Inc. | Corporate Presentation | August 2012 | 28
References
Managed Services: regression automation need more or different ones, please you covers thousands of test cases. check the file
CaseStudies_Powerpoint_EN
Objective Automation of existing test cases for regression testing Challenge Scale the regression automation to cover a few thousands of test cases Solution Large-scale test automation through Test Automation FaQtory Scalability through assembly-line model Tools and utilities increase consistency and productivity of the teams, while also reducing person-dependency Output-based pricing Multi-year engagement using agile methodology Benefits True partnership between customer and SQS, with each partner focusing on core competency Risk in successful deployment of automation fairly transferred to SQS Output-based pricing incentivizes efficiency for year-on-year benefit
SQS USA Inc. | Corporate Presentation | August 2012 | 30
Challenge The core banking system Avaloq is subject to four releases per year (each with up to 200 changes) Bank imports bug fixes at two-weekly intervals
Solution Many software tests have been outsourced to SQS in the context of a Managed Service Agreement Analyses of existing test cases and test processes to prepare and plan test automation Cleared definition & separation of tasks within testing process SQS falls back on its test centre in Cairo, ensuring that the confidentiality & integrity of SGKBs data could be guaranteed Benefits Increase in quality of the results of software testing Cost reduction in test execution of around 10% (in 5 years) More efficient deployment of internal employees Test automation has stabilized business processes Peak capacity periods of employees have returned to normal 70% of test cases run automatically
SQS USA Inc. | Corporate Presentation | August 2012 | 31
Objective Optimisation of requirements documentation for a new Teachers Pension and Payroll System Challenge Creation of correct, complete and verifiable requirements documentation Early defect removal Solution Use of a tried and tested SQS PractiQ Methodology and associated Requirements Validation tools Extensive check of requirements followed by a detailed report Benefits The requirements are now verifiable The requirements are now more complete time saving Less ambiguity in the text lowering the risk of misinterpretations Traceability is now possible from the requirements definition stage
SQS USA Inc. | Corporate Presentation | August 2012 | 32
Objective Protection of core SAP software against both fraud and failure, auditability of embedded processes Challenge Ensuring that new or changed codes would not cause systemic failures in SAP solutions Putting safeguards in place against malicious activity Solution Identification of 19 critical business areas that needed to be regularly tested Creation of automated testing workflows for each of these highlighted areas Benefits Reduction in administrative effort translates into significant operational cost savings Use of automation allows end-to-end testing to be completed in approximately 20 minutes An individual test can be restarted within a few minutes
SQS USA Inc. | Corporate Presentation | August 2012 | 33
Objective Development of a separate IT environment for systematic testing Challenge Systematic test management and analytical quality assurance software and systems Solution Adoption of software tools for test and quality management Training the personnel in the methodological and systematic implementation of testing procedures Introduction of best practices in testing and QM Integration of all tools Mapping of automated testing processes Benefits SQS-TEST/Professional ensures automated testing processes and regular reports and evaluation The SQS-TEST/Professional dashboard ensures greater transparency and control. The system quality is sufficiently robust for further expansion and the tools used can be integrated and expanded.
SQS USA Inc. | Corporate Presentation | August 2012 | 34
Objective Reducing the complexity of testing Challenge Establishing a testing procedure that ensures uniformity and transparency in spite of decentral company structure Solution Set up of a central, largely automated testing environment Transfer of all data that is relevant to software testing along with the testing archive to a specially designed, virtually available testing server Automation of fundamental testing tasks and processes with the aid of SQS-TEST/Professional Benefits Testing runs are now less complex and achieve higher-quality results. Testing data, processes and results are available centrally Distribution of testing tasks swiftly and without any problems via a protected VPN connection
SQS USA Inc. | Corporate Presentation | August 2012 | 35
Professional testing solution, Beta Systems automated fundamental testing tasks and processes.
SQS has been our exclusive testing provider for over 4 years []. SQS has created customised processes to fit Blue Squares business objectives and has helped drive quality into our software development lifecycle.
Objective Efficient, competitive software development Challenge Unpredictable Game Results to verify all test conditions and returns to player Integration to various external systems such as OpenBet, Reports etc Highly Regulated Domain Solution SQS was brought for functional, compliance and compatibility testing as well as test automation for regression testing. SQS also provided on-site testing support for critical projects when ever required. Benefits Strong domain expertise Flexible team size to accommodate customers peak and off peak workload Offshore facility ensure quick turn-around time during testing
SQS USA Inc. | Corporate Presentation | August 2012 | 36
A high level of product quality and efficient software development are crucial points for success.
The SQSTEST/Professional tool offers diverse integration possibilities: standardised interfaces exist for all prevalent tools of software development and software testing.
Angelika van Geldern, Head of QA with SPS
Objective Efficient, competitive software development Challenge Ensuring a competitive pace of software development for new and existing systems Maintaining a high level of product quality for expansions and adjustments to new requirements Solution By using SQS-TEST/Professional, large sections of the developed software, e.g. the in-house accounting system Billit, can be tested in automated manner. Diverse integration possibilities through numerous interfaces allow a high degree of flexibility for new and existing projects. Benefits Reduction of the test expenditure by 30% through automation On-time delivery in compliance with the required quality Automated, smoothly running replication tests for expansions and early detection of errors
Customer quotes
approach based on SQSs the field The methodical a significant contribution to expertise insuccess of testing made the overall of the project.
Jrg Vanhoefer, Project Manager, Hamburger Hafen und Logistik AG
SQS provided the flexible approach and tight project management skills we needed, with a pragmatic way of working that focused on meeting our business requirements.
Julian Bolton, Business Systems Manager, Princes Limited
made significant contribution to us reducing risk SQS hasproductadevelopment and we have been ablethe saveof errors in to time and money as well.
Mike Stacey, CTO, Vodafone Ireland
computing Business, 13 July 2012: Opinion: Developers and testers must work as a team [...] The business case for thorough and timely software testing could hardly be more compelling: the stark truth is that the later in the product development lifecycle a failure is identified and fixed, the more expensive the fix, and the greater the risks of potential damage to an organisations reputation [...]
Testmagazine.co.uk, 28 February 2012: Software testing as a growth market [...] with test optimisation on the rise, organisations are increasingly looking to managed testing services. [...] The awareness of the commercial added value of flawless, fail-safe corporate applications is increasing, and as a result companies are actively seeking opportunities to improve both software and the organisation of testing while meeting budget constraints.
Digitaljourney.com, 2 April 2012: QUEST 2012 SQS presents keynote on the future of software testing in 2012 and beyond SQS will also be presenting its unique offerings like Test Automation FaQtory and Managed Testing Services [...]