ACTIVATION ERROR CODES FOR WINDOWS 8

ERROR CODES REASON 0xC004C4A2 0xC004C060 0xC004C003 SCREEN MESSAGE The product key didn't work. Try a different key, or buy a new one. PROVIDE RECOMMENDED STEPS KEYs ONLY IF REASON

BLOCKED KEYS

PROVIDE KEY ONLY IF SYSTEM Key Leaked to Internet or BOARD REPLACED & ACTIVATION (no injected key) in replacement MB. FAILS IMMEDIATELY/WITHIN 3HRS Windows is no longer activated due a) Recommend Customer to contact to changes in the configuration since MS per error screen with Proof of Windows was first activated. Caused Purchase by swapping motherboards among b)PROVIDE KEY ONLY IF SYSTEM PCs, or moving the Windows BOARD REPLACED & ACTIVATION installation hard drive to a different FAILS IMMEDIATELY/WITHIN 3HRS PC. a) PROVIDE KEY ONLY IF " NEW SYSTEM" WITHIOUT ANY HARDWARE CHANGES & ACTIVATION FAILS b) OR SYSTEM BOARD REPLACED & a) Caused by missing CBR (computer ACTIVATION FAILS built report) for new systems IMMEDIATELY/WITHIN 3HRS b) Excessive hardware changes on c) Other situation with no MB new systems prior to activation replacement/ refer customer to MS c) Missing Key on Replacement & DO NOT provide a key .THIS Motherboard SITUATION IS STILL BEING ASSESSED & WE WILL PROVIDE AN UPDATE LATER (including hardware changes on brand new system) a) PROVIDE KEY ONLY IF " NEW SYSTEM" WITHIOUT ANY HARDWARE CHANGES & ACTIVATION FAILS b) OR SYSTEM BOARD REPLACED & ACTIVATION FAILS IMMEDIATELY/WITHIN 3HRS For all other situations, refer customer to MS or escalate to CSAT

0xC004F00F

ROT ERROR

This PC isn't activated anymore. If you reinstalled Windows or made changes ONLY IF to your hardware recently. You can contact customer support for help

0xC004C051

OOT on 1st Activation

This preinstalled version of Windows can't be activated. Contact your PC ONLY IF manufacturer for assistance, or buy a new key

0xC004C770 0xC004C008

ALREADY USED KEY

This product key is already being used on another PC. Try a different key, or ONLY IF buy a new one.

Caused by using same key on multiple systems

0xC004C052

MISSING CBR

This preinstalled version of Windows can't be activated. Contact your PC manufacturer for assistance, or buy a new key

YES

Provide a key over the phone and capture details in CRM.

Escalate to MBRDPK@lenovo.com immediately

ACTIVATION ERROR CODES FOR WINDOWS 8 (DO NOT PROVIDE KEY)

ERROR CODES REASON 0x80072efd 0x80072EE7 0x8004cf44 0xC004C4B1 0xC004C4B0 0xC004C4AB 0xC004C4A9 0xC004C017 NO INTERNET CONNECTIVETY CERCUMVENT ACTIVATION FAILURE KEY BLOCKED IN SPECIFIC REGION SCREEN MESSAGE If you want to activate online, you need to connect to the Internet-or you can call us. There are files on your PC that are preventing activation. You need to buy and reinstall a new version of This product key doesn't match the region you're in, so try a different region This PC isn't activated anymore. If you reinstalled Windows or made changes to your hardware recently. You can contact customer support for help This product key can only be used to restore Windows on PCs that have Windows pre-installed. You can activate windows on the phone PROVIDE RECOMMENDED STEPS KEYs NO Recommend Customer to either connect or contact MS for manual phone based activation Recommend Customer to either purchase a new key or contact Microsoft Recommend customer to change region in country preference or contact MS Recommend Customer to contact MS per error screen. REASON

No Internet

NO NO

Fraudulent activity Trying to activate license outside region it can be acquired. Caused by multiple activation on same system. (e.g.: reinstalling image and activating )

0xC004F00F

RIT ERROR

NO

0xC004C016

COA KEY

NO

Refer customer to Activate by Phone

OEM COA key (from label) entered to activate.

0xC004F010 0xC004F005 0xC004F004 0xC004C4A5 0xC004C4A4 0xC004C010 0xC004C00F 0xC004C00E 0xC004C007 0xC004C004 0xC004C001

INVALID KEYS

This product key didn't work. Try a different key, or buy a new one.

NO

PC no longer matches whats recorded in MS database . Caused a) Recommend Customer to MS for due to hardware changes resulting activation a different hardware hash once the b) If no resolution, escalate to CSAT CBR is submitted. Damaged Team Windows files can cause some of these errors.

0xC004C007 0xC004C004 0xC004C001 0xC004B001 EXPIRED LICENCSE/PRE RELEASE KEYS Network issue during activation. This version of Windows is expired. Install the latest version to activate.

Team

Windows files can cause some of these errors.

0xc004FC07

NO

Refer customer to purchase a new key or contact MS

Low Probability

Windows can't be activated right now. Try activating Windows later. If Windows files this issue persists, contact Microsoft 0xC004C4AE: . may be damaged. Customer Service and Support online to activate Windows. INVALID LICENSE 0xC004B005: Windows can't be activated right Date/Time now. Try activating Windows later. If mismatch between the PC this issue persists, contact Microsoft and the activation Customer Service and Support online to activate Windows. service Resetting the licensing components SERVICE CONNECTION ISSUE Windows can't be activated right now. Try activating Windows later. If this issue persists, contact Microsoft Customer Service and Support online to activate Windows. Windows couldn't be activated right now. We'll keep trying to activate it for you.

0xC004FC03:

NO

Refer customer to MS for support per error screen

Low Probability

0x80072F8F

NO

Refer customer to MS for support per error screen

Update the date/time before activation

0x8007007B:

NO

Refer customer to MS for support per error screen

Low Probability

0xC004C014 0xC004C013, 0xC004C012,

NO

Refer customer to MS for support per error screen

Low Probability