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PRINCIPLES OF COMMUNICATIONS SubCourse: PD2301 Edition: B

1. The purpose of the Informationa/Instructional meeting is to Provide a learning experience for attendees Provide an exchange of information Provide an emotional uplift to attendees Permit attandoes to ask questions 2. The _____ barrier to effective communication can be characterized by the receiver becoming irritated or angered by the information. Motivation Misuse of words Lack of interest Emotion 3. The four basic elements of the communication process are: communicator, message, receiver and feedback. True False 4. What confuses readers the most? Unfamiliar words Wordiness Inconsistency Abstractions 5. A problem is defined as: Serious repercussions Choosing the best alternative from the many offered
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Competition among groups for the best alternative Gap between what is wanted and what is actually happening 6. The five principles of effective writing: accuracy, brevity and completeness, clarity, coherence, and consistency, may be applied separately. True False 7. Why does the Army usually use the expository writing style? It allows the writer to convey facts, opinions and ideas The writer establishes his authority with this style It is the easiest style to master It establishes a suitable readability level 8. Irritated receivers may not be able to focus on a message's concept. True False 9. The major purpose of transitioning is to: Ensure smooth progression from one point to the next Alert audience to conclusion of a main point Emphasize relationship between points Alert audience to beginning of a new point 10. What kind of feedback should you give when you review others? General feedback Specific feedback 11. Which of the following is a challenge of information management? Computer technology is expensive Increased complexity of managing Availability of computers Computer literacy of recent college graduates

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12. Which term best describes the need or problem that a program will satisfy/solve? Output requirement Flowchart Task listing Input requirement 13. An abstract word is one that refers to objects we can directly experience, such as a rifle, chair or table. True False 14. When you use jokes and personal experiences to create interest in your explanation, the most important requirement is that they areOriginal Related to the subject Factual and accurate Reliable laugh-getters 15. Nonverbal communication is NOT extremely important to interpersonal communication. True False 16. Acronyms and jargon may never be used in effective writing. True False 17. _____ is a verbal or nonverbal response to verify the speaker's message. Dialog Listening Communication Feedback 18. Persuasion is more effective if the communicator directly attacks the
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position of the audience. True False 19. What must you do before you begin to write? Determine if document is formal Know the purpose Understand subject thoroughly Put bottom line up front 20. Which of the following is a barrier to effective Problem-Solving/Decision Making meetings? Timely commitment to carry out decision Coordination of efforts Attendees' pride Competition 21. In communication theory, which element initiates the communication process? Message Communicator Receiver Feedback 22. Information is Management's tool A resource Free Data 23. What is an example of a systems software? MS-DOS Daily transactions OSS
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"Floppy" computer disk 24. People tend to communicate more easily if they share similar backgrounds, age, income, level of education, etc. True False 25. Preparing to listen is a mental and physical process. True False 26. Conununicators must possess proper attitude, knowledge and _____ to communicate effectively. Training Responsibility Skill Values 27. Which action must be accomplished in the introduction? Determine depth of students' knowledge/experience Arouse student interest in the subject Establish positive instructor self-concept Explain administrative procedures for conducting class 28. By counting the rate of words spoken by a speaker, you can use the rate differential to improve your listening comprehension. True False 29. What should you do before calling, conducting or attending a meeting? Understand purpose of the meeting Distribute the agenda List the people that will attend the meeting Obtain background knowledge for the meeting
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30. As communicators, there are three basic characteristics that we must recognize in ourselves. Which of the following is NOT one of those basic characteristics? Skill Feedback Knowledge Attitude 31. Effective communicators must possess large measures of Attitude Intelligence Motivation Empathy 32. According to the rate differential, the average speaker speaks faster than the average listener listens. True False 33. A communication failure occurs from lack of common core experience because Abstract words have no specific mental image Words symbolize more than one action You have different backgrounds and experiences The same word can represent anything you wish 34. Communication isn't difficult or complicated since it only comprises 4 elements. True False 35. Which of the following is NOT a barrier to communication? Time at which message is sent Confusion between words and meanings Misuse of words
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Lack of a common core experience 36. Establishing good eye contact and searching for audience feedback will help hold their attention. True False 37. What symbol is at the start and end of a flowchart? Parallelogram Oval Rectangle Diamond 38. Which of the following is NOT a good example of the nonverbal communications you may use? Use facial expressions to emphasize points Use gestures to add meaning Establish eye contact with your audience immediately Relax and use the lectern to lean on 39. The three main parts of an oral presentation are-Introduction, explanation, and summary Application, examination, and critique Lecture, conference, and demonstration Explanation, demonstration, and application 40. Which of the following is an active process? Listening Hearing 41. Which strategy increases ability to make acceptable decisions for Problem Solving/Decision Making meetings? Keeping agenda open Win/Lose among groups
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Communication and mutual understanding Competition among groups for the best solution 42. For a lesson on how to troubleshoot and repair an engine, which system of organization would be most appropriate? Logical sequence Main headings or groups Chronological Functional sequence 43. Which of the following is the best example of an external source of information? Weekly staff meetings Organizational database Textbooks Co-worker's head 44. Which one of the following is an example of a guideline for good communicators to follow? Be dogmatic Try to draw attention to minor points of difference Stress difference between yourself and audience Try to reach your own conclusion by using the audience's method of reasoning 45. Cognitions--thoughts and thought processes--are based largely on: Intelligence Emotions Attitude Experience 46. Which of the following best describes an Expert System? Provide spreadsheets and assist project planning Draw on past experience to solve problems Operationally control daily transactions
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Share and transfer paper documentation 47. Listening to viewpoints that oppose your own set of values may _____ your viewpoint. Mentally prepare Emotionally block Mentally challenge Morally weaken 48. Notes should be: Taken during personal conversation As detailed as possible Taken only if you don't have a very good memory As brief as possible 49. Listening is an acquired skill that can be taught and improved. True False 50. Management information systems are most important because they Exploit high technology for competitive advantage Establish priorities for goal achievement Derive solutions from scientific decision-making Screen relevant from superfluous information 51. An agenda is important to a meeting because it Allows one person to direct meeting Focuses attention on issues, not personalities Provides direction Fills the time allotted 52. As communicators, we should be aware of our receivers' skills and knowledge. True
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False 53. During the feedback process, the receiver now becomes: Communicator Transmitter Supervisor Messenger 54. Which of the following barriers may cause you to have problems communicating with someone who is from a background not similar to yours? Lack of common core of experience Misuse of abstractions Confusion with symbols None of the above 55. When speaking to an audience you do not lower the volume of voice to create emphasis since it is harder to hear. True False 56. Three main functions of managing information are the following; Planning, programming, retrieving Planning, implementing, evaluating Generating, processing, disseminating Receiving, processing, retrieving 57. Which of the elements in communication theory provides feedback? Receiver Communicator Message None of the above 58. Which system traditionally uses mainframe computers for huge data volumes?
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Electronic Data Processing Decision Support System Knowledge-Based System Office Support System 59. Information relayed from one person to another through personal contacts is known as interpersonal communication. True False 60. Gestures and colors are examples of communication modes. True False 61. The attitude, knowledge and skill of the communicator is more important than that of the receiver. True False 62. Which of the following best describes function(s) of Information Services Staff? Prepare applications software Motivate managers and foster commitment Identify information needed and how to use it Establish priorities 63. When you are the reviewer of one of your subordinate's communications, don't try to impose your style or personal preferences. True False 64. As someone who is being reviewed, you should argue or defend yourself if your reviewer disagrees with you. True False
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65. How should you write your document for your audience? Write a document for the mid level of your audience Write informally for audience acceptance Use a formal style for uniform appeal Target to the audience members with the least knowledge, training and background 66. When is an informal writing style used? A regulation guiding training for units After action reports for the commander Technical Manuals Suggesting a course of action to one of your soldiers 67. When people attempt to communicate with each other, each makes certain assumptions about the _____ of the other. Education Thought processes Lack of interest Income level 68. The formula for developing main points in oral instruction is SEW. What do the letters S-E-W stand for? State objective, exemplify, and weigh student responses State the point, expand, and wrap up Summarize preceding point, explain next point, and wait for questions State the point, examine students, wrap up 69. The best example of computers as management tools to the management process is Keeping track of budget expenditures A program telling the computer what to do Identifying how to use information Allowing availability of information

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70. Why is it important to put the purpose of the document up front? Establishes expository form of writing Establishes the chief reason for your writing Tells your readers what they will gain from it Includes the three elements of the writing situation 71. In communication theory, which is the final element of the communication process? Feedback Message Communicator Receiver

You received a passing grade of 87%.

Your official grade will be posted to your records within the hour. Missed Question 1 9 16 22 32 47 48 55 62 Reference PAGE 3-35 PAGE 3-10 PAGE 4-6 PAGE 5-1 PAGE 2-9 PAGE 2-10 PAGE 2-11 PAGE 3-21 PAGE 5-8

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