Which airline must be chosen in Christmas, by Travelgenio and Travel2be

After analyzing the 1st survey about satisfaction and tencency airlines travelers, promoted by Travelgenio and Travel2be, we can reveal who are the airlines customers and what do they think about the flight companies and on the specific issues of their travel experiences. Now that Christmas holidays are here, it's interesting to see the passengers opinion. Who are the passengers? According to the surveys conclusions, the airlines customers' age is between 41 and 55 years old, they have some type of university degree and they are working. The actual tendency is the online reservation, used by the 70,47% of the asked travelers. Best and worst valorated flight companies In some of the survey questions, the 145000 passengers were asked about the 15 companies with the highest turnover. The final ranking was: Company 1 2 3 4 5 6 7 8 9 10 11 12 13 % satisfaction 78,91% 77,55% 74,36%

KLM 85,20% Lufthansa Air Berlin Air France

Swiss 74,63% Alitalia74,36% TAP Portugal73,58% Air Europa 73,13% Iberia 68,97% US Airways 68,25% Aerolneas Argentinas British Airways Vueling 63,62%
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64,14%

63,85%

14 15

Easyjet Ryanair

60,56% 54,00%

As we can see, despite all companies are satisfactory for users, there is an important difference between first and last places. Talking about the best valorated ones, they stay on that place because of the comfortability and punctuality. Regarding the worst companies, they have positive aspects such as price or the check-in facility. In concrete aspects, which company has the best valoration? One of the most important parts of the survey were the concrete questions of the travel experience. From the answers, the best company attending to the check-in facility or the aircraft cleaning is Easyjet. Vueling is the best company on staff's attention during the flight, while, if the question focuses on the overall comfort during the journey, British Airways rises to the best place. One of the questions was about the included luggage or the luggage extra taxes, and Aerolneas Argentinas heads the positive replies. US Airways is the best positioned one in loyalty programs and the hand luggage space, while KLM takes first place if we point the space reserved for legs. Price and punctuality gives a clear name for the customers: Ryanair.

ABOUT TRAVELGENIO Travelgenio and Travel2be are an online travel agency, founded in 2010 in Spain by Mariano Pelizzari. With presence in main European countries, this company is specialised in flights, hotels and rent cars. Actually, Travelgenio is in its international expansion process looking for its consolidation in Europe and also in Latin America. One of its current goals this year is to complete its portfolios expansion to answer the real needs of the customer and travelers.

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CONTACT Travelgenio and Travel2be Communication Department press@travelgenio.com http://blog.travelgenio.com/sala-de-prensa C/Santa Leonor 39, 4 28037-Madrid (Spain)

I Estudio de satisfaccin de usuarios de compaas areas -Noviembre 2012-