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A Project Report on United Bank Limited

Submitted To: Submitted By:

Madam Maria Ishtiaq Muzammil Shah Muhammad Usman Bilal Ahmed


Institute of Management Sciences Peshawar

In the name of Allah, the most merciful & the most mighty

By the grace of ALLAH the Almighty and the benevolence of Prophet MOHAMMAD (Sallal-laho Alaihe Wa Alehi Wasallam), we have been able to present this project report. After studying about Financial Institutions theoretically one desire to develop practical skills either by working in an organization or by doing project work on an organization. Financial Institutions are crucial for the economic well being of a country. They play an important role in the development of the country. Banking industry has always played a vital role in the success of economies. The practice is carried out since primitive ages. Multinational banks are now dealing in money and are laying the foundations for countries to stand on their own feet. The project work proved to be extremely helpful in learning about the functions and operations of a bank and how different kinds of procedures at bank are carried out. Although, this single project work is not enough to know delicately about every aspect, but somehow it had the initial touch of being in a practical world. Banking is both a sacred and sophisticated profession. In Pakistan United Bank Limited has always been in the forefront of this profession and stands on 2nd position in ranking of commercial banks.

During this project work at United Bank we tried our level best to acquaint our self with the operations of the bank and as a result learnt a lot. What we have learnt during our project at UBL is being presented here for the readers. We are very grateful to many people, whose help and support at different stages of our work enabled us to write this report. I would like to thank all the staff members of United Bank Limited especially Mr. T. J. Shariq, whose interview help us a lot in our project work. We believe that the process of learning never stops. This report is the first step towards the long journey of acquisition of knowledge .May Allah
be with us in all tests of times.


To our Parents & To our Teachers

Table of Contents: S. No
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34

Introduction Historical Background Organizational Structure Key People Board of Directors Executive Committee UBL Worldwide Stock Data UBL Key Data Main Focus Topics to Discuss Loans & Cards UBL Address UBL Businessline UBL Cashline UBL Credit Card UBL Drive UBL Money UBL Pay Plus Services UBL Wiz UBL Netbanking UBL e-statement UBL Hamrah UBL Wallet Remittances (Tez Raftaar) Types of Deposits UBL Business Partner Rupee Transactional Account UBL Basic Banking Account UBL UniFlex Account UBL UniSaver Account Foreign Currency Savings Account Secure Investment Opportunities

Page #
1 2 3 4 4 4 5 5 5 6 6 6 7 8 9 10 16 19 20 21 21 23 25 27 27 29 30 30 31 33 33 35 35 37

35 36 37 38 39 40 41

UBL Profit COD Regular Term Deposit Receipts Foreign Currency Term Deposit Receipts Special Notice Deposit Receipts Contribution to the Economy Bank Charges References

37 38 39 40 41 42 43

United Bank Limited is the 2nd largest Commercial Bank of Pakistan. Its main Industry is Finance. It has total assets of more than Rs. 550 bn. It has 1079 branches in Pakistan. It has 700 online branches in 400 cities almost in every city of Pakistan. It has 383 ATM machines of its own. It is the member of 1 link due to which its cards (Debit & Credit) are acceptable on more than ATMs. Also it has joined hands with Visa Network due to which its cards are acceptable at 900,000 ATMs world wide. It has 17 branches overseas which are located in different countries of the world. i.e United States of America, Canada, China, Iran and so on. Its representative offices are in Tehran, Kazakhstan, and China. It has joint venture with National Bank of Pakistan in United States of America by the name of United National Bank Limited.

Historical Background:
The decision to establish UBL was taken in June 1959 and the company was registered on July 24, 1959. United Bank Limited started the operations on November 7, 1959. On 9 th November 1959 the Gazette of Pakistan notified and included UBL in its list of scheduled banks operating in Pakistan. The bank continued its operations as private banking company until 31st December 1973 when it was nationalized by the government of Pakistan. (Regime of Butto) The bank was working as nationalized bank when the government decide to privitize some banks. So the privitization program started in 1991. 51% of the smaller Muslim Commercial Bank successfully sold. Thereafter, via an employee buyout, the smallest Allied Bank sold. Privitization of the larger but more problematic United Bank

successfully attempted 3 times between 1991 & 1996. Meanwhile its condition continued to deteriorate and the market share fell from 27% to 7%. At the end of the year 1996 the bank had: Negative Equity Heavy and continuing operating losses du to: Overstaffing, 21,500 employees Overbranching, 1,701 branches NPLs (Non performing loans), 60% of total loans

A lack of systems and controls across the board. Demoralized staff, declining deposits and market share.

Now the management decide to take some preventive steps to make the performance better and to put united bank on a progressive track once again. So they made a strategy consisting of three phases: Phase One: (Jul Dec 97) Stem the Bleeding

Phase Two: (Jan Jun 98) Create Key Building Blocks

Phase Three: (Jul 98 Onwards) Consolidate and position for growth

So according to the strategy they first focus on key people. They made strong board of directors by hiring people from Private sectors and also took CEOs from major local and foreign companies. They change 33 key positions and identify internal seniors to retain and drive change. They downsize the staff from 21,500 to 8,525 in order

to cut the costs. They reduce the number of branches from 1,701 to 1,112 and focus on rationalization of branches and zones. They arrest the NPLs and block 80,000 deposits in default. They start rebuilding oversease network. They facilitate the recovery of bad debts by setting up specialized remedial management units. They implement technology plan by making the zones or regions PCbased. They then build oversease franchises, develop strategies, staff up, clean out NPLs and improve the services. They deepen corporate banking efforts and implement SME strategy to protect top consumer relationships. Due to all these steps the market share quickly increase from 7% to 10% and the performance improved. The overall purpose was to reposition it for privitization. In 2002 the government of Pakistan sold it in an open auction, main sponsers include Abu Dhabi group and Best Way group having 25.50% of its shares each. While the balance is held with the government of Pakistan and the general public. In 2002 it merged its operations in the UK with those belonging to National Bank of Pakistan to form United National Bank Limited, of which it owns 55%, with National Bank of Pakistan owning the remainder. Since its privatization the bank has been successfully turned around and remains a robust and strong performer in all major segments of its operations.

Organizational Structure:

Key People:
Key People of United Bank Limited Bank includes: His Highness Sheikh Nahyan Mabarak Al Nahyan Chairman Sir Muhammad Anwar Pervez Deputy Chairman

Agha Hasan Abidi Founder

Board of Directors:
His Highness Sheikh Nahyan Mabarak Al Nahyan Chairman Sir Muhammad Anwar Parvez OBE Deputy Chairman Mr. Qasim Ilyas President & CEO Mr. Omain Zaid Jafar Al Askari Director Mr. Zameer Muhammad Chaudrey Director Mr. Ahmed Waqar Director Dr. Asfhaque Hasan Khan Director Mr. Aqeel Ahmed Nasir Company secertary & Chief Legal Mr. Abdul Rauf Malik Director Mr. Ameer Karachiwala SEVP/Group Chief Financial Officer Mr. Ejazuddin Group Executive/Audit & Inspection Group Mr. Salahuddin Khan AVP

Executive Committee:
Mr. Qasim Ilyas President & CEO Mr. M.A. Manan Group Executive Consumer/Commercial Banking Mr. Numan Hussain Group Operations & Technology Head Miss. Risha Mohyeddin Group Executive Treasury & Capital Markets Mr. Ameer Karachiwala - Group CFO

Mr. Ayaz H. Shamsi Group Executive Human Resources Mr. Muhammad Ejazuddin Group Audit & Inspection Head Mr. Tariq Mohar Group Business Support/Collection Head Mr. Mohammad Asghar Group Commercial Bank Head Mr. Ali Sameer

UBL Worldwide:

Stock Data:
Current Price (10/29/2008): 68.25 (Figures in Pakistani Rupees)

United Bank Limited Key Data: Figures in Pakistani

Currency. Ticker Exchanges UBL KAR Country Major Industry Sub Industry 2007 Sales Currency Fiscal Year Ends Share Type 51,585,553,000 (Year End Jan 2008) Pakistani Rupee December Ordinary Employees Market Cap Shares Outstanding Closely Held Shares Pakistan Finance Commercial Banks 9,532 69,049,808,100 1,011,718,800 465,496,234

Main Focus:
United Bank Limited Focuses on the following categories. Consumer Banking Commercial Banking Corporate Banking Investment Treasury

The Bank offer many services and Products in the fields mentioned above, but we will discuss in general some of the functions perform by the bank.

Topics to duscuss:
The topics we are going to discuss in this

report includes: Loans and Cards Services Deposits Contribution to the Economy Bank Charges

These topics cover many of the fields mentioned above. Different kinds of loans, services and deposits are offered by UBL in different fields. i.e Consumer Banking, Commercial Banking & Corporate Banking etc.

Loans and Cards:

UBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking and financing services. You as an individual or a group can gain and benefit the most through UBL Loans and Cards. In UBL you get friendly, efficient and attentive personalized banking services a unique banking relationship experienced by each UBL Client. You can utilize the following services: UBL Address UBL Businessline UBL Cashline UBL Credit Card UBL Drive UBL Money UBL PayPlus

UBL Address:

Owing a house of your very own is a charished dream. A lot of hard work and planning is involved in making this dream come true. Thats why, at UBL we aim to make your decision easier, by offering you the right ingredients that can help you realize your dream with absolute convience. UBL Address empowers you to become the proude owner of a home by offering a variety of products and pricing options that are flexable yet affordable. So choose the best product option and pricing to suit your needs. With UBL Address, you can not only buy a new home but can built your dream home the way you want. Buying a Home: Why rent when you can buy? Buying a home of your choice has never been so easy, UBL finance your dream up to 80%, so you can easily a house or apartment that best fits your requirements. So go ahead and start the search for your dream home because with easy and affordable installments you need not think of renting a house when youve got UBL Address. Building a Home: What do you do with an empty piece of land? Construct your dream house with all the aesthetic details youve ever wished for. Theres nothing like building your perfect home, your way. With every detail in place like the elegant French windows or the perfectly manicured lush green lawn, just the way youve always imagined. By chalking out well planned fund tranches at each phase of the building process, UBL Address brings you your dream house one step closer. Floating & Adjustable Rate Options: Enjoy unparalleled freedom by choosing the most flexible and affordable rates. Be in control of your financial outflows by opting for a pricing plan thats most suitable for you: i.Floating Rate: In this option you, get a fixed rate for a period of 12 months, which get re-priced annually. (Upward or

downward, only to the extent of Kibor) ii.Adjustable Rate: Your mark-up rate will be fixed for a period of 3 years, and will be adjustable after the fixed rate period. However, after completion of 3 years, the rate will be floating and will be revised annually (upward or downward only to the extent of Kibor) Markup rates are calculated on the basis of the prevailing one year Karachi Inter-Bank Offered Rate (KIBOR*), which is taken as the base rate. A margin that varies from one pricing option to another is charged over and above the base rate, the details of which are as follows: Segment Salaried SEP/SEB Priching KIBOR + 3.5% = Applicable Markup Rate KIBOR + 4.5% = Applicable Markup Rate

The applicable markup rate will be the rate prevailing at the month of booking. This will be communicated to the applicant through the Repayment Schedule. *KIBOR is defined as the average rate ask side for one year tenure as published on Reuters Page KIBOR or as published by Financial Market Association of Pakistan in case Reuters Page in unavailable. Eligibility Criteria: The eligibility criteria is very simple that includes: Minimmum Monthly Income: Rs. 15,000/Age: 23 to 65 years Resident: Pakistani

Self Employed Businessman/Professional or Salaried Individual Minimum Loan Size: Rs. 500,000/-

If you fill up this Criteria, then do not waste your time any more, go and join hands with UBL and fullfill your dream. UBL is there to help you because UBL is, where you come first.

UBL Businessline:
UBL Businessline a complete solution to all your Business Financing needs. With UBL Business Financing facility, you can now take your business to greater and newer heights, and achieve the level of success that you truly deserve. It is a Credit Line/ OD Facility against Residential Property. It is an evergreen credit line that the customer can use for his/her business expansion. UBL Businessline is a running Finance facility that not only provides funds for growth but also enables you to capitalize on profitable opportunities. With UBL Businessline, now you will surely say: Ab Hui Kamiyaabi Meri Manzill .

The features that this businessline facility is offering are very amazing and fits best to the needs of the small businessmen. You can get the following benefits by availing this facility. Utilize up to Rs. 10 million: Now, UBL Businessline credit line is here to solve all your cash flow problems. You can utilize up to Rs.10 million with the help of which you can now focus on your business expansion and growth. LTV as high as 70%: UBL Businessline offers you the facility of availing a financing of up to 70 % of your property value. Now that you can avail a higher amount against your assets, you can plan your growth and expansion exactly the way you want. Markup of utilized amount only: With UBL Businessline, now you

no more need to pay for the entire credit line that you own. Businessline gives you the facility to pay mark up only on the amount that you utilize. Suppose the bank has given you a credit line of Rs. 10 million but you have utilized only 2 million out of that, so you do not have to pay markup on Rs. 10 million but on 2 million only. Wide Accessibility: UBL Businesslines availability in major cities like Karachi, Lahore, Faisalabad, Islamabad & Rawalpindi, is complimented by UBL s countrywide branch network enabling our customer to access his account, and deposit or withdraw cash, no matter where he stands within the country. Eligibility Criteria: If you fall in the following criteria, then UBL Businessline is just the right choice for you :

Minimum monthly income: Rs. 25,000 Age: 25 65 Resident: Pakistani. Self Employed Professional / Self Employed Businessman.

UBL Cashline:
UBL Cashline is a flexible loan that provides you cash up to Rs.500,000 without any security requirements. It empowers you to take control of your finances. UBL Cashline is aimed to make your life easierZINADGEE ASAAN. Whether you are a salaried individual or a businessman, UBL Cashline takes care of your cash requirements. UBL Cashline offers you: Flexibility: No fixed monthly installment. Principal repayment at your convenience.

No prepayment penalty. Markup only on utilized amount.

Empowerment: For the first time in Pakistan, you can now control your markup. Enjoy lower markup on higher utilization of funds. Markup calculated on daily outstanding balance. Continuous line of credit.

Convenience: With UBL Cashline you can have instant access to cash through the entire UBL network. Also you will be given an ATM/Debit Visa card which you can use at 900,000 ATMs and 22 million outlets worldwide. Its a secured and clean lending facility that requires no colateral as security. In addition all UBL Cashline customers are automatically registered on UBL Netbanking, through which you can avail numerous Netbanking features such as: Bill Payment Funds transfer Account update Statement of accounts etc.

Eligibility Criteria: If you are A salaried person of 21 to 60 years and your monthly net salary is Rs. 25,000 or more; OR A self employed business person/professional of 21 to 65 years and your monthly net take home income is Rs. 100,000 or more.

Then you are eligible for UBL Cashline, so feel free to avail this facility and make Worry free payment of bills, shopping, childs education, short-term business needs or just about any thing you can think of!

UBL Credit


Welcome to the world of UBL Credit Cards, the most exciting and vibrant credit card brand in Pakistan. We offer you a range of innovative and exciting cards that is not only powered by the security of chip but also enable you to personalize it any way you want. Pakistans 1st Chip Credit Card that guarantees you both enjoyment and high value. It assures you global acceptability in more than 22 million establishments worldwide in 130 countries and in more than 12, 000 outlets within Pakistan. CHIP based credit cards have globally proven to be the most secure way of conducting credit card transactions. This unique high tech CHIP guarantees your financial security while conducting transactions on credit cards, both within Pakistan and around the world. Features & Benefits: Your UBL Credit Cards exciting and value added features will change your life in a manner which will ensure that you constantly enjoy living it. With UBL Credit Card (Mazy Main Raho), you can avail the following:
Low Balance Transfer (Save Big Time):

Now you can really save big time with your UBL Credit Card Balance Transfer Facility! You have the opportunity to pay off balances you owe to other banks through your UBL Credit Card on a low balance transfer rate. Transferring your balances to your UBL Credit Card is simply a phone call away, just call our 24-hour You First Phone Banking at 0800-

11-825. You can also fill in the Balance Transfer form included in the Welcome Pack and mail it to the UBL Card Centre address mentioned on it. Alternatively, you may simply use the drop box facility available at all designated Card Payment Branches nationwide to forward your application. Note: Balance Transfer request may take from 7 to 10 working days to process.
24 Hours Customer Service:

By simply calling our 24 hour You First Phone Banking at 0800-11-825 or logging onto our website www.ubl.com.pk , you can avail the following facilities on your UBL Credit Card, 24 hours a day, and 7 days a week. Complete online access to your card account including credit card transactions and billing statements. Chip Rewards information Pay UBL Card bill

Cash Advance:

You can now withdraw cash through your UBL Credit Cards instant cash advance facility from any designated UBL Card Payment Branches nationwide and more than 780,000 ATMs and financial institutions worldwide displaying VISA/PLUS logo. The service charges for cash advance will be applied from the day of the transaction. A cash advance fee will also apply for each cash withdrawal.
Up to 4 Free Supplementary Cards:

To share the value, excitement and benefits of your UBL Credit Card with your loved ones, your UBL Credit Card offers you up to 4 free supplementary cards. For your convenience, both your own, and the supplementary card transactions will be clearly itemized in your monthly statement. This will let you know at a glance how the spending took place and who spent how much, hence making it easier to manage the spending on

each of your cards. The more spending there is on your supplementary cards, the more Free Roadmiles or Classic Reward points are earned on your account. Also, the supplementary card holder benefits by earning instant and exciting UBL Chip Rewards on his/her own card. The limit on all supplementary cards can be controlled according to your instructions at the time of application, or later by a simple phone call to UBLs 24-hour You First Phone Banking at 0800-11825.
Buy To-day Pay Later:

Your UBL Credit Card gives you the financial flexibility to buy today and pay after a month at no extra charge. You have the option of paying a minimum 5% of the outstanding balance or any other amount of your choice up to your total account balance. A service charge of only 3.25% per month will apply to whatever remaining unpaid balance that is carried forward.
Credit Guardian:

UBL takes care of its Credit Cardmembers payments in time when they cannot. UBLs Cardmembers can now get total peace of mind and insure themselves against unforeseen emergencies. In the event of any temporary disability where UBL Cardmember is unable to pay his/her monthly dues, Credit Guardian will allow payment of the outstanding monthly amount. Moreover, in the unfortunate event of permanent disability or death, the entire outstanding amount will be waived off. Credit Guardian Facility is available for a minimal fee, charged automatically on the card balance every month. Cardmembers can opt for this facility by calling our 24-hour You First Phone Banking at 0800-11-825.
Free Travel Accident Insurance:

Each time UBLs Cardmembers use their UBL Credit Card to purchase airline, train or bus tickets, they are

automatically covered against any sort of accident that might befall them while traveling. The coverage amounts are: Classic Card: Up to Rs. 3.5 Million Gold Card: Up to Rs. 7 Million

Zero Loss Liability:

Isnt it comforting to know that if you lose your card, you have nothing to worry about! You are covered for all fraudulent charges made on your card as soon as it has been reported lost to UBL. So make sure that you report the loss immediately upon discovery at UBLs 24 hour You First Phone Banking at 0800-11-825. Rest assured that with your UBL Credit Card, you are completely secure against loss and theft. Collection of Card: The Card shall be collected by the Cardmember from the Bank or couriered to the Cardmember at the discretion of the Bank (pursuant to such conditions as are or may be specified by the Bank). The Card must be signed by the Cardmember and/or Supplementary Cardmember as the case may be, immediately on receipt thereof in the space provided for signature. Activation of Card: In order to activate use of the Card, the Cardmember and/or Supplementary Cardmember, upon receiving the Card, shall to communicate agreement to activation thereof by calling the You First Phone Banking. Loss of Card/Disclosure of PIN: If the Card is lost or stolen or liable to be misused or the Cardmember or the Supplementary Cardmember suspects that someone else may have discovered the PIN or security details, the Cardmember or the Supplementary Cardmember must inform the Bank immediately by using the emergency 24-hour telephone number 0800-11825 (international telephone number +92-2190336600, 90336601) or any such number as communicated by the Bank in writing. The Bank will then close / block the Card Account to

stop use of the Card. The Cardmember shall send within three (3) days of informing the Bank by telephone, as above, to the Bank a written confirmation of the loss, theft, or misuse or disclosure together with such particulars thereof, including copy of relevant police report, as may be required by the Bank. The Cardmember agrees that the Bank has the right to recover and the Cardmember shall be responsible for and pay all Charges and/or Cash Advances before the closure / blocking of the Card Account / Card by the Bank pursuant to clause 10.1 above. Any lost or stolen Card subsequently recovered by the Cardmember shall immediately be returned to the Bank without further use. The Cardmember shall not use the PIN after reporting any third party disclosure thereof to the Bank. The Bank in its absolute discretion, may issue a replacement Card for any lost or stolen Card on these Terms and Conditions or such other Terms and Conditions as the Bank may deem fit. Note: The Cardmember or Supplementary Cardmember shall not in any manner handover the Card to any third person and in such case, without any prejudice to any other remedies available to the Bank, the Cardmember shall be liable for all Charges and liabilities, Card Transactions, and / or Cash Advance as a result thereof. Payment: The Bank shall every month send a Statement of Account to the Cardmember and the Cardmember shall pay at least the Minimum Payment Amount stated therein by the Payment Due Date. In the event that the Bank is unable to send a Statement of Account for any reason, the obligations of the Cardmember under these Terms and Conditions to the Bank shall not cease and all applicable Charges and Liabilities and other costs and expenses payable under these Terms and Conditions shall continue to accrue and for the purpose of calculation and establishment of the date on which the payment is due, the Bank may select a date each month as the Payment Due Date. If the Cardmember effects full payment of the Balance outstanding in the Card Account on or before the Payment Due Date subject to the collection of the required Service Fee and other fees for Cash Advances payable under clause 6.2 for the period covered by the relevant Statement of Account, the Bank will not charge any Service Fees.

If the Cardmember effects payment of any amount less than the Balance then outstanding on or before the applicable Payment Due Date, the Cardmember agrees to pay a Service Fee or such other percentage as the Bank may specify from time to time of the Balance then outstanding in the Card Account. If the Cardmember fails to effect payment of at least the Minimum Payment Amount on or before the applicable Payment Due Date, in addition to outstanding amounts then due and payable, the Cardmember agrees to make payment of the amount prescribed from time to time by the Bank in the Schedule of Charges.

If the Cardmember fails to pay the Minimum Payment Amount in any previous Statement of Account by the Payment Due Date stated therein, then and without prejudice to the Banks rights and remedies, the Cardmember shall pay to the Bank, in addition to paying the applicable Minimum Payment Amount for the current Statement of Account, all arrears in the Minimum Payment Amount payable for earlier periods, and any and all delayed payments, Cash Advance or other fees relating thereto and all other applicable costs and expenses by the Payment Due Date specified in the current Statement of Account. In the event the Cardmember exceeds the Credit Limit without that Banks prior written approval, the Cardmember will pay, on demand such unauthorized excess over the Credit Limit together with any costs and expenses in relation thereto. How & Where to Pay your Monthly Card Payments: For the monthly payment of your UBL Credit Card bill, you can simply use any of the following payment channels:
Cheque Payments: (Drop Box or by Mail)

Simply send a cheque in favor of UBL Credit Card Center (address pre-printed on Card Payment envelope enclosed with your card billing statement), or Through the drop box facility available at all designated branches (see the designated Card Payment Branches address on the card payment envelope enclosed with your card billing statement).

Please remember to write your name and credit card number at the back of the cheque and send it enclosed with detached payment slip from the bottom portion of your card statement.

You First Phone Banking at 0800-11-825:

If you are already a UBL account holder, then paying your UBL Credit Card bill is as easy as making a phone call. Simply call UBLs 24 Hours You First Phone Banking at 0800-11-825 where our Phone banker will assist you in making your payment.
UBL Netbanking:

Being a UBL account holder, you can pay your monthly card bill online by simply logging onto www.ubl.com.pk.
Cash at Counter:

You can make cash payment at all designated UBL Card Payment Branches nationwide during banking hours. Renewal of Card: The Bank may issue a new Card or Cards automatically unless instructed otherwise and also that the Bank reserves the right in its sole discretion not to reissue a card or renew the Card. The Cardmember shall continue to remain bound by these Terms & Conditions and any arrangements thereto. Please Notice the Following: The Cardmember shall be responsible for the safe custody of the Card and shall ensure the same in case of the Supplementary Card. Any loss, theft of the Card or handling of the Card by an unauthorized person in any manner shall be the exclusive responsibility of the Cardmember. The Bank shall be entitled as its sole discretion, to demand return of the Card and/or immediate payment of all amounts outstanding under the Card Account at any time without assigning any reason or notice and without any liability to the Bank. The following charges may be levied on Card members from time to time as per the rates notified either through the Schedule of Charges which is available at all the Banks branches, at the Banks website or by the bank giving the Cardmember due written notice of the same:

Joining Fee, Annual Fee Supplementary Annual Fee Service Fee Cash Advance Fee Late Payment Fee Returned Checque Fee Overlimit Fee Credit Protection Fee (Credit Guardian) Cash Payment Processing Fee Statement of Card Account on Special request for a period Earlier that one month Checque/Cash Pickup Fee Card Replacement Fee Utility Bill Payment Fee Foreign Transaction fee Account Maintenance Fee Visa/Master Card Transactions Arbitration Charges for Disputed

LITE PLAN Service Fee LITE PLAN Processing Fee LITE PLAN Repayment Charges Balance Transfer Facility Charges

The Bank may from time to time as it deems fit in its absolute discretion, impose additional fees, charges, etc. or amend any fees, charges etc. upon giving the Cardmember due written notice of the same.

UBL Drive:
UBL Drive is a unique auto financing product which offers you features, options and flexibility unmatched by any other bank, because at UBL, You come first. You can finance not only a New Car but also an Old one of your own Choice. You can also cash your car and can select different payment options. New Car Financing: UBL Drive allows you to drive away in your own car by making a down payment of just 15% and to top that with low monthly installments. Used Car Financing: With UBL Drive you can buy your favorite used car (up to 5 years old) at the most affordable rates. Cash Your Car: UBL Drive is not just a car loan; its a financing facility that gives you Cash on your car, you can get up to 75% of your car value. Drive in with your car and drive out with cash. Just bring the car of your choice to an authorized dealer for evaluation of value and get your car financed at the spot. No third party appraisal and no additional hassle.

No Down Payment before Approval: UBL Drive is the quick and hassle free route to the car of your choice. Offering you for the first time in Pakistan, No Down Payment and processing charges till your application is approved. After approval, you can take your Purchase Order to any of our authorized dealers, pay the Total Cash Outlay amount and simply drive away with your preferred car. Re-payment Options: For the first time in Pakistan, UBL Drive allows you to choose from different repayment options to suit your present & future expected cash flows. You can select one of the following options. Fixed Installment: In our fixed plan, you are offered a variety of affordable rates and installment plans, suiting your needs. You will select one of them and will pay installments to the bank on monthly

basis. The graph below indicates the Fixed trend of monthly installments you will be paying over the life of the loan.

Pays Up: You can design your own repayment plan with installments increasing every year, starting with low installments to suit your cash flows. The graph below indicates the increasing trend of monthly installments you will be paying over the life of the loan.

Pays Down:

Step down allows you to pay higher at the beginning with your installment reducing in subsequent years. Your total payment during the duration of the loan

remains very affordable. The graph below indicates the declining trend of monthly installments you will be paying over the life of the loan.

Product Features: Following are the features offered under UBL Drive: Free Tracking Device: Option will be provided to the customers on affordable rates. this will be done in collaboration with the insurance companies on our panel. Free Life Insurance Coverage: Includes accidental death coverage and medical reimbursement to the customers in case of any unforeseen circumstances. Zero Pre-Payment Penality: No penalty will be charged from the customer if the loan is been paid off after a year. Payment Holidays: A unique concept whereby which payment breaks will be given to the customers on occasions such as Eid etc. Payment Holidays will be given once a year to the customers. Payment Flexibility: Whereby which the customer will be provided the flexibility to change the loan tenor, opt for partial payment of the outstanding principal amount. Processing Charge: A processing charge of Rs. 4,000 will apply.

UBL Money:
UBL Money, the Personal Installment Loan from UBL provides you with power, control, convenience and the flexibility to manage your financial requirements and realize your dreams. UBL Money is a fixed installment loan. It gives you access to funds starting from Rs. 50,000/- up

to a maximum of Rs. 500,000/- without any collateral. UBL Money provides you the flexibility to manage your monthly installments according to your income stream. You can select any tenor from 1 to 5 years in a multiple of 12 months. Your money will be delivered to you in the quickest possible time. There will be No Processing Fee. Repayment Options: You can Pay your Installments through the following sources:

Drop Box Facility UBL Designated Branches UBL Netbanking

Eligibility Criteria (Salaried Employees only): Your are within the age bracket of: For Private For Government 21-60 Years 21-60 Years

Your Monthly Net Income is: For Private For Government / Armed Forces PKR 50,000/PKR 50,000/-

You have been employed for: Company A Confirmation) Companies B & C Confirmation) Government/Armed Forces Confirmation 6 12 Months Months Grade (Post (Post

Getting UBL Money: Getting UBL Money is very simple, just follow the following steps.

Fill the UBL Money application form, Attach a copy of your CNIC and Salary Slip & then hand the application form along with your documents to any UBL Money sales staff member. You can use UBL Money to Pay off your credit card balance, Finance your child's education, Buy home accessories, Finance your vacations, or just about any thing you can think of!

UBL PayPlus:
This is a loan that UBL offers against salary. If you are a permanent employee of a company (Government, SemiGovernment, MNC or Local Corporate Entity/Private/Public Limited), which disburses salary through UBL, then UBL PayPlus (loan against salary) is the right product for you. Through UBL PayPlus, you can now easily avail a loan based on your salary level. How do you apply for UBL PayPlus (loan against salary)? All you have to do is to get your company enlisted with UBL for the facility. Once the basic requirement has been completed, you can fill out the application form available from all UBL branches , attach the requisite documents and apply for UBL PayPlus (loan against salary). It is as simple as that! Salient Features: Fixed Equal Monthly Installments. Low Markup. Low Processing Fee. Service available at all UBL Branches. Minimum Documentation required

Terms & Condition: Company to disburse employee salaries through UBL account only. Irrevocable assignment of salary & end service benefits of employee required in favour of UBL.

Monthly repayment of loan installment (principal + markup) shall be done by directly deducting salary account. Processing fee, complete documentation charges & expenses to be deducted from loan account. Maximum Loan Amount of up to 15 gross salaries or PKR 500,000.00 (which ever is less). Loan amount not to exceed 90% of already accrued End Service Benefits (ESB). Repayment through 12, 24, 36, 48 or 60 monthly installments. Installment amount must not exceed 33% of Net Take Home Salary (NTHS).

Eligibility Criteria: Must be Permanent Employee of company Maximum age disbursement. should be 55 years on the date of

UBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking and financing services. As an individual or a group you can get much through UBL Services. You can Utilize the following services: UBL Wiz UBL Netbanking UBL e-statement UBL Hamrah UBL Wallet Remittances

UBL Online (for corporate customers only)

We now are going to discuss the above mentioned services one by one in detail.

UBL Wiz:
UBL Wiz is Pakistans first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and Debit Card, locally and internationally. More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are accepted. Whether you are using it online, paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having to visit the bank. It is available is three types. i.e UBL Wiz Travelers, UBL Wiz Ladies, & UBL Wiz Teen. Features & Benefits: UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly available at selected UBL branches with the facility of re-load, allows you to spend online and at shopping outlets and withdraw cash at ATMs. It is also accepted at all VISA locations internationally. It offers the following amazing features:
Available to All CNIC Holders:

All valid CNIC holders in Pakistan can own a UBL Wiz Prepaid VISA Debit Card. There is no need of an account mean that no matter if you do not have account in UBL, still you can have UBL Wiz. An individual can purchase up to three cards at a time on his/her CNIC - one of each category, i.e. a person can have a single UBL Wiz Ladies, UBL Wiz Teen and UBL Wiz Travelers card at any given point in time. 24x7 Toll Free Contact Centre: If you have any queries or need assistance with your UBL Wiz card, you can talk to an agent at our 24 hour Contact Centre at 0800-11-825. You can also use the telephone next to all UBL ATMs and be instantly connected to our customer service representative via a hotline facility. UBL Wiz Your ATM Card: UBL has its own network of 336 ATMs in 85 cities, which continues to expand by the day. Moreover, UBL is also part of the 1 Link, MNET and VISA networks. These allow you to use your

UBL Wiz across Pakistan at more than 3,000 ATMs displaying the 1 Link and MNET logo and at more than 2 million ATMs in 150 countries. The UBL Wiz card is also accepted on all VISA certified machines displaying the VISA Plus sign. Online Shopping: UBL Wiz provides you convenience and security to shop online. In order to activate your card for online transactions, you will need to sign up for the facility and enable your card. UBL e-statement Facility: UBL e-statement give you the flexibility to choose how frequently you want to receive your e-statements i.e. daily, weekly, monthly, quarterly or semi-annually. This facility is available absolutely free of cost for Wiz card holders! Balance Enquiry: You can check the available balance in your account at any UBL, 1 Link or MNET ATM and get a slip of your account balance.

Card Limit:
UBL gives certain limit in three types of UBL Wiz cards that best fits you financial needs. The catagerization is as follows: UBL Wiz Travelers VISA: Max balance per card 200,000/Loading / Reloading per instance 100,000/ATM withdrawal per day 40,000/POS usage per day Internet usage per day Rs. Rs. Rs. Rs. 100,000/Rs. 100,000/-

UBL Wiz Ladies VISA: Max balance per card 50,000/Loading / Reloading per instance 25,000/ATM withdrawal per day 20,000/POS usage per day Internet usage per day Rs. Rs. Rs. Rs. 50,000/Rs. 25,000/-

UBL Wiz Teen VISA: Max balance per card 20,000/Loading/Reloading per instance 10,000/ATM withdrawal per day POS usage per day Internet usage per day Rs. Rs. Rs. 20,000/Rs. 20,000/Rs. 10,000/-

Fee Structure: Card Issuance + 10% FED Re-load fee 50/- + 10% FED Switch Transaction Fee Withdrawals on 1 Link ATM other than UBL Rs. Rs. 100/0.1%, Min Rs.

15/ Withdrawals on other switches Rs. 15/-

International VISA Usage Charges ATM Withdrawals Rs.200/POS Purchase Rs.200/2%, 2%, Min Min

Internet Usage Activation Charges Per session Charges 0 (zero) Rs. 100/Rs. 100/-

Cancellation Charges + 10% FED

UBL Netbanking:
UBL netbanking is an Internet Banking portal offering a simple, convenient and secure method of accessing bank accounts on the Internet. It's never been so easy to access and manage your finances in a secure, real-time, online environment; Anywhere, Anytime. Using UBL netbanking , the customers have access to their bank accounts 24 hours a day, 7 days a week and can keep a close eye on their account balances, print account statements, pay bills, transfer funds, track purchases and schedule their recurring payments at the touch of a button and much more. Features & Benefits: Using UBL Netbanking, you can avail different facilities and can benefit yourself in many ways. Some of the features are discussed as follows:

Manage your Account: Simple and intuitive 24/7 access to your accounts. You can keep an eye on cash flows, transactions and check real-time account balances. Send Money to Anyone using the new PC-to-Person facility: UBL Netbanking is the first netbanking service in Pakistan to give you the power to send money to anyone in Pakistan; even if they do not have a bank account at UBL. You can either send money to another UBL customer through Account-ToAccount transfer, or get a TezRaftaar cheque delivered at payees doorstep just within 48 hours anywhere in Pakistan. Real-Time Account Balance & Summary: UBL Netbanking offers easy, 24-hour access to the account information. The customers can see an overview of the listed accounts in a summarize form with the available account balance. Using netbanking NETBANKING, the customer can also keep an eye on their cash flows, transactions and check their balances before paying their bills or scheduling a transfer. Manage Multiple Accounts: Using netbanking , the customers can manage more than one account. All accounts are linked, which enables them to perform fund transfers and set auto transfers between these accounts. Pay your Bills online: Pay Bills online to a growing list of billers. netbanking offer the convenience to pay PTCL, Mobilink Indigo, Paktel & Instaphone Bills online. Customers can make instant payments or schedule their recurring payments on monthly or weekly basis. The payment can be made from any of the listed customer account. Transfer Funds between your accounts: Customers can make instant transfers within their portfolio accounts. Having details of Debit & Credit accounts with amount to be transferred, the customer can instruct payments as

per his own convenience. All transactions that are either rejected or are still in processing are displayed in the Pending/Rejected transactions. Schedule your Recurring or one-off Payments: Customers can schedule monthly, weekly, annual and time-factor based payments through netbanking . The customer is only required to select the debit and credit accounts, specify funds and define the fund transfer frequency. The Auto Transfer Instructions can be deleted and modified by the customer as per his convenience. View Account Statements: Customers have the option of specifying a date range to view the account statements. The Customers can also print, email and analyze the statement in a graphical chart. Receive Customized Alerts: Customers can set alerts to track movements in the listed accounts. The customer can assign a target for alerts. Alerts can be of the following types. Balance Alert Statement Alert Transaction Alert Cheque Tracking Alert Low/High Balance Alert

Customers can perform all the above transactions and more, from the comfort and convenience of your home or office internetconnected computer, at any time of the day or night. Advanced Security Features: End-to-end Encryption encryption: Verisign-Certified 128-bit SSL

Partial Token password






Choose your transaction limits: Fund-transfer limits are set to zero by default. You can request a change in your limit online (choose from Rs. 0.0 to a max of Rs. 100,000 per transaction. Human assisted verification: When you request an increase in your transaction-limit for the first time, we call you at your registered phone/mobile number and confirm your request.

UBL e-statement:
Are you fed up of filing your Statement of Accounts? Do you want fast delivery of your Account Statements? Do you want to be in constant touch with your account? UBL brings a simple solution to all your problems by introducing the UBL e-statements facility. UBL is pleased to announce the launch of the UBL e-statement facility which makes it easier for you to get your statement of accounts and automated transactional debit/ credit alerts right into your inbox. Available for all Rupee and Foreign Currency Account holders, you now do not have to wait for six months to receive a paper based statement of your account any more. All you need to do is tell UBL the frequency of statements you require and UBL will ensure that it reaches your inbox. Absolutely free of cost: you dont need to pay any additional cost in order to get benefit from this facility. UBL believes in providing valueadded service to customers and all you need to get started is your email address! Accessible when you need it: UBL e-statement provides you a highly convenient facility to receive your statement anytime and anywhere in the world! Security:

As an alternative to printed statements, UBL estatements eradicate the hassle of paperwork, box filling and the chance of having your unattended documentation read by others.! Receive bill statements according to your needs: Your UBL e-statement can be delivered to you in the following frequencies Daily Weekly Monthly Quarterly Semi annually

Automated transactional debit/ credit alerts: whenever there is an activity in your account, an email shall be sent to you with the complete transaction details. Easy to read format: You UBL e-statement shall be sent to you in an easy to read Adobe Acrobat format. Note: Once you subscribe for the facility, you will receive your statements as per your selected frequency.

UBL Hamrah:

UBL has always been at the forefront in identifying and meeting the financial needs of its valued customers. UBL was the pioneer in introducing Rupee Travellers Cheque facility in Pakistan, as early as 1971. In continuation of the same tradition, UBL in the shape of "Hamrah" Rupee Travellers Cheque enhances this facility for the convenience of its valued customers by offering

denominations up to Rs. 10,000. UBL "Hamrah" has been designed keeping in mind, both convenience and security - be it business, property, trade or personal needs. "Hamrah" Rupee Traveller Cheques are the ideal and safest way of carrying cash when travelling anywhere in Pakistan. Hamrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate agents, jewllers, car dealers, etc and of course at all our UBL branches. UBL has a 24-Hours customer helpline, providing its customers with round the clock tele-verification of "HAMRAH" travelers cheques. Salient Features: Absolutely FREE - No Bank Commission, No Excise Duty: Whatever the value of "Hamrah" purchased, no Bank Commision or Excise Duty will be charged. Denominations: Available in denominations of Rs. 10,000 and Rs. 5,000. Available to all: Holding an account with UBL not mandatory for availing this facility. Easily transferable and encashable: Indicate choice of designated UBL Branch for refund which will be within days only. Most convenient while in transit anywhere in Pakistan. Valid until encashed: Use them for a week, month or even years depending on when there's a need for encashment Exclusive security: Secured with specially "Coded" printing and "RAIN BOW Effect" for added security.

UBL Wallet:
Introducing the new UBL Wallet Card, now with the International power of VISA. UBL Wallet, now with the power and

international acceptance of VISA! Your Wallet VISA ATM & Debit Card has all the convenience and security you desire and the quality you deserve. This Wallet holds all the cash in your bank account.

Available to All UBL Account Holders: UBL offers ATM and Debit Card facility to all account holders at all UBL branches anywhere in Pakistan, regardless of whether their branch is online or offline. Nine Supplementary Cards: UBL Wallet VISA also gives you the facility of having up to 9 supplementary cards issued against one primary card. All supplementary cardholders will be able to conduct ATM/Debit transactions within the limits of the primary card account. 24 x 7 Toll-Free Contact Center: UBL's dedicated staff is at your service 24 hours a day, 7 days a week. You can call at UBLs contact center at 0800-11-825 (Toll Free), or you can simply pick up the telephone placed next to all UBL ATMs and be instantly connected to our customer service representative via a hotline facility. UBL Wallet Your ATM Card: UBL already has its own network of 336 ATMs in 83 cities, which continues to expand by the day. Moreover, UBL Wallet is now part of the 1 Link and VISA networks. These allow you to use your UBL Wallet VISA across Pakistan at more than 925 ATMs displaying the 1 Link logo and at more than 1 Million ATMs in 150 countries. It is also acceptable on the MNET network of ATMs in Pakistan.Your Wallet VISA Card will also be acceptable on all local VISA certified machines displaying the VISA Plus sign. UBL Wallet Your Debit Card: With UBL Wallet VISA as your debit card, you can shop all you want, eat all you can or fill up your car tank without carrying any cash. Simply use your UBL Wallet VISA for direct debit from your bank account, along with the convenience of

using signature based verification instead of a PIN (Personal Identification Number). The debit card facility is being offered in association with the Orix andVISA networks, which means that you can use your UBL Wallet VISA to conduct a debit transaction at any outlet in Pakistan that displays the ORIX or VISA logos. The Orix network offers connectivity at more than 5,000 outlets across the country, whereas your UBL Wallet VISA card is also acceptable at 22 million VISA merchant locations, local and international. Funds Transfer: UBL Wallet VISA allows three kinds of instant funds transfer through UBL ATMs from your UBL account: 1. Into any of your UBL account. 2. Into any other UBL account. 3. Into any other participating 1 Link bank (through the new UBL Inter Bank Funds Transfer facility). On confirmation, the amount from the cardholder account is instantly transferred to the beneficiary account. Balance Enquiry: Enquire about the availability of funds or simply get a printout of your account balance. Mini Statement: Get a printed statement of your account that shows all recent transactions. Fast Cash: Swiftly withdraw your desired amount by selecting from one of the options of listed denominations. Annual Fee (Rs.): Card Type Gold Silver Primary 500 300 Supplementary 250 150

Daily Limits (Rs.): ATM Withdrawl 40,000 20,000 Debit Card 100,000 50,000 Funds Transfer UBL to UBL 250,000 230,000 Funds Transfer UBL to other Banks 250,000 250,000

Remittances (UBL Tez Raftaar):

Free Doorstep Remittances With-in the country or from abroad, UBL offers the most efficient and price competitive service. With our large network of branches, we are poised to offer you service almost at your door step. UBL's new remittance service, TezRaftaar offers all overseas Pakistanis the fastest and the most convenient delivery of their money to their beneficiaries in Pakistan. Best of all, TezRaftaar is completely cost free and is available at all UBL branches along the Bank's Network in the Middle East, UK and US. Check out it's great benefits: Free of charge transfer service. Open to all including those who are not UBL account holders.

Types of Deposits:
UBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking and financing services. UBL offers the following Deposits: UBL Business Partner (Current Account) Rupee Transactional Account (RTA) UBL Basic Banking Account (BBA) UBL UniFlex Account

UBL UniSaver Account Foreign Currency Savings Special Notice Deposits Receipts (SNDR)

We will now discuss the above mentioned deposits one by one in detail.

UBL Business Partner (Current Account):

Its a current Account offered by UBL. UBL has 700 online branches in 400 cities, so your account moves with you wherever you go. Access your account from over 700 online branches in over 400 cities all across Pakistan for unlimited online transactions. Enjoy total convenience at any online branch with: Instant Cash Deposits & Withdrawals. Country Wide Instant Funds Transfer. Issuance of Pay Order, Demand Draft & Telegraphic Transfer. Instant Cheque Clearance for all UBL Cheques. Speedy clearing and collection of any non UBL cheque in any Online UBL branch. Statement of Account Issuance / Balance Inquiry / Stop Payment of Cheques.

Convenience of 9-5 Non-Stop Full Service Banking: Be it morning, afternoon or evening. UBL Business Partner is your banking companion at all UBL branches across Pakistan. Walk-in anytime at any UBL branch and have the convenience of 9 to 5 non-stop banking: Rupee Deposits & Withdrawals (both cheque & cash) Issuance of Pay Order, Demand Draft & Telegraphic Transfer Locker Access

Foreign Currency Cash Deposits & Withdrawals Utility Bills Payment Consumer Loans / Credit Card Payment Foreign Currency Travelers Cheque/Demand Draft Statement of Account Issuance & Balance Inquiry Issuance of Hamrah Rupee Travelers Cheques

The Current Account that offers FREEdom: UBL Business Partner comes with unmatched free offers. We truly value your partnership and believe in offering you the preference you deserve. Now individuals and sole proprietorships can become our preferred Business Partner by maintaining Rs. 250,000/- or above in their current account and get the following services absolutely free! Unlimited Real Time Online Transactions Issuance of Pay Order, Demand Draft & Telegraphic Transfer UBL Wallet ATM/Debit Card Cheque Book Collection / Clearing of Cheques Lockers, small, medium and large (subject to availability) No Cheque Return Charges 50% discount on UBL Credit Card Annual Fee

If you have the amount and want to search a safe place for that to deposit, the UBL is the best place for you. Be UBL business partner and enjoy all the benefits it is offering.







If you choose to keep a deposit in a secured savings account which also gives an attractive rate of return, then UBLs PLS Savings Account will serve all your financial needs. By keeping your deposits in UBLs PLS Savings Account you can also avail the following services: Special features are: No limitation on withdrawals Share of profit is credited on half-yearly basis Profit is calculated on monthly balance UBL offers free accidental and permanent disability insurance to individual and joint account holders

683 branches 400 cities. Your Account in every one of them: Access your account from more than 683 online branches in 400 cities and towns across Pakistan. Our network is growing at an amazing pace and now you can avail services like: Issuance of Pay Order, Demand Draft, Money Transfer & Telegraphic Transfer Country Wide Instant Funds Transfer Country Wide Instant Deposit / Withdrawal (both Cash & Cheque) Issuance of Statement of Account/ Balance Inquiry Stop Payment of Cheque Speedy OBC process for cheques of other banks within & inter city

Now customers can deposit all UBL and non UBL cheques in any online UBL branch for clearing or collection. 9-5 Non-Stop Banking: Banking at your own convenience has been made possible. UBL now offers 9-5 Non-Stop Full-Service Banking at all of branches (above 1000) across Pakistan. You can avail the following services: Cheques / cash (FCY & PKR) deposit & withdrawals PO / DD / RTC issuance (all local currency remittance transaction) against cash Utility bill payment Statement of Account issuance Locker operation Foreign currency TC / DD issuance against cash

Note: No FC trade or TT transactions are allowed in the second half of the day. Countrywide Instant Cheque Clearance: Submit a cheque in Karachi and get it cleared in Peshawar within minutes. With online banking services, you can get your cheque cleared instantly, without any hassle. Instant funds transfer: Funds transfer was never this easy. Make payments or receive payments within minutes using our online facility. With the introduction of Internet Banking now funds transfer is even made easier and is just a click away. Note: Zakat & WHT will be applicable as per Government rules.

UBL Basic Banking Account (Current Account):

To accommodate the banking needs of low income groups, United Bank Limited is pleased to launch the UBL Basic Banking Account Scheme (UBL BBA) from February 25, 2006 across its branch network all over Pakistan. This is primarily aimed toward helping the low income group to benefit from the banking services without having the pressure to maintain specific balance amount with the banks. Find below basic product features of the Product: Special features are: The minimum initial deposit at the time of account opening is to be Rs. 1000/There is no minimum balance penalty on UBL BBA accounts, however all accounts having nil balance for a continuous six month period shall be closed. Maximum of two deposit and two withdrawals (cash or clearing) per month are allowed free of charge. However, any transaction (cash or clearing) after those mentioned above will be charged a flat fee of Rs. 50/-, in addition to the regular charges of services as per SOC. This charge will be system generated end of day, once the customer exhausts his free transaction limits. BBA customers will be allowed unlimited free ATM withdrawals from UBLs own ATMs. However, withdrawals from other banks ATMs will be charged as per the existing SOC (currently Rs. 15/- per transaction). Annual fees including issuance and renewal of ATM card will be charged as per existing Schedule of Charges (SOC). The statement of account will be issued once a year for UBL BBA customers in June. Issuance of duplicate statement will entail a charge of Rs. 50/- as per SOC. Like the regular Current accounts, UBL BBA will also be Zakat

Exempt accounts. Any existing customer wanting to convert his/her checking account into Basic Banking Account can do so by giving a written application to the Branch Manager upon which existing account will be closed and a new UBL BBA account will be opened and a new account number will be provided to the customer after due account opening procedures, including submission of CNIC, if not provided earlier. The deposit in the previous account will be transferred to the newly opened UBL BBA. Charges for closing any existing account shall be recovered as per SOC.

UBL UniFlex Account (PLS Savings Account):

UBL has introduced a new checking account ideal for small investors, traders, businessmen and customers from middle income group. They can now afford an amazing rate of return plus value added benefits only available from the UBL UniFlex PLS Savings Account. By having a UBL UniFlex Account, you can avail the following: Amazing rate of return. Convenience of a cheque book. Power of Wallet VISA ATM / Debit Card. Online Banking Facility.

UniFlex Rates & Tenors: Three rate tiers are offered to UniFlex customers: Minimum Balance Touched in Month (Rs.) Rs. 0 to Rs. 50,000 Rs. 50,001 to Rs. 100,000 Rs. 100,001 to Rs. 200,000 Terms & Conditions: Proposed Rate 7.00% 7.25% 7.50%

All individual and joint account holders and sole proprietorships are eligible for the UBL UniFlex Account (scheme); Corporations and partnerships are ineligible for the scheme. Only one UBL UniFlex account per Computerized National Identity Card (CNIC) shall be allowed to be opened in UBL, regardless of the branch; no doubling shall be allowed even as joint account or sole proprietor. The Bank shall determine from time to time the rate of interest/return/profit payable on the account/deposit in accordance with the prevailing profit and loss sharing rules and regulations of the State Bank of Pakistan and the policies of the Bank which are subject to change from time to time and the account holder/depositor agrees to accept such rate of interests/return/profit at the time such change was made. If the minimum balance touched during any calendar month exceeds Rs.200,000/-, interest/return/profit shall only be paid on Rs.200,000/- and no interest/return/profit will be paid on the amount exceeding this limit. Interest/return/profit shall be accrued monthly, based on minimum balance touched during the month, and disbursed six monthly directly into the UniFlex account. The UBL UniFlex account cannot be overdrawn. Accounts that are closed in the middle of a month will not be eligible for any interest/return/profit for the broken period of that month. Wallet VISA card is optional; charges as per Schedule of Bank Charges (SOC). Regular checkbooks shall be provided as per Schedule of Bank Charges (SOC).

Customer can only conduct a maximum of two withdrawal transactions in a calendar month (inclusive of all instruments). These withdrawals include but not limited to Net banking, cash withdrawal by ATM, cash withdrawal over the counter, Inter Bank Funds Transfer (IBFT), clearing, collection, Online banking, Tez Raftaar, Tez Ibex, MT/DD/TT/PO/Online (UniRemote), RTC, etc. Any withdrawals more than prescribed limit of two transactions shall attract 0% interest/return/profit on the entire balance amount in the said month. All single debit incidents to an account will be considered as separate transactions except deductions by the bank for charging service fee, Withholding Tax and Zakat deductions. The UniFlex Account Holder shall be required to maintain the minimum balance requirement of Rs. 10,000/- during each calendar month. Service charges where the average balance during the month is less than Rs.10,000/- shall be applied as per the Schedule of Bank Charges (SOC).

UBL UniSaver Account:

UBL UniSaver Account is an innovative way of serving your banking needs. Be it trade, business or personal finance, the UBL UniSaver allows you maximum flexibility, yet gives you optimum returns. Special Features are: Innovative and flexible checking account. Attractive rates of return. Profit is calculated on monthly average balance. Profit payment is on six monthly basis. Higher returns on higher balances. Backed by the bank awarded AAA Credit Rating.

Please Note the Following: All rates are indicative and subject to change without any prior notice. The method of calculating return/profit under the profit/loss sharing scheme is governed by the Bank Rules under prevailing regulations/directives of the State Bank of Pakistan. Zakat & WHT will be applicable as per Government rules.

Foreign Currency Savings Account:

If you wish to maintain a secured foreign currency savings account then UBL is the safest and most secure investment. By opening a UBL foreign currency savings account you can have the following benefits:

Special Features are: Choose from different range of currencies i.e. US Dollars, British Pounds, and Euros etc. There are no cash handling (Cash Deposit & Cash Withdrawals) charges from the customers. Avail different attractive rates depending on the currency you choose. Get the pleasure of availing the best rates of return in the market. Unlimited withdrawals and deposits, making it easier for you to fulfill your routine business needs. Avail the services and facility of 9 - 5 non stop full service banking in all foreign currency handling branches such as foreign currency traveler cheque and demand draft issuance

against cash withdrawals.







You can withdraw funds in either foreign currency or in Pakistan Rupees, whatever your requirement may be. You get to take your profit home every six months. Zakat exempted

UBL offers the widest reach across the country with an increasing number of more than 228 foreign currency dealing branches. It also offers free accidental and permanent disability insurance to individual and joint account holders. So do not waste time any more be UBL customer and avail numerous benefits and financial services. Please Notice: All rates are indicative and subject to change without any prior notice. The method of calculating return/profit under the profit/loss sharing scheme is governed by the Bank Rules under prevailing regulations/directives of the State Bank of Pakistan. WHT will be applicable as per Government rules.

Secure Investment Oppurtunities at UBL:

UBL offer different investment instruments to provide you secure ways of investment. You can use

the following sources: UBL Profit Certificate of Deposit (COD) Regular Term Deposit Receipts Foreign Currency Term Deposti Receipts Special Notice Deposit Receipts (SNDR)

Now discussing the above mentioned Certificates one by one in detail.

UBL Profit Certificate of Deposit (COD):

Now you can earn a higher income on your surplus cash by investing it in UBL Profit Certificate of Deposit. UBL Profit helps you earn extra income with your hard earned money, while providing absolute trust and security. Two Types of Profit Payment Options: UBL offer two types of profit payment options, giving you the choice to select one of them according to your needs. Profit Payment at Maturity Monthly Profit Payment

Stable & High Rate of Return: You can avail one of the best and most stable rates of return by investing in UBL Profit CODs. Wide Choice in Tenor of Deposit: 3 month to 8 Years! You have the convenience of investing your money for the duration of your choice: anywhere from 3 months to 8 years. Security: UBL understands the value of your hard earned money and continues to deliver on the promise of safety and security. UBL's A+ credit rating by PACRA ensures a secured investment for your

money. Easy Available Financing: You can take a loan against UBL Profit CODs for both your short and long term financing needs. You can avail financing up to 90% of your deposit at a very nominal cost, allowing you to earn high profits and still have the liquidity to meet your financial needs. Easy Availability: UBL Profit CODs are available across the nation at 683 online branches in more than 400 cities across Pakistan. Simply walk into your nearest online UBL branch and make a smart investment through UBL Profit Certificate of Deposit (COD). Free Insurance Coverage: All UBL Profit COD customers shall also be eligible for the UBL Accidental Death and Permanent Disability scheme.

Regular Term Deposit Receipts:

If you wish to make a secured long term investment, UBLs Term Deposit Receipt is the smart choice, just make an investment and see your deposit grow over time. By investing in UBL Term Deposit Receipts: You get an attractive rate of return. Your profit is credited to your account every six months. You can avail the Rollover or Renewed option at any time before encashment. You can get your TDR en-cashed at any time before maturity period. Get the pleasure of availing the best rates of return in the market. Avail the services and facility of 9 - 5 non stop full service banking in all UBL branches (over 1000) across the country.

UBL offers free accidental and permanent disability insurance to individual and joint account holders.

Available Tenors: UBL offers you the flexibility to choose from a wide range of tenors. Avail different attractive rates depending on the tenor you choose. The available tenors are: One Month Two Months Three Months Six Months One Year Two Years Three Years Five Years

Please Notice: All rates are indicative and subject to change without any prior notice. The method of calculating return/profit under the profit/loss sharing scheme is governed by the Bank Rules under prevailing regulations/directives of the State Bank of Pakistan. Zakat & WHT will be applicable as per Government rules.

Foreign Currency Term Deposit Receipts:

If you wish to make a secured long term foreign currency investment, UBLs Foreign Currency Term Deposit Receipt is a smart choice, just make an investment and see your deposit grow over time. By making an investment in foreign currency UBL offers:

Choose from different range of currencies i.e. US Dollars, British Pounds, and Euros etc. Term deposits in foreign currency are offered for the following periods of maturity with variable rates of return: Three Months Six Months Twelve Months

There are no cash handling (Cash Deposit & Cash Withdrawals) charges from the customers. Avail different attractive rates depending on the currency you choose. Get the pleasure of availing the best rates of return in the market. Flexible options of rollover or renew the TDR at the time of encashment. Avail the services and facility of 9 - 5 non stop full service banking in all foreign currency handling branches. UBL offers the widest reach across the country with an increasing number of more than 228 foreign currency dealing branches. You can withdraw funds in either foreign currency or in Pakistan Rupees, whatever your requirement may be. Zakat exempted For all FCY Term Deposits, fixed rate of return on booking month's rate. Special Rates available from for USD 500,000 and above or equivalent.

UBL offers free accidental and permanent disability insurance to individual and joint account holders

Special Notice: All rates are indicative and subject to change without any prior notice. The method of calculating return/profit under the profit/loss sharing scheme is governed by the Bank Rules under prevailing regulations/directives of the State Bank of Pakistan. WHT will be applicable as per Government rules.

Special Notice Deposit Receipts:

If you wish to park funds for a short term period then UBL offers Special Notice Deposit Receipts (SNDR). Special Notice Deposit Receipts are daily profit products with fixed notice period (7 Days and 30 days) and periodical profit payouts, governed under the rules of the profit and loss sharing (PLS) system. Special features are: Attractive rates of return. Secure investment. Profit will be disbursed on a half yearly basis. Availability of options to invest funds for 7 days and 30 days. SNDR can be en-cashed at any time before maturity period. SNDR can be issued through a checking account. UBL offers free accidental and permanent disability insurance to individual and joint account holders

Available Tenors: 7 Days 31 Days

In case of premature encashment of 30 days SNDR, the profit will only be paid on the days the money stayed with the bank. However, no profit will be paid if any SNDR brought for encashment before 7 days. Note: No profit on SNDR will be paid after the expiry of notice period if the deposit is not withdrawn. Please Notice: All rates are indicative and subject to change without any prior notice. The method of calculating return/profit under the profit/loss sharing scheme is governed by the Bank Rules under prevailing regulations/directives of the State Bank of Pakistan. Zakat & WHT will be applicable as per Government rules.

Contribution to the Economy:

Banks play an important role in the economic development of a country. The State Bank of Pakistan is at the apex and all the commercial Banks have to follow the rules set by the State Bank of Pakistan. Role of the United Bank Limited can be judged by the following facts: Saving Mobilization: United Bank Limited has 1,079 branches inside the country and its 15 branches are out side the country, which are located in different countries of the world. So it mobilize the savings of the people either living inside the country or abroad. Financing of Development Projects: UBL offers different types of short term and long term loans to finance the development projects both in private & public sectors. So they are helping to accelerate the rate of progress (Economic) in the country. Creating Climate for Capital Formation: United Bank Limited by its developed banking system stimulus the growth of the economy by creating

favorable climate for capital formation in the country. Achievement of Monetary Discipline: United Bank Limited under the supervision & guidance of State Bank of Pakistan implement and achieve the objectives of monetary policy, which varies from time to time. Assist Planned Development: United Bank Limited like other commercial Banks is a profit seeking enterprise. In order to maximize profit it is having incentives from SBP to maximize the limit of Finance. So by its organized banking system UBL keeps balance between the liquidity and profitability, thus assist the planned development of the country. Improving Life Style of the general Public: United Bank Limited offers many loans that directly improve the life style of the people. I.e. UBL Address, UBL Drive, UBL Cashline, UBL Money & UBL PayPlus etc. Assist in Public Savings: UBL offers a range of PLS Savings Accounts with amazing rate of return and other features thus attract people towards savings, hence contributing in public savings.

Bank Charges: Particulars

A. Demand Draft: Issuance of Demand Draft: I.Up to Rs. 100,000

0.10% or Min Rs. 100 for A/C Holders

II.Up to Rs. 200,000 Issuance of Duplicate DD Cancellation of DD B. Pay Order: Issuance of Pay Order Issuance of Duplicate Pay Order Cancellation of Pay Order C. Rupee Travelers Cheque Issuance of Rupee Travelers Cheque Refund in case of Lost RTC D. Cheque Clearance E. Bank Draft F. Intercity Letter of Credit

0.20% or Min Rs. 200 for Non A/C Holders 0.05% or Min Rs. 150 for A/C Holders 0.15% or Min Rs. 250 for Non A/C Holders Rs. 150 for A/C Holders Rs. 250 for Non A/C Holders Rs. 250 (Flat) Rs. Rs. Rs. Rs. Rs. Rs. 75 for A/C Holders 250 for Non A/C Holders 150 for A/C Holders 300 for Non A/C Holders 75 for A/C Holders 250 for Non A/C Holders

0.10% or Min Rs. 50 Rs. 300 per Application 0.25% or Min Rs. 50 0.25% or Min Rs. 50 0.40% per Quarter or Min Rs. 800

We have taken data from the website of United Bank Limited, from the website of Business Recorder and also from other sites on the internet. We have also visited the Regional Branch of United Bank Limited located in State life Building at Peshawar Cantt. There we interviewed the Regional coordinator Mr. T. J. Shariq. He gave us much valuable information about different aspects of United Bank limiteds operations, services, products and different types of deposits they are offering. Sources of data include:

www.ubl.com.pk www.brecorder.com.pk www.wikipedia.com

Interview of Regional Coordinator (Mr. T. J. Shariq)