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The FlexNet Producer Suite on-demand data center facilities reflect Flexera Softwares commitment to the strongest possible foundation for long-term sustained growth. This best of breed strategy ensures that our facilities offer: Robust power infrastructure with the highest level of reliability State-of-the-art heating / ventilation / air conditioning system Cutting-edge fire detection and suppression systems Structural integrity that meets or exceeds seismic design requirements of local building codes for lateral design forces Physical security: On-site security 24/7/365, biometric systems, CCTV digital camera coverage Flexera Software is committed to using the best resources available for every aspect of its data center facilities. For this reason, we chose SAVVIS to provide the physical environment for Flexera Softwares primary datacenter, located in Silicon Valley. SAVVIS was selected because of its strong commitment to physical security and overall operational experience. This co-location center is housed in a custom-designed building with raised floors, advanced cooling systems, and seismicallybraced racks. This facility offers the widest range of physical security features, including advanced smoke detection and fire suppression systems, motion sensors, 24/7/365 secured access,
Flexera Software: FlexNet Producer Suite White Paper Series
video camera surveillance and security breach alarms. It also maintains a sophisticated multi-layer power generation system in the event of a long-term power outage. Flexera Softwares recovery data center, located in Sacramento, California, is constructed to support Flexera Software on-demand service in the event of a disaster at the primary Silicon Valley data center. The primary purpose of this site is to guarantee that critical services can be restored in the event of a sustained outage caused by a disaster.
System Architecture
Flexera Softwares careful attention to the network architecture design for performance, scalability, and availability also applies to the system architecture design. Flexera Software uses best-inclass systems from manufacturers such as Dell, Sun, and IBM. The FlexNet Producer Suite on-demand web, application, and database server systems are configured for redundancy and hotswap replacement of components. These server class machines have multiple power supplies, multiple network interface cards, hardware mirroring of boot drives, and RAID configurations for database server storage. The on-demand web server farms consist of multiple web and application servers and allow for systems redundancy, load balancing and easy scalability. Flexera Software selected the IBM Informix database products, and matched those products to specific requirements within the architecture. For example: two transaction database servers run Informix, performing real-time replication of all transactions; two separate ESD (electronic software delivery) database servers also run Informix. Both perform real-time replication of all software images. Should a catastrophic failure of a web server render it unusable, the Citrix Netscaler load balancing appliances will remove the webserver from the farm and will prevent new customer sessions from being sent to that server.
Network Architecture
Flexera Softwares high performance network infrastructure provides fast, secure and reliable delivery of your products around the globe. All network equipment (routers, switches, firewalls and load balancing devices) have been implemented in a redundant configuration. Each implementation has a failover connection to a secondary device of equivalent performance. This architecture ensures continuous availability from port, power, or full device failure. Internet-facing network connections utilize the BGP routing protocol over redundant border routers to guarantee availability and the best path to Flexera Software customers. Flexera Software employs the following top two Internet service providers: AboveNet The AboveNet fiber optic network provides metro access, long haul services, and IP transit (Tier I IP provider) to the major business centers in the U.S. and London. AboveNets portfolio of managed services solutions enable enterprise customers to rise above legacy networks to create truly customized door-to-door optic networks. AboveNet enables realtime information exchange wherever and whenever its needed. SAVVIS Communications Corporation The SAVVIS network consists of a global backbone, a high performance network architecture with industry-leading public and private interconnect arrangements. The SAVVIS backbone links strategically-located SAVVIS Internet data center LANS with fiber paths from multiple vendors, ranging in speed from OC-3c(155Mbps) to O-12c (622Mbps). This mesh configuration eliminates single pointto-point fiberlink failures, ensures redundancy, and allows uninterrupted flow of data across the network. Flexera Softwares ISP connections are split between two border routers so that the failure of one still provides connectivity through the other and the connected ISPs (see diagram). After passing through one of the two border routers, traffic moves to the core switching architecture, which provides the DMZ and connection to Flexera Softwares redundant firewall architecture. From there, traffic continues through the core switching architecture onto redundant load balancers. All traffic for specific services (HTTP, HTTPS and FTP), on Flexera Softwares server farm is load balanced. Each server in the farm has physically separate Ethernet adapters to the core switching architecture for redundancy in case of a network interface card or core switch failure.
Flexera Software is committed to the highest levels of availability and performance. Flexera Softwares highly-skilled support engineers monitor bandwidth, availability, and capacity of servers. FlexNet Producer Suite On Demands performance routinely exceeds 99.9% monthly system uptime.
Systems Management
Whenever Flexera Software adds resources to the existing servers, the Citrix Netscaler administratively removes a server from receiving new connections and waits for all customer sessions to complete. When the session is complete, FlexNet Producer Suite on-demand managers perform any needed upgrades, bring the server back up for testing and introduce it back into the farm without interfering with service availability.
Disaster Recovery
Flexera Software takes precautions to anticipate and to prevent a catastrophic problem from completely disrupting data center operations. Should a natural disaster or other catastrophe render the on-demand service primary data center inaccessible, Flexera Software will activate the recovery plans for the Sacramento recovery data center. In addition to this secondary data center, Flexera Software protects critical information resources through regular tape backups and the vaulting of duplicates at a secure off-site tape storage facility.
Internet
AboveNet SAVVIS
Current Internet Service Providers Flexera Software continually monitors and evaluates service SBC providers and emerging network technologies in order to retain the best level of service. AboveNet: Network spans more than 2,000 points of presence in North America, Europe, and the Pacific Central US Rim. Private Network Access Points that Bypass Public Exchange Hosting Facility Intelligent Route Management Technology SAVVIS: Backbone with high performance network architecture Public and private inter-connect arrangements
BGP
West Coast Secure Hosting Facility
SAVVIS
Web Server Applications Server Server Farm
SBC
Flexera Software uses industry-leading backup software from Veritas and tape libraries from StorageTek. This data protection solution for UNIX and NT environments provides fast, reliable data-center strength backup and recovery. It also automates the management of offsite media. It handles the ejection of duplicate backup tape media to be sent to the vault and the injection of expired media to be brought back from the vault for reuse. Duplicate backup tape storage is at a secure, offsite vault facility located outside of Silicon Valley. Tape transportation and vaulting are provided by a leading, nationally-known service provider to assure the security and privacy of the data being transported and stored.
Customer Support
Continuous access to information assets and software delivery and management services with limited downtime or service interruptions is a critical business requirement for technology companies. Flexera Software makes every effort to provide technology companies and their customers with the best datacenter architecture possible, to ensure their business needs are met today and in the future. For far less than the cost to build and maintain a basic in-house ESDM system, technology companies, and their customers and partners, can benefit from the advantages of the Flexera Software ondemand scalable architecture, robust digital delivery, release management capabilities, automated export compliance, and other continually enhanced functionality, to deliver and manage critical services and intellectual property.
Flexera Software provides 24/7/365 support to its customers. During normal customer service business hours, experienced personnel are immediately available to assist customers who call the on-demand service support center. During non-business hours, callback service is available from on-call support experts to assist customers.
Flexera Software architects designed an infrastructure to support the rigorous standards and growing demands of technology companies ESDM service needs. Flexera Software offers a system that scales for enterprise digital delivery, entitlement management and customer volumes, and that offers the highest levels of availability, physical security, and performance.
Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous compliance, optimized usage and maximized value to application producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions- from installation and licensing, entitlement and compliance management to application readiness and enterprise license optimization - to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: www.flexerasoftware.com
Flexera Software LLC 1000 East Woodfield Road, Suite 400 Schaumburg, IL 60173 USA
United Kingdom (Europe, Middle East Headquarters): +44 870-871-1111 +44 870-873-6300
Copyright 2011 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FNS_WP_DataCtrArch_Oct11