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CONFIDENTIAL
November 2010
1.0
COACHING EXERCISES
On Thursday and Friday we will start a number of role plays. Look at those role plays from a coach perspective and think how you would respond and coach in those situations.
How we learn
We Learn. 10 % of what we read 20 % of what we hear 30 % of what we see 50 % of what we see and hear 70 % of what we discuss 80 % of what we experience 95 % of what we teach
And is recognised by
Oh, no. Here comes the know-it-all again. I think Ill take a long break in the restroom. Call me when he/she leaves.
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And is recognised by
Hey, Im glad to see you. Ive got some questions. I also think I have some solutions to a problem we discussed earlier on and I want your opinion.
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What is Coaching
C A
ommunicate
On the why and what of the coaching campaign and make an agreement about it Either F2F, close or at distance. Focus on facts
O C H
bserve
sk
Explain what you saw and ask for clarification and/or confirmation Highlight the good and clarify any gap
larify
elp
Engage on ways to close the gaps. Ask whether the coaching session helped. Follow up.
Coaching is a process
Prerequisites
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Set the stage Select a good moment to talk and be timely. Look for that coachable moment. Be specific, based on practical behaviours & observable evidence. Give balanced feedback, including positive points. Identify opportunities for improvement. Help to identify consequences. Agree on follow-up actions and the timing for those actions & results.
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4 5
Experience alone does not ensure development I found 5000 ways how not to make a light bulb. Change before you have to ! Speed skating and figure skating have one thing in common: the ice ! One does not discover new land without consenting to lose sight of the shore for a very long time Life can only be understood backwards, but it must be lived forwards. The play was a success, but the audience was a failure Its not whether you get knocked down. Its whether you get up again. All learning have an emotional basis To teach is to learn twice Being a role model is not the best way to lead: its the only way Practice does not make perfect. Perfect practice does
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2.0
Back up
Positive and negative spins to a CRO
Observations
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Q&A
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