Thomas Butler

224 Mulberry Drive Stanardsville, VA 22973 tombutlermail@yahoo.com 434-953-9447

Objective To secure a position in a growing technologically driven organization that will challenge my skills and utilize my strong leadership, analytical and problem solving abilities.

Employment History

Network Management Center Supervisor

Video Gaming Technologies, Ruckersville, VA 22968 09/2010 10/2012 Provide 24/7 support to all company assets, locations, and associates First-line point of contact for all company communications Coordinate and schedule network and systems maintenance windows Establish and implement systems and circuit priorities and status levels to meet company and stakeholder requirements Provide necessary Windows technical and administrative assistance and services to associates and customers Monitor networks, servers and applications to ensure high availability, and operate and maintain network monitoring software Perform initial troubleshooting and diagnosis on local and remote devices with proactive intervention when needed Open, update, properly code, and close trouble cases with detailed information relating to trouble reported Handle ACD calls and emails from company associates and customers with positive problem-solving attitude Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware Ensure a proper information exchange from shift to shift to including current status of all open and pending cases in Service Desk A review of the departmental email Recruit, train, and coach departmental analysts, and assist departmental manager with staffing in general Work with all analysts to schedule and cover absences due to vacations, sick, and unexpected emergencies Ensure that all assigned tasks are completed Provide feedback to departmental Manager and analysts on quantity and quality of work Reward or initiate disciplinary action as appropriate

Employment History continued

IT Support Consultant
MSAG LLC, Monticello Media, PC Pro Comp Charlottesville, VA

06/2008 09/2010 Senior Systems Engineer Provide on-site computer and network installation Perform Active Directory troubleshooting and maintenance Review and installs security patches/updates on production Windows 2003/2000 servers Install and configure anti-virus/malware software and clean up any infections Perform updates to enterprise firewall configurations Plan and implement changes to Cisco router configuration Recommend improvements to IT architecture Assist clients in making technology related purchasing decisions Maintain detailed service records for invoicing Charlottesville, VA 06/2006 - 9/2007 Computer Systems Engineer Led a staff of seven IT Professionals including IT Help Desk Technicians, Data Center Systems Administrators/Engineers and Network Engineers Facilitate weekly staff meetings Translate business objectives into strategic operational plans Develop RFP documents for projects requiring vendor assistance Maintain up to date service and maintenance contracts Collaborate with departmental managers in developing IT related SLA Manage IT operations projects to meet defined deadlines Provide professional guidance to staff Develop operational budget within business objectives Facilitate disaster recovery and business continuity planning Compile weekly progress and status reports for upper management Charlottesville, VA 06/2002 6/2006 Design and managed 700+ node Ethernet and ATM network Implement first monitoring and alerting system of data network Perform upgrades to existing Nortel OC3/12 SONET ring Design and managed first wireless networks implementation at organization Configure switches and routers to support Nortel VOIP Telephony services. Setup of Windows 2K, XP and Redhat Linux stations for use throughout IT Department.

City of Charlottesville

City of Charlottesville

Employment History continued

Computer Systems Administrator City of Charlottesville

Charlottesville, VA 08/2000 6/2002

Administration of 800 user, 700+ node Netware/NT multi-domain network. Setup, configuration, maintenance, securing and backup of Windows 2000, NT 4.0, Netware 4.1, IIS, Microsoft Terminal Edition, Exchange 5.5, SQL 6.5 - 7.0 and Citrix Metaframe servers. Installation, deployment and administration of Anti-Virus software on servers and desktop systems Operation of HP3000 and production printers. Configuration and administration of print servers. Research, installation and use of system and network monitoring tools including Optivity, Managewise and Storage Central. Provides on-call technical support. Charlottesville, VA 12/1999 8/2000

Computer Technician

City of Charlottesville

Provide hardware support for desktops PCs, laptops, printers and all peripheral equipment including scanners, PCMCIA cards and modems. Install and support Windows NT 4.0, Office 97, Reflections, MS Exchange and various legacy applications on desktop computer systems. Maintain accurate inventory records

Education and Certification

James Madison University Learning Tree International Harrisonburg, VA Reston, VA Liberal Arts Cisco Certified Professional 05/1991 - 06/1994 03/2005 - 03/2006

Hobbies and Interest

Web Design featuring HTML, CSS and JavaScript. Composing, performing and recording various styles of music on guitar, keyboard and bass guitar. Writing poetry.