Princeton Survey Research Associates International for The Pew Research Centers Internet & American Life Project

August Tracking 2011 Final Questionnaire English Version 7/25/2011 Total n=2,250 National Tracking survey n=1,350 landline RDD n=900 cell phone RDD Field Dates: July 25 August 23, 2011 Form Split A/B: 50%-50% Job#: 31056 LANDLINE INTRO: Hello, my name is _________________ and I'm calling for Princeton Survey Research. Were conducting a survey about some important issues today, and would like to include your household. May I please speak with the YOUNGEST [RANDOMIZE: (MALE / FEMALE)], age 18 or older, who is now at home? [IF NO MALE/FEMALE, ASK: May I please speak with the YOUNGEST (FEMALE / MALE), age 18 or older, who is now at home?] GO TO MAIN INTERVIEW CELL PHONE INTRO: Hello, I am ___ calling for Princeton Survey Research. We are conducting a national survey of cell phone users. I know I am calling you on a cell phone. If you would like to be reimbursed for your cell phone minutes, we will pay all eligible respondents $5 for participating in this survey. This is not a sales call. (IF R SAYS DRIVING/UNABLE TO TAKE CALL: Thank you. We will try you another time...) VOICEMAIL MESSAGE (LEAVE ONLY ONCE -- THE FIRST TIME A CALL GOES TO VOICEMAIL): I am calling for Princeton Survey Research. We are conducting a short national survey of cell phone users. This is NOT a sales call. We will try to reach you again. SCREENING INTERVIEW: S1 Are you under 18 years old, OR are you 18 or older? 1 2 9 Under 18 18 or older Dont know/Refused

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2 IF S1=2, CONTINUE WITH MAIN INTERVIEW IF S1=1, THANK AND TERMINATE RECORD AS INELIGIBLE: This survey is limited to adults age 18 and over. I wont take any more of your time... IF S1=9, THANK AND TERMINATE RECORD AS SCREENING REFUSAL: This survey is limited to adults age 18 and over. I wont take any more of your time... READ TO ALL CELL PHONE RESPONDENTS INTRODUCTION TO MAIN INTERVIEW: Were interested in learning more about people with cell phones. If you are now driving a car or doing any activity requiring your full attention, I need to call you back later. The first question is... INTERVIEWER: If R says it is not a good time, try to arrange a time to call back. Offer the toll-free callin number they can use to complete the survey before ending the conversation. SEX RECORD RESPONDENT SEX (DO NOT ASK) 1 2 Male Female

START TIMING MODULE 1 Q1 Overall, how would you rate the quality of life for you and your family today? Would you say it is... excellent, very good, good, fair or poor? 1 2 3 4 5 8 9 Excellent Very good Good Fair Poor (DO NOT READ) Dont know (DO NOT READ) Refused

NO Q2 THRU Q9 ASK ALL: INTUSE Do you use the internet, at least occasionally? {PIAL Trend} 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

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3 ASK ALL: EMLOCC Do you send or receive email, at least occasionally? {PIAL Trend} 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL INTERNET USERS (INTUSE=1 or EMLOCC=1): YEST1NW Did you happen to use the internet YESTERDAY? {PIAL Trend} 1 2 8 9 Yes, used the internet yesterday No, did not use the internet yesterday (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL INTERNET USERS (INTUSE=1 or EMLOCC=1): HOME3NW Do you ever use the internet or email at HOME? {PIAL Trend modified} 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

ASK IF USE INTERNET AT HOME (HOME3NW=1): MODEM3B At home, do you connect to the internet through a dial-up telephone line, or do you have some other type of connection, such as a DSL-enabled phone line, a cable TV modem, a wireless connection, a fiber optic connection such as FIOS (F-EYE-os) or a T1? Dial-up telephone line DSL-enabled phone line Cable modem Wireless connection (either AirCard, land-based or satellite) Fiber optic connection T-1 connection (VOL.) Other broadband (incl. general responses like broadband, high speed) 8 (VOL.) Broadband, more than one of the above (SPECIFY) 9 (VOL.) No home internet access 10 (VOL.) Access internet via cell phone only 11 (VOL.) None of the above (SPECIFY) 98 (DO NOT READ) Dont know 99 (DO NOT READ) Refused END TIMING MODULE 1 1 2 3 4 5 6 7

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4 START TIMING MODULE 2 ASK ALL INTERNET USERS WHO DID NOT USE THE INTERNET YESTERDAY (YEST1NW=2-9): WEB1-A Next... Please tell me if you ever use the internet to do any of the following things. Do you ever use the internet to... [INSERT; RANDOMIZE]? {PIAL trend} ASK ALL (4 ITEMS) ACT01 Send or read email ACT11 Look online for news or information about politics ACT87 Use a social networking site like MySpace, Facebook or LinkedIn ACT112 Use Twitter ASK FORM A ONLY (3 ITEMS) ACT12 Look for information about a hobby or interest ACT13 Go online for no particular reason, just for fun or to pass the time ACT31 Make a phone call online, using a service such as Skype (SKIPE) or Vonage (VON-edge) ASK FORM B ONLY (3 ITEMS) ACT46 Search online for a map or driving directions ACT77 Take a virtual tour of a location online ACT79 Look for how-to, do-it-yourself or repair information online CATEGORIES WEB1-A 1 2 8 9 Yes, do this No, do not do this (DO NOT READ) Dont know (DO NOT READ) Refused

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5 ASK ALL INTERNET USERS WHO USED THE INTERNET YESTERDAY (YEST1NW=1): WEB1-B Next...Please tell me if you ever use the internet to do any of the following things. Do you ever use the internet to... [INSERT; RANDOMIZE]? {PIAL trend} [IF YES, ASK: Did you happen to do this YESTERDAY, or not?] ASK ALL (4 ITEMS) ACT01 Send or read email ACT11 Look online for news or information about politics ACT87 Use a social networking site like MySpace, Facebook or LinkedIn ACT112 Use Twitter ASK FORM A ONLY (3 ITEMS) ACT12 Look for information about a hobby or interest ACT13 Go online for no particular reason, just for fun or to pass the time ACT31 Make a phone call online, using a service such as Skype (SKIPE) or Vonage (VON-edge) ASK FORM B ONLY (3 ITEMS) ACT46 Search online for a map or driving directions ACT77 Take a virtual tour of a location online ACT79 Look for how-to, do-it-yourself or repair information online CATEGORIES WEB1-B 1 Yes, did this yesterday 2 Yes, do this (but NOT yesterday) 3 No, do not do this 8 (DO NOT READ) Dont know 9 (DO NOT READ) Refused END TIMING MODULE 2

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6 START TIMING MODULE 3 ASK ALL: Q10 As I read the following list of items, please tell me if you happen to have each one, or not. Do you have... [INSERT ITEMS IN ORDER]? {Modified PIAL Trend} a. A desktop computer {DESKHV} b. A laptop computer or netbook {LAPHAVE} ASK ITEM c IF LANDLINE SAMPLE c. A cell phone... or a Blackberry or iPhone or other device that is also a cell phone d. e.

{QL1}

An electronic Book device or e-Book reader, such as a Kindle or Nook

{EBOOKHV} {modified trend}

A tablet computer like an iPad, Samsung Galaxy or Motorola Xoom (Pronounced: zoom) {IPADHV} {modified trend}

CATEGORIES 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF Q10c=2,8,9: Q11 Does anyone in your household have a working cell phone? {PIAL trend; QL1HH} 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF HAVE LAPTOP/NETBOOK, EBOOK READER, OR TABLET (Q10b=1, Q10d=1, Q10e=1): Q12 You said you have [INSERT SHORTENED LABELS FOR EACH Q10b/d/e=1 RESPONSE IF Q10b=1: a Laptop; IF Q10d=1 an e-Book reader; IF Q10e=1: a tablet computer]. Do you ever use [IF ONLY ONE YES RESPONSE TO Q10b/d/e, INSERT: this device] [IF 2+ YES RESPONSES TO Q10b/d/e, INSERT: any of those devices] to go online wirelessly, either at home or somewhere else? {PIAL

Trend modified}
1 2 8 9

Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

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7 IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2) Q13 Next I have a few questions about your cell phone... Please tell me if you ever use your cell phone to do any of the following things. Do you ever use your cell phone to [INSERT ITEMS IN ORDER]? (Next, What about using your cell phone to... [INSERT ITEM]?) {PIAL trend} a. b. c. Send or receive email Send or receive text messages Access the internet

CATEGORIES 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2) Q14 Have you ever downloaded a software application or app to your cell phone, or have you never done this? {PIAL trend modified} 1 2 3 8 9 Yes, have done this No, have never done this (VOL.) Phone can NOT download apps (DO NOT READ) Dont know (DO NOT READ) Refused

IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2) Q15 Some cell phones come PRELOADED with apps. Did your cell phone happen to come with any preloaded apps, or not? {PIAL trend modified} 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF DOWNLOAD APPS (Q14=1) OR HAVE PRELOADED APPS (Q15=1): Q16 How many of the apps on your cell phone do you use on a regular basis, meaning you use them at least once a week? [READ 1-6] 1 2 3 4 5 6 8 9 None 1 to 2 3 to 5 6 to 10 11 to 20 (OR) More than 20 (DO NOT READ) Dont know (DO NOT READ) Refused

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8 IF HAVE TABLET (Q10e=1): TAB1 Earlier you said you have a tablet computer like an iPad, Samsung Galaxy or Motorola Xoom. Do you ever download software applications or apps to your tablet computer, or do you not do this? 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF HAVE TABLET (Q10e=1): TAB2 How many of the apps on your tablet computer do you use on a regular basis, meaning you use them at least once a week? [READ 1-6] 1 2 3 4 5 6 8 9 None 1 to 2 3 to 5 6 to 10 11 to 20 (OR) More than 20 (DO NOT READ) Dont know (DO NOT READ) Refused

IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1): APP1 Thinking about ALL of the apps you have downloaded, to either a cell phone or tablet computer, have you ever PAID for an app, or do you only download apps that are free?

{modified cell trend}

1 2 8 9

Yes, have paid for apps Only download apps that are free (DO NOT READ) Dont know (DO NOT READ) Refused

IF PAY FOR APPS (APP1=1): APP2 What is the HIGHEST dollar amount you have ever paid to download a single app? ____ 998 999 [RECORD DOLLAR AMOUNT 1-997] (DO NOT READ) Dont know (DO NOT READ) Refused

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9 IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1): APP3 Have you ever downloaded an app specifically to use with a child or for a child to use on his or her own? 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF DOWNLOAD APP SPECIFICALLY TO USE WITH CHILD (APP3=1): APP4 Would you say the apps you have downloaded for a child are... [READ AND ROTATE 1-2] 1 2 3 4 8 9 MOSTLY used for ENTERTAINING the child (OR) MOSTLY used for helping the child LEARN (OR) (VOL.) Both (VOL.) Neither/Mostly used for something else (DO NOT READ) Dont know (DO NOT READ) Refused

IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1): APP5 Have you ever downloaded an app that... [INSERT ITEMS; ITEMS a-b ALWAYS FIRST IN ORDER THEN RANDOMIZE]? a. b. c. d. e. f. g. h. i. Helped you get more information about an event you were attending Helped you get more information about a destination you were visiting Helped you learn about something you were interested in Provided regular updates on news, weather, sports or stocks Allowed you to watch movies or TV shows online Helped you with work-related tasks Helped you shop or make purchases Helped you communicate with friends or family Helped you track or manage your health {PIAL trend modified}

CATEGORIES 1 Yes 2 No 8 (DO NOT READ) Dont know 9 (DO NOT READ) Refused END TIMING MODULE 3

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10 START TIMING MODULE 4 ASK ALL: Q17 Switching topics... During the last 12 months, have you... [INSERT ITEMS; RANDOMIZE]? a. b. c. d. e. Visited a museum Visited an art gallery, show or exhibit Attended a live music, dance or theatre performance Attended an arts, craft or music festival Visited an historic site, park or monument

CATEGORIES 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q18 On the social networking sites you use, do you happen to follow any... [INSERT FIRST ITEM; RANDOMIZE]? Do you follow any... [INSERT NEXT ITEM]? a. b. c. d. Museums Art galleries or other visual arts organizations Musical, dance or theatrical groups or venues Individual artist, musician, or other type of performer

CATEGORIES 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

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11 ASK ALL: Q19 Have you ever used a HANDHELD or MOBILE device, such as a cell phone, e-reader or tablet computer, to... [INSERT FIRST ITEM]? Have you ever used a HANDHELD or MOBILE device to...[INSERT NEXT ITEM; RANDOMIZE]?{NEA SPPA forthcoming

trend modified}

ALWAYS ASK ITEM a FIRST: a. Download or listen to an AUDIO TOUR at a museum, art gallery, or historic site b. View or download information or images from a museum c. View or download visual arts content, such as painting, sculpture, graphic design or photography d. Watch or download a music, dance or theatre performance e. View or download information or images from an historic site, park or monument CATEGORIES 1 Yes 2 No 8 (DO NOT READ) Dont know 9 (DO NOT READ) Refused END TIMING MODULE 4 START TIMING MODULE 5 IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q20 Thinking about how you use social networking sites... On which social networking site or sites do you have an account? [PRECODED OPEN-END; ACCEPT UP TO 5 RESPONSES] {PIAL modified TREND REP MAN} 1 2 3 4 5 6 7 8 9 10 88 98 99 Facebook MySpace My yearbook Twitter YouTube Tumblr Flickr Google Buzz UStream Other (SPECIFY) Dont have my own profile on a social networking site Dont know Refused

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12 IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q21 About how often do you visit social networking sites? [READ 1-6] {PIAL TREND 2006} 1 2 3 4 5 6 8 9 Several times a day About once a day 3 to 5 days a week 1 to 2 days a week Every few weeks (OR) Less often (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q22 Overall, in your experience, are people mostly KIND or mostly UNKIND to one another on social networking sites? 1 2 3 8 9 People are mostly kind People are mostly unkind (VOL.) Depends (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q23 When youre on a social networking site, how often do you see people being generous or helpful... frequently, sometimes, only once in a while or never? {Teen trend

modified}
1 2 3 4 8 9

Frequently Sometimes Only once in a while Never (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q24 And when youre on a social networking site, how often do you see people being MEAN or CRUEL... frequently, sometimes, only once in a while or never? {Modification of PIAL

gaming TREND 2008}

1 2 3 4 8 9

Frequently Sometimes Only once in a while Never (DO NOT READ) Dont know (DO NOT READ) Refused

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IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q25 How often do you see people using language, images or humor on social networking sites that you find offensive? Frequently, sometimes, only once in a while or never?

{new}
1 2 3 4 8 9

Frequently Sometimes Only once in a while Never (DO NOT READ) Dont know (DO NOT READ) Refused

ASK IF Q24=1-3 or Q25=1-3: Q26 When people on social networking sites are being mean or offensive, how often, if ever, do others [INSERT FIRST ITEM; RANDOMIZE]... frequently, sometimes, only once in a while or never? How often do others... [INSERT NEXT ITEM]? [READ AS NECESSARY: Frequently, sometimes, only once in a while or never?] {new} a. b. c. d. Tell the person to stop Defend the person or group who is being harassed or insulted Join in the mean or offensive behavior Just ignore the behavior

CATEGORIES 1 2 3 4 8 9 Frequently Sometimes Only once in a while Never (DO NOT READ) Dont know (DO NOT READ) Refused

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14 ASK IF Q24=1-3 or Q25=1-3: Q27 And how about you personally? When people on social networking sites are being mean or offensive, how often do you....[INSERT FIRST ITEM; RANDOMIZE IN SAME ORDER AS Q26]? How often do you...[INSERT NEXT ITEM]? [READ AS NECESSARY: Frequently, sometimes, only once in a while or never?] a. b. c. d. Tell the person to stop Defend the person or group who is being harassed or insulted Join in the mean or offensive behavior Just ignore the behavior

CATEGORIES 1 2 3 4 8 9 Frequently Sometimes Only once in a while Never (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q28 In the past 12 months, when you have been on a social networking site, has anyone been mean or cruel to you personally? 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2): Q29 Have you, personally, ever had an experience on a social networking site that [INSERT; RANDOMIZE]? {Mod. Teens online behavior trend 2011} a. b. c. d. e. f. g. Resulted in a face to face argument or confrontation with someone Caused a problem with your family Resulted in a physical fight with someone else Ended your friendship with someone Made you feel closer to another person Got you in trouble at work Made you feel good about yourself

CATEGORIES 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

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15 ASK INTERNET USERS (INTUSE=1 or EMLOCC=1): Q30 Have you ever decided NOT to post something online because you were concerned that it might reflect badly on you? {PIAL teens online behavior trend} 1 Yes 2 No 8 (DO NOT READ) Dont know 9 (DO NOT READ) Refused END TIMING MODULE 5 START TIMING MODULE 7 [READ TO ALL:] A few last questions for statistical purposes only... ASK ALL: AGE What is your age? ____ 97 98 99 years [RECORD EXACT AGE 18-96] 97 or older Don't know Refused

ASK ALL: MAR Are you currently married, living with a partner, divorced, separated, widowed, or have you never been married? 1 2 3 4 5 6 7 8 9 Married Living with a partner Divorced Separated Widowed Never been married (VOL.) Single (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL: PAR Are you the parent or guardian of any children under age 18 now living in your household? 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

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16 IF PAR=1, ASK: D2b1 How many of these children are age 5 or younger? {new} ___ 98 99 [RECORD NUMBER; RANGE=0-97] (DO NOT READ) Dont know (DO NOT READ) Refused

IF PAR=1, ASK: D2b2 How many of these children are between ages 6 and 11? ___ 98 99 [RECORD NUMBER; RANGE=0-97] (DO NOT READ) Dont know (DO NOT READ) Refused

IF PAR=1, ASK: D2c How many of these children are between ages 12 and 17? ___ 98 99 [RECORD NUMBER; RANGE=0-97] (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL: HH1 How many adults currently live in your household, INCLUDING YOURSELF? [IF NECESSARY: That is, how many people age 18 and over, INCLUDING YOURSELF?] ___ 6 8 9 [RECORD EXACT NUMBER 1-5] 6 or greater (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL: EDUC What is the last grade or class you completed in school? [DO NOT READ, BUT CAN PROBE FOR CLARITY IF NEEDED] 1 2 3 4 5 6 7 8 9 None, or grades 1-8 High school incomplete (grades 9-11) High school graduate (grade 12 or GED certificate) Technical, trade or vocational school AFTER high school Some college, no 4-year degree (includes associate degree) College graduate (B.S., B.A., or other 4-year degree) Post-graduate training/professional school after college (toward a Masters/Ph.D., Law or Medical school) (DO NOT READ) Dont know (DO NOT READ) Refused

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17 ASK ALL: EMPLNW Are you now employed full-time, part-time, retired, or are you not employed for pay?

{PIAL trend}
1 2 3 4 5 6 7 8 9

Employed full-time Employed part-time Retired Not employed for pay (VOL.) Have own business/self-employed (VOL.) Disabled (VOL.) Student (VOL.) Other (DO NOT READ) Refused

ASK ALL: HISP Are you, yourself, of Hispanic or Latino origin or descent, such as Mexican, Puerto Rican, Cuban, or some other Latin American background? 1 2 8 9 Yes No (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL: RACE What is your race? Are you white, black, Asian, or some other race? IF R SAYS HISPANIC OR LATINO, PROBE: Do you consider yourself a WHITE (Hispanic/Latino) or a BLACK (Hispanic/Latino)? IF R DOES NOT SAY WHITE, BLACK OR ONE OF THE RACE CATEGORIES LISTED, RECORD AS OTHER (CODE 6) 1 2 3 4 5 6 8 9 White Black or African-American Asian or Pacific Islander Mixed race Native American/American Indian Other (SPECIFY) (DO NOT READ) Dont know (DO NOT READ) Refused

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18 ASK ALL: INC Last year, that is in 2010, what was your total family income from all sources, before taxes? Just stop me when I get to the right category... [READ 1-9] 1 Less than $10,000 2 $10,000 to under $20,000 3 $20,000 to under $30,000 4 $30,000 to under $40,000 5 $40,000 to under $50,000 6 $50,000 to under $75,000 7 $75,000 to under $100,000 8 $100,000 to under $150,000 9 $150,000 or more 98 (DO NOT READ) Dont know 99 (DO NOT READ) Refused END TIMING MODULE 7 START TIMING MODULE 8 ASK IF DUAL REACHED ON LANDLINE PHONE [SAMPLE=1 AND (Q10c=1 OR Q11=1)]: QL2HH Now thinking about your telephone use... Of all the telephone calls that you and other people in your household receive, are [READ AND ROTATE OPTIONS 1 AND 3 KEEP 2 ALWAYS IN THE MIDDLE]? 1 2 3 8 9 All or almost all calls on a cell phone Some on a cell phone and some on a regular home phone All or almost all calls on a regular home phone (DO NOT READ) Dont know (DO NOT READ) Refused

ASK ALL CELL PHONE SAMPLE: QC1 Now thinking about your telephone use... Is there at least one telephone INSIDE your home that is currently working and is not a cell phone? 1 2 8 9 Yes, home telephone No home telephone (DO NOT READ) Dont know (DO NOT READ) Refused

ASK IF DUAL REACHED ON CELL PHONE (QC1=1): QC2HH Of all the telephone calls that you and other people in your household receive, are [READ AND ROTATE OPTIONS 1 AND 3KEEP 2 ALWAYS IN THE MIDDLE]? 1 2 3 8 9 All or almost all calls on a cell phone Some on a cell phone and some on a regular home phone All or almost all calls on a regular home phone (DO NOT READ) Dont know (DO NOT READ) Refused

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ASK ALL: RZIPCODE What is your zip code? _____ [ENTER 5-DIGIT ZIPCODE] 99999 Dont know/Refused ASK CELL PHONE SAMPLE ONLY: MONEY5 Thats the end of the interview. If you would like to be reimbursed for your cell phone minutes, we can send you $5. I will need your full name and a mailing address where we can send you the money. [INTERVIEWER NOTE: If R does not want to give full name, explain we only need it to send the $5 out to them personally.] 1 [ENTER FULL NAME] INTERVIEWER: PLEASE VERIFY SPELLING 2 [ENTER MAILING ADDRESS] 3 [CITY] INTERVIEWER: PLEASE VERIFY SPELLING 4 [STATE] 5 [CONFIRM ZIP CODE] 9 Respondent does not want the money (VOL.) END TIMING MODULE 8 THANK RESPONDENT: That concludes our interview. The results of this survey are going to be used by a non-profit research organization called the Pew Research Centers Internet & American Life Project, which is looking at the impact of the internet on people's lives. A report on this survey will be issued by the project in a few months and you can find the results at its web site, which is www.pewinternet.org [w-w-w dot pew internet dot org]. Thanks again for your time. Have a nice (day/evening).

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