SRI RAMAKRISHNA INSTITUTE OF TECHNOLOGY, COIMBATORE-10 (Approved by AICTE, New Delhi Affiliated to Anna University, Chennai) Department of Mechanical

l Engineering

Course Title: TOTAL QUALITY MANAGEMENT Department : Mechanical Engineering Semester : Eight Course Instructor : M.R.RAVEENDRAN, AP / MECH

Number of Credits: 3 Programme : B.E Academic Year : 2013 -2014

Prerequisite Courses : Engineering Economics, Principles of Management, Computer Aided Manufacturing

Text Books: T1.Dale H.Besterfiled, et al., Total Quality Management, Pearson Education Asia, III Ed, Indian Reprint, 2006. Reference Books : R1.James R. Evans and William M. Lindsay, The Management and Control of Quality, (6th Edition), South-Western (Thomson Learning), 2005. R2.Oakland, J.S. TQM Text with Cases, Butterworth Heinemann Ltd., Oxford, Third Edition, 2003. R3.Subburaj R., Total Quality Management, Tata McGraw-Hill Education Private Ltd, 2005 R4.Suganthi, L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt. Ltd., 2006. R5.Janakiraman,B and Gopal, R.K, Total Quality Management Text and Cases, Prentice Hall (India) Pvt. Ltd., 2006. e-Learning Resources : https://www.msu.edu/course/fsm/325/l_tqm.pd tqmnotes.blogspot.com/ freevideolectures.com Business Management IIT Kharagpur www.iannauniversity.com/.../ge2022-total-quality-manage... Instructor Mail : Raveen_82mech@yahoo.co.in Course Objectives : At the end of the course the student should be able 1. To understand the basics Quality Management 2. To understand the fundamentals of Six sigma. 3. To understand the constructional features of Management tools 4. To understand the basics of ISO procedures

Course Plan: Sl.No. Unit Unit I- INTRODUCTION Topics to be Discussed Introduction - Need for quality Unit Objectives Referenc e No. of Periods Required

To Understand familiar with quality

T1

T1

Evolution of quality, Definition of quality - Dimensions of manufacturing and service quality, Basic concepts of TQM

To understand the origin of TQM

To understand some basic concepts of TQM

T1

Definition of TQM TQM Framework Contributions of Deming, Juran and Crosby CAD/CAM software packages, Barriers to TQM

To understand the basic frame work

T1

T1 To understand about packages

Total : 9 Leadership Strategic quality 6 planning Quality statements - Customer focus Customer orientation, Customer satisfaction, Customer complaints, Customer retention Employee involvement Motivation, Empowerment Team and Teamwork Recognition and Reward, Performance appraisal Continuous process improvement PDSA cycle, 5s, Kaizen - Supplier To be familiar with Leadership Principles T1 2

Unit II - TQM PRINCIPLES

T1

8 9 10 11

To understand the functions of a Quality and about Customers

T1 T1 T1

1 2 1 1

To understand the significance of Customers

T1

Total : 9 12 13 14 15 16 17 18 Total : 9 20 21 22 23 24 25 UNIT III- TQM TOOLS & TECHNIQUES I

The seven traditional tools of quality New management tools Six-sigma: Concepts, methodology applications to manufacturing service sector including IT Bench marking Reason to bench mark- Bench marking process FMEA Stages, Types

To understand the old tools of Management To understand about the new tools of Management To understand the rejection techniques To be able to familiar with Target setiing To understand the basics Failures in industries

T1 T1 T1 T1 T1 T1 T1

1 1 1 1 1 1 1

UNIT IV- TQM TOOLS & TECHNIQUES II

Quality circles Quality Function Deployment (QFD) TPM Concepts, improvement needs Cost of Quality Performance measures

To understand the Quality circumstances To be able to familiar with cost and quality To be able to familiar with measures of performance

T1 T1 T1 T1 T1 T1

2 1 2 2 1 1

Total : 9 26 27 28 29 UNIT V- QUALITY SYSTEMS

Need for ISO 9000- ISO 90002000 Quality System Elements, Documentation, Quality auditing Concepts, Requirements and Benefits Case studies of TQM Implementation in manufacturing systems, service sectors including IT.

To understand the functions of ISO To be able to familiar Documentation and Maintenance

T1 T1 T1 T1

2 2 2 1

30

T1

Total 45

Additional Contents over and above the curriculum:

Module I

35

Difference between Six & Three Sigma in It sector

To understand the implementation issues

T1

Module II

36

Latest ISO tools

To understand the implementation issues

T1

Total : 9 Total duration required : 45 periods + 6 periods for Tests = 45 Periods Assignments / Tutorials / Case Study / Innovative Work : Assignment : A1. Implemantation of Six Sigma in IT sector Submission Deadline for A1 : March 25th, 2013 A2. Implemantation of TPM IT sector Submission Deadline for A2 : February 25, 2013 Case Study / Innovative Work: C1. C1: Conduct a Innovative Work on TQM software packages

Course Assessment Plan:

1. Internal Assessment (20) 1.1 Internal Assessment Test 1 will be conducted for 50 Marks. (5*2=10 & 2*20=40) 1.2 Internal Assessment Test 2 will be conducted for 50 Marks. (5*2=10 & 2*20=40) 1.3 Internal Assessment Test 3 will be conducted for 50 Marks. (5*2=10 & 2*20=40) Tests as per the schedule given by the university - Best two performance is considered for assessment out of 15. 1.4 Course Attendance assessment out of 5 ( Attendance percentage 96-100 : 5; 91-95 : 4; 86-90 : 3; 81-85 : 2; 76-80 : 1) 2. External Assessment (80) University will conduct end semester examination for 100 marks (10*2=20 & 5*16=80) Performance will be considered for assessment out of 80. Course Outcome: The outcome of this course is that the students understand the basics of Management Principles. The students are able to manage Quality concepts. The students are able to understand the basics of Database Management System. They also gain knowledge about the Industrial management issues. PEOs Mapping : This Course is conducted to achieve the following Programme Educational Objectives (PEOs): I. Be able to apply the principle of Mechanical engineering, Mathematics, Mechatronics, Automobile Engineering and related Engineering field to solve real time problems appropriate to the discipline and succeed in the career. II. III. IV. Be able to contribute and communicate effectively in multidisciplinary projects and perform services related to mechanical engineering to meet the customer requirements satisfactory in both quality and quantity. Function with ethics and responsibility and also professionally involve and contribute to the society. Update the modern trends in engineering and technology through continuous learning and be the leaders in their professional society. The Outcome of this course facilitate to attain the following Program Outcomes (POs): Outcome c: Graduates will demonstrate an ability to design a system, component, or process to meet desired needs within realistic constraints such as economic, environmental, social, political, ethical, health and safety, manufacturability, and sustainability. Outcome k : an ability to use the techniques, skills, and modern engineering tools necessary for engineering practice

COURSE INSTRUCTOR

HOD/MECH

PRINCIPAL