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DesiredOutcomes
Understandcontextaroundmanagingforresults(performancebased management) Understandthebasicperformancemeasurementconcepts: Gatheringinputs Selectingactivities Countingoutputs Measuringoutcomes Impactinggoals Understandthebenefitofbenchmarkingourwork
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Definitions Performancebasedmanagement isasystematicapproachto performanceimprovementthroughanongoingprocessof establishingstrategicperformanceobjectives;measuring performance;collecting,analyzing,reviewing,andreporting performancedata;andusingthatdatatodriveimprovement. Performancemeasurement isthecomparisonofactuallevelsof performancetopreestablishedtargetlevelsofperformance.
PerformanceBasedManagementFramework
Define Desired Results: strategic direction and outcome oriented goals
PLAN
Adjust to Improve: adjust priorities, move resources, eliminate or streamline actions Link Actions to Results: business plans and performance targets
ADJUST
DO
CHECK
Evaluate Performance: Performance measures and other information that informs on how you are performing
PerformanceMeasures&Benchmarks
Oregon Shines Strategic Vision & Goals Oregon Principles DHS Goals Oregon Benchmarks DHS Key Performance Measures Operational Measures, Program Performance Measures Examples: workforce measures, efficiency, timeliness, caseload, cost, satisfaction, error rates, budget information, process measures, quality indicators
PerformanceMeasurementLineofSight
DHSMission Assistingpeopletobecomeindependent,healthyandsafe
OperationalMetrics/ StaffIndividualMetrics InternalAgency PerformanceMeasures Prevention Problemsarepreventedor addressedintheearlystages KeyPerformance Measures HighLevelPerformance Indicators
ProcessMetricsInputsandOutputs ResultMeasuresOutcomes
TheLingo Inputs Activities Outputs Outcomes Goals InalignmentwithGASB theGovernmentalAccounting StandardsBoard. ConsistentacrossOregonstategovernment
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Outcomes
Outputs
Activities
Inputs
Certainresourcesareneededtodoyourwork.
LogicModel EXAMPLE
Thiscreatesalineof sight betweenyour dailyworkandyour goals.
Reducinghunger Goals
RatioofOregoniansservedbyfoodstampsto thenumberoflowincomeOregonians
Outcomes
Outputs
Outreachactivities Training
Activities
DHSStaff,localpartners
Inputs
Simple
Doesithaveacleardefinition? Isiteasytounderstand?
Measurable
Achievable
Resultsoriented
Isitalignedwithourstrategyandgoals? Doesitsupporthigherleveloutcomes?
Timely& Targeted
Canitbemeasuredatafrequencythatwillallowusto adequatelysolveproblemsandmakemidcoursecorrections?
Areweaimingatanambitious,yetrealistic,target?
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PerformanceDashboard
KeyPerformanceIndicator %ofchildrenages1935 monthswhoareadequately immunized PercentageofMentalHealth patientswhoareemployed Uninsuredchildren Annualstaffturnoverrate Customersatisfaction
Dummy data
Results 74%
Target* 85%
Status
Trend
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Inputs
Inputs aretheresources neededtoproducetheactivityandresults aretheingredientsthatgointo theprojecttomakeitworkandgrow fueltheeffortsoftheproject aregathered frommanysources ExamplesofInputs: Staff,volunteers,contractors Equipment Feesforprovidingservices Grants Donations Officesupplies Matchingfunds Populationcharacteristics Politicalsupport Contractsforservices Serviceproviderpartners 15
Activities
Activities areactionswhichaddresstheprioritiesofanorganizationtoachievedesiredresults. shouldbeselectedbasedonresearch,logicandexperience.
ExamplesofActivities: Mentorprogram Familysupportgroups Stafftraining Communityeventsandmeetings Communicationvianewspapers,radioandtelevision Afterschoolactivities Referralstopartners Familydecisionmakingmeetings Multidisciplinarycasestaffing Involveseniorsandpeoplewithdisabilitiesinmeetings Seekinputfromstakeholders 16
Outputs
Outputs areproducedfromtheactivities arethequantityofwork,theamountofactivities,services,or othercountable thingsoreventsthatare producedbyindividualefforts,programs,orservicesystems arecountsofaprogramswork accountforhowmuchtheprogramproduces ExamplesofOutputs: Numberofclientsserved Numberofcareproviders Numberofcommunitymeetings Numberofyouthgroupactivities Numberofpatientsinweeklysupportsessions Numberoftrainingsessions Numberofcasesstaffed Numberofplanningmeetings Numberofhomevisits 17
Outcomes
Outcomes... arethedesiredmeasurablechanges inpeople,organizations,orcommunityconditions. resultinoneormoreofthefollowingbenefitsforindividualsorgroups:newknowledge,increased skills,changedattitudes,changedvalues,modifiedbehavior,improvedcondition,increased capacity. indicateprogresstowardimpactinggoals. canbeveryhighlevel,suchasanOregonBenchmark,ofwhichasingleorganizationmay havelittleimpactonalone,butworksinpartnershipwithothers. canbeintermediatelevelofwhichanorganizationhasahigherlevelofimpact. cancovershortorlongperiods,dependingonthepurposeandscopeoftheeffort. ExamplesofOutcomes: Decreaserateofteenpregnancies Increaseindependentlivingskills Increasenumberofyouthactivitiesavailableinaneighborhood Decreaselagtimebetweenreferralandservices Decreasemedicalriskfactors Increaseclientsatisfaction Increasehighschoolcompletionrate Increasepercentageofclientscompletingtreatment 18
Goals
Goals... arelongertermbigsocietalvisionsthatcanbeimpactedbymanyeffortsincoordination. arebroadresultsimpactedbymanyactions. describeandclarifythebroadpurposeandvisionfordoingtheproject. helpmotivate,focus,andcoordinatestrategiesandoutcomesdesignedtoproducethedesiredbroad societalchanges. areoftentoobroadtomeasuredirectly. ExamplesofGoals: Peoplearesafe Peopleareabletosupportthemselvesandtheirfamilies Economicandsocialopportunitiesincommunities Peoplearelivingasindependentlyaspossible Educationsuccess Peoplearehealthy Comprehensiveandintegratedclientsupports Systemschange 19