Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

READING 1
TEACHING GUIDELINES
Course Credit Code Reading 1 1 sks A0313232 Designed by Revised in Material prepared by Reviewed by English Teacher Team 2012 English Teacher Team Head of Program

Description General Competence

This subject consists of reading activities in business English which enable students to communicate in the workplace. Students are able to comprehend written discourse on topics relevant to administrative and office functions conveyed through a variety of business documents at basic level.

No 1 1

Specific Competence 2

1.
2. 3.

Comprehend business written discourses Acquisite business vocabulary Implement English grammar appropriately

Topic 3 Receiving Visitors Telephoning Filing Reading Practices Relevant to a Variety of Written Messages 1 Meeting and Conference Travels Training and Office Procedure Reading Practices Relevant to a Variety of Written Messages 2

Time 7 200

2 3 4

1. Comprehend business written discourses 2. Acquisite business vocabulary 3. Implement English grammar appropriately 1. Comprehend business written discourses 2. Acquisite business vocabulary 3. Implement English grammar appropriately 1. Comprehend business written discourses 2. Acquisite business vocabulary 3. Implement English grammar appropriately

200 200 200

Source 8 Mirriam Websters Secretarial Handbook PASS Cambridge BEC 2 PASS Cambridge BEC 2 Barrons How to Prepare for the TOEIC Test Mirriam Websters Secretarial Handbook PASS Cambridge BEC 2 Manage with English, Oxford University Press Barrons How to Prepare for the TOEIC Test

1. 2. 3.

Comprehend business written discourses Acquisite business vocabulary Implement English grammar appropriately

200

6 7

1. Comprehend business written discourses 2. Acquisite business vocabulary 3. Implement English grammar appropriately 1. Comprehend business written discourses 2. Acquisite business vocabulary Implement English grammar appropriately 1. 2. 3. Comprehend business written discourses Acquisite business vocabulary Implement English grammar appropriately

200 200

200

Reading Material 1

Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

Reading 1 Lesson Plan No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Materials Unit 1 Receiving Visitors Unit 1 Receiving Visitors Individual Assesment 1 Unit 2 Telephoning Unit 2 Telephoning Individual Quiz 1 Unit 3 Filing Unit 3 Filing Submit Individual Assesment 1 Individual Assesment 2 Unit 4 Reading Practices Relevant to a Variety of Written Messages 1 Unit 4 Meetings & Conference Individual Quiz 2 Unit 4 Meetings & Conference Unit 5 Travels Submit Individual Assesment 2 Individual Assesment 3 Unit 5 Travels Unit 6 Training & Office Procedure Individual Quiz 3 Unit 6 Training & Office Procedure Submit Individual Assesment 3 Unit 7 Reading Practices Relevant to a Variety of Written Messages 2

Sources: 1. Merriam-Websters Secretarial Handbook, Third Edition, 1993. Published by MerriamWebster, Incorporated. 2. Manage with English, by PL Sandler & CL Scott. Published by Oxford University Press. 3. PASS Cambridge BEC 2 by Anne Williams & Louise Pile, 1999. Published by Summertown Publishing Ltd. Scoring Criteria 1. 40% Daily Quizes

Quizes 1. Individual 2. Individual 3. Individual Assesments 1. Individual

2. 3.

Individual Quizes

3 (week 4, week 8, week 12) (22 Oct 03 Nov 2012) (07 Jan 19 Jan 2013)

Individual Assessment 3 (week 2, week 6, week 10)

25% Mid Term Test 35% Final Semester Test

Quiz 1 covers Unit 1 & 2 Quiz 2 covers Unit 3 & 4 Quiz 3 covers Unit 5 & 6 Assesment 1 2 3

Browse http://learnenglish.britishcouncil.org/en/professionals-podcasts Find and choose 3 different topics Download the text and format them. It must be .doc formatted, Use Font Rockwell 10, Use 1,5 Space, saved in TITLE OF THE TEXT __ YOUR STUDENT NUMBER.DOC (for example: ACHIEVEMENT 2012130087.DOC) Download the audio on mp3: It must saved in TITLE OF THE AUDIO __ YOUR STUDENT NUMBER.MP3 (for example: ACHIEVENT 2012130087.MP3) Sent both text and audio to suharyono_mail@yahoo.com Re: Assesment 1 2012130087

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

Read the text and listen to the audio you downloaded. Retell the text by handwriting on an-A4 sized paper. Utry to use English. Write your NAME, STUDENT NUMBER on the top right corner of the paper. Submit on the due dates Unit 1 Receiving Visitors Read the text below carefully. Receiving visitors is one of a secretarys daily responsibilities. In a large company, visitors may report to a reception area and she will be advised that they have arrived. In a small company, visitors may report directly to the secretarys desk. In any event, it is the secretary responsibility to greet each visitor with a smile and make each one feel welcome. In a difficult situation, a secretary might have to deal with threatening or abusive visitors. In such situation, a secretary should get help by getting into the employers room and making a call to the security. When a guest will be arriving from out of town, a secretary will generally have to make the arrangement. These are the guidelines: Arrange to have the guest met at the airport, or provide complete information about how to get from the airport to you office. Alternatively, provide information about taxis, limos, or other kinds of available ground transportation. Arrange an accommodation at a nearby hotel. Make sure whether the guest prefers a smoking or non-smoking room. With the employers approval, arrange for a personal welcome at the desk in the form of note, flowers or a small gift. Provide the guest with a schedule of events during her/his stay. And if the guest is traveling with a spouse, provide a city map with information about local attractions. When a visitor enters your office, a secretary should not rise from your chair and make the first move to shake hands unless the visitor is distinguished or elderly. If they have to wait, a secretary can ask them to have a seat and offer reading material or a drink. If a visitor wants to converse, a secretary should let him or her initiate the conversation. But, be careful about offering opinions about people or events that are connected with the organization. If the visitor is extremely talkative, secretary should be able to excuse herself politely, maybe by saying, Youll have to excuse me. I have a report that must be done by noon. Certain visitors will have privileged access: superiors and their secretaries, peers, immediate staff, and designated relatives. It is the secretarys responsibility to learn who these people are. Some executive have an open-door policy and will see anyone at any time. If two or more people share a single appointment, a secretary must make sure that there are enough chairs, pencils, notepads, and the room is comfortable and conducive to conversation within the group. Taken from Merriam-Websters Secretarial Handbook. Answer these questions based on the above text. 1. 2. 3. 4. 5. 6. 7. 8. What makes the difference in receiving visitors in a big and a small company? What is the rule of thumbs in receiving visitors? What should a secretary do in dealing with abusive or threatening visitors? What is the purpose of making the necessary arrangements for out-of-town guests? If a visitor has to wait for the appointment, what should be done by a secretary? Should a secretary sit down and chat with the guest the entire time waiting for the appointment? Why or why not? Who usually have the privileged access to see the executive? If there are more than one guest in the same appointment, how can a secretary accommodate the appointment?

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

Find in the context of the reading passage the meaning of the words in each box, and then complete the sentences below using one of them. If necessary, it is possible to make some changes. responsibility abusive 1. to greet offer to feel welcome receiving visitors threatening

________________ is one of the secretary _________________. A secretary should _____________ the visitors with a genuine smile as to make them _______________ and ________________ in our office. But a secretary needs to be careful when dealing with _____________ or ____________ guests. Contacting the security is a wise choice. reception area designated relatives privileged access open-door policy

appointment peers 2.

Some guests might come in the _______________ or report directly to the secretarys desk; it depends on the size of the company. The secretary should ask whether the guest has an ___________ or not. A secretary should have a list of people with __________________ to see the boss. They are superiors and their secretaries, immediate staff, _______________, and _______________. Some executives have an _________________, they are willing to take guests with or without _________________. arrangements transportation prefer non-smoking room local attractions schedule accommodation spouse

guidelines information personal 3.

In receiving out-of-town guests, a secretary might need some ___________ in making the necessary ______________. First, the ____________ or at least, the _________ on how to get to your office from the airport. Second, the ______________ at the nearby hotel; check whether he or she __________ smoking or _____________. Third, if he or she travels with the _________, provide some _____________ on the ______________. Dont forget to supply the guest with the ___________ of the activities during her/his stay, without putting aside some times for her/his ___________ arrangements. politely to excuse talkative

opinion 4.

Some guests might be very ____________ and the secretary sometimes has to sit and talk with him/her. But a good secretary must be careful in giving her _____________ on things, especially the sensitive ones, likes people, and policy. If the secretary needs to go back to her works she can __________ herself ______________. conducive a small gift distinguished guests

comfortable 5.

In order to create a _____________ and ______________ situation which might help boost the communication, a secretary might need to think about giving ________________ to the __________________.

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Unit 2 Telephoning

Read this text carefully. Telephoning across Cultures Many people are not very confident about using the telephone in English. However, good preparation can make telephoning much easier and more effective. Then, once the call begins, speak slowly and clearly and use simple language. Check that you understand what has been said. Repeat the most important information, look for confirmation. Ask for repetition if you think it is necessary. Remember too that different cultures have different ways of using language. Some speak in a very literal way so it is always quite clear what they mean. Others are more indirect, using hints, suggestions and understatement (for example not very good results = absolutely disastrous) to put over their message. North America, Scandinavia, Germany and France are explicit countries, while the British have a reputation for not making clear exactly what they mean. One reason for this seems to be that British use language in a more abstract way than most Americans and continental Europeans. In Britain there are also conventions of politeness and a tendency to avoid showing ones true feelings. For example if a Dutchman says an idea is interesting he means that it is interesting. If an Englishman says that an idea is interesting you have to deduce from the way he says it whether he means it is a good idea or a bad idea. Meanwhile, for similar reasons Japanese, Russians and Arabs subtle countries sometimes seem vague and devious to the British. If they say an idea is interesting it may be out of politeness. The opposite of this is that plain speakers can seem rude and dominating to subtle speakers, as Americans can sound to the British or the British to the Japanese. The British have a tendency to engage in small talk at the beginning and end of a telephone conversation. Questions about the weather, health, business in general and what one has been doing recently are all part of telephoning, laying a foundation for the true purpose of the call. At the end of the call there may well be various pleasantries, Nice talking to you, Say hello to the family (if you have met them) and Looking forward to seeing you again soon. A sharp, brief style of talking on the phone may appear unfriendly to a British partner. Not all nationalities are as keen on small talk as the British! Being aware of these differences can help in understanding people with different cultural traditions. The difficulty on the telephone is that you cannot see the body language to help you. (Adapted from Faxes, phones and foreigners by kind permission of British Telecommunications plc.)

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

1. Answer these questions based on the above text.

1.

How do different cultures have different ways of using language?

2. Why do most Americans and continental Europeans differ from British to put over their message? 3. How do you think about subtle countries?

4. What questions they can ask in small talk at the beginning and end of a telephone conversation? 5. Do you think that the differences can help in understanding people with different cultural traditions?

2. Choose the closest definition of the following words from the text. 1. 2. confident (line 1) a. very natural literal (line 9) a. direct and clear 3. hints (line 10) a. clue 4. understatement (line 10) a. kind words 5. explicit (line 12) a. able to expand 6. deduce (line 19) a. reduce 7. subtle (line 20) a. difficult to describe 8. vague (line 21) a. unclear 9. devious (line 21) a. rude 10. pleasantries (line 29) a. questions b. very sure b. full of literary style b. signal b. less strong way of talking b. showing feelings b. work out b. expressed briefly b. unfriendly b. dishonest b. requests c. very limited c. abstract and complicated c. indirect suggestions c. clever speech c. clearly expressed c. disagree c. mixed up c. insincere c. clever c. polite remarks

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Unit 3 Filing

Read this text carefully. Basic Types of Filing Arrangements The selection of an appropriate filing classification system requires analysis of the information needs of your agency. There are three basic methods for arranging files: 1) Alphabetic Filing The following are general guidelines for indexing records for filing, adapted from Records Management: Integrated Information Systems, by Patricia Wallace, et al, second edition. An alphabetic classification is used to file records by names of individuals, businesses, institutions, government agencies, subjects, topics, or geographic locations, all according to the sequence of letters of the alphabet. Each record that is released for filing must be indexed and coded to expedite the eventual placement of the record in storage (active as well as inactive storage). Some common rules for indexing, which is the process of determining the caption under which a record is to be filed, and coding, which involves marking the filing number or caption on the record, are discussed below. The rules are based on filing names on a unit-by-unit basis, in which each part of the name is considered a separate unit. The individual filing units of each name must be compared letter by letter in order to place the names in proper alphabetic sequence. 2) Numeric Filing Numeric filing uses numbers directly from a record, such as a purchase order number, or relies on the use of assigned numbers. If the numeric arrangement is an indirect access system, an index to the files is almost always used to retrieve information. Once the assigned number has been determined from the index, the file worker can file or retrieve records easily. Numeric filing systems include the straight-numeric, duplex-numeric, chronological, terminaldigit, middle-digit, and decimal numeric filing systems. 3) Alphanumeric Filing Alphanumeric filing may use a combination of personal or business names and numbers, or more commonly, subject names and numbers. Once the alphabetic divisions or topic headings and appropriate subdivisions have been determined, number categories can be assigned. If larger quantities of records are to be stored within the system, smaller divisions within each letter of the alphabet can be used. A relative index lists the number codes assigned to each letter of the alphabet or to its divisions. The file worker refers to the index to determine the primary filing digit to be assigned to a file for a new correspondent or document. Selecting a Filing Arrangement Within the three basic types of filing arrangements - alphabetic, numeric, and alphanumeric there can be applied any number of variations designed to fit the needs of the agency. Because each system has certain advantages and limitations, the selection of a filing system involves the consideration of multiple factors. The most important of these include examining the characteristics of the records and choosing between either direct or indirect access to files. Consistency - Key to Effective Filing Whichever filing system you select, the key to effective information maintenance and retrieval is consistency. The filing staff should have access to a files manual or some arrangement of documented procedures for proper files handling within your agency. Filing standards should be applied to all formats of information storage. Electronic media, microfilm, and hard copy formats must be systematically arranged to make the most out of your records management program. An efficient filing system can be one of your agency's most valuable tools in achieving the goal of records management: the systematic control of recorded information from original creation to ultimate disposition.

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

1. Answer these questions based on the text.

1.
2. 3. 4. 5. 6. 7.

What are the three basic methods for arranging files? How is an alphabetic classification used to file records? What must each record that is released for filing be done? Why must the individual filing units of each name be compared letter by letter? What do you know about numeric filing system? What is alphanumeric filing system? What is the most important thing you have in selecting the filing system?

2. Choose the closest definition of the following words from the text. 1. expedite (paragraph 2 line 6) a. to perform quickly and efficiently b. to force or drive out c. to put out or lay out 2. storage (paragraph 2 line 7) a. a place where commodities are kept b. a space for storing goods c. a room in which things are stored 3. retrieve (paragraph 3 line 5) a. to make good, or put right b. to revive and restore c. to find and carry back 4. assigned (paragraph 4 line 8) a. be given out as a task b. be set apart for a particular purpose c. be selected for a duty or office 5. determined (paragraph 4 line 3) a. unwavering b. resolute c. firm 6. fit (paragraph 5 line 2) a. to be the proper size and shape for b. to be appropriate or suitable to c. to provide a place or time for 7. access (paragraph 6 line 2) a. the right to enter or make use of b. the act of approaching c. a sudden outburst 8. consistency (paragraph 6 line 2) a. compatibility or agreement among successive acts, ideas or events b. the condition of holding together c. the degree or texture of firmness or viscosity 9. manual (paragraph 6 line 2) a. of, pertaining to, or done by the hands b. used by or operated with the hands c. employing human rather than mechanical energy 10. ultimate (paragraph 7 line 3) a. fundamental or elemental b. completing a series or process, final, conclusive c. of the greatest possible size or significance or maximum

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

Unit 4 Reading Practices Relevant to a Variety of Written Messages 1

1. Advertisement

SALES MANAGER Multinational company seeks sales manager for its office product division. Candidate must have 10 years experience in sales development and management in the field and the ability to motivate and train incoming sales staff. Good salary and benefits package. Qualifie candidates should send their resumes to: The Daily News, Box 8552,1627 Elm Street, Aselaide, Australia Choose the best answer to the question. 1. Which segment of the business is looking for a sales manager? a. The office products division b. The multinational company c. The personnel division d. The overseas staff What experience is required for the job? a. Product development b. Teaching new salespeople c. Ten years in office management d. Research in the field Where should applicants send their resumes? a. To the company b. To the division manager c. To the vice-president of sales d. To the newspaper

2.

3.

2. Notice The company provides a benefit pension plan covering all employees. Benefits are based on years of service and on the employees highest salary. Both the company and the employee make contributions to the plan according to government regulations. Employees eligible to receive pension funds are paid monthly through the plan. Choose the best answer to the question. 1. What are benefits based on? a. Years at the company and salary b. Bonuses c. Starting wage d. Company profits

2.

Who determines the rules of contribution? a. Managers of the benefit pension plan b. Anyone who is eligible to receive funds c. The company and the employee d. The government

3. How often do eligible employees receive payments for the plan? a. Every week b. Every two weeks c. Once a month

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

d. Once a year 3. Announcement As our company plans new products and processes, health, safety, and environmental considerations are a priority. We are committed to operating our manufacturing plants and research facilities in a manner that protects the environment and safeguards the health and safety of all people. We will continue to allocate money to improve existing facilities as new safety information is brought to light. Choose the best answer to the question. 1. What is this statement intended to do? a. Announce an expansion b. Tell about a merger c. Reassure the public about safety d. Give a new policy What will the company do with existing facilities? a. Continue to make them safe b. Tear them down c. Have them inspected d. Operate them

2.

4 . Report The profits for the Wu Company more than doubled in the fourth quarter over profit level of a year ago. This is due in part to lower operating and administrative expenses. The electronics store chain earned $42.6 million, compared with $21.1 million in the fourth quarter of last year. Total profits for the year are $122.8 million, compared with $48.5 million last year. Choose the best answer to the question. 1. How do fourth quarter profits for this year compare to those of last year a. Stated the same b. Increased by twice as much c. Increase by more than twice as much d. Decreased by half What contributed to the change? a. Reduction of operating cost b. Higher number of customers c. New and better products d. More expensive products What kind of business is the Wu Company? a. Business supplies b. Manufacturing c. Storage and shipping d. Retail electronics

2.

3.

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

5 . Memorandum MEMORANDUM To: Fm: Date: Sub: All employees Donetta Muscillo Safety Coordinator June 5, 2012 Fire doors.

Employees are reminded that doors designated as fire doors must stay closed at all times. The purpose of fire doors is to help direct smoke away from areas where people are working in case of fire in the building. Even though the weather is hot and the repairs to the companys air conditioner are not complete, keeping the fire doors open is dangerous and is not allowed. Choose the best answer to the question. 1. What kind of memo is this? a. A notice about new policy b. A safety is warning c. A personnel memo d. A reception invitation What is the purpose of fire doors? a. To keep smoke away from people b. To provide escape routes c. To keep fire from spreading d. To contain heat Why were employees probably keeping the fire doors open? a. To get to a higher floor b. To look at view c. To go from office to office d. To let in cool air

2.

3.

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Sekolah Tinggi Ilmu Komunikasi dan Sekretari TARAKANITA

Unit 5 Meeting & Conferences Read the text below carefully. Meetings The scope of a secretarys responsibilities in assisting with meetings and conferences arrangement will vary, depending on the size of the event. A meeting or conference may be anything from a narrow intra-office parley to a gathering on a national or international scale. By contrast, the term convention regularly and unmistakably refers to large, formal gatherings. Regardless of the magnitude of the event, a secretary will often be assigned duties involving helping to get ready for the meeting, providing service during the meeting, and assisting with post-meeting follow-ups. Flexibility and adaptability will be necessary to cope with the lastminute changes that frequently occur. A secretary will often be responsible for getting the right people together at the right time for business meeting. Executive secretaries frequently say that their most difficult task is to find enough time in the busy schedules of three or four managers to arrange special meetings among them. When picking a time for an in-house meeting, a secretary should avoid scheduling it on a religious holiday or early Monday morning or late Friday afternoon. A secretary also needs to bear in mind that people are generally more alert in the morning than in the afternoon. For regular executive meetings, weekly or monthly, a secretary should remind the participants about the meeting by means of in inter-office memorandum or a letter timed to arrive the day before the event. The reminder memorandum should contain the following information: Names of the individuals attending or name of the group Day of the week, date, time, and place of the meeting Agenda (including the speakers name on the given topics) Any advance preparation required of the participants, or materials they should bring A secretary may also telephone executive offices to make a quick check on the availability of officers or managers for regularly scheduled meetings. The person who is chairing the meeting should then be notified of any members anticipated absence, so that voting on key issues will not be hampered by lack of a quorum. Executives often find themselves in crisis situations that call for fast decision making and special meetings may be required to deal with these situations. In such situations, a secretary must contact the officers quickly, either in person or by telephone. If the meeting is not to be held immediately, a follow-up written reminder should be sent. Individual corporate bylaws may stipulate how the directors are to be notified of upcoming meetings. Even if written notification for regular meetings is not required, it is nonetheless advisable. A secretary may also have to notify directors of special meetings by telephoning them. So a secretary must keep a list of the directors names available for each meeting and indicate on it whether or not they will be present. (Adapted from Merriam-Webster Secretarial Handbook Third Edition)

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1. Answer these questions thoroughly using the information in the text. 1. 2. 3. What determine the variation in secretarys responsibilities dealing with meetings? What are the assigned duties for secretary dealing with meetings? What are the two qualities should be possessed by a secretary to cope with the final changes in meeting arrangement? What is the most difficult task for a secretary dealing with meeting preparation? Why? Which time arrangements should be avoided in picking time for meetings? Any specific reason? In regular executive meetings, how should a secretary remind the participants? What should the memo contain? Why is it important for a secretary to notify the chairperson of the anticipated absence? Why do special executive meetings need to be conducted? What should a secretary do?

4. 5. 6. 7. 8. 9.

10. Which document should a secretary refer in preparing the notifications for the corporate directors meeting? 11. Why does a secretary have to keep the directors names available for each meeting? 2. Find the synonyms of these words in the text. range duties regulation inside the office ability to be flexible ability to be adaptable final 8. internal 9. between offices 10. fresh-minded 11. not enough people to vote legally 12. state (v) 13. Restricted

3. Based on the above text, make a list of the duties of a secretary in assisting with meetings.

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Unit 6 Travels Read the memo below about a new expenses claims system and then answer these questions. MEMO TO: All Heads of Department FROM: Alan Lock, Accounts Manager SUBJECT: IMPLEMENTATION OF NEW EXPENSES SYSTEM As you know, this department has undertaken an extensive survey into alternative systems of handling corporate travel expenses and expenses claims. In recent months, a corporate charge card (Amex) and an automated expenses reimbursement system have been trialled successfully in several departments. This system will now be implemented throughout the organization. The main benefits of the new system are that cash advances will no longer be necessary and administrative time can be reduced. It will also cut the cost of processing each claim and should produce a substantial saving on the time employees spend on claiming expenses. The system should be fully operational within the next ten weeks. A brief outline of how the system works is given below. CLAIMING EXPENSES Employees who travel on company business will be sent a form by e-mail each month that show all purchases made on their Amex card. Employees indicate the business purpose of each purchase and, in the case of entertainment expenses, give the names of guests. Employees deduct personal expenses incurred on the card and add corporate expenses paid for in cash. Then company will then settle up with one monthly cheque to Amex for all the business expenses incurred using the card. It will be then be the employees responsibility to settle the balance for personal expenses. AUDITING PROCEDURES Line managers will monitor expenses claims, making a random check of between 15 and 20 per cent of all claims submitted. Full details of the new system will be sent to all Heads of Department within the next few days.

Answer these questions based on the above text. 1. What are two main components of the new system?

2.

How will the new system save the company money?

3.

Who will be e-mailed an electronic form each month?

4.

Which expenses will be shown on the e-mailed form?

5.

What additional information will the claimant be required to give?

6.

How will the company check that employees are not abusing the system?

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Read this article and think about a title for each paragraph. The Guardian, October 1998 Flying high with cheap frills Low-cost airlines are offering deals to woo business travelers, writes Gillian Upton 1 ____________________________________________________________ When is a low-cost airline not a no-frills airline? When it adds frills. Business travelers who have taken enthusiastically to value-for-money air travel are now being offered packages more commonly associated with mainstream airlines. 2 ____________________________________________________________ To date, the attraction of no-frills airlines has been based on price; forget the more convenient departure points, creature comforts or ease of scheduling. Easyjet, Ryanair and Debonair have all undercut leading carriers by as much as 70 % on high volume routes. 3 ___________________________________________________________ However, in the wake of increased competition and aggressive price-cutting from mainstream airlines such as KLM UK, three no-frills airlines are changing tack. Virgin Express is increasing legroom and is contemplating the launch of a frequent-flyer programme; Go, owned British Airways, is wooing the business travelers; and Debonair is introducing a business class section next week. 4 ________________________________________________________________ Debonair, based at Luton airport, north of London, was launched just over two years ago and went into profit for the first time this summer. Even when it started, it set itself slightly apart from its low-cost competitors by offering more seats comfort, a drink in-flight and a simple frequent-flyer scheme. 5 _______________________________________________________________ Debonairs business class, ABC, will give passengers more privacy during the flight, a fullyrefundable, flexible ticket, a free bar, a snack and a dedicated check-in desk. Yet, the fare will remain as much as 40% below the average business class ticket price. 6 _________________________________________________________________ Other low-cost airlines, however, are standing firm. Even so, Easyjet, which market itself on lowest price, no catering and direct sell, has now introduced a 10 charge to allow its passengers to transfer from one Easyjet flight to another. This is effectively a concession to the business traveler, who needs more flexibility. 8 ________________________________________________________________ Attempts by Virgin Express, Go and Debonair to move upmarket are being interviewed by some as the beginning of a consolidation in the sector. With so much competition on price, it seems likely that some players in the low-cost airline business will fail to survive. Reread the article. Are the following statements true or false? 1. 2. 3. 4. 5. 6. The differences between mainstream and low-cost airlines are becoming less clear. Low-cost airlines are only slightly cheaper than mainstream airlines. Mainstream airlines are offering extra services to compete with low-cost airlines. Debonair offers more services to passengers than other low-cost airlines. Easyjet is refusing to change its approach in any way for business travelers. The number of low-cost airlines is set to grow in the future.

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Unit 7 Training & Office Procedures

Read this text carefully. Training Training must have a purpose, which is defined when a firm analyses its training needs. A review of manpower planning should include a training analysis which looks carefully at training from the point of view of the company, its various department and personnel. This may show that weaknesses exist in some departments and that, as a result, training is needed for their staff. Training needs are based on an analysis of job descriptions and job specifications. A job description should give details of the performance that is required for a specific job, and a job specification should give information about the behavior, knowledge and skills that are expected of an employee who works in it. When all of this has been collected, it is possible to make a training specification. This specifies what the training department must teach for the successful performance of the job, and also the best methods to use in the training period. There are many different training methods, and there are advantages and disadvantages to all of them. Successful training programs depend on an understanding of the difference between learning about skills and training in using them. It is frequently said that learning about skills takes place off the job, in the classroom; but training in using those skills takes place on the job, by means of such activities as job rotation and planned experience. It is always difficult to evaluate the costs and savings of a training program. The success of such a program depends not only on the methods used but also on the quality of the staff who do the training. A company can often check on savings in time and cost by examining the manual work performed by operators and technicians who have completed a training program. The evaluation of management and supervisory training is much more complex than that. In order to test the result of management and supervisory training, many companies have looked at such things as the number of management and supervisory staff who leave their employment and the number who stay away from work for reasons of health.

1. Answer the following questions correctly and completely. 1. 2. 3. 4. 5. 6. 7. 8. 9. When is the purpose of training defined by the management? What important things should be considered in a review of manpower planning? What are training needs based on? What details can be found in a job description and a job specification? What does the success of training program depend on? What is the difference between learning about the job and training in using them? How can a company evaluate the savings of a training program? What does this in paragraph 1, line 4 refer to? What does This in paragraph 2, line 4 refer to?

10. What does them in paragraph 3, line 3 refer to?

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2. Find words or expressions in the text which mean the following. 1. 2. 3. 4. 5. 6. 7. 8. 9. described exactly examines and describes the different parts of planning for number of staff needed small items of information that work together to give a clear, complete picture needed; necessary acting, reacting or doing things in a certain way special abilities ways of doing things moving workers around from one job to another, to widen their experience

10. to find what a thing is worth not only in money but also in quality, time spent, importance to the company 3. Complete the following table verb define Analyze Weaken Perform Requirement Knowledge noun rotate succeed manage verb noun behavior evaluation employment

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Unit 8 Reading Practices Relevant to a Variety of Written Messages 2 1. Notice Invoices are due upon receipt. All accounts unpaid as of the last day of the current month shall accrue interest at the Consumers Bank lending rate plus 1-12 annum. Choose the best answer to the question. 1. When are invoices due? a. The last day of the month b. The first day of the month c. At the date on the invoice d. When they are received If your account is unpaid, what will happen? a. You will owe interest. b. You will have to close your account. c. You will pay twice as much. d. You will have to borrow money. What is the role of the Consumers Bank? a. It will assist with loans. b. It acts as a collections agent. c. It receives payment on all accounts. d. It set a base interest rate.

2.

3.

2 . Coupon BOARDING PASS Name of Passenger: Monica Colandern 009322778395 From: New York LaGuardia To: Los Angles Carrier TU Flight 740 Class V Date 8 May Time 11:30 Gate 67 Seat 12A Smoke NO

Choose the best answer to the question. 1. What is this coupon? a. Ticket for a concert b. Boarding pass for an airline flight c. Registration form for classes d. Job application Where is Monica going? a. New York b. Los Angeles c. LaGuardia High School d. To an interview Where will she sit? a. Seat 8C b. Seat 11B c. Seat 12A d. Seat 67E

2.

3.

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3
. Invitation

Trust Line cordially invites you to attend a morning seminar to learn how you can predict the trends that will assist your clients with the success of their investments. To reserve a seat, fill out the attached card and mail it with your registration fee. Dont miss this chance to learn about the sources that drive successfully fiduciary service management firms. For further information, please call 6769980. Choose the best answer to the question. 1. Who a. b. c. d. would be likely to attend the seminar? A private investor A manager in a not-for-profit organization A stockbroker A newspaper publisher will be discussed at the seminar? Building clients relationships Fiduciary service management firms How to foresee good investments How to get rid of poor investments

2.

What a. b. c. d.

3.

How can you join the seminar? a. Present this letter. b. Send a short form and payment. c. Send your business card and request. d. Call 676-9980.

4.

Letter CD Consolidated Data C. so Buenos Aires 45 20124 Milan, Italy October 12, 2011

Mr Arnold Jiggit Avenue Louise 358 B 1050 Brussels, Belgium Dear Mr Jiggit,

Your resume is very impressive, but we are no longer hiring full-time workers. Like many companies, we are trying to operate with a minimum staff, hiring temporary office workers. When the workload increases, or when we need people for a specific project, we look for part-time workers. Should such a need arise, we will contact you. With very good wish. Sincerely yours, Sa Osheroff Sa Osheroff Employment Clearing House Choose the best answer to the question. 1. What employment practice does this company share with others? a. Hiring a maximum staff b. Training its own workers c. Hiring temporary workers d. Asking retirees to return

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2. When are these workers usually hired? a. When the workload increases b. When employees are ill c. When costs are high d. When business is bad Mr a. b. c. d. Jiggit probably wrote to the company? to inquire about a part-time job. To ask about company benefits. To seek full-time employment. To look for temporary office workers.

3.

5 . Report Over the past two years the company has spent $6 million, about half per year, on environmental improvements for plants and facilities. The company estimates that such expenditures will increase by approximately $2 million per year for the next two years. Future expenditures will be dependent to some extent upon pending environmental regulations. 1. About how much did the company spend on the environment this year? a. $3 million b. $5 million c. $6million d. $8 million How much do they expect to spend next year? a. $3 million b. $5 million c. $6million d. $8 million On a. b. c. d. what does future spending depend? Availability of funds Quality of the environment Possible rules State of facilities

2.

3.

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READING 1 QUESTIONS CONTRIBUTORS UTS 4 texts based on Unit 1,2,3,4 5 questions for each text Total 20 questions Score 2 x 20 = 40 VOCABULARY IN CONTEXT GRAMMAR IN CONTEXT ERROR ANALYSIS TOTAL SCORE 20 20 20 100 UTS 2 text & 5 questions on unit 1 &2 10 vocabulary in context 10 grammar in context 10 error analysis 2 text & 5 questions on unit 3 &4 10 vocabulary in context 10 grammar in context 10 error analysis UAS 4 texts based on Unit 5,6,7,8 5 questions for each text Total 20 questions Score 2 x 20 = 40 20 20 20 100 UAS 2 text & 5 questions on unit 7& 8 10 vocabulary in context 10 grammar in context 10 error analysis 2 text & 5 questions on unit 5 &6 10 vocabulary in context 10 grammar in context 10 error analysis

TEXT & QUESTIONS

YAKOBUS SUHARYONO

TARIPAR SIREGAR

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