RUNGTA COLLEGE OF ENGINEERING AND TECHNOLOGY LANGUAGE (PROFESSIONAL COMMUNICATION IN ENGLISH) B.E.

FIRST YEAR UNIT - I COMMUNICATION TWO MARKS QUESTIONS: 1. What is brain drain?(CSVTU 2007/2009) 2. What is Semantic-Gap? (CSVTU08-09/2010) 3. Define communication. .[07/09-10] 4. What is feedback? 5. What is organizational set up? 6. Diagrammatic representation of communication process.(06-06/09-10) 7. What is semantic barrier? Elucidate with examples.( 2010) 8. What is noise with reference to the communication cycle? 9. What are the four Ss of communication. 10. Mention the Seven Cs of communication. 11. What is encoding & decoding with reference to communication? 12. What are the different media of communication? 13. What is audio- visual communication?(06-07/Dec.07) 14. What is face-to-face communication? 15. What is visual communication? 16. What is communication through silence?(08-09) 17. Mention the types of formal communication. 18. Show the different types of communication through a tree diagram. 19. What is vertical communication? 20. What is horizontal communication? Give an example. 21. What is consensus? 22. What is grapevine? 23. Mention types of grapevine. 24. Define barriers to communication. 25. What is wrong choice of medium. Give example 26. What is abstracting/ slanting/ inferring? 27. What is closed mindedness? 28. What is unsolicited communication? Give example. SHORT NOTES(3 Marks) Write short notes on: 29. Upward/Downward/ Grapevine(05-06/07-08/09/09-10)

30. Difference between oral & written communication 31. Difference between Formal & Informal communication 32. Difference between Advise & counseling DESCRIPTIVE QUESTIONS( 7 marks) 33. What do you understand by the term communication? Give a brief account of all those factors that facilitates effective communication. (2007 AICTE) 34. Show the communication process with the help of a diagram. What is braindrain?(07/2008/09 CSVTU) 35. Communication is a two way process. Explain with diagram. (2006 CSVTU) 36. What is meant by effective communication? How can the effectiveness of communication be ensured? (2007 AICTE) 37. What is communication? Define it. (2007 CSVTU) 38. Diagrammatically represent the communication cycle. Explain the elements of the cycle. (06-07/09-10 CSVTU/ AICTE) 39. What is the role of language in communication? Describe the different skills of communication in Human society? (2006 CSVTU) 40. Discuss the ways one can make his/her communication effective. (2008 CSVTU) 41. What are the barriers to effective communication? Explain how these barriers can be eliminated from communication.(2005 AICTE/2005 CSVTU/2007 AICTE) 42. Discuss the general Principles of making effective communication? (2005 CSVTU) 43. What are the seven Cs of communication. Explain any two with examples. (2005 AICTE) 44. Differentiate between oral and written communication. 45. Discuss the merits and Limitations of Oral and written communication? (2004 AICTE2009 CSVTU) 46. Explain the different mediums of communication. (2007 CSVTU) 47. What changes has computer technology brought about in the field of communication? Discuss some advantages and limitations of this technology?(2004 AICTE) 48. Write in brief about the importance of Clarity of Thought in communication process?(2004 AICTE) 49. What precautions should be taken by a communicator to make his advice effective? (2004 AICTE) 50. What is Grapevine Communication? Mention its advantages and disadvantages. (2005/200806-07/09-10 CSVTU) 51. Distinguish between the formal & informal channels of communication. Why is it necessary for an organization to have an informal channel of communication?(08-09) 52. What do you mean by organisation setup? Discuss the flow of communication in an organisation. (2006/2008 CSVTU) 53. What are the various types of communication in an organisation? Explain them briefly. 54. What do you understand by grapevine communication? (2007 AICTE)

55. Write the relative merits & importance of horizontal & vertical channels of communication. (2007 CSVTU)

UNIT II

WRITTEN COMMUNICATION 2 MARKS QUESTIONS Q1. Define prcis. Q2. What are the ABC principles/qualities of a prcis? (2009) Q3. Mention the elements of business letter.(2007) Q4. What are the different styles of letter writing?(2006) Q5. Write the elements of a job application. Q6. Define tenders. Q7. Define report. Q8. What is a technical report?(2008) Q9. Mention the elements if front matter.(2008) Q10. Mention the elements of back-matter. Q11. Mention the principles of report writing. (2007) Q12. What points should be kept in mind while sending quotations?(Nov-Dec.2010) 7 MARKS QUESTIONS Q13. Mention qualities of a good prcis. What are the dos and donts of prcis? (2003/2002 New Course/2007 / 2008 CSVTU) Q14.Define prcis. What are the qualities of a good prcis? (2005CSVTU) Q15.What is Prcis? Suggest various steps to write a good Prcis. (2003New course) Q16.As a librarian of your organisation write a letter claiming compensation for 50 books which arrived in the library in a damaged condition. (2007 CSVTU) Q17.Name the essential elements of letter writing. (2007 ACTE/ CSVTU) Q18.What is the importance of letter writing? Describe various styles of letter writing? (2006 CSVTU) Q19.. Invite quotations for five Lathe Machines with accessories by the end of July, 2006. (2005CSVTU) Q20. Write a quotation invitation to Messer Galaxy Systems for the purchase of 10 Pentium IV computers with accessories by July 2003 assuming any suitable data/ information. (2003 new course) Q21. Invite quotation for 300 KVA Transformer. (2002 New course) Q22.Send quotations to the HOD Dept. of Physics for equipments required in Physics lab. (2003 new course/2008) Q23.Invite quotation on behalf of Birla-Education Trust, Pilani, Rajasthan for the following items from M/s Ram Furniture, Industrial Estate, New Delhi 21. Office chairs 20, Steel Almirah 07, Wooden Tables 15, File Racks 23 (Invent necessary details regarding their size, shape, colour etc.) (2008 CSVTU) Q24. Place an order for furniture required for your college. (2003New course) Q25.Place an order for various text books for your college library. (2002 New course) Q26. Place an order for equipments required in Chemistry Lab. Invent necessary details.(2010) Q26. Prepare a Resume for the post of Lecturer. (2003New Course) Q27.Write a job application letter for Software Engineer. (2005CSVTU)

Q28.Prepare a resume for the post of Educational Representative. (2003 New course) Q29.Prepare a resume for the post of Junior Engineer. (2002 New course) Q30. Invite tenders for maintenance of streets. (2003New Course) Q31.Invite tenders for transportation services. (2003 New course) Q32.Invite tenders for maintenance of street lights in your city. (2002 New course/2010 CSVTU) Q33. Invite quotations on behalf of Globus india pvt.ltd for hand made paper bags, which are Bio-degradable and eco friendly from Delhi Hand made paper Pvt. Ltd 77, Humayun Road, New Delhi. [06-07] Q34. Place an order to E-Tels Solutions, Cochin for the purchase of language Laboratory Equipments for your College. [09-10] Q 35.What is report writing? Describe the various elements that constitute the front matter of report? (2008 CSVTU) Q36. Mention the importance of laboratory report in Engineering Education. (2004AICTE) Q37. Why is Laboratory work essential? Mention in order the points included, while preparing a lab report.(2003 New course/2002 New course) Q38. Describe the various heads under which a Lab report is prepared.(2003 New Course/Backlog) Q39.What is a report? Describe the laboratory report with the elements it contains essentially. (2007 CSVTU) Q40. Mention the various headings under which a laboratory report is written. (2007 CSVTU) Q41. Write a laboratory report on one of the experiments carried out in your chemistry/physics lab. Q42. Prepare a report on Environmental pollution. (2005AICTE) Q43. Prepare a list of 10 questions that you would use for interviewing the people of your locality for a report on the newspaper they read. (2004AICTE/2003New Course) Q44. Write an informational report on the canteen of your college. Prepare an outline for this report.(2004 AICTE) Q45.Write a survey report on Cosmetics used by ladies of your locality.(2003 New course) Q46.As the works manager you have been asked to investigate the accidents and fires caused by electricity during 2009-10 in a factory. Write a report paying special attention to their causes, extent of damage on each occasion suggesting preventive measures. Invent necessary details and datas. Q47. Differentiate between Tenders and quotations. (2003 New Course) Q48.Differentiate between: 1. List of references & Bibliography. Give suitable illustrations(2003 New course/2004 /2007 AICTE/ 2005CSVTU) 2. Abstract & Summary (2007 AICTE /2005CSVTU) 3. Appendices & Glossary (2003 New course/2007 AICTE/2005 CSVTU)

4. 5. 6. 7.

Glossary & Index (AICTE) Foreword & Preface (2007 AICTE) Preface & Forwarding Letter. (2007 AICTE) Table of contents & index

UNIT V LISTENING COMPREHENSION

2 MARKS QUESTIONS Q1. Define listening. Q2. What is hearing and listening Q3. Mention the different levels of listening. Q4. Mention six modern communication devices. Q5.What is voice mail?(2009) Q6. What do you mean by Facsimile? Q7. What is video-conferencing? Q8. What is Electronic mail? 7MARKS QUESTIONS Q9. In what way does Listening differ from other passive skill, reading? Elaborate by giving example. [2008-09] Q10.What are the barriers to Effective listening? [2008-09] Q11.Describe the essentials of good listening. [07] Q12.What are the different techniques to improve listening ability? Differentiate between hearing and listening. [07] Q13.Describe the traits of a good listener. [Dec 09] Q14. How to become a better listener? [2005] Q15. Write a short note on the importance of listening. Differentiate between hearing and listening. [06-07] Q16. Describe the process of Listening. [2009] Q17.What are all the barriers that affect ones listening efficiency? Illustrate the various strategies to improve listening skill. [2009] Q18. Differentiate between hearing and listening. Describe the different ways of improving listening ability. [2008] Q19.What is the techniques to improve listening ability. Discuss. [06] Q20.Listening is a conscious activity that demands a lot more than just physical hearing. Discuss. [06]

Q21. What do you understand by listening? Elucidate various levels of listening.(10) Q22.A successful telephone conversationalist takes care of a few aspects consistently. Discuss. [06] Q23.Give a brief account of the ethics of telephonic conversation. [2005/08/ 09] Q24.Write short notes on skills required in making a call. [2006-07] Q25.Your friend was absent from college for 2 days. Write a telephonic conversation between you and your friend informing him about the portions he missed in various subjects and some events that happened in those 2 days.[08-09] Q26.How can telephone conversation be made effective? (2007 CSVTU) Q27.Discuss the dos & donts of a telephonic conversation.[ 07] Q28.Describe in brief, the process of receiving & making telephonic calls. [09-10] Q29. Write a telephonic conversation between the tutor of Pro-C coaching and a student who wants to enroll in the same coaching, enquiring about types of cources provided, fees structure, time duration, location and other important aspects.(2010 CSVTU) Q30. Write a note on the various modern devices of communication. Q31. Write short notes on :( 31/2 marks) Audio visual aids Internet Video-conferencing Advantages of E-mail

UNIT III READING COMPREHENSION

1. List down the two basic purposes of reading. [08 CSVTU] 2. Discuss the different characteristics of efficient reading. [08 CSVTU] 3. What do you mean by reading skill? Discuss the characteristics of efficient reading. [06/07 CSVTU] 4. What does reading comprehension require? [Dec. 07 CSVTU] 5. Define reading speeds. [Dec. 09 CSVTU] 6. What guidelines can be adopted for effective reading? [09 CSVTU] 7. What is the importance of reading in everyday life.[2010 CSVTU] 8. Elaborate the following terms: a) Red Tapism b) Anarchy c) Misogyny d) Stoic 9. One word substitutes(Sample) I. II. III. IV. V. VI. VII. VIII. IX. X. XI. XII. XIII. XIV. XV. XVI. XVII. XVIII. XIX. XX. XXI. XXII. To hide oneself among objects of similar colour / appearance.(2005CSVTU)Camouflage The study of the rules for the formation of grammatical sentences in a language. (AICTE)- Syntax Notice of death in a newspaper.(2003 New course/1999 New course)- Obituary One who is new in any business or profession? (AICTE)- Novice A man of unusual habits. (AICTE)- Eccentric The person who is too much like a woman. (AICTE)- Effeminate One who is enthusiastic about ones religion but hates other religion. (AICTE)Fanatic Too much official formality(2002 new course)- Red Tapism One who talks to oneself.(1999 New course)- soliloquy Hater of women (AICTE)- Misogynist One who talks in sleep (AICTE)- Somniloquy Murder of sister (AICTE 2006 CSVTU)-Sororicide Lover of books (AICTE)- Bibliophile A loss which cannot be compensated .(1999New course)- irreparable Work for which high salary is paid but no work.(1999 New course)- Sinecure This task is beyond the capacity of a human being.(2001 New course)- impossible The game was so slow that the people watching it lost their patience and started shouting. (AICTE)- spectators I know him because he works in the same office in which I work. (AICTE)colleague He is cheerful because he looks at the brighter side of the life. (AICTE)- optimist This material does not allow the light to pass through. (AICTE)- opaque One who studies stars and skies? (2001Gen. Eng.)- Astronomer One who abstains from alcoholic drinks? (AICTE)- Teetotaller

XXIII. XXIV. XXV. XXVI. XXVII. XXVIII. XXIX. XXX. XXXI. XXXII. XXXIII. XXXIV. XXXV. XXXVI. XXXVII. XXXVIII. XXXIX. XL. XLI. XLII. XLIII. XLIV. XLV. XLVI. XLVII. XLVIII. XLIX. L. LI. LII. LIII.

A soldier who fights for the sake of money. (AICTE)- Mercenary That which has the quality of attracting iron. (AICTE)- Magnetism A person who write his own life. (AICTE)- Autobiographer A person who does not believe in God. (AICTE)- Atheist One who is presents everywhere. (2001 Gen. Eng.)- Omnipresent One who depends on another? (AICTE)- Parasite One who looks at the darker side of the things? (AICTE)- Pessimist A state of being unmarried.(1999 New course)- celibacy The sound that cannot be heard.(1999 New course)- inaudible A child whose parents are dead. (AICTE)- orphan One who goes on a journey to holy places? (AICTE)- Pilgrimage That which cannot be satisfied.(1999 New course)- Insatiable Murder of wife. (AICTE)- Uxoricide A diplomatic representative in another country.(1999 new course)- Ambassador A person who loves all nations and all men of the world. (AICTE)- philanthropist The science of insects and plants. (AICTE)- biology Government by the people and for the people. (AICTE)- Democracy A person who is indifferent to the pleasures and pains of life. (AICTE)-Stoic Fit to be eaten as food. (1998 New course)- Edible Words written on a tomb about the person buried therein. (AICTE)- Epitaph The animals of a particular region. (AICTE)- Fauna The plants that grow in a particular region. (AICTE)- Flora A remedy which is supposed to cure all diseases. (AICTE)- Panacea Yearly return of a particular date. (AICTE)- Anniversary One who prepares plans for buildings? (AICTE)- Architect Electronic calculating machine. (AICTE)- Calculator One who abandons his religious faith? (2006 CSVTU)- apostate One who believes in single god? (2006 CSVTU)- Monotheist One who is a hater of women (2006 CSVTU)- Misogynist The act of talking impiously about sacred things. (2006 CSVTU)- Blasphemy The practise of having more than one wife at a time. (2006 CSVTU)- Polygamy/ Polygyny LIV. A person who starves the body for the good of the soul. (2007 CSVTU)- Ascetic LV. A book containing information of all branches of knowledge. (2008 CSVTU)Encyclopaedia LVI. The absence of government in a country. (2008 CSVTU)- Anarchy LVII. Workers and servants on a boat. (2008 CSVTU)- crew LVIII. Person who loves his country with devotion. (2008 CSVTU)- patriot 10. Frame sentences to differentiate between a) b) c) d) e) f) g) h) i) Respectful -respective (2003 New course) Protein - protean (2003 New course) Mantle -Mantel (2003 New course) Gentle - genteel (2003 New course) Ascent - Assent (2003 New course) Story - Storey. (2002 New course) Whole - Hole (AICTE) Cheque - Check (AICTE/2008 CSVTU) Tale - Tail (AICTE)

j) k) l) m) n) o) p) q) r) s) t) u) v) w)

Immigrant - Emigrant Accept-except (2006 CSVTU) Accede-exceed (2006 CSVTU) Altar-alter (2006 CSVTU) Beside-besides (2006 CSVTU) Compliment-complement (2006 CSVTU) Human-humane (2006 CSVTU) Affect-effect (2008 CSVTU) Access-excess (2008 CSVTU) Eligible-illegible. (2008 CSVTU) Air-Airs(2010 CSVTU) Rain-Rains(2010 CSVTU) Repair-Repairs(2010 CSVTU) Unaware-Unawares(2010 CSVTU)

11.Insert suitable preposition: a) Mohan been living in this house____________ 10 years.[09-10] b) No one can stop a man from doing a thing if he is really keen ________ it.[08-09] c) She spoke ________ him _________ English.[ 08] d) I have been ill _________ two weeks. [05] e) We are making preparations ________ the journey. [07] f) The burglar entered the house________ owners absence. [09] g) Could you meet me ________ 2.30 P.M. ________ Sunday. [09] h) The work must be finished ________ the end of the week. [09] 12.Synonyms of: a) Abhor b) Brutal c) Gaiety d) Portray e) Assimilate f) Candid g) Cease 13.Antonyms: a) Despair b) Hope c) Industrious d) Distant e) Timid f) Virtue 14.Errors in sentences: a) Whos bag is this? b) It is I who is responsible.

c) d) e) f) g) h) i)

He was studying Spanish & French. The boy continuously asked for money from his father. The jury are giving their verdict now. This is the reason why I am working. It I who is next. The dog ate its bone. Iam anxious to taste the new flavor of ice- cream.

15.Into interrogative & negative: a) He held on to a branch. b) Rakesh swims well. 16.Change the speech: a) My mother said, have you done your homework. b) Gopal says to Dinesh, you open the window. c) The teacher said to Mohan, you may say whatever you like but, you conduct was very bad yesterday. d) Mohini said to her mother, Do you know my friend? 17.Change the voice: a) Accidents are caused by carelessness. b) Automation can make the work easy. c) Who taught you English? d) His friend gave him a cake for his birthday. e) Will you be taught by him?

UNIT-IV ORAL COMMUNICATION 1. 2. 3. 4. 5. What is notice & agenda w.r.t. a meeting? [Jan. 08-09] What do you understand by conference.[09-10] Define agenda of a meeting.[08] Describe notices, agenda & minutes of a meeting. [05/Dec. 07] What are the skills that the chairman should possess for conducting a meeting effectively? [06-07/08/09] 6. Write short notes on Meeting. [06] 7. What are the roles of a member while participating in a meeting. [09] 8. What are the preparations required to conduct a meeting. [05] 9. Discuss about planning , preparation & conduction of a meeting.[June 07] 10. Describe the Role of chairperson & secretary in a meeting. [Dec.09] 11. What traits/qualities does an employer look for in a candidate while interviewing him. [06-07] 12. What is a job interview? Describe the various preparation you will make before appearing for a job interview. [05/07/08] 13. Describe the desirable & non desirable behavior of an interviewee while facing an interview. [09] 14. How should a candidate conduct himself during selection interview. [June 07] 15. Discuss the factors because of which a qualified candidate may not be selected for an interview. [08-09] 16. What are the guidelines you have to follow in the form of dos & donts in a GD. [09-10] 17. In what way does a group discussion differ from other discussion groups such as meetings, symposia, seminars etc? 18. How does audience analysis help the speaker in making effective presentation. [09] 19. What are the different factors one has to be sensitive for effective presentation. [06/05 20. Discuss the importance of audio- visual aids & body language in oral presentation. [06/08/09] 21. Enumerate the important guidelines for the use of audio-visual aids while making presentation. [may 2009] 22. What are the skills a person should possess for effective presentation. [Dec 07] 23. Describe the principles of oral presentation. What factors would you bear in mind while going for an oral presentation before a large group. [07] 24. Write a Short note on body language. [06] 25. What role does body language play in making oral communication effective? [0607] 26. Describe Kinesics in detail as one of the types of non verbal communication. [09]

27. Imagine that you are a Secretary in attendance at the Sixth Meeting of Management Committee, 36 City Mall, held on 10 December, 2010. Write minutes of the meeting assuming agenda to be as follows: a) Minutes of the last meeting b) Chairmans report c) Appointment of delivery staff d) Green grocery department e) Any other matter with permission of Chairman [10] 28. Write short notes on: a) Use of audio-visual aids b) Interviewees preparation for an interview c) Seminar [10] 29. Discuss the role of eye contact & voice modulation in an Oral presentation. [10]