Can be marked by any symbol of your convenience like *, ^, #, @ etc.

Respondent and organization Profile 1) Name of Respondent :

2) Designation of Respondent : 3) E-mail of Respondent 4) Experience (years) 1-5 6 - 10 : : 11 - 15 : 16 20 > 20

5) Name of Organization

6) Performance improvement programs pursued by the Organization: TQM Six Sigma Lean All three

Other (Please specify) 7) Number of Employees < 100 2000 8) Type of Industry: Agriculture Chemical Food Furniture Automobile Textile Electrical & Electronics Metal 100 - 200 : 201 - 500 501 - 1000 1001 - 2000 >

Others (Please specify)

9) Location of Industry

Industrially developed region Industrially backward region

10) Age of the Industry

More than 10 years Less than 10 years

11) Annual sales of the Company (in crores of Rupees): < 10 10 100 101 -300 301 - 500 > 501

Page 1 of 6 Instructions for filling responses: The respondent is required to express the opinion by tick marking (*) or any marking in the appropriate column immediately after reading the statement. The first thought which comes to mind is the correct response. The guide lines are as follows. A) Very strong emphasis : Totally agree with the statement. B) No emphasis : Totally disagree with the statement. C) Strong emphasis : Requires little thinking before agreeing with the statement. D) Very little emphasis : Requires little thought before expressing disagreement with statement. E) Considerable emphasis : Some deliberation before agreeing with statement. QUESTIONNAIRE Indicate the degree of emphasis your organization currently places on the attributes mentioned below as per the following scale. Kindly tick () or (*) or any marking your response.
No Emphasis Very Little Emphasis Considerable Emphasis Strong Emphasis Very Strong Emphasis

|---------------------|--------------------|--------------------|------------------| V.N.
1 2 3 4 5 6 7 8

Attributes The organization establishes intensive and continuous training under Improvement Strategy. The Management of the organization is personally involved towards the Strategy adopted for performance Improvement. Those who actively participate are Recognized and Appreciated in our plant. We release Responsibility and Powers to our subordinates. There is effective distribution of information over the organization. Our plant forms Team to solve the problem. Suppliers are selected on the basis of quality aspects. We have long term relationship with the key suppliers. Page 2 of 6

V.N. 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

Attributes Comprehensive identification of customer, customer needs and alignment of processes to satisfy needs of the customer. We have well developed human resource management system which is useful for improvements. Employees in the organization are dedicated to their jobs. The Company strives to improve efficiency by the efficient use of quality tools and techniques. Effective understanding of methods and techniques helped to provide good quality. Work is organized around optimizing overall resources in our Plant. Continuous Improvement processes are based on facts and systematic analysis.
Standardization of work is widely practices in this organization.

Employees are Cross Trained at this plant so that they can fill in for others if necessary. Management conducts regular reviews of organizational performance to asses progress towards achievement of objectives. There is Employee welfare and Incentive Scheme in our plant. Non Financial Incentive such as Jackets, Coffee Cups etc. is used to reward quality improvement. Employees are empowered and have the authority to take corrective decisions independently at our plant. Effective top-down and bottom-up communication in our organization. Our Communication system helps in common understanding of directions. Our plant has Team approach and Teamwork structure for process improvement. A Culture supportive for improvements in being promoted in the organization. Employee performance are measured and recognized. Page 3 of 6

V.N 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43

Attributes Information from all the companys processes is analyzed when strategy is defined. Strategic plans and related policies always consider customer needs and supplier capacity. Our customer gives us feedback on quality and delivery performance. Supplier involvement is vital in supporting quality improvement. In human resource planning the employee is considered as Internal customer who participates in policy & strategies. structure. Many of the Employee suggestions are implemented for improvements. Quality improvement tools and techniques are widely used in the organization. The resources, facts and information needed to do good job are available to people in work unit. The Company practices Continuous Improvement of all its product, services and processes. Standardization of work in this plant has great help to perform the task in systematic and repeatable manner. Standardization raises product quality in the organization. Top management strongly promotes Staff Involvement in Quality management and Improvement activities. Training and Education are vital elements with respect to Performance Improvement in this Plant. Our plant has Teamwork and Participation for achieving Continuous Improvement Culture. has developed environment that encourages the Our plant Constant improvement of product and services. There is a systematic review and analysis of key process measures that have direct or indirect impact on value-addition to customer satisfaction in our plant. Comprehensive Policy Development and Effective Deployment of goals in our plant. Page 4 of 6

V.N 44 45 46 47 48 49 50

Attributes Being Customer Focused is promoted and emphasized by Top management team of our organization. We have close link of quality improvement methods with HR. Employees are actively involved in quality related activities And success of the company. Devotion of necessary resources for implementation of A performance improvement activity is normal practice. Continuous Improvement processes helps to achieve high Performance in our organization. Our organization culture promotes total involvement of Employees in quality improvement efforts. Performance results are used to plan improvements in this Plant.

Page 5 of 6 Indicate impact of TQM / Six Sigma / Lean practices in your organization on the performance attributes mentioned below as per following scale. Kindly tick () or (*) or any marking your response.
No Improvement Very Little Improvement Considerable Improvement Large Improvement Very Large Improvement

1 2 3 4 5 |---------------------|-------------------|--------------------|--------------------|

P.N.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Attributes The amount of scrap or waste is continuously decreasing. Rate of production is continuously increasing. Improved process throughput time. Improvement in meeting delivery schedule in time. Reduction in Work in process inventory. Labor productivity is continuously increasing. Minimized setup / changeover time. Reduction in finished goods inventory. Reduction in claims from customer. Reduction in Rework. Overall reduction in the inventory cost. Improvements in the Reliability of the product. Reduction in production cost. Reduction in Lead Time Reduction in the level of defects. Reduction in Raw material inventory. Reduction in the process variability. Productivity in terms of net profit as % of sales is continuously increasing.