A STUDY on After Sales Services of Priyanka Motors

Objectives of the project To undergo an in depth study about Priyanka motors after sales service. To evaluate the attitude of customers towards after sales service. To rate the satisfaction level of customers To identify the customer requirement. To understand the present after sales service and how it can be improved. Population The customer of Priyanka motors.

Sample size From the population 85 customers are selected for survey.

QUESTIONNAIRE
Name Name of your vehicle. 1. How do you come to know about Priyanka motors? News paper Friends Relatives TV Others 2. Why did you buy from Priyanka motors? Low priceAfter sales service Attractive brand Service quality 3. Do you get information regarding your service periodically? YesNo 4. The service engineers understanding of your needs? Excellent Good Average Below average Poor 5. Are you satisfied with the communication of service personals? Highly satisfied Satisfied neutral dissatisfied Highly dissatisfied 6. Do you agree that there are qualified service engineers? Strongly agreeAgree Neutral Disagree Strongly disagree 7. How would you rate the service you received from Priyanka motors? Excellent Good Average Below average Poor 8. Communication during service/ repair to keep you updated on program? Excellent Good Average Below average Poor

9. Complaint handling in Priyanka motors? Excellent Good Average Below average Poor 10. Do you think that the price charged by the company. Is reasonable? Strongly agreeAgree Neutral Disagree Strongly disagree 11. Do you get your vehicle after service on the provided time? Strongly agreeAgree Neutral Disagree Strongly disagree 12. Are you satisfied with the time taken to service your vehicle? Highly satisfaction Satisfied Neutral dissatisfied Highly dissatisfied 13. Are you satisfied with on road assistance provided by the company? Highly satisfaction Satisfied Neutral dissatisfied Highly dissatisfied 14. Attention given by them even to a minor complaint is highly satisfactory? Strongly agreeAgree Neutral Disagree Strongly disagree 15. The repair work done after warranty period is found good? Strongly agreeAgree Neutral Disagree Strongly disagree 16. The frequency of defect after service found to be very less? Strongly agreeAgree Neutral Disagree Strongly disagree 17. What is your opinion about the availability of spare parts? Excellent Good Average Below average Poor

18. Do you ever have an experience of getting back your product without proper service? Yes No Sometimes 19. Do you agree that the repair work is not only focused on the problem area but the entire product will be monitored for avoiding future complaints? Strongly agreeAgree Neutral Disagree Strongly disagree 20. The introduction of new products and new offer are informed to the customers? Strongly agreeAgree Neutral Disagree Strongly disagree 21. What is your likely hood of using Priyanka motors for servicing and repairs in the future? Very likely Likely May be Unlikely Very unlikely 22. How likely do you recommend products to others? Very likely Likely May be Unlikely Very unlikely