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General Information
General Information
Order Acknowledgements: All orders will be
acknowledged by fax or e-mail when received. Orders
placed through our web site will be acknowledged by
e-mail. Each order acknowledgement is an exact copy
of our production order, so please be sure to check it
thoroughly. If it does not agree with your desired order
specifications, please contact our Customer Service
Department immediately.
Order Changes: We must receive all order changes in
writing, before beginning production, and before they can
be acknowledged. For your convenience you may fax,
e-mail or mail order changes. Be sure to include purchase
order number and all specifications. If order changes
are necessary after production has begun on an order,
please contact our Customer Service Department for
applicable charges. Please send email order changes to
customerservice@krline.com.
Cancellation of Order: Orders may be cancelled by
written mutual consent. If an order is cancelled after
production has begun, billing charges will be incurred for
work completed prior to the agreement to cancel.
Proofs: The first proof will be furnished at no charge if
requested or if deemed necessary for production. Orders
requiring a proof cannot begin production until a proof is
approved. Production time is calculated from the date a
final proof is approved and received by KR Line. Please be
sure to review proofs thoroughly to ensure accuracy. Any
author’s alterations made after the proof has been shown
will be billed at our current hourly rate. Revised proofs
are available at $13.00(G). Any errors or changes after
distributor proof approval are not the responsibility of
KR Line.
Split Billing: Not available.
Shipping: All shipping prices are F.O.B. from Indiana. KR
Line has negotiated discounted shipping rates and we
pass discounts on to our customers. Inside delivery must
be specified on your purchase order. C.O.D. shipments are
not allowed.
Split Destination Shipments: There is no charge for
shipment to separate destinations if packed in multiples
of our standard packaging. Otherwise add $7.00(G) per
location and $2.00(G) per carton.
Split/Varied Time Shipments: Orders printed and
stored for a future release/delivery date will be shipped
on or around the 15th of each month. No more than
six months are allowed between the time of printing
and the last shipment date. There are additional charges
for this service. Please recognize that you will be billed
for the entire order at the time of shipping. Please be
KR Line 2009
sure to specify requested month/months for shipping if
applicable.
Packing Slips: If packing slips are desired, they must be
enclosed when order is sent to KR Line.
Delivery Schedules: Please see individual items
for production time and delivery schedules. While it
is somewhat impossible to guarantee delivery dates
on each item, every effort will be made to meet your
requests. If a specific delivery date, which differs from our
catalog production time, is requested, please contact our
Customer Service Department.
Union Label: Not available.
Conditions of Sale: KR Line cannot assume liability for
failure to meet delivery dates because of the inability to
obtain raw materials, or other circumstances beyond our
control. KR Line reserves the right to substitute materials of
equal or better quality in all items in this catalog. All prices
and specifications contained in this catalog are subject to
change without notice. All prices are F.O.B. from Indiana.
All KR Line products are printed on recyclable paper.
KR Line uses recycled papers on the following products:
250FM, 250FMC, 275FM and 285FM Auto Floor Mats;
chipboard backing on all Scratch Pads and Desk Pads.
Archive: Artwork is held in the KR Line archive files for
2 years after it is produced and is considered the sole
property of KR Line. If archived artwork from a previous
order older than 2 years must be located, a $20.00(G)
charge will be assessed.
File Submission Guidelines
Macintosh Capabilities: The KR Line Art Department
is equipped with Macintosh hardware and supporting
graphic software.
Supported Software: QuarkXPress™, Adobe
Photoshop®, Adobe Illustrator®, Adobe InDesign®. If your
software is NOT listed, please contact our Customer
Service Representatives.
While we base our “print-ready” estimates and catalog
pricing on the above listed programs, we are able to
convert and use many other file formats for additional pre-
work charges.
KR Line is always willing to discuss “out of the
box” projects., Please contact a Customer Service
Representative to discuss your needs.

Print-Ready Artwork: We request art to be submitted
in a digital file format, preferably vector based and properly
sized. If you are unable to provide a digital file, we will
accept a clean black and white reproduction on white
paper which can then be scanned at a $20.00(G) charge
per image. Please be sure to send photographs, intended
for KR Line to scan at a $20.00(G) charge, in a separate
envelope marked with purchase order number, to ensure
that no damage will occur. Low-resolution computer
generated artwork, photocopies, faxed art, yellow page
ads, business cards, newspaper ads, patches, T-shirts and
imprinted promotional items cannot be accepted as print-
ready. If materials submitted are not suitable or a special
typeface is required OR if reworking of artwork is required,
you will be contacted for approval of additional charges
by a Customer Service Representative. See each product
description for information about availability and charges
incurred for things such as reproduction of photographs,
screened or phantom images, reverses or other printing
processes.
Images:
• All color and gray scale images should be saved as
300 DPI (higher if the image is enlarged (scaled) when
placed in the document, i.e. image at 200% – needs to
be at 600 DPI).
• 600 DPI is minimum for bit map images.
• All color images should be saved as CMYK.
• All file formats should be TIFF or EPS files. DO NOT send
JPEG, PICT or RGB files, they will have to be converted at
an additional charge.
• Graphics Interchange Format (GIF) images are low
resolution, and are not acceptable for printing.
• Images to be scanned by KR Line will be assessed a
charge of $20.00(G) per image.
Imported Graphics: These are graphics that have
been produced in, or scanned into, one program and
then transferred into another graphics or page layout
program. Also called Embedded Graphics and Linked
Graphics. Include all fonts used in your page layout and
any imported graphics. It is suggested that a copy of the
graphic in native format also be included along with the
electronic layout.
Colors:
• Be sure to remove all non-used colors from support files
and layout applications.
• Change all Pantone® colors to four color process unless
you specifically want the imprint to be a control or spot
color.
Fonts:
• Please include all fonts. Missing fonts will delay job.
• We recommend using only Postscript®, Open Type or
TrueType® fonts.
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File Submission Guidelines
File Submission Guidelines
• DO NOT stylize fonts using menu styles (this does not
result in a “real” font). I.E. use Futura Italic Bold font
instead of Futura + Bold + Italic.
• Avoid using system fonts.
• Make sure that you are supplying all fonts used in your
document and linked/embedded files.
• Be sure to always include both the screen and printer
fonts.
PDFs:
• We can accept PDFs distilled through Adobe Acrobat
if the original file is from one of our supported
software formats. Before submitting a PDF, please ask
our Customer Service Representatives for our PDF
production guidelines.
• If you wish to create a PDF for submission from a
software other than the supported ones, please
discuss in advance with your KR Line representative
as there may be special challenges we can help you deal
with to insure the best output of your project.
If you have questions regarding sending artwork or copy
on disc, please contact our Customer Service Department
for specifications.
Web FTP File Transfer: Artwork in any of our supported
software formats can be downloaded directly to KR
Line using our Web FTP File Transfer page. Simply use
any internet browser and enter into the URL address
field, http://webftp.krline.com. Enter guest as the
Username and Password to login and begin transfering
files. Please be sure to compress, .zip or .sit, all files before
uploading for quicker results. Please contact our customer
service departments if you need further assistance or
questions with the use of this service.
E-mailing Art: Art and text files can also be accepted
via e-mail. Please reference your purchase order number
and/or client name in the subject line of the e-mail. Our
e-mail address is info@krline.com. Text only files can
be sent via e-mail as attachments in a Microsoft Word®
Document (.doc). Copy that is to be typeset by KR
Line can be simply typed in the body of the e-mail with
appropriate comments indicating style, color, size, etc.
Templates: Find downloadable templates for many of
our items at www.krline.com/templates. Templates are
available in Quark Express, InDesign, Photoshop, Illustrator
and PDF file formats.
UNIT CONVERSIONS
1/16 1/8 1/4 5/16 3/8 1/2 5/8 3/4 7/8 15/16
.0625 .125 .25 .3125 .375 .5 .625 .75 .875 .9375
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