Академический Документы
Профессиональный Документы
Культура Документы
A.A.U.I. Automobile Association of Upper India A.M. Anti Meridian A.T.C. Air Traffic Control A.T.M. Automated Teller Machine A.P. American Plan A.A.I. Airport Authority of India A.R.R. Average Room Rate A.D.R. Average Daily Rate A.H.M.A. American Hotel and Motel Association A.A.I. Air India International A.S.T.A. American Society of Travel Agents A.P.C. - All Payments Cash A.I.D.A. Attention Interest Desire and Action A.E. American Express B.A. British Airways B.T.A. British Tourist Authority B.P. Bermuda Plan B.C. Barclays Card C.P. Continental Plan C.I.P. Commercially Important Person C.I.S. The Commonwealth of Independent States C.O.D. Cash on Delivery C.D.F. Currency Declaration Form C.V.G.R. Company Volume Guaranteed Rate D.P. Direct Payment D.N.D. Do not Disturb D.N.A. Did not Arrive D.N.S. Did not Stay D.G. Distinguished Guest D.C. Diners Club
SUMIT PRATAP Page 1
TRUE OR FALSE:
1. Motels are situated near beaches. (False) 2. Crib is a supply provided in a guest room. (False) 3. C Form is necessary to be filled by all guests in a hotel. (False) 4. Pantry is a type of store room. (True) 5. Whitney system is an automatic system of hotel reservation. (False) 6. Pent house is the type of a guest room at the topmost floor of any hotel. (True) 7. Commercial hotels are sometimes called as downtown hotels. (True) 8. Night auditor tallies the guest bills at night. (True).
SUMIT PRATAP
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The front office manger informs the management of expected VIPs of the day. (True)
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SUMIT PRATAP
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21. A property that has self sufficient units with kitchenettes is called Residential Hotel. 22. A property which provides full ownership of units is called a Condominium. 23. On- line flight schedules can be found in Airport hotels. 24. The quoted rate for the day is called the rack rate. 25. A rate guests not staying overnight is called day rate. 26. Independent hotels that chain together are called referral hotel. 27. A guest who checks in without prior booking is called Walk in. 28. The document that takes all the details of a reserving guest is called Reservation form. 29. A group consists of a minimum 15 members. 30. A meal plan that includes all meals in the room rate is called American plan. 31. The Whitney rack, at the information section of the reception that arranges resident guest names in an alphabetical order is called Guest rack. 32. Guests who extend their stay for a night are called Stay over. 33. The document that coordinates two shifts is called the Log book.
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SHORT NOTES:
1. Small Hotels: These are those hotels which have less than 150 rooms. 2. Medium Hotels: These are those hotels which have rooms between 150 299. 3. Large hotels: These are those hotels which have rooms between 300 600. 4. Very Large Hotels: These are those hotels which have more than 600 rooms. 5. Commercial Hotels: These are the hotels located in the heart of the city and usually cater to business guests. Also known as Downtown Hotels. 6. Airport Hotels: These are the hotels that are located near airports. Also known as Transit hotels. The guests usually stay for shorter duration. 7. Highway Hotels: These are the hotels that are located on the highways and usually cater to travellers. Also known as Motels. 8. Resorts: These are the hotels that are located on exotic locations such as near beaches, or hill stations.
SUMIT PRATAP
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