KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY GUESS PAPER (A) 2012 FRONT OFFICE, B.H.M.

1st SEM
(10*1 = 10)

M.M. - 70
SECTION A (True or False) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

TIME- 3 Hrs

Pent house is the type of a guest room at the topmost floor of any hotel. Commercial hotels are sometimes called as downtown hotels. C Form is necessary to be filled by all guests in a hotel. Residential hotels provide long term accommodation to their guest. Doorman is not a part of uniformed staff. Five star hotels are required to have parking facility. A boutique hotel is one which always have ladies boutique in it. Concierge is a member of front office staff. A room on a terrace is Hollywood Twin room. Classification of Hotels and Restaurants are done by HRACC. (10*1 = 10)

(Fill in the Blanks)

1. A guest having less or no luggage is called _________ 2. A person who takes care of guest luggage is known as __________ 3. A room near the swimming pool is called ___________ 4. Guest who lefts the hotel, without settling his/her bill is termed as ____________ 5. OOO stands for __________ 6. Full form of EPABX is __________________________ 7. Rooms next to each other are called ___________ 8. An original process to familiarize a new recruit to the organisation and workplace is called as _________ 9. Master bill on which all cash and credit transactions by the guest are recorded is called ________ 10. A daily list of expected departures is known as________ SECTION B (any four, each carry equal marks) Q1. List down the various equipment used in front office? Q2. Explain different types of meal plans with their needs and uses? Q3. Explain different Section of front office department? Q4. Explain guest cycle? Q5. Explain front office system? Q6. Explain the various types of scheduling done in Front Office? SECTION C (any three, each carry equal marks) Q1. Explain the duties and responsibility of any two: a) Lobby manager b) Front Office manager c) Bell boy Q2. List down different types of Rooms and explain them? Q3. List down different types of Room Rates and explain them? Q4. Explain the classification of hotels in detail? Q5. Explain the basis of charging room rates? (4*5 = 20)

(3*10 = 30)

d) GRE

KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY GUESS PAPER (B) 2012 FRONT OFFICE, B.H.M. 1st SEM
(10*1 = 10)

M.M. - 70
SECTION A (True or False)

TIME- 3 Hrs

1. Motels are also called as Highway Hotels. 2. Condominium is a hotel owned by a single owner, who might use it for some part of the year and rent it out for the remainder of the year. 3. Hotels located at the port of entry are known as Airport Hotels. 4. Food and Beverage activities and other catering concerns also have an effect on room revenue. 5. Orientation is not important for building confidence of a new employee. 6. Double occupancy means a room sold twice. 7. Modified American Plan is also known as Demi Pension Plan. 8. American plan is also known as Full Pension Plan. 9. Front office creates the image of the hotel. 10. A lobby manager represents the front office manager throughout the day and night. 11. The front office manger informs the management of expected VIPs of the day. (Fill in the Blanks) (10*1 = 10)

1. A special negotiated rate for airline crews is termed as __________ 2. Guest luggage is also called as ____________ 3. Room occupied by two persons is called as __________ 4. The number of guests residing in a hotel is termed as _________ 5. A guest with a confirmed reservation who has not turned up is referred as _________ 6. Guest baggage that has been kept with the hotel to be claimed later is called as ___________ 7. Amount posted to a guest account after check out is called as _________ 8. Two rooms with an interconnecting door are termed as ____________ 9. A business lounge will be found in a __________ hotel. 10. A property that has self sufficient units with kitchenettes is called ______________ SECTION B (any four, each carry equal marks) Write Short notes: 1. Time Share Hotels 2. Referral groups 3. Franchise Hotels 4. Chain Hotels 5. Management Contract SECTION C (any three, each carry equal marks) (3*10 = 30) (4*5 = 20)

Q1. Draw down the organizational or hierarchical chart of a front office department of a 5* hotel and list down the duties and responsibilities of a Concierge? Q2. Explain Star System of Classification in details. Also give other ways of classification of Hotels? Q3. Explain the various types of meal plans and their usage? Q4. Explain the various types of guests in detail? Q5. Draw a neat layout of Front Office and also explain the various sections of Front office?

KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY GUESS PAPER (C) 2012 FRONT OFFICE, B.H.M. 1st SEM
(10*1 = 10)

M.M. - 70
SECTION A (True or False)

TIME- 3 Hrs

1. A lobby manager has the authority the authority to reduce the house limit for a scanty baggage guest. 2. The guest relation executive sits in the back office of the front office. 3. The crew list is required by the Foreigners Registration Office. 4. Bell boys check the occupancy status of rooms on behalf of the reception. 5. The VIP list is distributed to the telecommunications department. 6. The lobby manager controls the master key. 7. The concierge is a member of uniformed services. 8. The doorman controls traffic at the porch. 9. The concierge desk has a room rack. 10. The first task of a GRE is to check the lobby managers log book. (Fill in the Blanks) 1. 2. 3. 4. 5. 6. 7. 8. 9. (10*1 = 10)

On- line flight schedules can be found in _______ hotels. The quoted rate for the day is called the ________ A rate guests not staying overnight is called ________ Independent hotels that chain together are called ________ A guest who checks in without prior booking is called _________ The document that takes all the details of a reserving guest is called _____________ A group consists of minimum ____ members. A meal plan that includes all meals in the room rate is called _____________ The Whitney rack, at the information section of the reception that arranges resident guest names in an alphabetical order is called ________ 10. Guests who extend their stay for a night are called _________ SECTION B (any four, each carry equal marks) Write Short notes with Examples: 1. Convention Hotels 2. Motels 3. Resorts 4. Casino Hotels 5. Airport Hotels SECTION C (any three, each carry equal marks) (3*10 = 30) (4*5 = 20)

Q1. Draw down the organizational or hierarchical chart of a front office department of a 5* hotel and also list down the duties and responsibilities of a Lobby manager. Q2. Draw a neat flow chart of guest cycle and also explain its stages? Q3. Explain the classification of hotels in detail? Q4. Explain the various types of guests in detail? Q5. Explain the basis of charging room rates?