Getting Started Guide for Cisco 7945/7965 IP Phones

Answer a Call Use one of the following options: Lift the handset. Press the Answer soft key. Press the line button to answer using the Speaker. Press the Headset button. Place a Call Use one of the following options: Lift the handset and dial the number. Press the button for the line you want to use and dial the number. Press the Speaker button and dial the number. Press the NewCall soft key and dial the number. Press the Headset button and dial the number. Press the Redial soft key to redial the most recently dialed number. Press a programmed Speed Dial button. Enter an Abbreviated Dialing code and press the AbbrDial soft key.
Note: To set up Speed Dial buttons and Abbreviated Dialing, you must access the CallManager User Options Web page (Advanced Call Handling options, if available).

Check Your Voice Mail When you have messages in your voice mailbox, the red light on the handset will light. To access voice mail: Lift the handset. Press the Messages button. Follow the voice instructions. Send a Call to Voice Mail To send an active, ringing, or held call to your voice mailbox: Press the iDivert soft key. The call is transferred to your voice mailbox. Select a menu option from the display screen, if available. Transfer a Call To transfer an active call: Press the Transfer soft key. The call is placed on hold. Dial the number to which you want to transfer the call. When the party answers, announce the call (optional). Press the Transfer soft key again. Hang up. If the transfer fails: Press the EndCall soft key. Press the Resume soft key to return to the original call. Call Forward To forward your calls to another phone in your system: Press the Forward All button or press the CFwdALL soft key. Dial the number or extension to which you want all calls forwarded. The Call Forward icon appears above the primary line number. To cancel Call Forwarding: Press the Forward All button or press the CFwdALL soft key. Conference Call To establish a conference call: While on an active call, press the Conference button or Confrn soft key (you may need to press the more soft key to display Confrn) to open a new line. The call is placed on hold. Dial the next party you want to add to the conference call. When the call is answered, press the Conference button or Confrn soft key again to add the new party to the call. Repeat to add additional parties. To return to the conference call if a called party is not available to join the call: Press the EndCall soft key. Press the Resume soft key. You are connected with the conference already in progress. To end the conference call: Press the EndCall soft key.
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End a Call Use one of the following options: Replace the handset. Press the EndCall soft key. Press the Speaker button. Press the Headset button. Place a Call on Hold Press the Hold soft key. To return to the call on hold: Press the Resume soft key. If multiple calls are on hold: Press the Navigation button to select the call. Press the Resume soft key. Call Park To put a call on hold so it can be retrieved from any other phone in the system: Press the Park soft key (you may need to press the more soft key to display Park). Note the Call Park number displayed on the screen. Hang up. To retrieve a parked call: Lift the handset. Dial the Call Park number. Mute To activate mute for the handset, speakerphone, or headset: Press the Mute button. The Mute button lights. To return to normal two-way conversation: Press the Mute button. The Mute button light goes out.
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Getting Started Guide for Cisco 7945/7965 IP Phones

Meet Me Conference To set up and initiate a Meet Me conference call: Obtain a Meet Me conference phone number from your System Administrator. Distribute the number to conference participants. When you are ready to start the conference, go off-hook to obtain a dial tone. Press the Meet Me soft key. Dial the Meet Me conference number. Participants can now join the conference call. If participants call the conference number before the initiator has joined, they will hear a busy tone and have to call back. To attend a Meet Me conference call: Dial the Meet Me conference number provided by the conference initiator at the designated time. To end a Meet Me conference call: All participants must hang up. The conference call does not end when the initiator hangs up. Call Join To create a conference call by joining together existing calls on the same line: While on an active call, select the call you want to add to the conference. Press the Select button. Press the Join soft key (you may need to press the more soft key to display Join). To create a call by joining together existing calls on multiple lines: While on an active call, press Join soft key (you may need to press the more soft key to display Join). Press the line for the call on hold that you want to add to the conference. The calls are now joined. Highlight the call and press the Select button. Press the Join soft key. Call Pickup To answer a call ringing at another phone in your Call Pickup Group: Press the PickUp button or soft key, if available. Go off-hook to display the PickUp soft key and press it. You are now connected to the call. If the call rings at your phone, press the Answer soft key to connect to the call. To answer a call ringing at another phone outside your Call Pickup Group: Press the Group Pick Up button or GPickUp soft key, if available. Go off-hook to display the GPickUp soft key and press it. Enter the Group Pickup code. You are now connected to the call. If the call rings at your phone, press the Answer soft key.
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Call Logs To view your Missed, Placed, or Received call history: Press the Directories button. Press the Navigation button to select the option you want. Press the Select button. Select a call record. Press the Details soft key to display the information. To make a call from a call log entry: Press the EditDial soft key to edit the displayed number for dialing, if needed.
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Go off-hook and press the Dial soft key to make the outgoing call. Personal Directory To access the Personal Directory: Press the Directories button. Press the Navigation button to select Personal Directory. To add a new entry: While in Personal Directory, press the Navigation button to select Personal Address Book. Press the Submit soft key. Press the New soft key. Using the dial pad, enter the name and e-mail information. Select Phones and use the dial pad to enter phone numbers. Select Submit to add the entry to your Personal Directory. To edit an entry: Search for the listing you want to edit. Select the listing. Press the Edit soft key to edit name or e-mail entries. Select Phones to edit a phone number. Press Update. To delete an entry: Highlight the entry and press the Select button. Press Delete. Press OK to confirm. To place a call from the Personal Directory: Highlight the listing and press the Select button. Press the Dial soft key (you may need to press the more soft key to display Dial). Select the number you want to dial and press OK. Press OK again to dial the number. To log out of the Personal Directory: Press the Directories button. Press the Navigation button to select Personal Directory. Press Logout.
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Getting Started Guide for Cisco 7945/7965 IP Phones

Fast Dials To add a new fast dial code: Press the Directories button. Press the Navigation button to select Personal Directory. Press the Navigation button to select Personal Fast Dials. Press Fast Dial. Highlight a Fast Dial code that is unassigned and press the Select button. Press Assign. Enter a phone number. Press Update. To assign a Fast Dial code to a Personal Address Book entry: Highlight the entry in the Personal Address Book and press the Select button. Press Fast Dial. Highlight the number you want to dial and press the Select button. Highlight the Fast Dial code you want to assign to the number and press the Select button. To search for Fast Dial codes while in Personal Fast Dials: Press Previous or Next to view listings. Highlight the listing you want and press the Select button. To place a call using a Fast Dial Code: Search for a Fast Dial code. Highlight the listing and press the Select button. Press Dial. Press OK. To delete a Fast Dial entry: Search for the Fast Dial code. Highlight the listing you want to delete and press the Select button. Press Remove. Ring Tone To change the ring tone per line: Press the Settings button. Press the Navigation button to highlight User Preferences. Press the Select button. Press the Navigation button to highlight Rings. Press the Select button. Choose a phone line or the default ring setting. Choose a ring tone to play a sample. Press the Select button when you have the tone you want to use. Press the Save soft key. Press Cancel to exit without saving a new ring tone.
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Screen Contrast To change the phones screen contrast: Press the Settings button. Press the Navigation button to highlight User Preferences. Press the Select button. Press the Navigation button to highlight Contrast or Brightness. Press the Select button. Press the Up or Down keys to view different contrast levels. Press the Volume Control Bar up or down to view different contrast levels. Press the Save soft key to change the contrast. Press Cancel to exit without changing the contrast. Online Help over the Phone To access the help options on your phone: Press the ? button. After a few seconds the Help Menu will display. Choose the menu item you want information about. Press the ? button, then quickly press any soft key or button to display help for that item. Press the ? button, then quickly press the menu item on the phone screen to display help for that item. Press the ? button. After a second or two, press the ? button again to display the Help Menu.
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Cisco is a trademark of Cisco Systems, Inc. Not all features are available on all systems. Check with your System Administrator for your available features. For additional information on Customer Training and Documentation, please visit us @ https://customertraining.verizonbusiness.com or call us 1-800-662-1049. 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizons products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Last Updated: November 2011 Version 1.11