Job Description

F-6101-01 Rev. 0 Effective: 9/7/2011 Owner(s): HR Director

Senior Siebel Primary Support Engineer

Rimini Street delivers proven exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees, and to receive premium services that are not part of standard vendor support. Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives. Position Summary Rimini Street, Inc. is seeking experienced Siebel professionals with backgrounds in Siebel implementation and production support, to service our rapidly growing client base on their long term Siebel software investments. Rimini Street is dedicated to helping clients maximize the ROI on their existing Siebel release at a considerable cost savings, by pairing the most experienced Siebel professionals with Clients, in order to realize the full capabilities of their Siebel implementation. Rimini Street is looking for individuals with deep Siebel knowledge and a passion to deliver superior support. Come join the team of highly skilled professionals who will revolutionize the way Enterprise Software Support is delivered. Essential Duties & Responsibilities Ensure the success of Rimini Street Client accounts through ownership of a Client account. Build a long-term service relationship that will drive client loyalty and fuel growth opportunities. Serve as a trusted technical advisor to clients seeking a successful deployment of Siebel applications. Assist clients with the optimum utilization of their Siebel application through best practices implementation advice. Understand customer business requirements, in order to provide expert analysis and recommendations for a successful product implementation. Provide technical guidance for Siebel architecture design and application configuration. Solve complex customer issues using diagnostic tools and troubleshooting methodologies based on expert knowledge of Siebel applications. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client

2011 Rimini Street, Inc.

For internal use only.

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Job Description
F-6101-01 Rev. 0 Effective: 9/7/2011 Owner(s): HR Director

interaction experience with Rimini Street. Superb trouble-shooting skills and tenacious attitude for problem solving.

Minimal Qualifications Strong understanding of the Siebel Application functionality (Navigation, Menus, Assignment Manager, Workflow, etc), Siebel Architecture, Siebel Development Methodology & Life Cycle, and Siebel Best Practices. Excellent interpersonal, presentation, and communication skills. Attention to detail and excellent listening skills. Ability to provide hands-on assistance on client development/test environments using proprietary remote client connectivity tools. Demonstrated ability to work independently and as part of a team.

Education Bachelor and/or Masters Degree in Computer Science or related field. Experience Minimum 5 years experience with the Siebel application and architecture. 3+ years of hands-on consulting or technical support experience across core application modules and vertical applications highly preferred. Skills Siebel Application and System Administration: Server Configuration, Server Management, Data, Business Process, Assignment Manager, Communications, etc Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets, eScript, Siebel VB, Browser Script, etc Familiarity with Operating Systems (Windows, Unix, Linux, Solaris, and OS390) Familiarity with different databases (Oracle, SQL Server, DB2, etc) and SQL programming. Database performance and tuning experience. Experience with various browser technologies and browser security. Web application development experience is a plus. Exhibit poise during pressure situations. Desired Qualifications Expertise with Siebel Marketing, Siebel 8.1, CTI, Actuate, BIP, or EAI highly preferred. Rimini Street is an Equal Opportunity Employer

2011 Rimini Street, Inc.

For internal use only.

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