APPENDIX II: QUESTIONNAIRE Dear Respondent, I am honoured that you have taken the time to fill this questionnaire

for me. The questionnaire is part of an academic research that I am undertaking at the Kenya Institute of Management (Please see letter of introduction attached). Kindly respond to all the questions posed as all information provided will be used only for research purposes and not for any other purpose. This questionnaire has four different sections and each section has open-ended and closed ended questions. Where an explanation for your answers is required, kindly do provide the said explanation otherwise for all other question please put a tick () in the area that represents your answer. Thanks

BACKGROUND INFORMATION 1. Name: 3. Gender: a. ( ) Male 2. Age: .. b. ( ) Female

4. Highest Level of Education: a. ( ) High School b. ( ) Tertiary/ College/Certificate c. ( ) College Diploma d. ( ) University Graduate (1st Degree) e. ( ) Post Graduate (Masters and Above) 5. Level/Position in Organization: a. ( ) Top Management b. ( ) Middle Management c. ( ) Support Staff

SECTION A: MOTIVATION 1. Are you satisfied with the training program adopted by the organization? b. ( ) No

a. ( ) Yes

Please explain your answer

2.

How do you rate the training system of the organization? c. ( ) Fair d. ( ) Good

a. ( ) Excellent b. ( ) Poor

3.

Does the training system affect your performance? b. ( ) No

a. ( ) Yes

Please explain your answer Is the training you undergo within the organization a motivation to improve your performance?
4.

a. ( ) Yes

b. ( ) No

If yes please explain how 5. How would you rate motivation due to the training system?

ii

a. ( b. (

) Very high ) High

c. ( ) Moderate d. ( ) Low

6.

How does training affect your motivation towards your job? b. ( ) Negatively

a. ( ) Positively

SECTION B: LABOUR TURNOVER 7. a. ( b. ( How do you rate the rate of labour turnover in the organization? ) Very high ) High c. ( ) Moderate d. ( ) Low

8.

Does labour turnover affect your performance in the organization? b. ( ) No

a. ( ) Yes

9.

Is the rate of labour turnover attributed to the training system? b. ( ) No

a. ( ) Yes

Can the rate of labor turnover be changed with the use of a good training system?
10.

a. ( ) Yes

b. ( ) No

Please Explain

iii

SECTION C: CONFLICTS

11.

How often are conflicts experienced in the organization? d. ( ) very 6 months e. ( ) Yearly f. ( ) None

a. ( ) Daily b. ( ) Weekly c. ( ) Monthly

12. a. ( b. (

How do you rate the effect of conflict on your performance? ) Very high ) High c. ( ) Moderate d. ( ) Low

Please Explain
13.

Are these conflicts related to training system? b. ( ) No

a. ( ) Yes

14.

Can these conflicts be reduced by an effective training program? b. ( ) No

a. ( ) Yes

Please Explain SECTION D: JOB SATISFACTION 15. Does job satisfaction affect your performance in the organization?

iv

a. ( ) Yes

b. ( ) No

Please explain your answer .

16. a. ( b. (

What is your level of job satisfaction in the job? ) Very high ) High c. ( ) Moderate d. ( ) Low

17.

Is your job satisfaction directly related to your performance? b. ( ) No

a. ( ) Yes

18.

How does the training system affect your job satisfaction?

Please explain your answer

SECTION E: GENERAL

19.

Does the training system adopted by your organization need changes? b. ( ) No

a. ( ) Yes

Please give suggestions

Thank you! Please ensure that you have answered all questions. Appendix II Schedule of Research Activities ACTIVITY August wk1 August wk2 August wk 3 August wk4

Questionnaires Design and Testing

Data Collection

Analyzing Data and Report Writing

vi

Project Submission.

Source: Author (2009)

Appendix III Research Budget TASK/ITEM Printing and Typing Binding Photocopies Transport Miscellaneous Total AMOUNT in Kshs 5,000.00 2,400.00 3,000.00 1,700.00 3,600.00 17, 700.00

Source: Author (2009)

vii