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LEARNING
BUSINESS COMMUNICATION
IN ENGLISH

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2013
- www.phoenixbooks.ru

 811.111(075.8)
81.2-92
8032
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= Learning
Business Communication in English : . /
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ISBN 978-5-222-20858-8
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ISBN 978-5-222-20858-8

811.111(075.8)
81.2-92
. ., 2013
: , 2013

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12 - (Units),
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(Sections) Vocabulary and Word Study, Reading and Discussion,
Speaking, Listening Writing.
Vocabulary and Word Study
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Reading and Discussion ,
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Speaking , , ,
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Listening ,
Tapescri pts.
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Writing , ,
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MEETING PEOPLE

SECTION 1

VOCABULARY AND WORD STUDY

1. Read and memorize the active vocabulary to the Text
Culturally Speaking and translate the given sentences.
1. greet [gri:t] v ;
greeting n
custozmary greeting [kAstqm(q)ri]
Friends and family members usually greet each other in a casual
or informal way. Business greetings, on the other hand, are more
formal. The bow is the customary greeting in Japan.
2. address [qdres] v ( -.)
Colleagues, friends and relatives address each other by first
names.
3. socialize [squS(q)laiz] v , ;
The best way to meet people is to socialize with them.

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Unit 1. Meeting People

4. small talk ,
engage in small talk [ingeiG] ;

Small talk is the best way to initiate a conversation with a
potential new friend. People tend to engage in small talk in order
to make themselves and the other person more comfortable.
5. chat [tSxt] n v () , ,
; , ,

chitchat [tSittSxt] n v , ;
conversation [ kOnvqseiS(q)n] n ,

They suggested meeting for coffee and a chat. She likes to chat
about the weather. The opening chitchat started the meeting instead
of a presentation. They came to the party to meet friends and
chitchat. Many people talk about sport as a social topic of
conversation.
6. break the ice ,
, (, )
You have to make an effort to break the ice when you first meet
someone.
7. shake hands ,
handshake n
Generally, British people do not shake hands, except when
they meet for the first time. People use the handshake as a way to
greet a person, make an agreement or say goodbye.
8. power [pauq] n ,
delegate power [deligeit] ,
The power of governments has increased greatly over the past
century. The board must delegate power to the director concerned.

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9. share [Seq] n v , ; ; (), ( ..), ;

shareholder [Seq houldq] n ,

They have the largest market share. She has all her money in
shares. The best way to meet people who share your interests is to
join a club. Our shareholders are pleased this years figures.
10. polite [pqlait] adj , ,
politeness [pqlaitnqs] n ,
In general, British people are very polite. English people are
famous all over the world for their politeness.
11. rude [ru:d] adj ; ; ,
In China it is rude to call someone by his/her first name unless
you have known him/her since childhood.
12. awkward [O:kwqd] adj , ( , ..); ,
I always feel awkward meeting new people. Our visitors came
at an awkward time.
13. attitude [xtitju:d] n ,
You should have a positive attitude towards the process of meeting
new friends.
14. vary [veqri] v , ,
various [veqriqs] adj , ,
variety [vqraiqti] n
Business practices vary all over the world. The various types of
websites to meet people bring together millions of people from around
the world. You can meet people in a variety of different ways.
15. avoid [qvOid] v , ;
I was able to avoid the awkward situation.
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Unit 1. Meeting People

16. offend [qfend] v , ,

offence [qfens] n ,
His bad manners may offend his colleagues. Using inappropriate
language may cause offence.
17. respond [rispOnd] v , ,
response [rispOns] n , ,
elicit a response [ilisit]
The right techniques to meet people will help you to get a positive
response to your introduction. They cant respond to your questions.
Different people respond in different ways to each change. It is difficult
to explain his failure to elicit a response from her.
18. relation [rileiSn] n ,
establish relations [istxbliS]
relationship [rileiSnSi p] n , ,
They have business relations with a firm in London. To establish
business relations with prospective dealers is one of the most
important measures for a firm that wishes to enlarge its business
scope. The company had strong relationshi ps with partners and
clients.
19. inquiry/enquiry [inkwaiqri] n , ,
;
make inquiries
The Committee has completed the inquiry and published a
report. We managed to make some inquiries into what he had done
on that day.
20. along with ,
When I went to Rome, I took my brother along with me.

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10

2. Match the pairs of synonyms from A and B and translate
them.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

A
welcome
clasp hands
displease
greet
answer
escape
split
chat
associate
change

B
a. chitchat
b. respond
c. vary
d. greet
e. offend
f. socialize
g. shake
h. avoid
i. address
j. share

3. Match the verb on the left with a suitable item on the

right. Use each item once only.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

feel
make
engage
delegate
establish
share
chat
shake
elicit
break

a. in small talk
b. a room
c. a response
d. inquiries
e. the ice
f. hands
g. relations
h. awkward
i. about the weather
j. power

4. Make the following sentences complete by translating the

words and phrases in brackets.
1. He welcomed me with a wide smile and a warm (). 2. I soon learned how to make ( ) with people at formal receptions. 3. Now we have got hospital
bills ( ) our usual expenses. 4. She sent me a () letter thanking me for my invitation. 5. The topic of () was college plans. 6. If you buy (), you become a

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266

...................................................................... 3
UNIT 1. MEETING PEOPLE ...................................................... 6
Section
Section
Section
Section
Section

1. Vocabulary and word study ................................... 6

2. Reading and discussion ...................................... 12
3. Speaking ............................................................. 16
4. Listening ............................................................. 21
5. Writing ............................................................... 22

UNIT 2. TELEPHONING ........................................................ 23

Section
Section
Section
Section
Section

1. Vocabulary and word study .................................

2. Reading and discussion ......................................
3. Speaking .............................................................
4. Listening .............................................................
5. Writing ...............................................................

23
28
31
39
40

UNIT 3. BUSINESS LETTERS ................................................ 42

Section
Section
Section
Section
Section

1. Vocabulary and word study .................................

2. Reading and discussion ......................................
3. Speaking .............................................................
4. Listening .............................................................
5. Writing ...............................................................

42
50
57
60
61

UNIT 4. EMAILS AND FAX MESSAGES ................................. 71

Section
Section
Section
Section
Section

1. Vocabulary and word study .................................

2. Reading and discussion ......................................
3. Speaking .............................................................
4. Listening .............................................................
5. Writing ...............................................................

71
76
81
84
85

UNIT 5. FILLING IN FORMS ................................................... 91

Section 1. Vocabulary and word study ................................. 91

Section 2. Reading and discussion ...................................... 96
Section 3. Speaking ........................................................... 100

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267

Section 4. Listening ........................................................... 102

Section 5. Writing ............................................................. 103

UNIT 6. STUDYING ABROAD ............................................... 107

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

107
115
118
122
124

UNIT 7. PARTICIPATING IN A CONFERENCE ..................... 135

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

135
141
145
148
149

UNIT 8. PRESENTATIONS ................................................... 156

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

156
162
165
171
172

UNIT 9. APPLYING FOR A JOB ............................................ 174

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

174
182
185
191
192

UNIT 10. BUSINESS DOCUMENTS AND CONTRACTS ....... 196

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

196
202
207
209
210

UNIT 11. BUSINESS MEETINGS ........................................... 213

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

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218
222
231
232

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UNIT 12. NEGOTIATING ..................................................... 235

Section
Section
Section
Section
Section

1. Vocabulary and word study ...............................

2. Reading and discussion ....................................
3. Speaking ...........................................................
4. Listening ...........................................................
5. Writing .............................................................

235
242
246
250
251

TAPESCRIPTS ..................................................................... 252

Tapescri pt 1. British Communication Styles .....................
Tapescri pt 2. Marie Rings Richard Johnson .....................
Tapescri pt 3. Some Rules of Good Writing ......................
Tapescri pt 4. The Use of Email in business ......................
Tapescri pt 5. The Survey Form:
Evaluation of Teaching and Courses ...................................
Tapescri pt 6. Why Study Abroad? .....................................
Tapescri pt 7. A Scholarly Paper .........................................
Tapescri pt 8. A Presentation ..............................................
Tapescri pt 9. A Job Interview ............................................
Tapescri pt 10. Joint Venture Agreement ...........................
Tapescri pt 11. Meetings with Chinese Businessmen .........
Tapescri pt 12. Salary Negotiation
in a Western Company ......................................................

252
253
254
254

255
256
257
258
259
260
260
261

BIBLIOGRAPHY ................................................................... 263

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LEARNING BUSINESS COMMUNICATION
IN ENGLISH

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24.01.2013 .
84108 1/32. .
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