Final Analysis and Observations for CanGo Project Team

Table of Contents Overview .................................................................................................................................................. 1 SWOT Analysis ........................................................................................................................................ 2 Human Resources ..................................................................................................................................... 3 New Idea Process...................................................................................................................................... 4 Nonfinancial Goals ................................................................................................................................... 4 One year.................................................................................................................................................... 4 Customer Service...................................................................................................................................... 4 Orders ....................................................................................................................................................... 4

Easy Find .................................................................................................................................................. 5 Developing relationships .......................................................................................................................... 5 Enhance relationships ............................................................................................................................... 5 Branding ................................................................................................................................................... 5 Social Media Plan ..................................................................................................................................... 5 Two year ................................................................................................................................................... 6 Strengthen Relationships .......................................................................................................................... 6 Introduce a New Service........................................................................................................................... 6 Selling New Services ................................................................................................................................ 6 Five Year .................................................................................................................................................. 7 Broaden a Geographic Base ..................................................................................................................... 7 Knowledge of Merchandise/Products ....................................................................................................... 7 Understanding the Competition ................................................................................................................ 7 Competitive Advantage ............................................................................................................................ 8 Product Perks ............................................................................................................................................ 8 Outstanding Customer service .................................................................................................................. 8 Advertising ............................................................................................................................................... 8 Competitor Analysis ................................................................................................................................. 9 Marketing Statistics 2010 ....................................................................................................................... 11 Inventory Control ................................................................................................................................... 12 Conclusion .............................................................................................................................................. 13 References .............................................................................................................................................. 14 Appendix 1-7 .......................................................................................................................................... 16

Overview
This report will touch on several areas within your organization we found needing revising. We have narrowed this down to those we feel are in need of immediate attention. Our project team has created a mission and vision statements along with an overview of the strengths, weaknesses, opportunities and threats to your entity and an updated gaming logo. We will delve into your Human Resources department and move on to marketing strategy and demographics, and finally financials and risk management. Currently Elisabeth Barret is the Chief Executive Officer (CEO) and founder of CanGo which is an internet retailer that began in 1996. CanGo is leasing a warehouse in Kingston, New York and at this time sells books, magazines, movies, music and games, as well as manufacturing MP3 players and acquired WebJouster in an attempt to venture into online gaming in July 2000. As a quick review the only area CanGo is turning a profit is in their book sales division. The public offering of stocks was set for April 2000 and with that Initial Public Offering (IPO) it has raised one-hundred thirty million at its release. Shortly thereafter stocks did not do as well with the release of the online gaming sector. Coast to Coast Managerial Experts aim is to have CanGo stand apart from its competitors. This report will show how this can be accomplished by improving some key areas of your business. Your organization does not have a mission or a vision statement. The strategic focus and plan for CanGo will be needed to help with the step up to the next level. This will encompass the mission statement which we have created: Our mission at CanGo is to provide entertainment for all individuals with inspiring books, a variety of movies and creative gaming for fun and friendly competition. A long-term vision statement has been added to compliment the new mission statement.

2 In the future, CanGos vision is to continue providing entertainment and growth through technology and to become internationally known for all of its products while ensuring a positive public image. We have also added to your already famous logo for your expansion into the gaming industry. This new addition will show the consumer the known integrity of CanGo while branching into this new area. (Appendix 1)

SWOT Analysis
Coast to Coasts SWOT Analysis (strengths, weaknesses, opportunities, and threats) Strengths Large well know company with identifiable logo Great mission and vision statements if our company is hired Coast to Coast Managerial Experts Financially stable

Weaknesses Competition New unknown product No association with a know character or movie Human Resources recognized holidays

Opportunities Bringing a new product into the gaming industry Diverse market National and Global Coast to Coast Managerial Experts

Threats Competition Shipping bad reputation from previous years National and Global competition The recognized holidays can have a detrimental impact on the bottom line

The strengths can be made stronger, weaknesses can be cultivated and your company can take more advantage of its opportunities. Knowing the threats is half the battle as this awareness

3 can help to overcome these threats with good strategic actions. This knowledge will lead to a more successful business over your competitors.

Human Resources
One of the glaring issues noted was the fact that the employees do not seem to be properly classified within their positions. While much of the personnel have the credentials to work in a business environment, they are not placed in the departments where they have the most potential for success. To maximize the highest potential for CanGo, we have put together an outline for a Compensation and Job Classification Program which also includes the process for determine a hybrid job for those wearing many hats. This will assist in developing job descriptions, benchmarking pay ranges and opportunities for promotions. (Appendix 2, Appendix 3) Another issue noted is the Holiday observances. In an attempt to provide optimal benefits CanGo is affording the staff ten observed holidays while leaving the largest grossing shopping days of the year for a retail business unattended. For example: Christmas Eve (last minute rush) Day after Thanksgiving (also known as Black Friday) Presidents Day (often a major sales day)

These money making sales days require their best customer service staff to handle the large volume of orders which will enhance the bottom line. If CanGo wants to entice skilled employees and to offer ten days off the entity can offer alternatives and allow for personal days (two at the most) to be taken at leisure. (Appendix 4)

New Idea Process

CanGo does not have a process for voicing and reviewing new ideas. Encouraging input from employees is crucial to the success of any business. The staff should have the proper channels to have their ideas recognized. We have created a document we named the Eureka form as in, Eureka, Ive got an idea! The employee notes the idea and submits the form to bring it to fruition. It is then submitted to a manager for review and it goes up the chain from there. If the idea is chosen, it goes through a more formal process to decide how it will work best, such as a design review. It is recommended that management sets goal for submission of these forms, such as one a month. (Appendix 5)

Nonfinancial Goals One year Customer Service

CanGo has had an issue with maintaining its customer service and has received multiple complaints against them. The next step would be to offer education and training to the customer service representatives to ensure better service. Answering the phone promptly, keeping a positive attitude when handling an irate customer, giving speeding and correct information about the products and services in a timely manner.

Orders
To fix the problem of CanGos late order arrivals, back ordering issues and finding desired merchandise for the customers, a new system has to create for these orders. A special division of customer service representatives should handle these problems with immediate attention. Contacting the customer, fixing the order problem, offering other incentives for the mistake as well to guarantee the customer they will receive the product they have ordered. Making sure that the customer is happy with the solution to this problem will be a top priority.

Easy Find
A sister website should be created from CanGos online gaming/merchandise website. This website would be able to provide information about items that were purchased. After purchasing products, customers will receive a tracking number to trace when the product has been shipped, at what points it will stop and arrival time as to when it will deliver directly to their door. This information can also be accessed through CanGos customer service team as well.

Developing relationships
By developing relationships with competitor, this can lead to teaming up with marking and advertising of certain products. This could also help the company gain insider information as to what company is releasing certain products and how CanGo can make its next decision in their products, specialty items being released and promotional products.

Enhance relationships
Use major events to advertise CanGos name and logo. For example: gaming tournaments for video games, sponsoring Nascar Motocross, College Bowl games, Olympic athlete or team. CanGo not only selling gaming products but books and magazines as well that may feature these events.

Branding
Create brand awareness by using our logo, positioning statement and theme whenever possible and in the correct format. Promote your organization in positive and memorable ways. Maintain brand, logo and message consistency.

Social Media Plan

Create a strong social media presence for CanGo by building and maintaining a LinkedIn presence, creating a Face book page or establishing a Twitter account. This can then decide how

6 many connections, fans or followers you'd like to have by a specific date, making measuring this objective for marking easy and consistent. Using the internet with their website or purchasing banners to put on other well known pages such as Facebook, yahoo, Google, ask.com and Twitter will grab the consumers attention along with sweetening the purchase with special discounts.

Two year Strengthen Relationships

CanGo will need to focus on bring in new customers while maintain the current relationship with previous and consistent customers. Focusing on the new products, creating a superior customer service experience and giving incentives to customers or companies that have been with the CanGo for a period of time would strengthen relationships.

Introduce a New Service

Creating new services and keeping up with competitors in the new market is imperative and ensuring CanGos products go above and beyond the competitors when it comes to 100% stakeholder satisfaction. Branching off into new divisions of electronics such as computers, IPods, MP3 players and other specialty items will enhance the profits.

Selling New Services

CanGo is offering the online gaming service that is appealing to all ages. Making sure that the service is offered to the right people who would be interested and selling the product should be a definite focus. Any other products or warranties with these products should be offered as well to keep the customers happy with the many services CanGo has to offer.

Five Year
Change a perception of a firm by its market consider looking into another area of the market such as combining a product with another company or seeing their products in big box electronic stores which will keep the customers and competitors on edge not knowing what to expect for the company.

Broaden a Geographic Base

Consider marketing out of the United States and taking the products over to Canada and the U.K. Making the name on CanGo known around the world for the products, online gaming, DVDs and books. Start out small then expand when the demand grows in other countries. CanGo will provide an arrangement of options for purchasing their products; the first option will be from manufacture to consumer; the customer will be afforded the opportunity to order products or purchase gaming points through the CanGo.com website. Another comes from manufacturer to retailer to consumer; CanGo should offer their product to retailers like Best Buy and Game Stop. The last choice of distribution would be Manufacturer to wholesaler to retailer to consumer. Marketing and sales will be buying CanGos products for the retailer and selling these items to the consumers.

Knowledge of Merchandise/Products
Understanding what the merchandise and products and what they used to be till now. Knowing the advancements and continuing to think of creative ideas for the company and the constantly changing products.

Understanding the Competition

More experienced staff will be able to compare the competitors to CanGo. This would help them able to predict and contemplate the competitors next move as a company. Focusing

8 on their products and having a good understanding as to what is to be expected. Having experience and bring it the new and creative ideas for CanGo.

Competitive Advantage Product Perks

We have noticed that CanGo is having issues with marketing their products they need to show ways to market the name, products and provide excellent customer service in the process: CanGo is offering an arrangement of products that reflect the electronic and social media world. Ranging from Movies, DVDs to books and Magazines and now the latest project of gaming and online gaming. When purchasing with CanGo the company offers: Top of the line DVD/Blu Ray Quality; earliest releases of video games. The customer will find only the latest and most recent articles. Warranties will come with all products sold with the exception of the books and Magazines. CanGo will offer 90 day money back guarantees with the receipt of purchase if the customer is not 100% satisfied.

Outstanding Customer service

If a customer is in need of assistance he or she can call the hotline and a customer advocate will be more than happy to assist. 1-800 hotlines will be available 24/7 to assist consumers.

Advertising
Using the internet with their website or purchasing banners to put on other well known pages such as Facebook, yahoo, Google, ask.com and Twitter will grab the consumers attention along with sweetening the purchase with special discounts. Running short commercials on the television that will catch the watchers attention and get them thinking about purchasing electronics and exploring the world of online gaming. A short advertisement with a catchy tune

9 on the radio will target the younger players and inspire a purchase. Many prefer reading the newspapers, magazines, and clipping coupon thus this type of advertising space would prove profitable when trying to bring grandparents into the online gaming loop. The child mentions a game; the elder recalls the statement and make the call or online contact to purchase the item. Make CanGo a well know company while driving by placing eye catching information on billboards. This triggers an impulse buy while on the road to keep the kids quiet for the long journey. Offering promotional and special offers on different DVDs/games, for free test trials, coupons and other and discounts to for CanGos customers is another avenue to pursue.

Competitor Analysis
Wal-Mart Stores, Inc. branded as Wal-Mart since 2008 and Wal-Mart before then, is an American multinational retailer corporation that runs chains of large discount department stores and warehouse stores (Thompson, 2008). The company is the world's 18th largest public corporation, according to the Forbes Global 2000 list, and the largest public corporation when ranked by revenue. It is also the biggest private employer in the world with over 2 million employees, and is the largest retailer in the world. The company is controlled by the Walton family which owns 48% stake in Wal-Mart (Thompson, 2008). Target Corporation, doing business as Target, is an American retailing company headquartered in Minneapolis, Minnesota. (Grant, 1999) It is the second-largest discount retailer in the United States, behind Wal-Mart. The company is ranked at number 33 on the Fortune 500 as of 2010 and is a component of the Standard & Poor's 500 index (Grant, 1999). Its bulls-eye trademark is licensed to Wesfarmers, owners of the separate Target Australia chain. Best Buy Co., Inc. is an American specialty retailer of consumer electronics in the United States, accounting for 19% of the market. It also operates in Mexico, Canada & China (Rhodes,

10 2010`). The company's subsidiaries include Geek Squad, Cinema Now, Magnolia Audio Video, Pacific Sales, and, in Canada operates under both the Best Buy and Future Shop label. Together these operate more than 1,150 stores in the United States, Puerto Rico, Canada, China, and Mexico. On March 9, 2009, Best Buy became the largest electronics retail store (online and bricks and mortar) in the eastern United States (Rhodes, 2010`). Best Buy exclusive brands: Insignia - Focuses on discount electronic equipment such as HDTVs, Blu-ray players, home theater systems, and digital imaging and GPS devices (Rhodes, 2010`). It's the company's signature house brand that competes with more well known brand names. Rocket Fish Gaming (Rhodes, 2010`). - Gaming Division of Rocket Fish Fry's Electronics is a big-box store and retailer of software, consumer electronics, computer hardware, with in store computer repair and custom computer building services and household appliances with a chain of superstores headquartered in Silicon Valley (Johnson, 2011). Starting with one store located in Sunnyvale, California; by 2008 the chain posted sales of $2.4 billion and operated 34 stores in nine states (Johnson, 2011). GameStop Corporation is an American video game and entertainment software retailer. The company, whose headquarters is in Grapevine, Texas, United States, operates 6,500 retail stores throughout the United States (Seitz, 2004). The company operates retail stores under the names GameStop, EB Games, Babbage's, Software ETC, Micro mania, Movie Stop, Planet X and FuncoLand. In addition, the company runs three e-commerce websites (GameStop.com, EBgames.com and ImpulseDriven.com), Flash game site Kongregate, Jolt Online Gaming, and Game Informer magazine, GameStop's proprietary video and computer game publication. In addition to video and computer games, GameStop sells magazines, strategy guides, and other

11 related merchandise. In the fiscal year ending May 2010, 48.1% of GameStop's profits came from the sale of used video game products (Seitz, 2004). After reviewing the top five gaming sites listed to see what games are played the most. In doing this, they will know This will give us some insight as to what games to offer on our gaming site as well as our own software. The chart focuses on games to be played on 3DS for their global market as well as Japan, Xbox 360 for their North America market and PS3 for their Europe market. If CanGo considers the console market they should include the Wii, Xbox 360 and PS3 as their choices as well as these are also the top playing games per the weekly average statistics.

Marketing Statistics 2010

The online gaming market is worth $15 Billion 20 million players spent 17 billion hours on Xbox Live 40 million registered PlayStation Network accounts Weekly average time spent playing in the US in 2010 o 7.3 hours on Xbox o 6.6 hours on PC o 5.8 hours on PS3 Top 5 gaming sites visited in 2010 o Pogo.com o Real Arcade o Big Fish Games o Game Tap o Disney Top 5 Consoles in 2012 o 3DS 15.8 million o Wii 95.0 million o Xbox 360 64.5 million o PS3 61.4 million o PS Vista 0.5 million The top games they should focus on are the Wii and Xbox 360 and maybe even the PS3.

12 Games played Globally in 2012

Platform 3DS PS3 Xbox 360 Wii PSP DS PS Vista N. America Europe Japan Global 90,309 76,116 88,730 277,089 64,675 90,108 21,906 204,524 100,402 52,717 1,075 68,441 55,695 40,465 9,620 119,007 11,980 21,501 15,687 64,071 28,708 24,651 1,870 63,975 n/a n/a 18,636 21,618
Second Top Game Played in Local

Top Game Played in Local

These statistics show the gaming industry growing nationally and globally and breaking into the market at this time based on the popularity of the competitors if a great marketing strategy is in place the company should thrive.

Inventory Control
Making the company more visible on the internet will improve inventory turnover resulting in more products sold. CanGos short- and long-terms goals to decrease its inventory by 1% in the next year, 3% the next 2 years and 5% the next 5 years are doable. These goals will improve each time we surpass a milestone during the course of this eighteen month rehabilitation project. To make your company visible on the internet is the use of pay-per-click. The company will pay a small fee to have your information appear at the top of a web page when potential customers use search engines to find an item. One could be looking for CanGo Software thus the company will pay 15 when consumers click on your website searching for a product. The advantage is the company just spent 15 to make $50 and will only be charged when a potential customer actually clicks the website when they do an internet search for a CanGo item

13 Investigating computers showed the most compatible laptops for gaming which are Acer Aspire Timeline X and the Dell Inspiron. Forming an alliance with one or more of these entities could prove profitable contracting one of your games as software installed on their computer with a 30-day free trial. CanGos current Assets are about five times its Current Liabilities. This means your company has finances available to invest in more assets. The company could now invest in an Automated Storage Retrieval System (ASRS) which would be an additional asset to your organization.

Conclusion
This report is based on the information we have collected while speaking with all stakeholders inclusive of employees, vendors, and customers. We have toured your facility and have every reason to believe we will be an asset in bringing CanGo to a higher ranking. We look forward to working with you and using our expert skills to get the company ready for success.

14

References
Grant, L. (1999, July 12). Target stores - company profile, information, business description, history,background information on target stores. Retrieved (2012, January 29) from http://www.referenceforbusiness.com/history2/50/Target-Stores.html Johnson, P. (2011, December 25). Frys electronics, inc. company profile. Retrieved (2012, January 30) from http://biz.yahoo.com/ic/40/40949.html Rhodes, J. (2010`, April 21). Best buy co., inc. Retrieved (2012, January 30) from http://www.hoovers.com/company/Best_Buy_Co_Inc/rftfsi-1.html Seitz, P. (2004, November 29). GameStop corp. - company profile, information, business description, history, background information on GameStop corp. Retrieved (2012, January 31) from http://www.referenceforbusiness.com/history2/17/GameStop-Corp.html Thompson, M. (2008, March 23). About us. Retrieved (2012, January 29) from http://walmartstores.com/AboutUs/ Gamestop.com. (n.d.). Retrieved from Gamestop: http://www.gamestop.com (n.d.). Retrieved from http://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming000924581.html (n.d.). Retrieved from http://www.nintendo.com/countryselector (n.d.). Retrieved from http://www.nintendo.com/countryselector (n.d.). Retrieved from http://us.playstation.com/psvita/?CMP=NGPE3GOOGSEM (n.d.). Retrieved from http://www.xbox.com/en-US/ (n.d.). Retrieved from http://www.wikinvest.com/stock/Gamestop_(GME) (n.d.). Retrieved from http://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStopsDigital-Strategy-Boosted-by-Acquisitions.aspx (n.d.). Retrieved from http://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q22011-results-earnings-call-transcript (n.d.). Retrieved from http://www.marketwatch.com/story/gamestop-reports-third-quarter-2011financial-results-2011-11-17 (n.d.).Retrieved on 1/31/2012 from http://www.hoovers.com/industry/internet-mail-orderretail/1547-1.html (n.d.).Retrieved on 1/31/2012 from http://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHCECLVDmOfh38mg.cspx

15

(n.d.).Retrieved on 1/31/2012 from http://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertisi ng (n.d.).Retrieved on 1/31/2012 from http://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores7.0900/show

16

Appendix 1
CanGo Logo

17 Appendix 2

Hybrid/Best Fit Job Classification Guidelines for CanGo

Business Objectives Ensure all employees are properly classified. When an individuals role matches to multiple jobs, none of which constitutes a full time assignment. Determine Assignment Conduct a review of the organizations structure and the incumbent's roles and responsibilities. 1. Identify the appropriate job function Determine the job in which the incumbent spends the highest percent of his time OR where they are making their most significant contributions to the business Identify which function the job belongs to 2. Identify an appropriate job level; entry, career, expert Refer to the factors such as Level Definitions, General Descriptors, Knowledge etc to select the employees level For classification into the Expert and Master job levels, a key consideration is whether there is a business need for this level of work to be performed. Incumbent education/experience alone are not sufficient to warrant a move to one of these levels 4. Classify the employee, submit to Human Resources CanGo Standards & Guidelines Only evaluate duties which constitute 20% or greater of the time spent Exclude duties that are not standard to the position (e.g., the employee may do.) Performing multiple jobs doesnt necessarily justify moving the incumbent to the next level

When to Use Steps in the Process

18
Key Questions 1. What is the primary nature of the work performed within the overall department? 2. How and where has this work been performed before? 3. What is the relationship of this job to other jobs in the department? 4. How much overlap is there with other jobs in the department? 5. If there is a large overlap, what are the job classifications being used for those positions? 6. What are special skills and knowledge critical to the position?

19 Appendix 3 Objectives of a compensation program are: To ensure that compensation programs and tools provide managers the ability to attract, retain, develop and reward employees based on performance.

Job Classification Program: Need Job Descriptions Job Descriptions should be generic for benchmarking pay purposes Format and content information is needs to be consistent All jobs must have a description Common issues with a Job Classification Program: Employees can be misclassified due to out-of-date descriptions, must get them in place and keep them current Managers select job classifications based on pay range vs based on the job content Employees do not have defined career paths this is imperative to CanGos success in expanding Recruiting tools are lacking. CanGo needs accurate job descriptors for posting and pay ranges for offers Pay ranges can be out of date. CanGo needs to keep up with salary surveys to ensure this doesnt happen Managers are not confident that they are paying stellar performers adequately

How to Properly Benchmark Pay Participate in premier surveys including Hewitt, Towers Perrin, Mercer, Watson Wyatt, GATX and Radford Analyze market data based on industry cuts and geography locations Develop competitive pay ranges for CanGo Do an annual review of pay ranges

20 Appendix 4 Industry Analysis for CanGo Top 5 Companies Globally

Company Amazon.com, Inc. Liberty Media Corp. Rakuten, Inc. Shop Direct Home Shopping Limited SENSHUKAI CO., LTD. Sales 34,204.00M 10,084.00M 3,233.35M 2,006.59M 1,678.17M Location Seattle, WA Englewood, CO Tokyo, Japan Liverpool, United Kingdom Osaka, Osaka

Industry Codes SIC: 5961 NAICS: 454111, 454113 Industry Indicator Total US consumer spending, an indicator of internet and catalog sales, rose 2.5 percent, primarily from nondurable goods expenditures, in November 2011 compared to the same month in 2010. The industry leader is Amazon.com, Inc. topping the sales charts with 34,204 million The Internet and mail-order retail industry in the US includes 16,000 companies with combined annual revenue of about $235 billion. The top 50 companies account for about 60 percent of industry revenue There has been a major shift from catalog sales to internet sales, making CanGo a prime candidate coming to a peak at the perfect time

Government Regulations A US Senate bill aimed at collecting online sales taxes is gaining support from retailers, including onetime critic Amazon. The Marketplace Fairness Act would allow states to collect sales tax from online purchases. FTC has gotten involved in making internet sales safe for consumers. A list of these regulations can be found in their Dot Com Disclosure Handbook. Here is a breakdown of the things it covers: Place disclosures near - and, when possible, on - the same screen as the claims they qualify.

21 Use text or visual cues to encourage consumers to scroll down a Web page when it's necessary to view a disclosure. Display disclosures prior to a purchase, but recognize that placement limited to only the order page may not always work. Review the entire ad to ensure that other elements - test, graphics, hyperlinks or sound don't distract attention from the disclosure. Repeat disclosures on lengthy Web sites and when repeating claims, as needed. Display disclosures for a sufficient length of time for consumers to notice, read and understand them. Use clear language and syntax so that consumers understand the disclosures.

Net Profit Risk Industry - Sporting goods, Hobby, Book, Music stores (Sole Prop Average Financial Ratios as of 2008) Profitable Sole Proprietorships 41.01% Non-Profitable Sole Proprietorships 58.99% Income Among Profitable Sole Proprietorships 72.77% Income Among Non-Profitable Sole Proprietorships 27.23% Average Net Profit 1.65%

Appendix 5

22
Supplier Quality Evaluation Checklist General Requirements Max Points Allowed Are the following included in the suppliers quality program? Management Responsibility Facilities, Equipment, Work Environment Sales and Order Processing Production Purchasing Receiving Control of Documents Control of Records Delivery Personnel Competence and Skill Corrective and Preventive Action Customer Satisfaction Documentation Requirements Does documentation include statements of Quality Policy and Quality Objectives as defined by upper management? Does documentation include a Quality Manual? Does the supplier have the documents and procedures needed to ensure the effective planning, operation and control of it processes? Quality Manual 5 5 5 5 5 5 5 5 5 5 5 5 Max Points Allowed 5 5

Points Scored

Points Scored

5 Max Points Allowed Points Scored

Does Quality Manual include a scope of the quality system? 5 Does Quality Manual include the documented procedures established for the quality system 5 Control of Records Max Points Allowed Are records established and maintained? 5 Are records legible and retrievable? 5 Is there a procedure for retaining records? 5 Total Score 100

Points Scored

23 Appendix 6

Eureka Form
Ive got an idea! This Eureka Form is intended to detail a new product idea that is not yet in development for CanGo.
Submitter Information
Name: __________________________________________________________________ Title: __________________________________ Department: ________________________ Telephone: __________________ E-mail:______________________________________ Please include any additional documents that may facilitate understanding to evaluate this idea (i.e. Drawings and/or photographs, product samples, prototypes, patents).

Product Description
Name of idea: ____________________________________________________________

Please answer the following questions to the best of your knowledge. If the answer is unknown, please respond with N/A.
Please give a brief description of your idea: ________________________________________________________________________________________________ ________________________________________________________________________________________________ _____________________________________________ What unmet need does your product satisfy? ________________________________________________________________________________________________ ________________________________________________________________________________________________ _____________________________________________ What are the critical next steps to develop it? ________________________________________________________________________________________________ ________________________________________________________________________________________________ _____________________________________________

Signature: _______________________________

Date: ____________

24 Appendix 7 Electronic Book Readers (amazon.com) There are over 1,000 free linked lists of fiction classics for download through Amazon Kindle -- $79 Kindle Touch - $99 comes with free 3G and Wi-Fi, has a 6 display. Was viewed on Amazon by 3,006 peoples and liked by 1,259 Kindle Keyboard - $139 come with free 3G and Wi-Fi, has a 6 display was reviewed on Amazon by 35,628 people and liked by 3,404 Kindle Fire = $199 come with full color 7 display and Wi-Fi was reviewed on amazon by 3,372 Top Selling Books Available in Paperback and Electronic Reader Read on a Kindle Free Free Free .99 Free Buy Wireless Kindle Edition 4.69 7.70 5.98 N/A N/A

The Hunger Games: Movie Tie-in Edition Catching Fire (The Hunger Games, Book 2 Mockingjay (Hunger Games Trilogy, Book 3) Taken Hannahs Blessing Games and Consoles (gamestop.com) GameCube

Release 2/7/12 2010 2011 9/24/10 8/1/11

Paperback 8.48 11.06 14.83 10.75 12.55

A used Limited Edition GameCube console can be purchased for approximately $770. A refurbished regular GameCube console can be purchased for approximately $30. Nintendo 64 A Nintendo 64 console can be purchased for approximately $40. Wii A used Wii console can be purchased for approximately $90 and a new console with Super Mario bundle can be purchased for approximately $150 or Mario Sports bundle can be purchased for approximately $200. Wii Games $30 Just Dance 3 Release Date 10/7/11

25 $50 Mario Party 9 Released Date 3/11/12 3DS A new console can be purchased for approximately $170 3DS Games $50 Resident Evil: Revelations Released Date 2/7/12 $40 Super Mario 3D Land or Mario Kart 7 Sony PlayStation (PS2 and PS3) PS2 console can be purchased for approximately $40 PS3 console with 160GB can be purchased for approximately $250 Refurbished PS3 console with 60GB can be purchased for approximately $220 PS3 Uncharted 3 with Drakes Deception bundle with 320GB can be purchased for approximately $300 PS2/PS3 Games $60 South Park the Game Releases 12/31/12 $40 Red Dead Redemption Edition - Rated Game of the Year $20 Grand Theft Auto IV Rated Best Game of 2008 Xbox360 A console with 250GB can be purchased for approximately $300 Xbox360 Games $18 Used / $20 New Grand Theft Auto IV Rated Best Game of 2008) $60 Halo 4 2014 Release $60 Call of Duty Modern Warfare 3 Xbox Kinect Console can be purchased with 50GB with Holiday Value Bundle (with 2 Games) for approximately $350. The console alone can be purchased pre-owned for approximately $80. Xbox Kinect Games $70 Tiger Woods PGA Tour 13: The Masters Collectors Edition with Bonus Release Date 3/27/12