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University Student Personal Possessions Insurance

Anything can happen while you are away at university, from lost door keys to a stolen computer or mobile phone.

SFS University Insurance helps to ease the financial burden that these incidents may cause by covering student personal possessions both on and off campus.



comprehensive, all risks annual policy covering all your possessions in your room


college or in rented accommodation; at your permanent home address; on the

journey to and from college in a train or car; plus those things that you would normally carry around with you. You are insured against them being damaged in a fire, flood, or other natural calamity, or if they are accidentally damaged or stolen.

How much am I insured for?

We believe that £3,000 should cover most students. However if you have any individual items valued at over £500 you must specify them on the application form. These might include expensive sports or musical kit, a top-end ipod or other music system, or a bike (for a small additional premium). Although the policy does cover one laptop and one mobile phone, again you must specify them on the application form. If you don't we cannot cover them.

Cost of cover month

Total sum insured per claim




On or off campus




On or off campus including a bike



Is more cover available?

Higher levels of cover are available on request: please contact our Customer Services Department on 01306 746300.

Key Features


The insurance under this Scheme is provided by Novae Syndicates Ltd. All claims are handled for them by Claims Aid, a specialist claims management

company whom we have worked with for some time, and who provide a first class service whilst ensuring the validity of all claims.

Please remember that all losses due to theft, or damage to university property, must be reported to the police or university within 24 hours and an incident number obtained.

The Insurer shall be entitled to repair, replace or pay for any article lost or damaged, whether wholly or in part. However the amount to be reimbursed for loss or damage to a stamp collection is limited to 75% (percent) of the Stanley Gibbons valuation.

Claims for computers will be on the basis of new for old where the item is less than 12 months old. Other computer claims will be paid at the current market rate less an amount for depreciation. Proof of purchase will be required for all claims involving laptops and mobiles.

When making a claim please contact the SFS Group Ltd on 01306 746300 and a claim form will be forwarded by return of post. Alternatively, you can download a claim form from our website at www.sfs-group.co.uk.

What is not covered

The first £25 of each and every claim, except cash where it is the first £10.

Damage caused by moth, vermin, wear and tear.

Damage from electrical or mechanical faults or breakdown in the particular item.

Damage to, or deterioration of, any article caused by dying, cleaning, repair, renovation or whilst being worked upon.

Breakage of strings, reeds or drumheads forming parts of musical instruments.

Breakage of any sports equipment whilst in use.

Credit and debit cards, animals, motor vehicles, contact, corneal or micro corneal lenses.

Accidental damage to CDs, tapes, records, disks or computer software.

Any indirect loss, e.g. loss of an essay or dissertation as a result of computer failure or damage.

Loss or damage to bicycle tyres, lamps and accessories unless the bicycle is stolen or damaged at the same time.

The theft of a bicycle unless it was locked to an immoveable object or kept in a locked building at the time of the theft.

Any equipment, integrated circuit, computer chip, computer software and any other computer related equipment that fails to recognise correctly any date change.

More than one mobile phone per policy and any mobile phone, computer or laptop computer which has not been specified on the policy.

Key Benefits

You get £100 of cover for things you carry around with you such as the contents of your handbag, jacket or wallet in addition to a mobile phone. This

includes £40 of cash, but not your credit cards because fraudulent use is covered by your credit card company.

Your personal possessions, up to the full £3,000, are covered if they are locked in yours or somebody else's car.

The furniture or other items such as mirrors belonging to the university or landlord in your room, up to a maximum of £1,000, if they suffer accidental damage.

Accidental damage to university property outside your room up to a maximum of £250.

Replacement of your room keys or a replacement lock up to £150.

Reimbursement of your university fees if you have to miss more than one term, due to illness or an accident, up to a maximum of £2,000. If the university reimburses you then you may not claim a second time.

Accidental damage to, or theft of, library books up to a maximum of £200.

£10,000 in the event of the accidental death of a parent or legal guardian. This is not intended to value your irreplaceable loss but the funding they may have provided you with at university.

£75 of replacement costs for spoiled food if your freezer breaks or fails to work because of the cessation of the electrical supply.

Frequently Asked Questions

What level of cover can I have?

3,000 is standard cover however if you need more please call us and we will be happy to arrange this.

Is this the total sum insured?

Yes, you need to make sure that all the possessions you have specified, when totalled together, add up to no greater than the limit chosen. The maximum claim you will able to make will be no greater than the limit you have chosen.

What items do I need to specify?

Any item valued over £500.

What is covered under this policy?

The policy covers all your possessions in your room at college or in rented accommodation; at your permanent home address; on the journey to and from college in a train or car; plus those things that you would normally carry around with you. You are insured against them being damaged in a fire, flood, or other natural calamity, or if they are accidentally damaged or stolen.

What happens in the event of a claim?

Contact our Customer Service Department on 01306 746300 who will take brief details and send you out a claim form. Claims Aid who are a specialist claims management company will then correspond with you regarding the claim.

When does the Scheme end?

You may end it at any time by giving us a month's notice in writing or by email. Otherwise, it ends when you leave university. Please inform us of this date.

What is my commitment?

To provide us truthfully with all relevant information when joining the Scheme and to pay your termly contributions.

What are the risks I take?

If you do not make your contributions we will not pay you in the event of a claim.

How do I make a complaint?

In the first instance you should write to the Managing Director of SFS Group Ltd, the administrators of the Scheme. If he cannot satisfy you then please write to The Chief Executive, Novae Syndicates Ltd, 71 Fenchurch Street, London EC3M 4HH

Terms and Conditions

The Contract of Insurance

The insurance is administered on behalf of Novae Syndicates Ltd by SFS Group Limited.

Novae Syndicates Ltd is authorised and regulated by the Financial Services Authority. Registration number 204888.

The contract does not give, or intend to give, rights to anyone else. No one else has the right to enforce any part of this contract. We may cancel or change any part of the contract without getting anyone elses permission.

The contract is based on the information you provide to SFS Group Limited. The insurance provided by this document covers loss, theft or damage that occurs during any period of insurance for which you have paid, or agreed to pay, the premium. The insurance is provided under the terms and conditions contained in this document or in any endorsement applying to it.

This document sets out what is and what is not covered. The Certificate, which you will be sent, shows the level of cover you have chosen, specified items and any special terms that apply.

If you have any questions regarding these documents, please contact SFS Group Limited who will be pleased to help you, by emailing info@sfs-group.co.uk.

Law Applicable to the Insurance

Notice to the Insured. The parties are free to choose the law applicable to this Insurance Contract. Unless specifically agreed to the contrary this insurance shall be governed by the laws of England and subject to the exclusive jurisdiction of the courts of England.

Data Protection Act

The details of the Insured, the Insured's insurance cover and claims will be held by Claims Aid and/or the Underwriters for underwriting, processing, claims handling and fraud prevention subject to the provisions of the Data Protection Act 1998.

1. Limit of Indemnity The liability of the Insurer for any loss, theft or damage shall not exceed the sum(s) covered stated on your membership certificate.

2. Claims Procedure If you wish to make a claim you must ensure that, following any event likely to give rise to a claim, you will: a) as soon as reasonably possible, notify and confirm in writing to the Insurer through SFS Group Ltd, and, if required, give full details within 30 (thirty) days of the incident together with such information and assistance as the Insurer may reasonably require; b) Notify SFS Group following any loss, or damage by theft, attempted theft or malicious damage; and the police, if appropriate.

3. Payment of Premiums Premiums are paid to SFTS Trustees Limited, (the FSA regulated company SFS Group use for the safe collection of premiums) on or around the 7th of each month by direct debit.

4. Evidence for claims Settlement of any claim under this Agreement is subject to satisfactory proof to the Insurer of such evidence as they may require in relation to: a) the event that caused the claim and, b) proof of ownership of the item that has been lost, damaged, or stolen.

5. Fraudulent Claims If the Member shall make any claim knowing the same to be false or fraudulent as regards amount or otherwise, membership of thisPersonal Possessions Scheme shall become void and your right to make a claim shall be forfeited.

6. Cooling Off Period Once your application has been accepted and your membership documentation issued, SFTS Trustees offer a 14 day cancellation period during which you are entitled to a refund of any premiums you have paid.

7. Cancellation Clause The contract between you and SFS Group may be cancelled at any time by 90

(ninety) days notice to you at your last known address. This contract may also be cancelled at any time by you by writing or emailing to SFS Group Ltd (info @sfs-group.co.uk), and the cancellation will take effect from the end of the month in which the information is received.

8. Termination of Agreement SFS Group Limited reserves the right to terminate this Agreement at any time on not less than three months' notice.

9. Notice Notice shall be deemed to be received if sent by recorded delivery post and properly addressed; or if confirmed in writing by SFS Group Ltd after a telephone call from you.

10. Applicable Law The parties are free to choose the law applicable to this contract. Unless specifically agreed to the contrary, this contract shall be subject to English Law.

11. Complaints Any enquiry or complaint should be addressed in the first instance to:

The Managing Director, SFS Group Ltd, Crossways House, 54-60 South Street, Dorking, Surrey, RH4 2HQ, Tel. 01306 746300. If you are still unhappy with any issue connected with the handling of your membership or claim, then you should direct your enquiry in writing to the following insurers:

The Chief Executive Novae Syndicates Ltd, 71 Fenchurch Street, London EC3M 4HH

If, in the event of contacting the above office, you are still dissatisfied then you should direct your complaint in writing to:

Policyholder and Market Assistance Lloyd's Market Services Lime Street London EC3M 7HA. Tel: 020 7327 5693 Lloyd's is a member of the Financial Ombudsman Service. In all communications, the certificate number should be quoted.

If you are still unhappy with any issue connected with the handling of your membership or claim, then you should direct your enquiry in writing to:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9FR

Financial Services Compensation Scheme

As Novae are members of the Financial Services Compensation Scheme (FSCS), you may be entitled to compensation from the scheme if they cannot meet their liabilities under this insurance. This depends on the type of business and the circumstances of

the claim. The first £2,000 of a claim is protected in full and 90% of the rest of the claim will be met. For compulsory types of insurance, the claim will be met in full. You can get more information about the compensation scheme arrangements from the FSCS or you can visit the FSCS website at www.fscs.org.uk