Академический Документы
Профессиональный Документы
Культура Документы
ning Good mor y jo John, en tary en complim with es beverag fasts reak all b rport in the ai day to lounge
By 2015
70%
74%
61%
of passengers want more personalization before engaging more with mobile commerce
89%
of airline executives believe that mobile apps will be an equally dominant sales channel
By 2015
70%
31%
By 2015
PASSENGER INTERACTION FOR CUSTOMER SERVICES WILL BE BOTH MOBILE AND SOCIAL
GO TO
GO TO GATE 12
91%
of airlines believe that mobile apps and social media will become a dominate customer service channel
+50%
Over 50% of airports/airlines have plans to implement transfer and self-boarding kiosks
40%
Today, 40% more passengers are using mobile boarding compared to 2010
90%
By 2015, 90% of airlines will offer mobile check-in
62%
YOUR FLIGHT NO.654 WILL LEAVE FROM GATE 10
9 out of 10 passengers want ight status info on mobiles, self-boarding and transfer kiosks
GATE
12
By 2015
80%
of airports will be sharing data with airlines
70% 58%
of airlines of airports
will implement ight status updates via social media
89% of passengers want mobile ght updates, only 65% do via social media
53%
80%
Source: SITA's IT Trends Surveys. For more information visit www.sita.aero/surveys
55%
NO
of passengers say to sharing personal data